Ratings based on 529 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Charleston

Beach view delightful

Posted Dec 15, 2014
Pros: Great location, fabulous shower, and the bed was very comfortable. The majority of the staff were really kind and helpful.
Cons: Aesthetic consideration for the pieces of furniture placed in a room would have been greatly appreciated and please clean the bird poop of the balcony
Location: Shopping is very abundant and there are many good places to eat. There were signs for amusement parks and the nearby old town Bluffton architecture.
This hotel could not be any a better location. The view from the balcony was lovely, although I would have liked to be on a higher floor for maximum impact. The bed and shower were amazing; as was the staff. However, my room decor left a bit to be desired. There was a noticeable stain in the sofa cushion and most of the furniture had a ragged edge in plain view. There were also four different styles of furniture and three different colors of wood in the room. It was definitely sub-par on interior design despite all its positive attributes.
Comment from Hotel Management
Dec 18, 2014 by Manager, Hotel Management
Dear Derrell, We appreciate you choosing to spend your time at the Hilton Head Marriott Resort and Spa. While we pride ourselves in meeting and exceeding our guests’ expectations, we have obviously failed you and for that we sincerely apologize. I’m terribly sorry about the issues you encountered with your room during your stay. We are currently undergoing renovations to revamp the rooms. We are very excited about our new product that is coming out. We hope that you will stay with us again on any future visits to Hilton Head so that we can give you the amazing all around experience you and your family deserve. Thank you for all of your kind comments on our service and location.We are always looking to exceed and without guest comments we would not know where we may need improving. Thank you again for staying with us and giving us your feedback. We hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
Experience was great from beginning to end. From parking to check-out.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom birmingham, al

Very nice hotel and spa

Posted Dec 5, 2014
Pros: Beach proximity
Cons: Costs
Location: Many retail and restaurants very close
My wife and I were only there for three nights. During the off season some of the Restaraunts were closed. Other than that a very nice hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Thanksgiving Out!

Posted Dec 4, 2014
Pros: Marriott is a class hotel
Cons: Set the thermostat to 70 degrees.
Location: We enjoyed the Thanksgiving Dinner and eating out.
The stay was comfortable and the staff professional. The lobby was a little cold.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2014
Great experience, wonderful ocean view. Comfortable beds and a super room setup.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2014
The hotel was extremely nice during our stay. Although the bed mattress was soft and I woke up with a sore back for 2 days. The wifi was spotty at best as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 18, 2014
Swimming pool indoor, it was a little chilly when you go out...
5 out of 5
Recommended
for Everyone
by A verified travelerfrom wilmington nc

Small vac and son graduate marine boot camp .

Posted Nov 10, 2014
Pros: Clean , all the people were professional and treated us with the utmost respect
Cons: Can't put my finger on it right now
Location: Hilton head,light house and village ,fine dinning ,very clean beaches and scenic views and high end
Still had a great time and still had beautiful weather in Nov. And plenty of things to do in off season.you don't have to be a golfer to enjoy Hilton head and its beauty
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut

Beautiful getaway

Posted Nov 6, 2014
We stayed here after attending my sons graduation from Marine Corps boot camp. It was just over an hour drive from Parris Island MCRD. Upon checking in we were upgraded to an Ocean View room. The staff was extremely pleasant and helpful. They addressed our need for a roll-away bed within minutes. The whole facility was spotless from the lobby, to the pool areas, to the room. We dined in the lounge where the food prices were very reasonable and the food quality was exceptional. The children enjoyed the pool and beach area and my new Marine found peace and solace enjoying the afternoon breeze relaxing in a hammock near the ocean. Top notch resort in every way.
3 out of 5
by A verified travelerfrom Augusta, GA

Nice view, but overpriced for the room we were in.

Posted Nov 4, 2014
Pros: Staff
Cons: Update room, cleanliness can be improved.
Location: Close to everything on Hilton Head. Good location, but there is no signage on main road. Had to call and get directions through Palmetto Dunes
Had to ask them to change the sheets after we checked in. Found long hairs in the sheets. Shower tile grout needed cleaning. Carpet was old. Chair upholstery was old. However, Staff was very nice.
Comment from Hotel Management
Nov 5, 2014 by Manager, Hotel Management
Dear Deb, Thank you for taking the time to give us your feedback over your recent stay at the Hilton Head Marriott Resort and Spa. We want to apologize for the issues you had with your room during your stay. We pride ourselves on exceeding all guest expectations and have unfortunately fallen short. Your experience has been shared with our management team so that we may ensure this not to be an issue in the future. We hope we will see you again in your future travels to Hilton Head so that we may have the opportunity to show you what a great experience can be had. Thank you again for taking the time to give us your feedback.