Trying to call and talk to the hotel was difficult due to poor English, however it's not an English speaking country. On booking I did put in special requests that we arrive late as they only have desk staff till midnight, we arrived there at 1230am and was warmly accepted which was excellent however a reply or acknowledgment to our special request would have put our mind at ease prior.
Somerset currently has a freeway being built across the main entrance and construction is slow and hard for taxis to find entrance. Pool was shut down majority of our stay.
Besides this it was a luxury room and face to face staff was helpful.
Expect a 11km taxi ride to and from main city which is approx 160,000 dong each way 10.40 Aud and $7.30 US
Don't get scammed at airport and agree to 400,000 dong to hotel as a meter taxi is only less than 200,000 dong.
I would stay in this hotel again if pool is operational.