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Reviews of Ocean Palms Villas at Port Royal Resort

Ocean Palms Villas at Port Royal Resort
14 Wimbledon Ct, Hilton Head Island, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 56 out of 98 reviews" "
Rating 8 - Good. 27 out of 98 reviews" "
Rating 6 - Okay. 6 out of 98 reviews" "
Rating 4 - Poor. 6 out of 98 reviews" "
Rating 2 - Terrible. 3 out of 98 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property and surrounding areas looked old and run down. The road leading up to our unit were in much needed repairs. The porch and deck needed painting. The inside was nice and in good condition.
Stayed 4 nights in Feb 2024

4/10 Poor

Vitaliy

Liked: Cleanliness, property conditions & facilities
My reservation was not in the system, took the front desk staff about 30 minutes to find my reservation.
Stayed 1 night in Aug 2023

8/10 Good

Florence

Liked: Cleanliness, room comfort
Lovely town house
The villa was very nice. A little far from the beach and it was necessary to drive to tennis and golf. Check in was terrible. It took at least 15 minutes to locate our reservation, the clerk said that we'd be charged $230, for cleaning ( which i disputed)and no one from management ever returned my calls.
Stayed 4 nights in Jan 2023

10/10 Excellent

joan, Westford

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice spacious apartment, perfect for our group.
Stayed 2 nights in Sep 2022

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was perfect for our needs. Check-in was super easy!
Stayed 2 nights in Sep 2022

8/10 Good

MICHAEL, NEW IBERIA

Stayed 1 night in Sep 2022

10/10 Excellent

Debra

Traveled with family
Great clean 2 bdrm condo with pool nearby and shuttle to beach. Check in at Westin quick and efficient.
Stayed 1 night in Aug 2022

6/10 Okay

Jimmy

Traveled with family
Liked: Cleanliness, room comfort
Lost reservation didn’t get checked in until 530 with 4 grandkids and then I went back to desk to check in they said I was texted room ready and I didn’t they had the wrong phone number over all check in was terrible
Stayed 1 night in May 2022

8/10 Good

Carol

Stayed 3 nights in Apr 2022

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was actually a 3 bedroom even though the reservation said 2 bedroom. Having access to the Westin pool was very nice.
Stayed 1 night in Mar 2022
Response from Ocean Palms on Apr 5, 2022
Happy you enjoyed your stay at Ocean Palms!

4/10 Poor

Tracy

Stayed 3 nights in Mar 2022

8/10 Good

Delaney

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Karla

Traveled with family
Liked: Amenities, property conditions & facilities
Spacious and comfortable for a family gathering.
Stayed 4 nights in Nov 2021

8/10 Good

Alexander

Stayed 4 nights in Nov 2021

10/10 Excellent

Rebekah

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I loved every aspect of this property and hope to come back! The wildlife was exciting and the scenery around our unit was beautiful. It was also very peaceful.
Stayed 2 nights in Oct 2021
Response from Ocean Palms on Oct 20, 2021
Pleased you enjoyed the island and Ocean Palms Villas. We will look forward to your return.

4/10 Poor

Dawn

Stayed 5 nights in Sep 2021

8/10 Good

Racquel

Liked: Cleanliness, room comfort
I booked this for my daughter and son in law. They had a wonderful stay.
Stayed 1 night in Oct 2021
Response from Ocean Palms on Oct 12, 2021
Thank you, happy to hear they enjoyed their stay. Hilton Head is a beautiful island.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
A Fun Week
This was our 3rd stay at Ocean Palms. We rented this time. Prior to this, we had stayed on a time share exchange. There were 3 of us and the rest of our family stayed next door at another resort. Check in was quick and easy, although, when my husband asked what the resort fee covered, the clerk did not know. She did not inform us that two charges, which were pending and never cleared, would show on our bank statement. $125 and $75 for “authorization.” The resort fee allows you to use the Westin Hotel pools and loungers at the pool, as well as charge food, drinks and services to your room. It does not allow you to park at the hotel. You must take the shuttle. The hotel and beach are exactly half mile away. When we went to the beach, we preferred to drive so we parked in the public metered lot at Islanders Beach. We stayed in a 2 bedroom, 2 bath. The condo was very clean and well stocked and beds were very comfortable. They do need updating. Furniture is very dated as well as appliances. Appliances are in good working order, just a bit dated. Bathrooms were large and very nice. We did use the Westin spa and it is exceptional. We had breakfast two mornings, which was also really good. We tried to go to View 32 one evening but they could not accommodate our group. The only real concern for us was not being able to park at the hotel since we like to bring our own chairs, umbrella and cooler to the beach. We would stay again because we like the location and we love Westin Hotel.
Stayed 7 nights in Sep 2021
Response from Ocean Palms on Oct 12, 2021
Happy you enjoyed your stay. Shuttle service is required when hotel occupancy is high. Nice to hear you will be returning to Hilton Head.

10/10 Excellent

Grey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and large rooms
Stayed 1 night in Aug 2021
Response from Ocean Palms on Sep 7, 2021
Thank you for staying with us, we will look forward to your return.

10/10 Excellent

Richard

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

mary

Traveled with family
Liked: Cleanliness, room comfort
Will book again.
Fabulous location. Great condo and be able to use hotel facilities was a real asset.
Stayed 2 nights in Aug 2021
Response from Ocean Palms on Sep 7, 2021
So happy you enjoyed your stay.

10/10 Excellent

Greg S.

Liked: Cleanliness
Loved it and would go back in a minute!
It’s a great unit in a wonderful location we would definitely go back again. Availability of the Westin hotel was a big advantage to us.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Huge living space! Excellent amenities A
Stayed 4 nights in May 2021

10/10 Excellent

kelly

Traveled with family
Liked: Cleanliness, room comfort
Great Resort. Quiet, close to the beach and Westin facilities. Living room furniture could use updating and mold in shower grout could use some help. But, we loved our stay and will return.
Stayed 7 nights in Apr 2021

10/10 Excellent

Stephen D.

Liked: Cleanliness
Clean unit and great location
We stayed at the Ocean Palms Villa in Port Royal. The unit was clean and and the bathrooms were recently renovated. We were able to check in early which was nice. The unit location was fantastic as it was close to a smaller pool and the beach access was five minute walk but still secluded and quiet. The decor of the unit is a bit outdated and could be updated but it was fine as we didn’t spend much time in the unit. The kitchen could also be outfitted better with utensils - example being there was no spatula. Also the deck outback could use a power washing and fresh coat of paint. Overall we would definitely stay again.
Stayed 6 nights in Mar 2021

10/10 Excellent

Joan R.

Liked: Cleanliness
Great five days. Place accommodated all of our needs. Very clean.
VRBO great and easy!!
Stayed 4 nights in Mar 2021

8/10 Good

Lisa M.

Liked: Cleanliness
Spacious comfortable space
We enjoyed our visit to Ocean Palms. The condo is spacious and very comfortable. It is about a 10 minute walk to the beach. The whole check in/communication with management part is the reason I can't rate this stay any higher. I tried to call several times to talk with the management about adding a day on the front end of our visit and could never reach anyone. On the day before check in (the extra day I wanted to add), about 3 PM, I had a call from someone at Ocean Palms saying we could add on the extra day. Of course, at that point it was too late. We stayed in a local hotel. There were NO advance check in instructions. Fortunately I had read other review that stated that the process was confusing and that you had to go to the Westin to check in. The person working in the office was very efficient. Upon check in you are charged $300 for incidentals at the Westin. We didn't even go to the Westin. At all. We were told we had privileges but not given any written information. There wasn't even any instructions about how to get to the beach. All in all it was a good stay, very comfortable place, but the information about check in and contact with managers was very poor.
Stayed 3 nights in Apr 2021

4/10 Poor

Neil S.

Liked: Cleanliness
No communication/Suprise Charges
1. Zero communication from property owner about check in process, it took going through reviews to figure out what to do. If you're staying here, you have to check in at the main Westin Hotel in a small office near the SPA. 2. Be ready for a large surprise resort deposit, just incase you charge anything on the resort even if you're not using any amenities. This is listed in the property description. 3. The back door is not secure, it leads to a public space near the pool. We wouldn't have known if we didn't pull on the door before we went to bed. We slammed it hard, still would latch. We had to set furniture in front of it to secure it then worry about it all night. 4. Over 24 hours later, we still haven't heard from the property owner after two emails. Having the surprise deposit for a resort we weren't using and having to worry all night about a door wasn't the best experience combined with zero communication on a check in process
Stayed 1 night in Mar 2021

10/10 Excellent

Archie

Liked: Cleanliness, room comfort
Classy
Amazimgly peaceful. We wanted to destress for our 32nd Anniversary. Rhese Villas provided the cleanliness, spaciousness, safety, comfort and ease access to local dining, shoppimg, recreation and relaxariin we were craving! We will definitely visit again
Stayed 3 nights in Jan 2021

8/10 Good

Fred J.

Golf Trip to Hilton Head Island, SC
The location of the Ocean Palms is excellent and the prices are acceptable. The Westin Management is excellent and were very responsive to our needs. Having the Golf included (for cart fee only) at four different courses was outstanding. The downside- the Bldg's themselves are in need of renovations. We had to call maintenance because the bathroom drains (sinks and tubs) were not draining properly and the shower curtain in the 2nd bath fell down and we were not able to get it back up. The tub was rusted in the 2nd bath. The baths are very dated--the furnishings are very dated and although the kitchen appears to have been updated (cabinets and counters) the Stove, Fridge, Dishwasher are ancient. The unit was clean. The back porch was dirty and the paint was peeling. They never came around to blow the leaves off either--we would not ever use the porch. All in all, we would likely return to Ocean Palms if we could find a unit which had some upgrades.
Stayed 4 nights in Dec 2020

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2020

10/10 Excellent

Melissa W.

Liked: Cleanliness
Girl trip
Everything was perfect . Pool across from the village . And Westin pool is awesome.

10/10 Excellent

Cassandra M.

Liked: Cleanliness
Condo
My stay was great 🙂
Stayed 2 nights in Aug 2020

8/10 Good

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
I was not there long and was not able to take advantage of any of the aminities.
Stayed 2 nights in Aug 2019

2/10 Terrible

Halina

Traveled with group
Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

10/10 Excellent

Shehnaz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Ocean Palms on Aug 23, 2019
Please think of us for your next visit to Hilton Head Island.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location w access to Westin amenities & pools & beach. Free tennis or golf each day for hour. Very relaxing. Short drive to restaurants & shopping. Didn’t cook one day! Prices very reasonable considering I had two teens. Very friendly staff. We were in 3 bed/3 bath duplex up. Very large. Smart TV for Netflix nice. Peaceful view of lagoon & golf course. Never heard anyone in other units.
Stayed 3 nights in Aug 2019
Response from Ocean Palms on Aug 21, 2019
Happy you enjoyed your stay, please think of us next time you visit Hilton Head Island.

6/10 Okay

Kelly R.

Liked: Cleanliness
Large villa. Hidden resort fees.
The resort is picture perfect. The villa is very large. It’s dated, but fine. Bathroom could have been cleaned better, dark hairs on the floor. Ick. One roach bug. Ick. But, otherwise it was clean. My issue was an even extra charge per day. After paying an exorbitant amount for their set extra fees that included cleaning and management. We were fine with those extra costs. I suppose that was on top of the rather pricey per night rental, we were advised of additional resort fees we would be billed per day. There was zero mention of these extra fees in VRBO. Also, if you have questions about the rental, the number provided, could not answer questions when we called and told us we did not actually have a reservation. The process is very disjointed. Doubt we would stay again.
Stayed 3 nights in Jul 2019

8/10 Good

Monique J.

Liked: Cleanliness
Relaxing, spacious villa
A beautiful villa within Westin Resort. Check in was difficult as there was a line and only one person at the Villa check in. We enjoyed the Westin pool and beach access.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and well equipped villa. Great to have the hotel amenities, also!!
Stayed 2 nights in Jul 2019
Response from Ocean Palms on Aug 21, 2019
Happy you enjoyed your stay, please think of us when returning to Hilton Head Island

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our Villa. We are a family of 6 and had more than enough room for all of us. It felt so much like home that my wife is already planning our next trip there. We really don't have any complaints.
Stayed 3 nights in Jul 2019
Response from Ocean Palms on Jul 24, 2019
Thank you for taking the time to post the review. We will look forward to welcoming you back :)

10/10 Excellent

Lori S.

Liked: Cleanliness
Very nice location great!
We were able to stay a few extra days by booking here. Unit was very nice, clean and location great. My only comment would be shower door needs changed in one bathroom trouble opening and closing. Great stay would definitely come back.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Having access to the Westin amenities was great. However the Westin did close the gym in the middle of the day for a few days for refurbish
Stayed 7 nights in May 2019
Response from Ocean Palms on Jun 6, 2019
I am happy that you enjoyed your stay and apologize for any inconvenienced rendered by the renovations, please come back and see us.

2/10 Terrible

Verified traveler

Could not find our reservations!!!!!!!!!!!!!!!!!!!!
Stayed 1 night in Apr 2019
Response from Ocean Palms on Jun 6, 2019
I am sorry there was confusion over your reservation. Please give us another opportunity and come see us soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unclear regarding use of Weston amenities ie how to use gym if not given key card, towels etc. Wi-Fi password.
Stayed 2 nights in Apr 2019
Response from Ocean Palms on Jun 6, 2019
Thank you for taking the time to post a review. Please come back and see us soon.

8/10 Good

Lucinda

Liked: Cleanliness, property conditions & facilities
The villa was lovely but i woulfnt call it a resort.
Stayed 6 nights in Apr 2019
Response from Ocean Palms on Jun 6, 2019
Thank you for taking the time to post a review, please come back and see us stoon.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean Palms is a great place to stay. The villa's are spacious, comfortable and well decorated. With the use of the golf courses, tennis courts and amenities at the Westin Report and closeness to the beach, it is perfect for groups, couples and families.
Stayed 4 nights in Apr 2019
Response from Ocean Palms on Apr 10, 2019
Thank you for taking the time to post the review. I am so pleased you enjoyed Ocean Palms and The Westin Resort. Please come back on your next visit to Hilton Head SC.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the property but disliked checking in at a different location - which was slow due to a wait. Many amenities at our check-in site but only a pool and grill at our location.
Stayed 2 nights in Feb 2019
Response from Ocean Palms on Feb 26, 2019
I am so happy to hear you liked Ocean Palms and having access to The Westin Hilton Head Island Resort & Spa. Think of us for your next visit to Hilton Head.

10/10 Excellent

billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
Very spacious and well equipped villa. Enjoyed the use of the Westin shuttle and facilities.
Stayed 2 nights in Feb 2019
Response from Ocean Palms on Feb 20, 2019
Thank you for your gracious comments. We hope you will return to Hilton Head and Ocean Palms Villas. Be well,