Deluxe Studio | Living area | Flat-screen TV, DVD player
Check availability

Reviews of The Village At Palmetto Dunes

3.5 out of 5
The Village At Palmetto Dunes
10 Trent Jones Lane, Hilton Head Island, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 13 out of 24 reviews" "
Rating 8 - Good. 7 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Claire

Liked: Cleanliness, staff & service
The property was clean. It was in a great location and we did enjoy it. It would have been nice if the accommodation was more modern, the furniture was definitely dated and some newer items would go a long way!
Stayed 7 nights in Aug 2023
Response from The Hilton Head Accommodations Team on Sep 11, 2023
Greetings, Claire. Thank you for your feedback. We are glad that your overall stay was a good one. The Village does have a great location with proximity to beach, golf, tennis, pickleball, general store and more! We do realize that some items need to be upgraded and we try to continuously improve where we can. Thank you for staying with us and we hope to have the opportunity to host you again in the future!

6/10 Okay

susan

Traveled with family
Liked: Staff & service
The strength of The Village is its excellent location to beach access and being located in Palmetto Dunes with Shelter Cove close by.) Units are old with old design. The nicest ones overlook the waterway. Studios are depressing and very close to each other. You are forced to keep curtains pulled to keep some privacy. Not the cleanest. Property is well maintained with gas grills and little children’s play area. Pleasant management.
Stayed 7 nights in Jun 2023
Response from The Hilton Head Accommodations Team on Jul 7, 2023
Greetings, Susan. Thank you for your feedback. We do agree that The Village is an excellent location. We are sorry to hear that you did not like the studios. The Village does have other unit types, studios with lofts, two-bedroom townhomes that may provide the privacy you seek. We hope to have an opportunity to host you again in the future.

6/10 Okay

Dorina

Traveled with family
Disliked: Property conditions & facilities, room comfort
Needs update!
Needs update! Outdated furniture sink and tub clogged. Noisy! I won’t stay here again
Stayed 7 nights in Jul 2022
Response from The Hilton Head Accommodations Team on Jul 27, 2022
Greetings, Dorian. Thank you for your feedback. We are sorry that your stay was not up to our standards. We continually try to do work and improvements to the villas. We will take a look to see regarding the sink and tub clogged as we typically address these items as soon as they are reported. As far as the noise, if you could expand on that, it would help us try to address in the future. If you would like to discuss further, please call us at The Village office. We do appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022
Response from The Hilton Head Accommodations Team on Jul 19, 2022
Thank you for your feedback! It looks like you had an excellent stay at The Village at Palmetto Dunes. We hope to have the opportunity to host you in the future. Thank you again for staying at The Village at Palmetto Dunes!

10/10 Excellent

Jeremy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Property is great, 5 minute walk to the beach, a pool for the kids on the property, and staff was very nice and helpful.
Stayed 7 nights in May 2022
Response from The Hilton Head Accommodations Team on Jun 15, 2022
Thank you, Jeremy for staying with us at The Village of Palmetto Dunes. It is a great location and value for our guests. We are so glad you had a pleasant stay. We do hope to host you again in the future!

6/10 Okay

Andrzej

Traveled with family
Liked: Cleanliness, staff & service, amenities
The furniture was in poor condition.
Stayed 7 nights in Mar 2022
Response from The Hilton Head Accommodations Team on Apr 12, 2022
Hi, Andrzej. Thank you for your feedback and will note it as we continue to make improvements. We hope that you enjoyed the location, its proximity to beach, golf, tennis, and other Village amenities. Thank you for visiting our beautiful island and we hope to have an opportunity to host you in the future.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service
Loved how close it is to the beach; just a 5 minute walk and the proximity to shopping and excursions. Didn’t like how wore out and dated the unit and furnishings were. Bed was very hard so didn’t get much sleep for a week, couch was wore out. However the unit had everything we needed for our stay.
Stayed 7 nights in Apr 2022
Response from The Hilton Head Accommodations Team on Apr 11, 2022
Thank you for your feedback, Linda. The Village does have a great location and overall we are glad that you had a good stay. We are always trying to improve the units to the best of our ability. Thank you for your feedback and we hope to have the opportunity to host you again in the future.

10/10 Excellent

ROSALIND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022
Response from The Hilton Head Accommodations Team on Mar 14, 2022
Thank you for staying at The Village at Palmetto Dunes with Hilton Head Accommodations. We are so glad you had a great stay. We look forward to hosting you in the future!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 thumbs up
Everything was great - beautiful location next to tennis, golf and few minute walk to the beach.
Stayed 7 nights in Mar 2022
Response from The Hilton Head Accommodations Team on Mar 14, 2022
Thank you for staying at The Village at Palmetto Dunes with Hilton Head Accommodations. We are so happy that you had a wonderful stay. The Village does offer a great value and location. We hope we have the opportunity to host you again in the future!

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and property
Stayed 4 nights in Feb 2022
Response from The Hilton Head Accommodations Team on Feb 20, 2022
Thank you for staying at The Village at Palmetto Dunes by Hilton Head Accommodations. We are so happy you had a pleasant stay. The Village at Palmetto Dunes is a great value with a perfect location. We hope to host you again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, immaculate studio unit!
The studio unit was spacious and extremely clean. It provided us with exactly what we were looking for, a condo exactly the right size for a couple in a fantastic location. this was it!
Stayed 5 nights in Dec 2021
Response from Hilton Head Accommodations Team on Jan 13, 2022
Thank you for your feedback! We are so happy you had a great stay. The Village at Palmetto Dunes continues to be a great value with a fantastic location. We look forward to hosting you again in the future!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent pricing reasonable for the location and time of year
Stayed 7 nights in Aug 2021
Response from The Hilton Head Accommodations Team on Aug 19, 2021
Thank you for staying at The Village at Palmetto Dunes with Hilton Head Accommodations. We are so glad you had a pleasant stay. Our Village at Palmetto Dunes does offer a great value. People love the location and amenities. We hope we have an opportunity to host you again in the future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 7 nights in Jul 2021
Response from The Hilton Head Accommodations Team on Jul 27, 2021
Thank you for your feedback! We are so delighted that you loved your stay. We hope you have an opportunity to visit us again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located, only a very short walk to the beach.
Stayed 7 nights in Jul 2021
Response from The Hilton Head Accommodations Team on Jul 22, 2021
Thank you for staying with Hilton Head Accommodations at our Village at Palmetto Dunes location. It looks like you had a great stay. Thank you for your feedback, The Village does have a great location close to the beach, a great value. We hope we have the opportunity to host you again in the future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2021
Response from The Hilton Head Accommodations Team on Jul 22, 2021
Thank you for staying with us at Hilton Head Accommodations at The Village at Palmetto Dunes. We appreciate your feedback and hope to host you again in the future!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2021
Response from Hilton Head Accommodations Team on Apr 13, 2021
Hi, Melissa. Thank you for staying with us. We are so glad that you had a pleasant stay. We look forward to the opportunity to host you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location! The property met our expectations and was nicely stocked. We will be back. Easy walk to beach and to the pool
Stayed 7 nights in Apr 2021
Response from Hilton Head Accommodations Team on Apr 13, 2021
Thank you for staying with us. We are glad you had a pleasant stay and the accommodations met your expectations. We look forward to welcoming you back soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and was not far from the ocean. However, it was advertised that there was a King bed in one room and 4 twin beds in a loft along with a queen sleeper sofa. We found that there was only 2 twin beds in a smaller bedroom. The manager of the property was very apologetic and tried to be as accommodating as possible, but said that the property was advertised incorrectly regarding the number of twin beds. However, if you only had 4 people staying, it would be perfect!
Stayed 7 nights in Mar 2021
Response from Hilton Head Accommodations Team on Apr 13, 2021
Good morning! Thank you for your understanding regarding the mistake that was discovered. We addressed as soon as we could. We hope that you had a pleasant stay with us, otherwise. We hope to get another opportunity to welcome you back again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Judy S, Hilton Head SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but a little far for a walk to the beach

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hilton Head Island
Great location and peaceful! Easy walking distance to beach, bike and kayak rentals.

8/10 Good

JN

Liked: Cleanliness, room comfort
Resort lovely but administrative staff needs help
Resort was great but check in and check out was beyond difficult. We were told check in was 5 pm. When we got there there was no one to greet us. We called the number listed and were told to look at the lock box to get our check in packet. Where was the lock box we asked. At 10 Robert Trent Ave. Where is that we asked. No idea said the woman-I'm only covering. When we went to check out I couldn't find the check out time. Turned out it was 10AM. Called the hotel to ask for an extra hour or two. We were told the hotel didn't cover the property-we'd have to cal Expedia. When I called expedia, they6 said they'd have to ask the hotel. Hotel said no-guests were checking in that day. Seeing that there was almost no one staying there I don't believe that. Talk about a runaround.....

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Spring Break Vacation
Due to airline problems we checked after normal business hours. We had a hard time finding someone who knew of our reservation. After two hours we finally located our arrival packet. It had the wrong car pass and the keys to our condo did not work. It was extremely frustrating.

4/10 Poor

Shouldhaveknownbetter, Greenville, SC, USA

Disliked: Cleanliness, staff & service, room comfort
Avoid the VILLAGE at Palmetto Dunes
I booked two nights at the Village at Palmetto Dunes, knowing that it was an older property, but I had fond memories of vacations here as a child. To say the least, we were very disappointed. The kitchen had updated appliances and countertops and there were newer tvs, but the units looked otherwise exactly liked I remembered them being in 1985. The same bedspreads, drapes, carpet, furnishings, etc. When we first went into the townhome, lampshades were askew, there was a wrench and paperwork left in one of the bathrooms, etc. The townhome had a "musty" odor so bothersome that we went to CVS and spent $15 on scented candles to cover it. The first morning we woke up to find 3 dead huge cockroaches in the bathroom. There was a giant worm crawling in the bedroom and a couple of bugs on the den furniture. To top it off, the power went out inexplicably in the den, kitchen and one bathroom for the better part of one day. What they call a pool is barely big enough to be a hot tub. An old review I saw called it the "ghetto" of Palmetto Dunes. Unfortunately, I have to agree. I think these are all timeshares which they rent out nightly when they are not in use by timeshare owners. I'd be very upset if I were a timeshare owner and my money went to this. Oh, and for the wi-fi, you must sign in every single time with a password every time you use it and the signal is usually weak.