“Nice place”

Spent one night, good location. Staff were attentive. It had air conditioning. Breakfast ( omelette) was really good. Actually a 3 star Hotel that was worth it's rating.

“Great Staff - Average Room”

Staff were extremely helpful in organising tours, tickets and taxis. We used the laundry service - very reasonably priced, however they did lose my laundry and gave me someone else's underwear but were able to track it down after awhile. Room was ok, a little on the small side but comfortable. The reception desk were the highlight of this hotel.

“Poor service overshadows hotel”

The hotel accomodation was very comfortable and lovely. However the hotel staff and the service that they provided was very poor and below standard. As a guest of any hotel, you rely on the hotel staff for local knowledge/laws. We had an incident where the hotel staff had not provided us with the correct advice and our driver nearly had his licence suspended and car towed away. We were not happy with how the hotel staff dealt with this problem as our driver was required to pay 500 000 dong to the local police officers. Hotel staff did not accept it was their error even though we had specifically asked them where to park our car. We had requested to speak to the manager of the hotel and staff kept us waiting for more than 30mins as they "attempted" to reach the manager by phone. When we were finally able to speak with the manager, he was not helpful and did not accept it was hotel error for directing our driver to a wrong parking location.