“Not Impressed”
For being a frequent traveler and staying at other Sofitel hotels, I was not impressed with this one. Although the hotel looks good in the lobby and restaurants, I was not impressed by either the room, the service, or the food at this hotel. Carpet and chairs in the room were filthy. Food service was poor, first night ordered room service that took over one hour and came cold (they did take back and we waited another 25 minutes for a warm meal), ordered Rueben sandwich at the pool which was fried spam on bread, and pizza we ordered did not have all the ingredients that was listed on the menu. Nothing that you order is what is listed on the menu and when you say someething they say "Oh yes I know". Went to breakfast in the restaurant on the second floor in which you can order from menu or eat buffet. got up to walk to cashier and almost ran down by waitress to make sure that we paid the bill (breakfast was not included with our room). Bill contained a breakfast that wasn't ordered and when telling cashie, was told I was lying. My husband asked to talk to the manager which they wouldn't let us do. They did remove the breakfast, but this was typical of the overall service. I would say that the pool is lovely on the roof. That was the best part of the stay. I definitely would not recommend this hotel, and my experience here has questioned the standard of Sofitel overall.
Area recommendations
Nothing - I would not go back to Ho Chi Minh. Night market is a scandal, watch what you buy and check it after you get the bag, because they will change what you bought to something else.
People not friendly compared with other Asian countries, and didn't feel as safe here as other places.
Watch out for traffic especially the motor bikes. When crossing the streets, walk slow so that they can slow down not to hit you. Takes some practice but after awhile you get used to it.
Noise from honking horns is unbelievable, makes it hard to even think.
