Balcony view

Reviews of Somerset on the Pier Hobart

Somerset on the Pier Hobart
Elizabeth Street Pier, Hobart, TAS

Reviews

8.8

Excellent

Rating 10 - Excellent. 818 out of 1532 reviews" "
Rating 8 - Good. 530 out of 1532 reviews" "
Rating 6 - Okay. 126 out of 1532 reviews" "
Rating 4 - Poor. 45 out of 1532 reviews" "
Rating 2 - Terrible. 13 out of 1532 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Liked: Cleanliness, property conditions & facilities
Loves everything about the property. Location is fantastic. Just parking was a bit of an issue for us but the reception helped us out
Stayed 3 nights in Mar 2024
Response from Jane-Victoria Guest Services Manager on Mar 19, 2024
Dear Alaxandra, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager

8/10 Good

Elizabeth

Stayed 2 nights in Mar 2024
Response from Jane-Victoria Guest Services Manager on Mar 28, 2024
Dear Elizabeth, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards,

10/10 Excellent

ANGELA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful champagne on arrival to celebrate our wedding anniversary and fantastic view from the balcony.
Stayed 5 nights in Feb 2024
Response from Jane-Victoria Guest Services Manager on Feb 26, 2024
Dear Angela, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager

8/10 Good

Christos, Kew

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Clean and nicely appointed
Stayed 2 nights in Feb 2024
Response from Jane-Victoria Guest Services Manager on Feb 26, 2024
Dear Christos, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager

10/10 Excellent

Daniel

Traveled with partner
Liked: Amenities
Would stay again
Stayed 3 nights in Jan 2024
Response from Jane-Victoria Guest Services Manager on Feb 6, 2024
Dear Daniel, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have fully enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager

8/10 Good

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Elijah, Assistant Guest Services Manager on Jan 25, 2024
Dear Richard, Thank you for staying with us at Somerset on the Pier! It was a pleasure to have you stay with us. Wishing you all the best for your future travels and we hope to see you again sometime!

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was great to stay in a unique style of accommodation on a pier. The view from the balcony was fantastic and the staff were all friendly and helpful.
Stayed 4 nights in Jan 2024
Response from Elijah, Assistant Guest Services Manager on Jan 25, 2024
Dear Shawn, Thank you for staying with us at Somerset on the Pier! It was a pleasure to have you. We are incredibly privileged to be in such a beautiful part of Hobart. I will pass on the feedback to our guest services team.

6/10 Okay

Kim

Traveled with family
Place was okay.
Stayed 1 night in Dec 2023
Response from Elijah, Assistant Guest Services Manager on Jan 25, 2024
Dear Kim, Thank you for staying with us at Somerset on the Pier and taking the time to provide us with feedback. I hope you enjoyed your time in Hobart! Kind regards,

10/10 Excellent

Gordon Van

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elijah, Assistant Guest Services Manager on Jan 25, 2024
Dear Gordon, Thank you for staying with us at Somerset on the Pier! I am delighted to see you enjoyed your stay with us. We hope to see you again next time! Kind regards,

10/10 Excellent

Sheryll

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We came for the Sydney to Hobart race,it was fantastic to be so close
Stayed 2 nights in Dec 2023
Response from Elijah, Assistant Guest Services Manager on Jan 25, 2024
Dear Sheryll, Thank you for staying with us at Somerset on the Pier! It was our pleasure to have you stay with us. I am delighted to hear you enjoyed the Sydney to Hobart Yacht race! It was very exciting watching the boats come in! We hope to see you again next time.

10/10 Excellent

Fabian

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Elijah, Assistant Guest Services Manager on Jan 25, 2024
Dear Fabian, Thank you for staying with us at Somerset on the Pier! It was a pleasure to have you stay with us. Wishing you all the best for your future travels. Kind regards,

10/10 Excellent

Mandy

Stayed 3 nights in Dec 2023
Response from Elijah, Assistant Guest Services Manager on Jan 25, 2024
Dear Mandy, Thank you for staying with us at Somerset on the Pier! It was our pleasure to have you with us. I am delighted to see that you enjoyed your stay. We hope to see you again next time! Kind regards,

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great position with a fabulous view, friendly staff, good facilities
Stayed 1 night in Dec 2023
Response from Elijah, Assistant Guest Services Manager on Jan 25, 2024
Dear Catherine, Thank you for staying with us at Somerset on the Pier! It was a pleasure to have you here with us. We hope to see you again next time.

10/10 Excellent

Raphael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Elijah, Assistant Guest Services Manager on Jan 25, 2024
Dear Raphael, Thank you for staying with us at Somerset On The Pier! It was our pleasure to have you stay with us. We hope to see you again sometime! Kind regards,

8/10 Good

Stefan

Stayed 1 night in Nov 2023
Response from Elijah, Assistant Guest Services Manager on Jan 25, 2024
Dear Stefan, Thank you for staying with us at Somerset on the Pier! We hope you enjoyed your time in Hobart, and we hope to see you again next time! Kind regards,

8/10 Good

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Being on the Pier was very relaxing and so centrally located in Hobart.
Stayed 2 nights in Nov 2023
Response from Jane-Victoria Guest Services Manager on Dec 5, 2023
Dear John, Thank you for staying with us at Somerset on the Pier. We are delighted to see you have fully enjoyed the waterfront view from the apartment.We hope to see you soon again in Hobart!Kindest regards,

10/10 Excellent

Hendrick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overlooking the Marina. Very close to the city and attractions
Stayed 3 nights in Nov 2023
Response from Jane-Victoria Guest Services Manager on Nov 19, 2023
Dear Hendrick, Thank you for your kind feedback. We are delighted to see you have fully enjoyed the waterfront views from our property.We hope to see you soon again in Hobart.Kindest regards,

6/10 Okay

robb

Stayed 2 nights in Nov 2023
Response from Jules on Nov 15, 2023
Dear Robb, thank you for taking the time to give us feedback. We take our guest's reviews seriously and hope that you overall, enjoyed your time in our beautiful city.

10/10 Excellent

Claire

Traveled with partner
Liked: Amenities, property conditions & facilities
Great location and lovely views over the water.
Stayed 2 nights in Nov 2023
Response from Jules on Nov 15, 2023
Dear Claire, thank you for taking the time to review our hotel. We are pleased to see that you enjoyed your time and hope to see you again in the future!

6/10 Okay

Zhen Yang

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Room smelt stale, had to use spray provided. lacking carpark, service was great.
Stayed 2 nights in Nov 2023
Response from Jane-Victoria Guest Services Manager on Nov 9, 2023
Dear Danielle, Thank you for your feedback.We are delighted to see you have enjoyed your stay at Somerset on the Pier.Could you let us know which spray you are referring to? As we don't leave any spray for guests. Please also note that the reception team is available 24/7 if you needed any assistance during your stay.We hope to see you soon again.Kind regards,

8/10 Good

Amanda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great Location, short walk to restaurants, bars & shopping areas, very nice hotel
Stayed 1 night in Oct 2023
Response from Jane-Victoria Guest Services Manager on Oct 29, 2023
Dear Amanda,Thank you for your kind feedback! We are delighted to see you have fully enjoyed the waterfront view and our location.We hope to see you soon again! Kindest regards,Jane-VictoriaGuests Services Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness
Stayed 6 nights in Oct 2023
Response from Jane-Victoria Guest Services Manager on Oct 16, 2023
Thank you for staying at Somerset on the Pier. It was such a pleasure to have you here with us while visiting Hobart. We are delighted to see you have fully enjoyed the waterfront view from the apartment. We hope to see you soon again. Warm regards,

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great location. The staff were friendly and helpful.
Stayed 3 nights in Oct 2023
Response from Jane-Victoria Guest Services Manager on Oct 11, 2023
Dear Elizabeth,Thank you for your feedback.We are delighted to see you have fully enjoyed your stay with us. We are looking forward on welcoming you back in Hobart.Kind regrads,

10/10 Excellent

Jim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jane-Victoria Guest Services Manager on Oct 9, 2023
Dear Jim,Thank you for your feedback on your recent stay with us.We are looking forward on welcoming you back in Hobart soon.Kindest regards,

10/10 Excellent

Trudee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome views and comfy bed and pillows. Staff were lovely.
Stayed 2 nights in Sep 2023
Response from Jane-Victoria Guest Services Manager on Oct 2, 2023
Dear Trudee,Thank you for staying at Somerset on the Pier.It was a great pleasure to have you here with us while visiting Hobart.We hope to see you doon again!Kind regards,

10/10 Excellent

Sandra E

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The view of the water from the room was lovely and the little balcony perfect for a view of Hobart Harbour and beyond. It was very quiet below our rooms. The layout of the loft room and the second bedroom with the additional bathroom upstairs was fine with sufficient privacy for two adults wanting separate rooms. The staff were very accommodating with our requests. The location was perfect with tour meeting place, cafes and quality pubs a close walk. Would definitely stay again.
Stayed 3 nights in Sep 2023
Response from Jane-Victoria Guest Services Manager on Sep 19, 2023
Thank you for staying at Somerset on the Pier. It was such a pleasure to have you here with us while visiting Hobart. We are delighted to see you have fully enjoyed the waterfront view from the apartment. We hope to see you soon again. Warm regards,

10/10 Excellent

jeff

Liked: Cleanliness, property conditions & facilities
beautiful surrounds and convenience, highly recommended, parking can be a bit of an issue
Stayed 1 night in Sep 2023
Response from Jules on Sep 11, 2023
Dear Jeff, thank you for taking the time to review your stay. We're so glad that you enjoyed your time in our beautiful city! Kind regards, Jules Guest Services

10/10 Excellent

murray

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Sep 2023
Response from Jules on Sep 4, 2023
Dear Murray, thanks for taking the time to leave us a review. We are so glad that you enjoyed your stay in our beautiful city. Kind regards, Jules, Guest Services

10/10 Excellent

Ng Joyce Hoi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It locates at the waterfront. We got access to a very nice view within 1-2 minute(s) walk. The staff were helpful in offering us a pleasant stay (e.g. helping us to store the luggage for one night when we headed to Launceston; providing washing powder for laundry; offering us late check-out etc.)
Response from Jules on Aug 31, 2023
Thanks for choosing to stay with us at Somerset on the Pier and leaving an awesome review! We're so glad that you enjoyed your time in our beautiful city. Kind regards, Jules Guest Services

10/10 Excellent

allen

Stayed 5 nights in Aug 2023
Response from Jane-Victoria Guest Services Manager on Sep 19, 2023
Thank you for your great feedback. We are delighted to see you have fully enjoyed your stay here in Hobart.We hope to see you soon again.Warm regards

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great spot and good facilities.
Stayed 3 nights in Aug 2023
Response from Elijah Assistant Guest Services Manager on Aug 28, 2023
Dear Jason, Thank you for staying at Somerset on the Pier and for your feedback. I am delighted that you have enjoyed your stay with us! We hope to see you next time you are in Hobart. All the best, Elijah

8/10 Good

Sheue Ching

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Jane-Victoria Guest Services Manager on Aug 21, 2023
Dear Sheue, Thank you for your recent review. We are delighted to see you have had a pleasant time here with us while visiting Hobart. We are looking forward on welcoming you back.Warm regards,Jane-Victoria Guest Services Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Jane-Victoria Guest Services Manager on Aug 9, 2023
Dear Anonymous, Thank you for your recent review of your stay at Somerset on the Pier.We hope to see you soon again in Hobart.Warm regards,Jane-VictoriaGuest Services Manager

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Whilst the view is amazing and the foyer lovely the rooms why list large and roomy were quaint the bathroom was old fashioned and we could hear every single word of the rooms next door and every movement. It also doesn’t have any streaming devices on the non smart tvs and needs a serious upgrade. The heater is so loud it drowned out some of the other rooms. I wouldn’t stay here again and would pay extra and stay at Maq1 or the Art Hotel across the pier. Lesson. learned.
Stayed 3 nights in Jul 2023
Response from Jane-Victoria - Guest Services Manager on Jul 31, 2023
Dear Susan, Thank you for your review. As mentioned in our last email exchange, we are following up on the websites that mention an incorrect information. Thank you once again for bringing this to our attention. Kind regards Jane-VictoriaGuest Services Manager

8/10 Good

DARREN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, staff were very friendly & helpful. Great view of the harbour from our room. Very pleasant stay.
Stayed 2 nights in Jul 2023
Response from Jules on Jul 22, 2023
Dear Darren, we are so glad to see that you enjoyed your stay at Somerset on the Pier. We hope to see you again in the future. Kind regards, Guest Services

10/10 Excellent

Murray

Liked: Cleanliness, amenities, property conditions & facilities
Parking a bit of a pain, and air con a bit loud but Id go back in a flash! great location
Stayed 8 nights in Jul 2023
Response from Jane-Victoria Guest Services Manager on Jul 17, 2023
Dear Murray,Thank you for staying at Somerset on the Pier. We do value your feedback! We are happy to see you have fully enjoyed the waterfront view! We hope to see you soon again! Warm regards,Jane-VictoriaGuest Services Manager

10/10 Excellent

Graeme

Liked: Cleanliness, amenities, property conditions & facilities
Second time there - great value for money, close to everything, warm and comfortable- loft the loft bedroom!
Stayed 2 nights in Jun 2023
Response from Elijah Assistant Guest Service Manager on Jun 25, 2023
Thank you for your feedback, Graeme! I will pass your kind words to our team. I am so pleased that you enjoyed your stay with us, it was our pleasure. We look forward to welcoming you next time! Kind regards,

10/10 Excellent

Neil

Be in the centre of Hobart's action
Great location for a fair price. Absolutely worth considering
Stayed 5 nights in Jun 2023
Response from Elijah Guest Service Assistant Manager on Jun 20, 2023
Dear Neil, Thank you for your kind feedback. It was lovely meeting you both and a pleasure to have you stay with us. We look forward to welcoming you back to Hobart one day soon!Kind regards, Elijah

8/10 Good

Lyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was in a great location, very central and easy walking to many things to do. The room was a little cold to begin with but the staff were very helpful in supplying an extra heater. The light in the room and the view were lovely. Would definitely stay there again.
Stayed 3 nights in Jun 2023
Response from Julia on Jun 18, 2023
Dear Lyn, thank you for taking the time to review our waterside property. We enjoyed hosting you and hope to see you again in the near-future. Kind regards, Jules Guest Service Supervisor

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, awesome location, comfy bed
Stayed 3 nights in Jun 2023
Response from Elijah Guest Service Assistant Manager on Jun 15, 2023
Thank you for your kind review, Carolyn! We are glad that you enjoyed your stay with us. We look forward to welcoming you back the next time you are in Hobart. Kind regards,

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place & lovely helpful staff
Stayed 3 nights in Jun 2023
Response from Elijah Assistant Guest Service Manager on Jun 13, 2023
Dear Christopher, Thank you for your feedback. We are delighted that you enjoyed your stay with us! I will pass on your kind feedback to our team. We hope you enjoyed your time in Hobart. Kind regards,

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location close to all facilities.
Stayed 3 nights in Jun 2023
Response from Elijah Assistant Guest Service Manager on Jun 13, 2023
Dear William, Thank you for your kind review. We are delighted that you enjoyed your stay with us! We hope you enjoyed your time in Hobart and look forward to seeing you again. Kind regards,

8/10 Good

Ken

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
good people great location - wahser and dryer in room
Stayed 3 nights in May 2023
Response from Jane-Victoria Guest Services Manager on Jun 5, 2023
Dear Ken,Thank you for this kind feedback. We are delighted to see you have fully enjoyed your stay with us. We hope to see you soon again in Hobart.Warm regards,

8/10 Good

Joanna

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location.
Stayed 2 nights in May 2023
Response from Jane-Victoria Guest Services Manager on May 29, 2023
Dear Joanna,Thank you for your feedback.We were delighted to have you with us while visiting Hobart.We hope to see you soon again.

10/10 Excellent

Jenny

Stayed 2 nights in May 2023
Response from Jane-Victoria Guest Services Manager on May 29, 2023
Dear Jenny,Thank you for your feedback.We were delighted to have you with us while visiting Hobart.We hope to see you soon again.

10/10 Excellent

Yvonne

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location was magnificent. Friendly staff.
Stayed 3 nights in May 2023
Response from Guest Services Supervisor on May 15, 2023
Dear Yvonne,Thank you so much for taking the time to write such a positive review of your stay with us, it was a pleasure having you! We hope to get the pleasure of welcoming you to Somerset on the Pier and Hobart again! With kind regards, Bec

6/10 Okay

Lauren

Traveled with family
Liked: Amenities, property conditions & facilities
Great location and views. However the room was not as per the photos or as premium as stated on the listing. Very basic and did not receive any gold vip benefits. Eg Early or late checkin/out.
Stayed 2 nights in May 2023
Response from Guest Services Supervisor on May 15, 2023
Dear Lauren, Thank you so much for taking the time to write such a positive review of your stay with us, it was a pleasure having you! I want to personally apologise for any shortcomings you received during your time here, and we hope to get the pleasure of welcoming you back to Somerset on the Pier and providing you with a even better experience next time! With kind regards, Bec

10/10 Excellent

Gregory

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023
Response from Guest Services Supervisor on May 15, 2023
Dear Gregory, Thank you so much for taking the time to write a positive review of your stay with us, it was a pleasure having you! We hope to get the pleasure of welcoming you to Somerset on the Pier and Hobart again! With kind regards, Bec

10/10 Excellent

John Robert

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and clean. Great location.
Stayed 4 nights in May 2023
Response from Guest Services Supervisor on May 15, 2023
Dear John, Thank you so much for taking the time to write such a positive review of your stay with us, it was a pleasure having you! We hope to get the pleasure of welcoming you to Somerset on the Pier and Hobart again! With kind regards, Bec

10/10 Excellent

Elaine

Liked: Cleanliness, property conditions & facilities
We loved our stay here. Didn’t hire a car for our visit and didn’t miss it at all. Everything we wanted to do was in close walking distance. The view from our balcony was wonderful, always something different to look at. Reception staff as well as cleaning staff very helpful and friendly
Stayed 9 nights in Apr 2023
Response from Jane-Victoria Guest Services Manager on May 10, 2023
Dear Elaine, Thank you for staying at Somerset on the Pier.It was our pleasure to have you here with us while visiting Hobart.We are looking forward on your next visit.Warm regards,Jane-VictoriaGuest Services Manager