Reception
Check availability

Reviews of Hampton Inn Chattanooga/Hixson

2.5 out of 5
Hampton Inn Chattanooga/Hixson
1920 Hamill Rd, Chattanooga, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 89 out of 162 reviews" "
Rating 8 - Good. 54 out of 162 reviews" "
Rating 6 - Okay. 9 out of 162 reviews" "
Rating 4 - Poor. 6 out of 162 reviews" "
Rating 2 - Terrible. 4 out of 162 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Desk was friendly. The rooms were very clean. Breakfast buffet was good.
Stayed 2 nights in Nov 2021

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

8/10 Good

Nicole

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt old compared to other hamptons
Stayed 2 nights in Nov 2021

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, comfortable and convenient
Overall, this is a really nice hotel, what you would expect from Hampton Inn. It's conveniently located, with a couple restaurants in walking distance and a lot more within 5 miles. Breakfast was really good, and the service was wonderful. We only had 2 complaints. The mini fridge in our room didn't work very well. Unfortunately, we didn't catch it in time to save our food. We thought it had been turned up between guests, so we just turned the temperature back down and didn't check it until the following evening, when we found everything warm. At that point we threw the food away and then let the desk associate know as we were checking out. This could happen anywhere, so I only mention it to suggest that maybe these should be checked by the hotel from time to time? The other minor thing was that the bed had the worst pillows ever. First, there were 4 standard size pillows on a king bed...which does make a difference. It wouldn't have been so bad if the pillows weren't so flat and uncomfortable. Again, pretty minor, but not what we've experienced at other Hampton Inns.
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hixson hotel
We stay here whenever we are in Hixson. Clean, convenient and quiet. Friendly staff. Decent breakfast, considering Covid restrictions.
Stayed 1 night in Oct 2021

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near Hixson and Chattanooga
The hotel was clean, the bed was comfortable and the room had a nice ambience. They have a nice free breakfast including hot foods and a waffle maker along with a selection of breads, cereals and fruit. The hotel is located next to good shopping and eating places. We'll stay there again.
Stayed 2 nights in Sep 2021

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
the hotel. is good, it is about 10 minutes from the downtown and offers free breakfast, and now for the .covid the cleaning of the.room.by.request and it has free parking in the end, excellent hotel
Stayed 3 nights in Sep 2021

8/10 Good

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in and out. No hassle. Just the way I like it! 👍
Stayed 1 night in Aug 2021

8/10 Good

Marty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Nice hotel and very clean. The only thing I didn’t like was that there didn’t seem to be much of a sound barrier between rooms and even outside. I could hear traffic and sirens like they were right in my room all night.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average hotel. Very close to food and not far from the highway.
Stayed 2 nights in Aug 2021

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem…quiet, friendly, easy parking.
Great property. Friendly, professional staff. Hey, this hotel genuinely cares that your stay is perfect. Clean, quiet, comfortable. A real buffet hit breakfast- so much better than the muffin in a bag you get at most properties. Definitely would stay again. Very close to restaurants and shopping.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly at check in. Rooms were neat and tidy. Overall a pleasant stay.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick, clean, and convenient stay!
Room was very clean and comfy. Perfect for a quick overnight stay. Would definitely stay again!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable stay.
The hotel was clean and comfortable and staff was very friendly. It is a bit dated and could use some updating but overall a good experience. Hotels in Chattanooga are crazy expensive so we were happy to find this one at a more reasonable price point.
Stayed 1 night in Jul 2021

4/10 Poor

Austin

Stayed 1 night in Jul 2021

8/10 Good

Sherry

Stayed 1 night in Jul 2021

10/10 Excellent

tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Time
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back.
Pleased. Well thought out room.
Stayed 2 nights in May 2021

6/10 Okay

Linda B

Liked: Cleanliness, property conditions & facilities, room comfort
Would not stay here again.
This is a clean, safe place to stay - but no guarantee that you will get to sleep. We were assigned a room that is an adjoining room - double check to make sure you do NOT have one. There is a large gap at the bottom of the adjoining doors so that when the people who have booked the adjoining room come in tipsy at 1 am and stumble around - it is like they are in the room with you. Or the next night - when a man and his 8-10 year old son comes in at 3 am and play video games until 5 am - it is like they are in the room with you. You can’t turn the fan on to help drown out the noise. It was like staying at an upscale motel for people who rent by the hour. Did it warrant a call to the front desk for security? No. The hotel should have noise barriers between the doors of adjoining rooms. The breakfast was also stingy - we opted to go to McDonalds and cut our losses.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hixson hotel
We have stayed at this location before but this was our first hotel stay since COVID began. Upon check-in, you are asked whether you want daily room service or not. Our room was fine but we weren’t able to get the top floor, which is our usual preference. The door had a seal on it, stating the room had been sanitized. Room appeared clean. Bed was comfortable but pillows too soft. AC worked well. Bathroom was nice except grout had fallen out at the bottom of the shower, which allowed water behind the prefab wall (we let management know about this). Breakfast was limited and served to you, rather than buffet style, due to COVID. Staff members we confronted were all pleasant. Location is good.
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was beautiful and super clean. The staff was kind, courteous and eager to help. The location was perfect for everything we wanted to do.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, clean rooms
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, quiet, and convenient. The staff was friendly and helped with a good recommendation for supper. The only disappointment was the “breakfast “; breads and stuff you add milk or hot water to. I was hopeful for a little more. But, hey, there are plenty of other places to eat breakfast.
Stayed 1 night in Mar 2021

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2021

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad staff
Awful. Staff is rude and judgemental
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service
Terrible staff. Very rude and judgemental.
Was discriminated. The staff here is absolutley awful. I will never come to this hotel again.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice NEW condition hotel. Family friendly, no contractors. Pay the extra $15-$20 per night to stay here per other hotels in the area, it’s worth it. You actually get what you pay for.
Stayed 1 night in Feb 2021

8/10 Good

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel clean and comfortable
Super clean and really nicely decorated. Very friendly at check in. Beds and pillows were super comfortable and although the hotel was pretty full it was nice and quiet. Hotel in a bit of an odd commercial area but pretty close to the interstate. Breakfast could have been better it was handed out by staff and the only choice was French toast or mini bagel with sausage. No cream cheese for the bagels and no eggs offered at all. This is the only let down of a very nice hotel.
Stayed 1 night in Jan 2021

10/10 Excellent

Bridgett

Stayed 1 night in Jan 2021

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Kandi

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

10/10 Excellent

Paulette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Stayed 1 night in Aug 2020

10/10 Excellent

shawgirl, North Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little Hampton Inn close to my sister-in-laws house. They allowed us to use their exercise room and provided a very nice "grab and go" breakfast. Everyone was friendly and helpful.
Stayed 1 night in Jul 2020

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful and relaxing
Absolutely stunning location. The staff, both at the hotel and in their support center, were more than friendly and quickly assisted me regardless of the time of day. The room was flawless and perfectly clean, even in this COVID situation. Of all of the worries I had during my stay, my hotel room was never a concern.
Stayed 4 nights in Jul 2020

8/10 Good

Elyse, Florida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Location was a bit far away from the city, but the hotel itself was nice and quiet.
Stayed 1 night in Jul 2020

6/10 Okay

Dustin

Traveled with family
Liked: Staff & service, room comfort
Your bathrooms were updated but the paint was disgusting and you could see water marks and damage in the bathrooms. There was an old razor on the top of the mirror which is disgusting. If your going to update counter tops/sinks why not just update paint and damages.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms were clean. Staff was nice. The only negative experience was the people in the room next to ours. Their child was loud. Their was a door that separated our room, but it sounded like he was in the room with us.
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, pets free. Nice and comfy room, great bed, renovated bathroom
Stayed 1 night in Jul 2020

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Shirley, Nashville, TN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very clean-especially during this Pandemic! Excellent customer service at check in! Nice area and felt very safe! Highly recommend this property!
Stayed 1 night in Jun 2020

10/10 Excellent

Kriston

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020