Front of property - evening/night

Reviews of Sotetsu Grand Fresa Hiroshima

3 out of 5
Sotetsu Grand Fresa Hiroshima
3-3-1 Ote-machi Naka-ku, Hiroshima, Hiroshima-ken

Reviews

8.4

Very Good

Rating 10 - Excellent. 392 out of 1000 reviews" "
Rating 8 - Good. 437 out of 1000 reviews" "
Rating 6 - Okay. 133 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service
Great location and nice view of Peace Park. The room was extremely small even for one person. The bed was pushed into a corner to make the room appear larger.
Stayed 1 night in Nov 2020
Response from Sotetsu Grand Fresa Hiroshima on Apr 6, 2021
Thank you for staying at our hotel this time, and thank you for your valuable input. We try to improve our service based on your feedback. we are looking forward to seeing you again. Sotetsu Grand Fresa Hiroshima

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location of the hotel. Staffs were so nice and friendly. The 2 things we have to say was AC wasn’t the best, they have it on a set temp and it was hot. The 2nd thing would be the bed, it was extra firm/HARD.. so a little hard to sleep.
Stayed 1 night in Mar 2021
Response from 相鉄グランドフレッサ広島 on Apr 1, 2021
Thank you for staying at our hotel this time. And also Thank you for your kind words for staffs. We are happy to hear that. But we are sorry about AC and bed. We are looking forward to seeing you again. Thank you for your feedback.

8/10 Good

Jemie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was generous and very accommodating. Bathroom had a bit of a smell but overall our stay was pleasant.
Stayed 3 nights in Nov 2020
Response from Soutetsu Grand Fresa Hiroshima on Nov 30, 2020
Thank you for this time. We look forward to seeing you again.

10/10 Excellent

Ritsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2020
Response from Sotetsu Grand Fresa on Apr 18, 2020
この度は当ホテルをご利用頂きまして、誠にありがとうございました。 又のお越しをお待ち申し上げております。 お身体にはお気を付けて下さいませ。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Mar 2020
Response from Sotetsu Grand Fresa on Apr 6, 2020
Thank you very much for staying at our hotel this time. We are very happy to see that you were generally satisfied with your stay. We will continue to strive to improve our service so that our customers can be satisfied with our services. I'm looking forward to seeing you again. Sotetsu Grand Fresa Hiroshima

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 day break
Good location JR tourist bus and tram stop really close bedroom tiny even by Japanese standard
Stayed 3 nights in Mar 2020
Response from Sotetsu Grand Fresa HIROSHIMA on Mar 18, 2020
Thank you for using our hotel. We are pleased to be satisfied with your stay. We hope you will come to Hiroshima again to enjoy our hotel. Thank you for your post.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: convenient Dislike: lack of media in foreign language, i.e. English
Stayed 1 night in Mar 2020
Response from Sotetsu Grand Fresa Hiroshima on Mar 6, 2020
Thank you for staying at our hotel. We will try to improve the service by referring to your valuable opinions. We look forward to seeing you again. Sotetsu Grand Fresa Hiroshima

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
I enjoyed staying at your hotel very much. It’s was very close to shopping and tour attractions.
Stayed 2 nights in Feb 2020
Response from Sotetsu Grand Fresa on Feb 29, 2020
Thank you very much for using Sotetsu Grand Fresa Hiroshima. We are very happy to be satisfied with your stay. We look forward to all the staff coming again.

4/10 Poor

Anna-Liisa

Liked: Cleanliness, staff & service
Disliked: Room comfort
Room unbearably hot but location good
Staff were helpful storing luggage before and after checkout. The room was unbearably hot all day and night due to central heating, even with heating turned off in the room. No cold air came in through the window that only opened 10cm, even in early February. The location close to memorials, restaurants and rail car was great though. The power points need replacing - had very loose connections and wouldnt keep adapters in.
Stayed 1 night in Feb 2020
Response from Sotetsu Grand Fresa HIROSHIMA on Feb 18, 2020
Thank you very much for using our hotel. We apologize for any inconvenience caused by air conditioning during your stay. We will use your feedback as a reference and work to improve it during future large-scale renovations. Thank you for your valuable feedback.

8/10 Good

Sayuri

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from 相鉄グランドフレッサ広島 on Feb 15, 2020
この度は、相鉄グランドフレッサ広島をご利用頂きまして誠にありがとうございます。  貴重なご感想、ありがとうございます。  次回のお越しを従業員一同、お待ち申し上げております。

8/10 Good

mark

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Sotetsu Grand Fresa on Feb 12, 2020
Thank you very much for using this hotel this time. Please use it again and look forward to it.

10/10 Excellent

TravelHacker, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Great service! Forgot my headphones in the room after check out and they had kept them for me and returned them promptly. Hotel is very clean and roomy and location is perfect for visiting the historical sites and shopping areas. Would stay here again in a heartbeat.
Stayed 1 night in Jan 2020
Response from sotetsu grand fresa hiroshima on Jan 26, 2020
Thank you very much for using Sotetsu Grand Fresa Hiroshima. We are glad we were comfortable. It's more than anything to help you. Thank you for your valuable comments.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Sotetsu Grand Fresa Hiroshima on Jan 22, 2020
Thank you for using our hotel. I am very pleased that we were satisfied with our stay. I hope you'll come back again.

8/10 Good

Yuk Lin Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Room is a bit small and a bit dated but it is comfortable and clean. Nice location, very convenient to Peace Park and walking distance to the town. The reception staff are very friendly and pleasant. Breakfast is lovely with an amazing view.
Stayed 9 nights in Jan 2020
Response from Maia Sotesu Grand Fresa Hiroshima on Jan 22, 2020
Thank you for leaving such a good review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. So thanks for your kind words and we look forward to seeing you again.

8/10 Good

Jessica, Sydney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a little old which is fine but a few things could be updated. At breakfast, the table clothes were worn and ratty - an easy fix. The carpet is noticibly old, worn and dirty in some areas which just happens over time but it could be recarpeted to look and feel nicer and cleaner. The hotel room was clean but very hot. The air conditioning cannot be adjusted as it is fixed to warm in winter but you can turn it off. However, this was not enough to cool the room and the window hardly opened which did not allow for any breeze. We slept with no covers on and we're still uncomfortably warm.
Stayed 2 nights in Jan 2020
Response from sotetsu grand fresa hiroshima on Jan 15, 2020
Thank you for using this time. We apologize for any inconvenience this may cause. Thank you for your valuable feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access to main sights of interest in Hiroshima and illumination display in the Peace Boulevard near the entrance were a bonus.
Stayed 2 nights in Dec 2019
Response from Sotetsu Grand Fresa Hiroshima on Jan 13, 2020
Thank you for staying at our hotel this time. We are happy to hear that you enjoyed your stay. We are looking forward to see you again next time. Thank you for your feedback.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location! Very friendly staff and lovely teas and accessories available.
Stayed 3 nights in Jan 2020
Response from Sotetsu Grand Fresa Hiroshima on Jan 7, 2020
Thank you for staying at our hotel. We are very happy to hear that you enjoyed your stay. I'm looking forward to see you again next time when you come back to Japan. Thank you for your feedback.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Sotetsu grand fresa hiroshima on Jan 4, 2020
Thank you very much for visiting this hotel. The hotel is scheduled to be renovated this year, and we will make improvements to make your stay more comfortable. We look forward to seeing you again.

6/10 Okay

VENUS

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good- Near to izakaya and street cars to travel around Hiroshima; Too hot in the room, windows can't be opened.
Stayed 4 nights in Dec 2019
Response from Sotetsu grand fresa hiroshima on Jan 4, 2020
Thank you very much for visiting this hotel. We apologize for any inconvenience caused by air conditioning. Some rooms do not have windows due to the Fire Service Law. Excuse me, thank you for your understanding. We look forward to seeing you again.

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was close to the Peace Park, bus and tram lines. Check-in and out was easy and the staff was friendly and helpful
Stayed 2 nights in Dec 2019
Response from Sotetsu grand fresa hiroshima on Dec 31, 2019
Thank you very much for using our hotel. I am very pleased to be satisfied with your stay. We will continue to improve the hotel to be loved by everyone, and look forward to your continued use.

10/10 Excellent

Judy, Melbourne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to attractions. Clean. Convenient. Love it. Will stay again next time.
Stayed 3 nights in Dec 2019
Response from Sotetsu Grand Fresa on Dec 24, 2019
Thank you for staying at our hotel. We are very happy to hear that you enjoyed your stay. We are looking forward to see you again. Thank you for your feedback.

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2019
Response from Sotetsu grand fresa hiroshima on Dec 23, 2019
Thank you very much for using our hotel. We are pleased to be satisfied with your stay. I hope you can use this hotel again. Thank you for your busy review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from sotetsu grand fresa hiroshima on Dec 20, 2019
Thank you for your valuable feedback.

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location for the typical Hiroshima trip.
The location was perfect. Almost directly opposite the peace museum and just down from the Dome. The room was recently renovated, however the bathroom was not and was quite dated. We were very happy with the breakfast. We thought that it was good value given the location and the quality of the room. For the price we didn't mind that the bathroom was older. The wifi was also a bit slow, but again, no big impact on our trip.
Stayed 2 nights in Dec 2019
Response from Sotetsu grand fresa hiroshima on Dec 18, 2019
Thank you very much for visiting our hotel. I am very happy to have been satisfied with my stay. Thank you for your contribution.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a great position across from the peace memorial park on peace boulevard. Walking around was easy and it gave us a great base to explore Hiroshima and Miyajima. In December there are beautiful lights illuminated all along Peace Blvd and makes for a wonderful stroll in the evening. The hotel has everything you could need and the staff are friendly, helpful and approachable. Our twin bedded rooms were a good size (22m2) with our two large bags, although we did get hot (winter) so the opening windows were welcome. Restaurant on top floor has great city view and buffet breakfast was fine with a mix of western and local foods. Would definitely stay here again.
Stayed 3 nights in Dec 2019
Response from Sotetsu Grand Fresa Hiroshima on Dec 16, 2019
Thanks. It looks like you were able to spend a pleasant time and enjoyed the illuminations of Peace Boulevard I am very happy. Thank you for your contribution during your busy schedule.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
What an awesome location! Across the road from the memorial museum and walking distance to the town. Staff extremely helpful and breakfast was lovely with an amazing view. Would definitely recommend staying here.
View from breakfast
Stayed 2 nights in Nov 2019
Response from Sotetsu grand fresa Hiroshima on Dec 15, 2019
Thank you for choosing our hotel and sharing lovely feed back. We're so glad to hear that you had the great memories with us in Hiroshima. We are always welcome you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from sotetsu grand fresa hiroshima on Dec 13, 2019
Thank you for using our hotel. We are very pleased with our stay. We would be very happy if you could use this hotel again when you came to Hiroshima. Thank you for your contribution.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel is very close to Hondori which is the main shopping district and Hiroshima A-Bomb related sites. Sadly the room’s cleanliness is well below par, there was murky stain on my duvet cover, the vents in the bathroom and aircon were covered in dust and perhaps even mould :( The room was stuffy and had a lingering odour... The facilities really need updates/reno ASAP. The staffs were very nice and welcoming though. Sadly I won’t be returning to the property.
Stayed 4 nights in Dec 2019
Response from sotetsu grand fresa hiroshima on Dec 8, 2019
Thanks. As for the guest rooms, I apologize deeply for making you feel unpleasant. Thank you very much for your valuable opinions.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central heating too warm
This hotel is very near a streetcar station (tram) and Peace Memorial Park. The room looks tired and need refurbishment. It was comfortable and has most things we needed though. The face, hair and bath products provided free at the reception were very useful. The central heating was way too warm and when we complained, we were asked to open the windows. The windows could only open a little and even with the winter weather outside, the room was still stuffy. Thankfully, the humidifier provided could blow cool air.
Stayed 3 nights in Nov 2019
Response from Sotetsu Grand Fresa Hiroshima on Dec 4, 2019
Thank you for staying at our hotel. We are sorry about air conditioner. Our room's window could open a bit because of safely. We are sorry about inconvenient. Thank you for your feedback. We are looking forward to see you again.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Peace Park
Nice stay, very convenient to Peace Park. Unfortunately, noisy first night, second night was fine. Staff were very friendly. Room was bit dated but still nothing to be concerned about. Great area for food.
Stayed 2 nights in Nov 2019
Response from Sotetsu Grand Fresa Hiroshima on Dec 4, 2019
Thank you for staying at our hotel. And we are sorry about noisy.... Thank you for your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Sotetsu Grand Fresa Hiroshima on Dec 4, 2019
Thank you for your feedback. We are looking forward to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from 相鉄グランドフレッサ広島 on Dec 3, 2019
この度は当ホテルをご利用頂きまして誠にありがとうございました。滞在をご満足頂けた様で私共といたしましても大変嬉しく思っております。 今後も皆様にご満足いただけるよう、サービスや設備の向上を図って参ります。 ご投稿ありがとうございました、またのご利用お待ちしております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from 相鉄グランドフレッサ広島 on Nov 29, 2019
この度は相鉄グランドフレッサ広島をご利用いただき誠にありがとうございました。 またのご来館を心よりお待ちしております。

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very helpful. The room is very clean and neat. Highly recommended.
Stayed 4 nights in Nov 2019
Response from Sotetsu Grand Fresa Hiroshima on Nov 27, 2019
Thank you for your feedback! We look forward to seeing you again. Thank you.

2/10 Terrible

Ricky, Texas

Traveled with partner
Outdated rooms, didn’t have many outlets in room to plug in your electronics. The staff was not very helpful either. The ac is controlled by the hotel, so we were not able to turn it on, only the heat. We had to sleep with the window open. I would not stay here again.
Stayed 1 night in Nov 2019
Response from Sotetsu Grand Fresa on Nov 25, 2019
Thank you for staying at our hotel. also we are sorry about air conditioner and so on. Thank you for your feedback.

8/10 Good

William

Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyed my time there
Nice Motel, great river views, close to memorial, walking distance to shopping & Castle. Reception staff could smile more & acknowledge guests when you walk into Motel.
Stayed 3 nights in Nov 2019
Response from SOTETSU GRANDFRESA on Nov 23, 2019
Thank you very much for using our hotel. We are very pleased with our stay. If you come to Hiroshima again, I would be happy if you could use our hotel. Thank you very much for your contribution.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a view
Excellent location, easy to find, convenient for sightseeing, good room view overlooking the river. A dining room with a great view.
Stayed 3 nights in Oct 2019
Response from Sotetsu Grand Fresa on Nov 17, 2019
Thank you for staying at our hotel. We are glad to hear that you enjoyed your stay. Thank you for your feedback. We are looking forward to see you again next time.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Great view of the Peace Museum and the canal. Nice that they also had a humidifier in the room for use.
Stayed 2 nights in Oct 2019
Response from Sotetsu grand fresa hiroshima on Nov 14, 2019
Thank you for your stay. We are very pleased as we were satisfied with our stay. I hope you can use it if you come to Hiroshima again. Thank you for your contribution.

6/10 Okay

Erin

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so grand anymore
Great location but really old dated rooms that aren’t very clean. The vents in my room were caked with dirt and dust. I lived in fear of accidentally touching the one in shower ceiling. Worst of all though was that there is no independent HVAC controls in each room and the heat was on in the building so my only option was blowing constant hot air into my room that was already close to 80 degrees. Way too warm to be comfortable at any point. For this reason alone I’d never stay at this hotel anymore.
Stayed 1 night in Nov 2019
Response from Sotetsu grand fresa hiroshima on Nov 13, 2019
Thank you for using Sotetsu Grand Fresa Hiroshima. I apologize for the lack of cleaning. Share with cleaning staff to improve. Our hotel cannot adjust the air conditioning for each room, and sometimes gets hot. I apologize for this as well. We are so sorry. Thank you for your valuable opinions.

2/10 Terrible

Amal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t
The location is great, but the hotel was disgusting with mold all over the bathroom wall and bathtub. Not to mention the breakfast choices let just say you better off buy your breakfast from 7/11.
Stayed 2 nights in Nov 2019
Response from Sotetsu Grand Fresa Hirosima on Nov 12, 2019
Thank you very much for using Sotetsu Grand Fresa Hiroshima. All employees are devoted to providing better service to our customers. Thank you for your valuable feedback. Sotetsu Grand Fresa Hiroshima

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location for seeing all the Peace Memorial Park sights! The staff is very accommodating. The Italian restaurant on the 15th floor was very good as well as the very cozy lobby bar !
Stayed 1 night in Nov 2019
Response from Sotetsu Grand Fresa on Nov 8, 2019
Thank you for staying our hotel. We are glad that you enjoyed your stay, Italian restaurant and Lobby bar. Thank you for your feedback. We are looking forward to see you again.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent. Location fabulous. Very clean and comfortable.
Stayed 2 nights in Nov 2019
Response from Sotetsu Grand Fresa on Nov 4, 2019
Thank you for staying our hotel. We are so happy to hear that you enjoyed your stay. We are look forward to seeing you again. Thank you for your feedback.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good size room - disappointed with reception staff who did not want to order us a taxi, told us to go out on street with our cases and flag one down, Shame as we couldn't really fault our stay till then.
Stayed 2 nights in Oct 2019
Response from Sotetsu grand fresa hiroshima on Nov 3, 2019
Thank you for using Sotetsu Grand Fresa Hiroshima. I am glad that you are satisfied with the location and rooms. Taxi reservations will be refused by taxi companies if there are many reservations. That's something we can't do, I'm sorry. Please don't be disappointed with Japan, we hope to see you again. Thank you.

8/10 Good

Keri

Traveled with family
Liked: Staff & service, room comfort
Dated but comfortable
A really good sized room for 4 with comfy beds and a great view over the memorial park. The cleanliness wasn’t up to usual Japanese standards, but perfectly adequate. The doorframe into the bathroom was grubby from a build up of hand prints. The whole hotel needs updating but we enjoyed our stay and appreciated the space and the location.
Stayed 2 nights in Oct 2019
Response from Sotetsu Grand Fresa on Oct 31, 2019
Thank you for staying at our hotel. I'm glad you enjoyed while you are staying. And yes, we think we need to update.... Thank you for your feedback. We are look forward to seeing you again. Thank you again.

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019
Response from Sotetsu Grand Fresa on Nov 2, 2019
この度は当ホテルをご利用いただきありがとうございました。またお忙しい中ご意見をいただきありがとうございます。またのお越しをスタッフ一同お待ちしております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Sotetsu Grand Fresa on Nov 2, 2019
この度は当ホテルをご利用いただきありがとうございました。またお忙しい中ご意見をいただきありがとうございます。

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very nice hotel with a great lobby. Very good location. Wallpaper and carpet need updating are the only issues with this hotel.
Stayed 1 night in Oct 2019
Response from Sotetsu Grand Fresa Hiroshima on Oct 26, 2019
Thank you for your feedback about the wallpaper and carpet in the room. It will be a subject for future study. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a quadruple corner room with amazing views over the river to the dome. Fantastic location, lovely staff and very comfortable room even though on the older side.
Stayed 2 nights in Oct 2019
Response from sotetsu grand fresa hiroshima on Oct 22, 2019
Thank you for staying our hotel. And thank you for your feedback. We are very glad to hear that you enjoyed the view. Thank you for your lovely comment ! We are looking forward to see you again when you come to Japan next time.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It has a great location close to the park and the rooms are a very decent size for Japan ...however they need to be refurbished and the staff need to be more helpful.Maybe its a language issue
Stayed 1 night in Oct 2019
Response from Sotetsu Grand Fresa on Oct 21, 2019
Hello. Thank you for staying our hotel. But I feel sorry about our staff who couldn't speak English and not helpful. Thank you for your feedback.

8/10 Good

Halley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the place was fine, it was in a good location and not too expensive. However there was an issue with the breakfast since it was a restaurant in the hotel With limited seating and everyone in the hotel showed up at the same time so there was a huge wait. We paid in advance and got there to eat our breakfast at about 6:30 to find a large number of people waiting and we ended up having to leave since we would miss the train we had made a reservation on. We asked the front desk if we could have a refund for our breakfast and they said no so that was quite disappointing.
Stayed 1 night in Oct 2019
Response from Sotetsu Grand Fresa on Oct 21, 2019
Thank you for staying our hotel. But I am sorry about breakfast at the restaurant. Sometimes we have many groups and they goes to have breakfast at same time. I'm sorry again. Thank you for your feedback.