Ratings based on 413 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seoul

Most amazing hotel - completely unexpected!

Posted Jan 23, 2015
Pros: Everything - product - location -service - quality - food and bevarage - people.
Cons: Not applicable. Keep going with amazing job that you do
Customer service is one of the most exemplary out there in the industry. I did not expect much however service is better then in some major world cities and top notch hotels. As a matter of fact this hotel is one of top ten!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, Alberta

Convenient to the Train Station-Far from the Rest

Posted Jan 18, 2015
Nice modern Western hotel. Restaurant prices are very high. Very convenient to the train station but quite far from central Hiroshima and therefore a bit of a trek to see the sites that most tourists are interested in.
4 out of 5
Recommended
for Everyone
by A verified traveler

good location close to hiroshima station

Posted Jan 18, 2015
good choice in Hiroshima. very well priced and modern.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

駅に近くてコスパの良いホテル

Posted Jan 5, 2015
Cons: ホテル近くのお勧めの場所、何があるか等の1枚紙くらいのマップが部屋にあればいいと思いました。顧客にとっては、どこに繁華街があるのか、おすすめの場所はどこにあるのかも知りたいの思うので。(フロントで聞きづらい場合もありますし) 客層によって、置くマップを変えればもっとサービスが良く感じるかなと
部屋は本当にきれいで過ごしやすかったです。 コミュニティも揃っており、すごい満足しました。 ただ、あのホテルの内装で、浴衣はちょっと合わないのかなと思いました。 また、男同士だったので、トイレ、風呂が透けてて恥ずかしかったのが、ちょっと失敗だったかなとww っと、いろいろ言ってしまいましたが、ゆっくりと過ごせましたし、朝食のビュッフェも美味しかったし、大満足でした。 ありがとうございました。
5 out of 5
Recommended
for Couples
by A verified travelerfrom Singapore

Nice hotel to see in the New Year

Posted Jan 5, 2015
Pros: Location; comfortable bed and room; able to store our bags with the concierge wile we went of exploring.
Cons: Room service operator!
Nice comfortable hotel, so convenient to the train station and bus services (free tourist loop buses if you've got a JR Pass), lovely big comfy bed. Helpful reception staff; nice Japanese restaurant, relaxing lobby with free Wi-Fi and all day dining options. However, we'd recommend NOT trying to order room service - poor English from the operator and it just got too hard with her going off to check if they had every item, so we went out for dinner instead! Despite this, it was an enjoyable and relaxing stay and we'd recommend the hotel.
5 out of 5
Recommended
for Families
by A verified traveler

シェラトン 広島 クラブフロア滞在

Posted Dec 28, 2014
Cons: 脱衣スペースの確保
脱衣スペースが無いこと以外、空間利用はよくできている。洗面台、風呂周りも使いやすい。 クローゼットのボリュームも冬場であったが必要十分であった。
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Value close to train station

Posted Dec 24, 2014
Pros: The room
A very pleasant place to stay with top quality room
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Perfect hotel, perfect location

Posted Dec 18, 2014
The hotel is located directly opposite the Hiroshima train station, which was perfect when getting off the Shinkansen with plenty of suitcases! The hotel staff, like all Japanese people, were extremely polite, attentive and helpful. We had a stunning room, with extremely comfortable bedding. I would definitely recommend this hotel to other travelers - it was by far the best one we stayed at over a 2 week period (stayed at 4 hotels in total).
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 岩国市

新幹線口から徒歩0分

Posted Dec 13, 2014
いいけれどやはり高い 朝食があれで2000円オーバー… さすがシェラトン様という感じですが、あれなら次からは新幹線ホームの立ち食いうどんでいいや…って感じ…
5 out of 5
Recommended
for Couples
by A verified travelerfrom Sydney

Perfect location for us at main station

Posted Dec 7, 2014
Pros: central location and facilities were excellent..
Cons: nothing
Location: restaurants and department and convenient stores a few minutes stroll away in station complex. Also post office with international ATMs
everything went smoothly from check in to check out.