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Reviews of Marriott's Heritage Club

3.5 out of 5
Marriott's Heritage Club
12 Lighthouse Lane, Hilton Head Island, SC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 40 out of 53 reviews" "
Rating 8 - Good. 11 out of 53 reviews" "
Rating 6 - Okay. 1 out of 53 reviews" "
Rating 4 - Poor. 1 out of 53 reviews" "
Rating 2 - Terrible. 0 out of 53 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Geoffrey

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Laura, Jacksonville

Traveled with family
Liked: Cleanliness, property conditions & facilities
My check in was the best I’ve ever experienced. The staff was friendly, helpful, and informative. Keep up the great work!
Stayed 2 nights in Nov 2023

10/10 Excellent

Melvin

Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Stayed 2 nights in Dec 2022

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
We liked that property is so close to the Marina and harbor town light house
Stayed 1 night in Nov 2022

8/10 Good

Larry, Alpharetta

Traveled with family
Liked: Amenities, property conditions & facilities
The check-in process did not go smoothly as we had gotten delayed in our travels to the Island from GA, after closing hours for the Heritage office. Additionally, had to contact maintenance to have them come and unclog the guest bathroom show/tub drain. Other than that all was good, wished we could have stayed a little longer.
Stayed 1 night in Apr 2022

10/10 Excellent

Eric

Liked: Cleanliness, amenities
Plenty of space to settle in.
Stayed 1 night in Mar 2022

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful villas with 2 bedrooms, 2 full bathrooms, full kitchen, dining room, living room, washer/dryer, balcony. A sidewalk away from the lighthouse and across the street from the Harbour Town Golf Club
Stayed 4 nights in Jan 2022
Response from Loreen on Feb 5, 2022
Thank you for your glowing review! We are pleased you had such a nice time and loo forward to your next visit!

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, room comfort
Wonderful!
One of the best kept secrets on Hilton Head. We love staying here and do so often. It’s steps away from Harbour Town and directly across the street from the Heritage Golf Clubhouse.
Stayed 2 nights in Dec 2021
Response from Loreen on Jan 19, 2022
Thank you for the wonderful review! We are so pleased that you enjoy our resort and look forward to your next visit!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Beautiful facility, rooms recently updated. Excellent location right across from the links club. Access to golf club, tennis club, shut up in a few minutes walk to Harbor town. Would definitely stay again
Stayed 3 nights in Nov 2021
Response from Loreen on Dec 14, 2021
Thank you for your lovely review. We are so pleased you enjoyed your time with us! We look forward to your next visit! : )

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021
Response from Heritage Team on Dec 14, 2021
Thank you for a Perfect 10. We look forward to your next visit!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Didn’t want to leave
The hotel was very quiet, exceptionally clean, and the staff were amazing!
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean and larger than expected! Outstanding location, just a short walk over to Harbor Town shops and restaurants and the Golf course is directly across the street. Will definitely return here on our next trip to Hilton Head.
Stayed 2 nights in Jul 2021

10/10 Excellent

Melissa

Liked: Cleanliness, room comfort
Stayed 1 night in May 2021
Response from Brian on May 17, 2021
Thank you for staying with us!

8/10 Good

Santosha

Traveled with family
Liked: Room comfort
A Hint of Modern!
Rooms seemed to be modernized. Could do better in the kitchen. My room smelled like smoke upon arrival. Purchased several candles to eliminate the smell. Signs of renovation were not cleaned up...sandpaper dust in the bathroom. Housekeeping should focus on cleaning the corners of the room.
Stayed 3 nights in Apr 2021
Response from Brian on May 17, 2021
Greetings Santosha! Thank you so very much for staying. We have forwarded this feedback to our property operations teams so that our Housekeeping and Engineering teams could review. We hope to see you back someday!

10/10 Excellent

Jenn

Traveled with family
Liked: Cleanliness, room comfort
Great property and location!
We stay here often and it’s a great property. Very close to the Harbour Town marina, shops and dining. The Heritage Golf Club House is directly across the street, which makes it very convenient for anyone playing the PGA course. Highly recommend staying here!
Stayed 1 night in Jan 2021
Response from Brian on Feb 16, 2021
Greetings and thank you so very kindly for your review! We are so happy to hear you had a great time and hope to see you soon!

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, room comfort
Perfect location
Great!
Stayed 1 night in Oct 2020
Response from Brian on Feb 16, 2021
Greetings! We are so pleased you had a wonderful time! We cannot thank you enough for the positive review!

10/10 Excellent

maurice

Liked: Cleanliness, room comfort
Clean!! Great stay!!!
Stayed 2 nights in Sep 2020

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
I picked this hotel as a romantic getaway with my husband and was planning on staying in the hotel alot due to the colder weather. This hotel recently renovated the property and when I made the reservations, I reserved a one bedroom, fireplace, jetted job and king size bed. When we arrived, they had removed all the tubs and fireplaces. We received a two bedroom villa which was entirely too big and no tubs and no fireplace. We were very disappointed that we were not told of this before we paid all the money. The staff did their best to make up for it, but it really was disappointing and I will not stay there the next time.
Stayed 2 nights in Mar 2020

10/10 Excellent

Pam, North Carolina

Business traveler, Traveled with family
Liked: Cleanliness, amenities
Loved the closeness to Harbor Town area. So much in easy walking distance. Our unit was just remodeled and very nice. Would go again and stay there.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk clerk was extremely rude and unprofessional
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Sang

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great suite layout. The pool said it was heated yet the heater was not working the day we went. Overall, great property, super location.
Stayed 2 nights in Apr 2019

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was like a brand new condo! Very clean and luxurious. Would definitely stay there again.
Stayed 2 nights in Oct 2018

10/10 Excellent

Michelle, Greer, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the nicest hotel I have ever stayed at! The rooms were huge and the check in process was amazing. The woman at the front desk was so sweet. Recommended the best restaurant and also give us a bottle of 🍷 to congratulate us on our marriage. Will definitely visit this place again
Stayed 1 night in Oct 2018

8/10 Good

Braden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough town was pretty
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to harbor town
The Villa was spacious and clean, nice balcony , Vera was very nice, friendly especially during the check out
Stayed 1 night in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location close to HHI's Harbor Town
Chose this location and room because of the kitchen option verses other hotel options. Was delighted that the kitchen was truly outfitted, a 'full kitchen' facility. Thank you.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was very courteous and accommodating. Condo was spacious and clean . Would definitely stay here again and again .
Stayed 2 nights in Apr 2018

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay - wonderful location and top notch amenities

10/10 Excellent

Ed, Del.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
We had a wonderful time and would stay here again.The room was gorgeous with a suite of rooms that would please anyone. Everything you needed was supplied if you wanted to cook. Pool was large and had a Jacuzzi also. Four rounds of golf also came with the suite. All in all we had a very pleasant stay and would recommend staying here.
Stayed 2 nights in Oct 2017

8/10 Good

Donna, Altanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to everything
we had little bugs in our room, did not like I could not lower air conditioner pass 72. Other than that it was a very nice Condo, enjoyed the stay.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
extremely comfort and spacious 2 bedroom unit for about the cost of a single cramped hotel room.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanksgiving Thanks
Despite the impact from the recent hurricane, Hilton Head Island...STRONG. Marriott Heritage Club is one of the best kept secrets on HHI. Clean, courteous, spacious and quiet...just what we needed...Thanks!

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short 2 night stay, wish I had more time to explore. It was an amazing place!!!

8/10 Good

shahla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lisa, Hilliard, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!
We had a great time at this Marriott. It accommodated my family nicely!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
The hotel was a wonderful place to stay. The staff was very friendly and went above and beyond to achieve excellence.

10/10 Excellent

Karen, Kennett Square

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf Getaway!
Beautiful resort with first class accomodations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very next to the light house
Bike rental is so convenient and friendly. They gave us discount because of a few hours of use

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Close early
the view was perfect

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Stayed only one night in the 2-bedroom suite. Very good location with walking distance to the harbor. Clean rooms with plenty of amenities. AC in one of the bedrooms was weak but over all a very pleasant experience. Would love to come back and stay longer!