Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Nice hotel, Japanese amenities

Posted Aug 11, 2014
Pros: The hotel was very nice and the staff most helpful.
Cons: I would appreciate a coffee maker, iron and ironing board, and a working refrigerator. Also, some English instructions on things would be great.
Location: Must see the Peace Park and atomic bomb dome. Very powerful.
Went to Hiroshima for sightseeing, and happened to be there on the anniversary of the atomic bombing. That was actually a good time because there were many guides offering free tours of the Peace Park in several languages. The hotel room had a trouser presser and a tea maker, but no provisions for coffee making, or an ironing board and iron. Our refrigerator was not working, and staff came up and replaced it very quickly. The remote control, and all other amenities had no English instructions. When the staff member came into the room to change the refrigerator, he pushed something on my remote to make the Japanese dubbing of CNN go away so that I could hear only English. That was great. I would have liked to be able to do that myself. When I turned the TV on later, whatever he had done had reversed itself and another staff member had to come up to show me how to do it myself. Also, there are two washing/drying machines for guests to use - for free. However, all instructions are in Japanese and none of the hotel staff could tell me what I needed to do. I did get my clothes washed, and dried, but it took a long time, causing me to miss an event that I wanted to attend. Also, the clothes came out very wrinkly and there was no iron. The trouser press did not fix the problem.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a great location for sightseeing.

Posted Jul 29, 2014
Pros: location and staff were top notch. Room was spotless.
Cons: Restaurants and Bar are terribly overpriced.
Location: Great location. A very close walk to all the major sites.
Great experience with the exception of the hefty bill for a mediocre glass of wine at the rooftop bar.
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel in great location

Posted Jun 16, 2014
Pros: Everything - stunning view, fast checkin/out, excellent english of staff
Cons: nothing
Location: as above
Overlooking peace park and short walk to Hiroshima Castle
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and well priced hotel in central Hiroshima

Posted Jun 16, 2014
We secured a room with a good price through Expedia and booked an additional night on arrival. The room was a little tired but excellent for the price. Staff were very friendly and the location was great for the castle, Peace Park, A-bomb dome, museum, shopping, etc.
5 out of 5
Recommended
for Everyone
by Gourmet from Hawaii

Tall Landmark near trains, streetcar, lg. Store

Posted Jun 7, 2014
Pros: Efficiency. When calling the front desk, via caller ID, they knew I spoke English! When I ordered room service, or baggage they already knew my room
Cons: Perfect hotel and service! Beyond your expectations!!! Totally over staffed - Great for Guests! Little or no waiting!
Location: Sogo Dept. store & Mall next door. Basement has an array of food. Castle and art museum across street, Prefecture Art museum couple blocks away.
Pamper, accommodate, immediate attention. A line facilitator person is out front, greeting and asking your needs. Directs you to one of 5 people. The baggage holding service, was great. Took small side trips and they held my bag, brought it up to the room. Upon check out, they held it till I had to catch my train, got me a cab, loaded it on. Train station was only an $11 fare ride away! Got sick, the chamber maid even brought me ice! Amenities include tea bags and hot pot in room. Free ice, and excellent room service! Ordered in, as the room was large with a table, 2 chairs, and a gorgeous view!
5 out of 5
Recommended
for Everyone
by Ian

Best place in town

Posted May 30, 2014
This must be the nicest hotel in Hiroshima. Very well located, great service, nice comfortable rooms with a view. The hotel helped us book our room in Kyoto and gave us all the information we needed to get around the area. Room was very comfortable.
5 out of 5
Recommended
for Everyone
by mark

It is very nice hotel.

Posted May 29, 2014
Pros: Clean and quiet
Cons: Breakfast
Location: It is about 10 minutes to go to international convention center by walk.
It is very convenient for transportation. It is clean and nice room. Service people are very nice.
4 out of 5
Recommended
for Everyone
by J from Washington, DC

Large room close to the Peace Park

Posted May 21, 2014
Stayed for one night in a twin room that was fairly big compared to most places I've stayed in Japan. Hotel has free coin laundry if you ask at the front desk.
5 out of 5
Recommended
for Everyone
by Jeff from Saskatchewan

Nice view and great location

Posted May 16, 2014
Pros: Location, meals, view from the rooms
Location: Right by A Dome, Peace Park, and Hiroshima Castle
Stayed on the 27th floor and had a great view of Hiroshima. Pricey meals (only ate there once) but was well worth it. Liked how close it was to the main sights.
4 out of 5
Recommended
for Everyone
by Candy and Mike from Ohio

Outstanding customer service

Posted May 9, 2014
Pros: Customer service. Beautiful view of Hiroshima Castle.
Cons: For the price we paid, I would expect more comfortable beds and full pillows, not flat ones. Expensive breakfast.
Location: The above and below ground mall are adjacent to the hotel. Nice sushi place below ground.
Probably some of the best customer service we have ever encountered. The employees wore flags on their lapels signifying which language they spoke. Made it nice for foreigners. Decent location. Adjacent to above and underground mall and bus terminal. Would need to take a taxi to train station. Breakfast buffet was large, but we chose not to eat at it - too expensive. Instead we wanted to order from a menu. Waited 15 minutes, no one brought out menu or tableware. Finally had to ask someone. I guess they assumed when you came in you would get the buffet only. Still, for 2 orders of 3 croissants and 2 coffees, we paid half the amount of a full buffet. This was only customer service issue we had. Otherwise - outstanding.