Exterior

Reviews of Saigon Charm Hotel

2.5 out of 5
Saigon Charm Hotel
153 Ly Tu Trong, Ben Thanh Ward, District 1, Ho Chi Minh City

Reviews

6.0
Rating 10 - Excellent. 2 out of 27 reviews" "
Rating 8 - Good. 9 out of 27 reviews" "
Rating 6 - Okay. 7 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 6 out of 27 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Cong

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I rate this hotel worth only 1 star. There are mold, broken toilet in the washroom, door damaged. So expensive for me to paid one night there.
Stayed 1 night in May 2022

6/10 Okay

Ryan Rafael

Disliked: Property conditions & facilities, room comfort
Condition
The pictures of the hotel are not updated.what is on the website is not what you see and experience.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean... i stay 5 days housekeeping not clean the toilet..... i book for 3 room but i get 2 room only....bad service
Stayed 5 nights in Dec 2019

8/10 Good

Mary Joy

Liked: Room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Leo, Vancouver

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Not noisy for the excellent location. Close to everything. No complains whatsoever for the price!
Stayed 3 nights in Nov 2019

8/10 Good

EVA, KUALA LUMPUR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very friendly and helpful, nice and clean room, staffs able to please and fulfill guest's needs; in our case to find vege/halal foods for breakfast :)
Stayed 3 nights in Oct 2019

6/10 Okay

RAZALI

Traveled with group
Liked: Cleanliness
not so good as breakast was not given , only after we complain they provide bread and fried egg only. the staff also not very friendly
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Room and bathroom are not clean. Service is very good
Stayed 5 nights in Aug 2019

8/10 Good

Lelany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good value & helpful staff
The room was remodeled, very clean and smelled nice too. The location is perfect! 3 minute walk to Binh market, 12-15 minutes to the war museum and bui Vien walking street . They also have an onsite tour company who we booked the Cu Chi tunnels with for $15. Downside is that breakfeast was only til 9am and with limited options. We arrived early in the AM and the staff was very accommodating in helping with our luggage and in getting a room ready before the 2pm check-in time.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very welcoming, friendly and very helpful! The location is strategic as well, it is very close to Ben than Market and some attractions like the Central post office and Notre dame cathedral. Breakfast is good as well. The facility should have internal maintenance for urgency like when the water (tank or machine?) is not working so they can fix it right away, and not only in the morning when their external suppliers are already reachable on the phone.
Stayed 2 nights in Feb 2019

6/10 Okay

Neil

Family stay.
Hotel is in a great position, but the hotel is just ok. Breakfast is not worth bothering to have but lots of street food right outside. No kettle in room, smallest lift I have ever seen. But friendly staff and price is cheap. I would warn of the massage at the hotel. This is a happy ending massage. Be aware before you go there. Lots of other hotels very close that are much better value for money.
Stayed 4 nights in Dec 2018

6/10 Okay

Kit San

Liked: Staff & service
Amazing location, little walk needed
Room condition is not as ideal, lightings were dark and shower heater were not working properly so the temperature of water was still somewhat cold. However, location is extremely convenient, with Ben Thanh market just around the corner, as well as Paragon Plaza which is an upscale mall for shopping purposes.
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Their pictures don’t match the room.
Shower hose was half naked and torn but in working condition. Should have replaced. The bathroom walls filled with molds. The room was dirty, floors, dusts, bed lamp, bath tub. The towels provided were all ragged. Had to call front desk to turn on water heater an hour prior taking a shower. (Water heater tank has to heats up). Also, had to call them to turn on the main AC switch at front desk every time we came back. When first turn on hot water brown water flowed out for minutes. AC was filled with molds and not cold during hot daytime. Safe had to be replaced and they replaced with a half working condition. (Keys must be used to lock but can be unlock with the code which they did not know how to change. Their excuse was they just took over the hotel for a month. In one occasion, what to call to turn onCold water at 2am because they shut off water pump. So we had no place to put valuables, no properly working hot water, breathe in molds, slept in dirty room, flowed brown water, and etc. on the the other hand, the staff tried so hard to please us. Nice service!!
Stayed 7 nights in Dec 2018

4/10 Poor

Kate, Melbourne, AUS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
When we tried to turn on the tap to take a bath. The water came out with a very yellow tinge. We checked under a different light and it was in fact yellow. The stairs were very small and steep. I thought i was going to fall. I recommend going by elevator, even if the air in there is a bit stuffy.
Stayed 1 night in Sep 2018

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great valeu
Nice new hotel- great value
Stayed 2 nights in Sep 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and covenient location
Helpful staff to people with their issues. Friendly welcome and good service.
Stayed 2 nights in Aug 2018

2/10 Terrible

Anton

Disliked: Cleanliness, staff & service, property conditions & facilities
Looks nothing like the pictures
Okay it is pretty cheap but it’s still not worth it. The room was gross, don’t think they know how to clean at all. You can find so much better places at the same price.
Stayed 4 nights in Feb 2023

6/10 Okay

MAKOTO

Disliked: Cleanliness, property conditions & facilities, room comfort
価格相応のホテル
価格から考えたら相応のホテル 場所は申し分無い所に立地している
Stayed 1 night in Dec 2022

8/10 Good

JAEGOAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

YASUKO

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックイン時の対応の悪さ過去で一番悪い そう言う國
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Business traveler
큰 특징은 없으나 위치가 여행하기에 아주 좋다.조식에 대해 조금 더 신경써 주었으면 좋겠다
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
벤탄시장과 매우 가까움(현지 생활 및 음식을 경험하기에 충분함) 사진과 너무 많이 틀림 직원과의 의사 소통 문제 많음(영어를 거의 모름)
Stayed 4 nights in Jan 2019

8/10 Good

Arthur

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Slitent hotell, hyggelig betjening.
Litt slitent hotell, men med god seng, enkel frokost og varierende temperatur på og mengde med vann i dusjen. Men betjening som gjorde sitt beste. Da TVn streika sprang de ut og kjøpte ny og monterte i løpet av et kvarter.
Stayed 4 nights in Jan 2019

2/10 Terrible

DON KUK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
이 호텔 이용하지 마세요
저녁 7시경 호텔 체크인 하러 들어갔는데 내가 예약한방에 다른 사람이 있다고 함 가족 4명이 갔는데 방을 두개로 주겠다고 해서 싫다고 했더니 저녁 9시까지 기다려달라고 함 잠시 대기하라며 2층 방으로 우리를 안내했는데 방에 곰팡이도 많고 냄새도 많이 나고 복도가 너무 협소했으며 비상계단은 비상시에 사용할 수 없는 상태였음 개인은 물론 특히 가족분들이 같이 여행하실 경우 이용 안하시는게 좋을거 같습니다. 완전 비추 입니다. 저는 환불 요청하여 다른 호텔로 옮겼습니다. 만약 정상적으로 체크인을 했더라도 이호텔에서 숙박하지 않았을거에요 다른 분들이 피해보시지 않게 후기 남깁니다.
Stayed 3 nights in Nov 2018

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación y personal amable
El hotel es sencillo pero agradable, el joven de la recepción es muy amable y servicial, el desayuno estaba incluido y era típico de la zona que por cierto nos gustó mucho. Estaba muy bien ubicado, cerca de todo.
Stayed 3 nights in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
창문이없어답답.7층은가건물인거같음.엘리베이터운행불가.소음극심.다신안감
Stayed 2 nights in Sep 2018