Outdoor pool, open 6:00 AM to 9:00 PM, sun loungers

Reviews of InterContinental Residences Saigon, an IHG Hotel

5 out of 5
InterContinental Residences Saigon, an IHG Hotel
Corner Nguyen Du St. & Hai Ba Trung, Ho Chi Minh City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 130 out of 185 reviews" "
Rating 8 - Good. 42 out of 185 reviews" "
Rating 6 - Okay. 8 out of 185 reviews" "
Rating 4 - Poor. 3 out of 185 reviews" "
Rating 2 - Terrible. 2 out of 185 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Milagros, OXFORD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options were excellent food was incredibly good. You can walk into a mall from the lobby and purchase miscellaneous items or food, etc. thoroughly first class hotel.
Stayed 5 nights in Feb 2024
Response from InterContinental Residences Saigon on Mar 20, 2024
Dear Milagros, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.I really appreciate your positive comment about our restaurants. Our dedicated and skillful chef always put their best effort and passion into every dish they cook, in order to make every dining experience an unforgettable one.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

Thao

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything about this place! Convenient to everything .

10/10 Excellent

Julie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast options at the hotel were amazing (esp the buffet). Better than any other hotel we stayed at. I especially appreciate the food safety at the hotel.
Stayed 3 nights in Feb 2024
Response from InterContinental Residences Saigon on Feb 27, 2024
Dear Julie, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.I really appreciate your positive comment about our breakfast buffet at Market 39. Our dedicated and skillful chef always put their best effort and passion into every dish they cook, in order to make every dining experience an unforgettable one.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very nice
Stayed 5 nights in Jan 2024
Response from InterContinental Residences Saigon on Jan 23, 2024
Dear Steven, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our residences.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

4/10 Poor

James

Paid for a 5 star hotel experience and were put up in a residence condo 100 yards from the hotel No mini bar no coffee machine You want water, beer, coffee go to the nearby mall Complaint went unheard Suck it up Done with IHG group after this.
Stayed 4 nights in Jan 2024
Response from InterContinental Residences Saigon on Jan 13, 2024
Dear James, Thank you for taking the time to share your feedback regarding your recent stay with us and bringing this issue to our attention. On behalf of the team, I would like to apologize for any inconvenience we may have caused you throughout your stay at the InterContinental Residences Saigon. As we strive to provide the highest level of service everyday; we truly regret to learn that we did not meet your expectation for the delivered service. Our team appreciates your candid feedback that we will be sure to address and we are constantly working to make improvements on the quality wherever possible.We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Justin Malcolm General Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff, great location and spacious rooms!
Stayed 2 nights in Dec 2023
Response from InterContinental Residences Saigon on Jan 10, 2024
Dear Lisa, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our residences.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

JOYCE NANJINGA

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 5 nights in Dec 2023
Response from InterContinental Residences Saigon on Jan 2, 2024
Dear JOYCE NANJINGA, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

Maitram

Stayed 3 nights in Dec 2023
Response from InterContinental Residences Saigon on Jan 13, 2024
Dear Maitram, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our residences.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

8/10 Good

Errol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Nov 2023
Response from InterContinental Residences Saigon on Nov 27, 2023
Dear Errol, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our residences.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from InterContinental Residences Saigon on Nov 8, 2023
Dear Wilson, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our residences.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

4/10 Poor

Katrina

Disliked: Staff & service, property conditions & facilities
Looks lovely but hotel needs attention. Bath leaks, toilet constantly running, shower broken.
Response from InterContinental Residences Saigon on Oct 6, 2023
Dear Katrina, Thank you for taking the time to share your feedback regarding your recent stay with us and bringing this issue to our attention. First and foremost, we would like to apologize for any inconvenience we may have caused you during your stay. Although we never want to learn that a guest has had a bad experience; comments such as yours allow us to take an honest look at our operations and make necessary improvements. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Justin Malcolm General Manager

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Staff makes it memorable!
The staff was phenomenal, I can't say enough about how helpful, accommodating everyone was. They went above and beyond whenever they got a chance to. The amenities and apartment were beautiful and as depicted online. The location is convenient, close to food and shopping, and cabs readily available.
Stayed 4 nights in Sep 2023
Response from InterContinental Residences Saigon on Sep 8, 2023
Dear Kim, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

6/10 Okay

Stella

Booked a 1 bed suite for 2 adults & a child but there was no extra bed for our child & only towels for 2! After much negotiation they agreed to an extra bed without charge. Had booked through Expedia with full party details so was somewhat stunned that they wanted to charge extra. The hotel also has a range of shops/ cafes between the hotel proper & residences (suites) which is really odd. We were only there one night & pleased it wasn’t for longer. Definitely wouldn’t go back.
Stayed 1 night in Sep 2023
Response from InterContinental Residences Saigon on Sep 6, 2023
Dear Stella, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.On behalf of the team, I am so sorry that you were not having good experience with the extra bed surcharge. Our team appreciates your candid feedback that we will be sure to address. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

Chee Hong

Liked: Cleanliness
Stayed 5 nights in Aug 2023
Response from InterContinental Residences Saigon on Aug 21, 2023
Dear Chee Hong, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our residences.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

mai phuong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 bedroom balcony apartment is very spacious, with washer /dryer and beautiful view of the city. Hotel is a little far from cho ben thành though- about a 20 min walk in very hot and humid weather. Staff very nice and respectful. Breakfast buffet- a large variety of foods.
Stayed 1 night in Jul 2023
Response from InterContinental Residences Saigon on Jul 31, 2023
Dear mai phuong, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our residences.I really appreciate your positive comment about our breakfast buffet at Market 39. Our dedicated and skillful chef always put their best effort and passion into every dish they cook, in order to make every dining experience an unforgettable one.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

Sujia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was awesome!
Stayed 3 nights in Jul 2023
Response from InterContinental Residences Saigon on Jul 25, 2023
Dear Sujia, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.I really appreciate your positive comment about our breakfast buffet at Market 39. Our dedicated and skillful chef always put their best effort and passion into every dish they cook, in order to make every dining experience an unforgettable one.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Jul 2023
Response from InterContinental Residences Saigon on Jul 13, 2023
Dear Michael, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our residences.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

8/10 Good

Akshay

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2023
Response from InterContinental Residences Saigon on Jul 12, 2023
Dear Akshay, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our residences.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

Anh, garen grove

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in their 2 bedrooms for 2 weeks for a long vacation visiting family. Impeccable service , staff very well trained and will go above and beyond-with a smile. Great complimentary breakfast buffet with some of their items changing daily. Room a little dated but clean and hotel is at convenience location. Best bang for your buck as room is really huge for hochiminh standard .The hotel connected to a small mall with plenty of restaurants and a convenient store. Everything is perfect except for the spa. One constructive criticism : why on earth they use bath towel instead of sheet for massage table and face rest. I booked a spa session , the spa is looking nice enough , but there’s no welcome drink pre massage which is fine , no essential oil burner to give out the spa like’s smell, that’s fine. But when I got to the treatment room ( which was very nicely build and decorated ) their massage table was one of those from the foot massage place , the face rest is a hole on the table ( not detachable and adjustable ) and the table is lined with rough bath towel and so does the face rest. Why on earth would you do that at a 5 star hotel ‘s spa ? The spa is a money maker for your revenue too , traveler usually spend upward 2-3 hundreds USD per visit but I feel like it been neglected by the hotel. I know, I’m whining about the spa, lol, first world problem. But I love this hotel so much and hope they could improve in that department so my next stay I can give it another try.
Stayed 8 nights in Jun 2023
Response from InterContinental Residences Saigon on Jul 6, 2023
Dear Ms. Anh,Thank you for sharing your detailed experience with us during your recent stay! We appreciate your kind words about our impeccable service, well-trained staff, and the convenient location of our hotel. It's wonderful to hear that you found our complimentary breakfast buffet enjoyable and that the room was clean and spacious.We appreciate your comments regarding the spa and apologize for any inconvenience caused. We understand your expectations and will take your feedback into consideration as we work towards improving our offerings. We value your loyalty and hope to have the pleasure of welcoming you back in the future, where we can provide you with an even more enjoyable stay.Thank you once again for your feedback and for choosing our hotel as your home away from home. Best regards Sabrina Hofstetter Hotel Manager

10/10 Excellent

Yuen Kwan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pro: The 3 bedrooms residence we stayed is very clean and spacious with nice view to the city. Breakfast is excellent, fresh juice, good variety of Asian and western food. Con: the residence kitchen doesn’t provide basic things such as tea towels, dish detergent and has very limited plates, cutlery and cooking utensils
Stayed 3 nights in May 2023
Response from InterContinental Residences Saigon on Jun 26, 2023
Dear Yuen Kwan, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We love to hear such terrific guest feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to them.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and very friendly staff
Stayed 3 nights in Jun 2023
Response from InterContinental Residences Saigon on Jun 21, 2023
Dear John, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our residences.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

Loan

Stayed 3 nights in Jun 2023
Response from InterContinental Residences Saigon on Jul 3, 2023
Dear Loan, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our residences.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin MalcolmGeneral Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from InterContinental Residences Saigon on May 24, 2023
Dear Valued Guest, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our residences.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

My Dung Thi

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient. 3 bedroom suite was great!
Stayed 7 nights in May 2023
Response from InterContinental Residences Saigon on May 18, 2023
Dear My Dung Thi, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our residences.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

YU LIN LINDA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Apr 2023
Response from InterContinental Saigon on Apr 24, 2023
Dear YU LIN LINDA, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

Tuyen, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big hotel, clean, and spacious residency room. The staffs was also very friendly.
Response from InterContinental Residences Saigon on Mar 2, 2023
Dear Tuyen, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our residences.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

2/10 Terrible

Yumie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from InterContinental Residences Saigon on Mar 7, 2023
Dear Yumie, Thank you for taking the time to share your feedback regarding your recent stay with us and bringing this issue to our attention. First and foremost, we would like to apologize for any inconvenience. Although we never want to learn that a guest has had a bad experience; comments such as yours allow us to take an honest look at our operations and make necessary improvements. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,InterContinental Residences Saigon

10/10 Excellent

Aris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location. A proper 5 star experience
Stayed 6 nights in Jan 2023
Response from InterContinental Saigon on Jan 28, 2023
Dear Aris, Thank you so much for your review of our Residences. We trust you had a comfortable stay with us.We love to hear such terrific guest feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to them.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely, Justin Malcolm General Manager

10/10 Excellent

Soeren

Liked: Cleanliness, staff & service, property conditions & facilities
All staff were very friendly. A special thanks to the very helpful Mr.Tung at the concierge desk.
Stayed 4 nights in Jan 2023
Response from InterContinental Saigon on Jan 9, 2023
Dear Soeren, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We love to hear such terrific guest feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to them.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

arnold

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from InterContinental Saigon on Dec 26, 2022
Dear arnold, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Justin MalcolmGeneral Manager

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights at Inter-Continental Residence in Saigon. The hotel is in a great areas. Walking distance to Rex and VinMart shopping center. We were on the 15th floor. It’s like an apartment with kitchen, stove, microwave, dishes and silverware. Beautiful interior and very comfortable. For sure will stay come back again.
Response from InterContinental Saigon on Dec 5, 2022
Dear Samuel, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We love to hear such terrific guest feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our fully furnished Residences offer the latest audio-visual equipment, broadband internet connection, fully equipped kitchen, state-of-the-art fire and life safety systems and individually controlled air conditioning. We are very proud of our Residences and glad that you enjoyed your stay here.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Excellent residence for long stay in HCMC
What you would expect from the InterContinental brand. Standard service hotel located near many malls and good food. The room was dated and had visible wear from previous travelers but had decent cleanliness. There was some noise from the local rooftop bar in HCMC but that is expected.
Stayed 2 nights in Nov 2022
Response from InterContinental Saigon on Nov 29, 2022
Dear Valued Guest, Thank you so much for your review of our hotel & residences. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager

10/10 Excellent

Norman

Stayed 1 night in Oct 2022
Response from InterContinental Saigon on Nov 7, 2022
Dear Norman, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Justin MalcolmGeneral Manager

10/10 Excellent

Sebastian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big spaces, well maintained
Stayed 3 nights in Oct 2022
Response from InterContinental Saigon on Oct 19, 2022
Dear Sebastian, Thank you so much for your review of our residences. I am pleased to hear you enjoyed your stay with us. Our fully furnished Residences offer the latest audio-visual equipment, broadband internet connection, fully equipped kitchen, state-of-the-art fire and life safety systems and individually controlled air conditioning. We are very proud of our Residences and glad that you enjoyed your stay here. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Daniel SolombrinoHotel & Residences Manager

10/10 Excellent

Sunildath

Traveled with family
Liked: Cleanliness, staff & service, amenities
Fantastic apartment very spacious, clean and excellent maintained, located in district 1 near to shopping centers and places to visit
Stayed 7 nights in Aug 2022
Response from InterContinental Saigon on Aug 24, 2022
Dear Sunildath, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Daniel SolombrinoHotel & Residences Manager

10/10 Excellent

Cam-Hang Thi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The InterContinental Residences never disappoints! This was my second stay and it was wonderful as usual. The staff is so friendly and accommodating, the rooms are spacious and clean. I took full advantage of the delicious breakfast buffet. I would definitely come back again. Everything was exceptional!
Stayed 7 nights in Aug 2022
Response from InterContinental Saigon on Aug 22, 2022
Dear Ms. Cam-Hang Thi, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Daniel Solombrino Hotel & Residences Manager

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2022

6/10 Okay

Katherine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Honestly I would have given the property a 9/10 except for one very unpleasant incident at the hotel which the hotel did not apologize for or address with us. On the second night of our stay (1 may) we were loudly woken up with thunderous disco music from the room above from 2-3am. The whole room was literally shaking and our child was woken up. It took at least 3 calls to the front desk before any action was taken and thereafter no follow up calls to update us and when we spoke to the front desk the next day they just smiled and pretended nothing had happened. This is unacceptable for a 5-star establishment the service recovery is literally 0/10. I did not ask for any free stay or freebies. Just wanted someone to explain what had happened. Honestly this was a huge blotch on an otherwise perfect stay. We payed top dollar for a 2-bedroom and it was perfect in size and decor. Except we didn’t understand why we had paid for a kitchen but it didn’t come with a single bowl or cutlery. Breakfast at the main hotel was superb. The residences is attached to the mplaza with supermarket restaurants and Starbucks. Walkable 5-10min to most of district 1 shops and restaurants. But I might try the park Hyatt or new mandarin oriental when it opens because this hotel really doesn’t know how to deal with service recovery. And the front desk / lobby area at both the residences and hotel are really run down and look nothing like the intercontinental hotels in other countries. Looking tired.
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay and Friendly Service!
Nice spacious apartment room. One of the best sound proof hotel/apartment room in HCMC! Love the kitchen and full kitchenware and tableware. Only minor let back is the television in the living room, the size is a bit too small for such a spacious living room and equiped with a samsung 5.1 sound system. Bathtub was nice but can be cleaner, there are stains that make me hesitate to use it. Overall, one of my best serviced apartment stay in HCMC!
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Stayed 4 nights in Feb 2020

10/10 Excellent

Suwarty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay in the one bedroom apartment. It’s very centrally locates wish good amenity. Supermarket restaurants and wash machines. Recommend to all.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from the pickup at the airport!!
Stayed 1 night in Nov 2019

8/10 Good

AU

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is really good, we have 2 restaurants to choose, the one with buffet is superb, the Italian one is just fine.
Stayed 5 nights in Aug 2019

10/10 Excellent

Shao Ean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Amazing stay. Hotel paid attention to tiny details and we had good service throughout.
Stayed 3 nights in Aug 2019

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service. Basilico restaurant has good pasta. We tried tomahawk steak. Meat is not fresh. Disappointed. The free corkage for residents is good policy. Will come back again.
Stayed 2 nights in Jul 2019

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best long stay hotel in HCMC
Great place to stay and work.
Stayed 3 nights in Jul 2019

10/10 Excellent

Mark Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check-in. And very accommodating.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019