Outdoor pool

Reviews of Somerset Vista Ho Chi Minh City

4.5 out of 5
Somerset Vista Ho Chi Minh City
No 628C Hanoi Highway, An Phu, Thu Duc City, Ho Chi Minh City

Reviews

8.8

Excellent

Rating 10 - Excellent. 64 out of 110 reviews" "
Rating 8 - Good. 34 out of 110 reviews" "
Rating 6 - Okay. 6 out of 110 reviews" "
Rating 4 - Poor. 3 out of 110 reviews" "
Rating 2 - Terrible. 3 out of 110 reviews" "

9.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

salvadore

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice property
Stayed 1 night in Feb 2024
Response from Ta Ngoc Phuong Guest Service Manager on Mar 4, 2024
Dear valued resident, Thank you for leaving an excellent review about Somerset Vista. We are glad you enjoyed your recent visit and hope that you will come back again.Best regards,Ta Ngoc Phuong Guest Service Manager

2/10 Terrible

MICHAEL

Stayed 5 nights in Dec 2023
Response from Ta Ngoc Phuong Guest Service Manager on Mar 4, 2024
Dear valued resident,Thank you for taking the time to leave a rating for Somerset Vista.Ta Ngoc Phuong Guest Service Manager

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great luxury apartment for the family, very safe and clean. Reception staff were extremely friendly and helpful. A bit far from ´the action’ of district 1, but there’s plenty of taxis and lots to enjoy in up-and-coming district 2.
Stayed 3 nights in Dec 2022
Response from Ta Ngoc Phuong - Guest Service Manager on Oct 16, 2023
Dear Marie,Thank you for taking the time to share with us your recent experience at Somerset Vista. It was our pleasure to have you at our Serviced Residence. Thank you and we hope to see you soon for another visit.

10/10 Excellent

EDWIN KEAN MENG

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in the Premier 2 bedroom on the 18th floor with my wife and 2 kids. View was great from the apartment and it was comfortable and well equipped. Staff were friendly and made us feel welcomed. Special thanks to front desk staff Dennis for his hospitality and great service. Apartment was well maintained and spotless. Thanks to housekeeping staff Ngoc and Yloang. There is a grocery and convenience store in the same building and a couple of malls nearby. Hotel provides a free shuttle service to various attractions in the morning. Breakfast is provided at the Starbucks cafe via vouchers provided by the hotel. Food quality is good. My family and I enjoyed our stay and highly recommend this hotel.
Response from Ta Ngoc Phuong - Guest Service Manager on Dec 26, 2022
Dear Edwin Kean,Thank you for your wonderful review of Somerset Vista. We are glad that you had an excellent time here and were satisfied with our service standards from the front desk and housekeeping. Your kind lines have certainly encouraged the team here and we appreciate it. At Somerset, we strive to provide a home away from home experience for our guests and residents where we focus on comfort and convenience. We hope that you will come back to visit us again and give us another opportunity to provide a memorable stay for you. Once again, thank you for choosing us and recommending Somerset Vista to other travelers.

10/10 Excellent

Theresa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
first time stay. shopping mall are not within working distance.
Stayed 4 nights in Sep 2022
Response from Ta Ngoc Phuong on Oct 6, 2022
Dear Valued resident,Thank you for your wonderful review and for making Somerset Vista your home away from home during your recent trip to Ho Chi Minh City. We are glad to hear that you had a fantastic stay and also had a chance to explore the nearby retail mall. Indeed, the retail mall "Oxygen" across from Somerset Vista has several eateries and cafes for guests and residents to relax at. We also hope that our serviced apartments and facilities have been satisfactory. The team here at Somerset Vista welcomes you back for another positive stay experience.

10/10 Excellent

Seong yong, Cedar rapids

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, room comfort
Good quality apartments
Great apartment hotel, comfortable beds, good showers, comfortable living rooms, well equipped kitchen, friendly helpful staff good for self catering with enough local eateries if you need to eat out.
Stayed 4 nights in Mar 2020
Response from Ta Ngoc Phuong on Apr 1, 2020
Dear Mr. Jonathan, Thank you for your feedback and compliments of Somerset Vista. We hope that you had enjoyed your recent stay with us and even glad to know that you found our service standards to be satisfactory. On behalf of the team, I hope that you will visit us again soon for another comfortable stay during your next trip to Ho Chi Minh City.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service apartment was big, spacious and very clean. Staff at the lobby were really friendly. The lobby was smaller than I expected.
Stayed 2 nights in Sep 2019
Response from Ta Ngoc Phuong on Oct 3, 2019
Dear Customer, Thank you for your wonderful review of Somerset Vista. We are glad that you had an excellent time here at our property. On behalf of the team, I warmly welcome you back to stay with Somerset Vista again. Thank you. Ta Ngoc Phuong Asst. Guest Service Manager

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is quite nice to an international school and to other cities too.
Stayed 2 nights in Jul 2019
Response from Ta Ngoc Phuong on Jul 11, 2019
Dear resident, Thank you for taking the time and share your review for Somerset Vista. We hope to welcome you back for another visit soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Ta Ngoc Phuong on Jun 24, 2019
Dear Resident, Thank you for taking the time and share your review for Somerset Vista. We hope to welcome you on the next visit. Best regards,

8/10 Good

Lim Cho Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice of stay for a family
I visited Ho Chi Minh City with friends and we haven’t realized that it is a service apartment while booking a hotel. Rooms are big and there are full facilities that we don’t need to worry much. It is also convenient that there is a supermarket when we just go downstairs. A truly good place to stay when you visited Ho Chi Minh with a family.
Response from Nguyen An Binh on May 9, 2018
Dear Lim Cho Joe, Thank you for taking your time to share about your recent stay with us. We are glad to learn that you enjoyed your recent stay at Somerset Vista Ho Chi Minh City. At the same time, we are happy to have met your expectations. We look forward to welcoming you again at Somerset Vista Ho Chi Minh City. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - little away from district 1 (downtown
Loved this place. Enough room for a family of 4/5. The only bad part is there aren't too many close places to eat. So you have to take a taxi to go downtown (district 1) or away from the hotel for food. I wished the hotel offered atleast breakfast. Even you are on your own for breakfast. This hotel is like apartment style. So you will have full scale kitchen. You can do grocery and do cooking.
Response from Joel Ho (Mr.) on May 16, 2017
Dear Anonymous, Thank you for your compliments and feedback. We are sad to hear that the breakfast was not meet as your expectation. We have taken your feedback as seriously and are also looking at ways to improve the situation. We would like to share with you that The Oxygen which is retail mall across from Somerset Vista has several shop, restaurants and cafes where you can relax at, and even a supermarket where you can get anything you need. We are pleased to inform you that there will be more eateries and shops in the near future and we hope that it will be a better experience during your next stay. We wish you all the best and hope to see you again. Best regards,

8/10 Good

Elvin, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay!
We booked a 2 bedroom apartment. Room is clean, spacious, modern and the got an awesome gym. Check in from receptionist can be improve as i felt the receptionist not very polite. Location is not convenient.
Response from Joel Ho (Mr.) Assistant Residence Manager on May 16, 2017
Dear Elvin, Greetings from Somerset Vista Ho Chi Minh City, Thank you very much for taking the time and share your feedback regarding your stayed with us. We are delighted to hear that you have found our apartment modern, spacious and clean. However, we are so sorry to hear that our service from receptionist has not meet as your expectation. We have taken your feedback as seriously and we are also looking at ways to improve the situation. We hope that this has not detracted you from staying with us again. We apologize for the discomfort encountered and assure you that there will be improvements the next time you visit us again. Our team looks forward to welcoming you again. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel but not very convenient
Overall good hotel, but wish there were more restaurants and shops nearby

10/10 Excellent

Jerome, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great room, great staff, malls and nice restaurants few minutes by taxi, highly recommended if you don't need to be at the city center!
Response from Nguyen An Binh on Dec 21, 2016
Dear Jerome, We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
The stay was as expected. The apartment was excellent with the washing machine/dryer which is a must for a family. I t also had swimming pool with separate gym area. The only problem was one working lift for the whole building so sometimes we had to wait a while for the lift to turn up.
Response from General Manager on Dec 21, 2016
Thank you for taking the time to provide us with your valuable feedback. We also have taken note your comment about the guest lift and please be assured that we are working on it to improve our services.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 20, 2016
Thank you for your 5 star rating of Somerset Vista. It delights and encourages us with such a wonderful rating. We hope to see you again in the future and recreate a positive stay experience for you and your family. Best Regards, Joel Ho (Mr.) Operations Manager

8/10 Good

Frances, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
The access road from town centre to the hotel apartment block was closed due to construction work. Every time we came back to the hotel, the taxi driver had difficulty to find alternative routes and it was rather frustrating. The shuttle bus service has also become very limited, only once in the morning to go out to town and none return. Other than this, we found our stay was quite pleasant.
Response from Joel Ho (Operations Manager) on Dec 20, 2016
Thank you for your feedback and we are glad that you had a pleasant stay experience with us. Due to the nearby construction of the Metro Line, we acknowledge that the entry into our Serviced Apartment can be challenging. We will be updating our maps in our brand websites to ensure that our guests can easily guide the taxi drivers. We will be looking into improving our shuttle service into District 1. On behalf of the team, we hope to see you again. Thank you for choosing to stay with us.

10/10 Excellent

JE, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll come to this hotel again !!
this hotel is perfect and really nice!!!!!!!!!!! i'm 100% sure, we will come to this hotel again!
Response from NGUYEN An Binh on Oct 13, 2016
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see welcome you again.

8/10 Good

Yoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 13, 2016
Thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at Somerset Vista Ho Chi Minh City. Regards,

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 13, 2016
Thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at Somerset Vista Ho Chi Minh City. With best regards,

10/10 Excellent

Zini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 13, 2016
Thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at Somerset Vista Ho Chi Minh City. Regards,

8/10 Good

Shane, Australia

Liked: Cleanliness, staff & service, room comfort
Family of 3 stay for a week
Trying to call and talk to the hotel was difficult due to poor English, however it's not an English speaking country. On booking I did put in special requests that we arrive late as they only have desk staff till midnight, we arrived there at 1230am and was warmly accepted which was excellent however a reply or acknowledgment to our special request would have put our mind at ease prior. Somerset currently has a freeway being built across the main entrance and construction is slow and hard for taxis to find entrance. Pool was shut down majority of our stay. Besides this it was a luxury room and face to face staff was helpful. Expect a 11km taxi ride to and from main city which is approx 160,000 dong each way 10.40 Aud and $7.30 US Don't get scammed at airport and agree to 400,000 dong to hotel as a meter taxi is only less than 200,000 dong. I would stay in this hotel again if pool is operational.
Response from Nguyen An Binh on Apr 21, 2016
Thank you for choosing Somerset Vista Ho Chi Minh City as your accommodation during your holiday. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.

10/10 Excellent

birdie, traralgon, vic.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good value.
We liked this hotel, the staff were great & it was very clean. Beds were a bit hard but that appears to be the case all over Asia. Good places to eat nearby if you don't want to go too far. We found it excellent value.
Response from Nguyen An Binh on Apr 21, 2016
Thank you for your feedback which will be shared with the team at Somerset Vista Ho Chi Minh City. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again in near future.

10/10 Excellent

Ken, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expat neighbourhood, clean, safe.
Expat neighbourhood so its clean and safe. Supermarket and deli just round the corner. The property is big and well equipped for a family to move in and just get their lives going.
Thank you for choosing Somerset Vista Ho Chi Minh City as your preferable accommodation during your last visit. We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again.

8/10 Good

Fook Seong, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good residence
Very difficult to find

10/10 Excellent

Kimbra, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family location
Was the beat value for money as it had so many features and was relaxing. The children didn't want to go out but just stay at the hotel. We ate from the sports bar restaurant lots. We didn't mind the drive into the city, often not costing more than 150,000 doing Great time and will definitely go again
Response from General Manager on Oct 13, 2016
Dear Kimbra, Thank you for choosing Somerset Vista Ho Chi Minh City as your accommodation during your holiday in Ho Chi Minh. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Regards,

4/10 Poor

Verified traveler

Disliked: Staff & service
Spacious but bad service.
The hotel is spacious but the service is bad. Slow check out process Because they have to send someone to my room to verified that I didn't take anything before I can leave. They have a price list for every item in the hotel room. When I check out, one of the bathroom towel was underneath the bed and they couldn't find it and didn't let me check out until they find it. If I have enough money to pay for the hotel, why would they think I steal a towel that ain't worth anything. This hotel don't even trust their guess and think everyone would steal from them. Aside from the bad service, this hotel is out in the middle of no where with limited transportation service. Free shuttle run only 2-3 time in the morning not in the evening or at night.
Response from General Manager on Oct 13, 2016
Thank you for your earnest feedback. This gives us a good opportunity to find out areas of service we are currently lacking in and allows us to improve our service standards. We are deeply sorry for the poor service rendered and it is our regret that we have failed to provide a wonderful experience for you and your family. With regard to the missing towels, please be assured that we have since relooked at our processes and are currently looking into ways to ensure that this will not happen again. It is to our dismay that the situation resulted in a delay during the check-out process. Nevertheless, we sincerely hope that you will grant us another chance to serve you better in the future. Once again, our team in Somerset Vista hopes that you will accept our sincere apologies.

10/10 Excellent

James C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every way
Nothing else to say but a wonderful place to stay. I could live without the hustle and bustle of Ho Chi Minh, but if I come back, I have no problem with saying I will stay here. Friendly staff, very nice accommodations, good location. I loved it. 5 stars.

10/10 Excellent

Bob, r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fully-equipped hotel room away from city noise
Very nice fully-equipped hotel. Nice workout facility and huge outdoor pool. A little out of the heart of the city, but good shopping and restaurants nearby. Watch out for crooked taxi drivers (button in pants leg used to run up meter). If you experience one, refuse to pay more than typical fare.

10/10 Excellent

rebecca, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somerset Vista Ho Chi Minh City
This is a perfect spot for families to stay. Very clean, spacious, good facilities and not to far from the City.

6/10 Okay

HR, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
nice hotel but far away from the city
we spent 8 days in Somerset Vista in Dec 2014 in a 2 bedroom suite. The only disappointing aspect to this experience was the hotel staff could not accommodate any request we made when we booked the hotel in Oct. The hotel is also far away from the city centre so allow time for travel everyday.

10/10 Excellent

Adrien, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel 15mm by taxi from city center
Very comfortable and clean hotel Helpful and smiling staff Nice pool and sauna/steam room Need to take taxi to go to city center however. Around 15mn driving. Average breakfast.

8/10 Good

Kathy, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, better than expected.
Most of the existing reviews here were accurate. -Room is very spacious and new. -Very large swimming pool in the complex. Comfortable gym. -Modern, simple and practical decor and furniture. -Easy to keep clean. -Not too far from the town center but traffic makes it a bit of a hassle to get around. -Cab drivers do not know the building. Cab drivers in Vietnam use the fact that they don't know the road/location as a right/excuse to drive around and charge more rather than their fault. There is no effort to be honest on their part. -There are enough good restaurants in the surrounding area if you know how to look as it is a concentrated residential area for expats. -Nothing much within walking distance since the busy highway loops around the buildings. There are a market, a cafe and a restaurant under the buildings. Market is helpful; cafe is passable. I did not try the restaurant as some reviews were negative. -It happens to be the second Ascott property that I have a good experience with and possibly will be on my "reliable name list".

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Fantastic hotel, staff friendly & professional. .

10/10 Excellent

family of 4, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic apartment
fantastic apartment,the only problem was trying to find a taxi back from town because the driver`s did`nt know where the place was?5 30 story tower block`s cant be that hard to find!!

10/10 Excellent

ara, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love it..we had a very comfy stay
We enjoyed our stay from 15-18/8 /2014.The room was so nice and spacious.Overall it was good and i look forward to coming back again.Such a good vacation we had.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
This place is not in the city center, But the on site facilities are great This is a place that I could stay for a month at a time

10/10 Excellent

Hannah, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
My partner, friend and I chose to stay here and it was brilliant like. Rooms were very clean and had great facilities. Out favourite place we stayed accommodation wise in Vietnam. It was about a 5-10min drive from district one but there are plenty if buses and taxis. Found it useful having a supermarket next door too. Highly recommend

8/10 Good

CK, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like staying in a penthouse apartment
Views were also amazing - very good value for the $. Would stay there again. A little bit away from the center though, but great if you want the distance. Needs more development around it and it will be even better eg. proper roading, more shops to choose from for meals and general shopping.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
home away from home
Great hotel. Only issue is too far from Ho Chi Minh.

10/10 Excellent

fishcatcha, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
We had a fabulous apartment at a very cheap rate. Location is outside of the city centre, but if you don't mind hopping in a taxi when you go out then it's a really good option. Pool, gym and tennis court are all very good and the staff can't do enough for you.

8/10 Good

Stephen K, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Room clean, service good, location not so good.

8/10 Good

StephenK, HKG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great serviced apartment, in the middle of nowhere
Great new spacious apartment. Service was great. Building is in the middle of no where- a couple of restaurants/ bar part of the complex, other than this a taxi ride into town. Best suited to families looking at unwinding- not great for work travel due to distance to city and shopping/ restaurants. Staff where very good.

10/10 Excellent

Sean Fleck, Saigon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel - Better than most 4 stars in US
the Somerset is a wonderful place to stay. The amenities were nice. The only complaint i had is that they were doing construction next door that woke us up at 9:am. They moved us to a different room. I would stay here again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somerset Vista Ho Chi Minh City
Hotel was very nice, staff at the reception desk was as well. Lots of facilities although far from downtown about 40 min drive.

10/10 Excellent

paul, Perth Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money plus plus plus
wow first thing when entering the room, had it all for an extremely great rate. I would definately book it again if in Ho Chi Minh.

10/10 Excellent

Tiffany, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay :)
Would recommend this place to anyone nice n clean. pool is huge, coffee shops, anz atm and super market on site very convenient. equipt with a kitchen, washer n dryer we never had to pack dirty clothes again! even though it's a 10 min taxi ride to the main city..it feels good to get away from the craziness of the city n relax n rest in a beautiful apartment! wouldn't recommend the breakfast tho. I travel to HCMC nearly twice a year..must say this is by far my fave place to stay.

8/10 Good

Gautham N, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean
Double bedroom apartment was huge and clean. When I entered, soft relaxing music was already playing and they even had a fruit basket prepared with a greeting card with my name printed on it. Great service, decent breakfast, free wifi, high floor rooms - great if you have business to do in District 2, but it's in a pretty residential area and hence not so much going on around.

10/10 Excellent

Tiffany, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel is beautiful and clean, just a bit far from the main centre. Excellent service.