Superior Studio | Private kitchenette | Mini-fridge, microwave, coffee/tea maker, electric kettle

Reviews of Bella Vista Motel Hokitika

4 out of 5
Bella Vista Motel Hokitika
52 Fitzherbert Street, Hokitika

Reviews

8.6

Excellent

Rating 10 - Excellent. 175 out of 400 reviews" "
Rating 8 - Good. 175 out of 400 reviews" "
Rating 6 - Okay. 35 out of 400 reviews" "
Rating 4 - Poor. 12 out of 400 reviews" "
Rating 2 - Terrible. 3 out of 400 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bbb
Stayed 1 night in Mar 2024

10/10 Excellent

Clive

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that we didn't like, was the shower over the bath. Being in our 70"s it's hard stepping up over the bath.
Stayed 1 night in Mar 2024
Response from Bella Vista Hokitika on Mar 6, 2024
Thanks for your review.

10/10 Excellent

Laura

Stayed 1 night in Feb 2024

10/10 Excellent

Chee Peng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spaceous rooms
Stayed 1 night in Jan 2024
Response from Bella Vista Hokitika on Feb 23, 2024
Thanks for your review, hope you enjoyed your stay with us.

10/10 Excellent

neil

Traveled with group
Liked: Cleanliness, staff & service, amenities
Nice comfy room
Stayed 1 night in Jan 2024
Response from Bella Vista Hokitika on Feb 23, 2024
Thanks Neil, nice to hear you had a comfortable stay with us.

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyable stay, friendly staff and helpful. Would absolutely not hesitate to come again :)
Stayed 1 night in Dec 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Bella Vista Hokitika on Nov 22, 2023
Thanks so much for your review. Hope you enjoyed your time in Hokitika.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Bella Vista Hokitika on Nov 22, 2023
Thanks for taking the time to leave a review.Pleased you had a enjoyable stay with us.

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Friendly staff. Easy to find close to town.
Stayed 1 night in Sep 2023
Response from Bella Vista Hokitika on Oct 8, 2023
Thanks so much for your review. PLease you enjoyed your stay with us.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay at the Bella Vista Hokitika. Staff were friendly and the rooms were comfortable, clean and quiet. Really enjoyed our stay. Would thoroughly recommend this hotel.
Stayed 1 night in Sep 2023
Response from Bella Vista Hokitika on Oct 8, 2023
Thanks for taking the time to leave a review on your stay. So pleased you had a comfortable stay in our One bedroom unit's. Hope you enjoyed the rest of your travels.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. Friendly helpful staff.
Stayed 3 nights in Jul 2023
Response from Bella Vista Hokitika on Jul 26, 2023
Hi Joy, nice to see you again, pleased you enjoyed your stay with us.RegardsAnge

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we had arrived we had been upgraded to a bigger room this was much appriciated
Stayed 3 nights in May 2023

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful stay in a very good motel very good value for money
Stayed 2 nights in Apr 2023

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Won’t go Back
Unenthusiastic service and I was put in a disabled room which I wasn’t happy about.
Stayed 1 night in Mar 2023
Response from Bella Vista Hokitika on Mar 20, 2023
Hi there,If you were unhappy with your room then you could have came and discussed this with me at the time, and we could have shifted you if this were an option. But seeing as you never bothered then I presumed you were okay with this.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Welcomed and felt at home.
Stayed 1 night in Mar 2023
Response from Bella Vista Hokitika on Mar 20, 2023
Thanks Michael, pleased you enjoyed your stay with us.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Bella Vista Hokitika on Apr 27, 2023
Thanks Alan

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great room. No problems.
Stayed 3 nights in Feb 2023
Response from Bella Vista Hokitika on Mar 20, 2023
Thanks for your feedback, so nice to hear you had a enjoyable stay with us.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
Buyer Beware! DON'T!
Our flight to the South Island of NZ was cancelled due to Cyclone Gabrielle. Flights and ferries from the North Island where we live were all cancelled due to this catastrophic weather event. There was no way for us to get there. It was unclear when service would resume. We attempted to cancel 2 days prior to our reservation though hotels.com and were refused any refund and we ended up paying the entire amount. When we called to speak to them personally, we were rudely told it was our own fault for using hotels.com. We were able to reschedule our trip one week later when the weather cleared and flights reopened, but obviously did not stay at the Bella Vista Motel.
Stayed 2 nights in Feb 2023
Response from Bella Vista Hokitika on Feb 28, 2023
Hi Alan, We appreciate you were unable to travel to Hokitika and we're disappointed we weren't able to host you.It's important for future guests that we respond as we recollect how the issue unfolded:Firstly, you booked through an agent. This always limits the amount of flexibility we have to satisfy our customers requests. We always recommend you book direct with accommodation operators.Secondly, we only had notice from Hotels.com on the day you wanted to cancel. This was inside our cancellation penalty period and we had absolutely no knowledge as to why you could not travel at that time, where you were travelling from, nor the reason for your cancellation. This information was not provided by your chosen booking agent.During the afternoon on your day of arrival when I had not heard anything further from you, I decided to contact you to establish if you were arriving. When I discussed the situation with you, I explained that you would be liable for penalty charge for one night for each room booked not two as I strictly could have on the basis that I would try and resell the rooms for the remaining night. You seemed happy with that resolution and did not challenge it. Importantly, at no time did you state to me why you couldn't travel or where you were travelling from. Please be aware that no cancellation of your booking ever eventuated. As per our conversation with you we waived any penalties for the second night and so we have only charged for the first night. If you have not received this refund, you should rightly take this up with Hotels.com as your agent.Kind regards,Bella Vista Hokitika

8/10 Good

Graham

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good parking Well designed units
Stayed 5 nights in Feb 2023

10/10 Excellent

Patti Jeannine

Stayed 1 night in Feb 2023
Response from Bella Vista Hokitika on Mar 20, 2023
Thanks Jeannine, pleasing to see you had an enjoyable stay with us. Thanks for taking the time to review.

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good

10/10 Excellent

VLADIMIR

Stayed 1 night in Dec 2022

8/10 Good

ZHENHAI

Stayed 1 night in Dec 2022

8/10 Good

Ralph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Dec 2022

10/10 Excellent

Terry, Garden City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean motel in a semi urban location. Saturday evening we noticed a fair amount of traffic noise until about 11:30,.
Stayed 1 night in Nov 2022

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and owner were friendly, efficient, helpful and welcoming. Cleanliness was above and beyond excellent. Facilities were everything we could have hoped for. Well definitely be useing this motel again
Stayed 4 nights in Nov 2022

6/10 Okay

Roger

Stayed 1 night in Sep 2022

8/10 Good

ALANA

Stayed 1 night in Aug 2022

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2022

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to town. Friendly and helpful staff. We would recommend this motel.
Stayed 1 night in Feb 2022

10/10 Excellent

David Niel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, excellent service.
Stayed 7 nights in Dec 2021

8/10 Good

kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

C L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location. Clean, with comfortable bedding.
Stayed 2 nights in Dec 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in Hokitika as always. Staff very helpful and friendly.
Stayed 3 nights in Nov 2021

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Bas

Business traveler
Liked: Staff & service
Stayed 1 night in Oct 2021

8/10 Good

andrew john

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
close to the beach and town centre friendly staff
Stayed 2 nights in Oct 2021

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we needed for a family and was very clean. Struggled with the noise from the traffic as we were in the room that was closest to the road but was still a great place to stay.
Stayed 2 nights in Oct 2021

8/10 Good

John, Taupo

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Conveniently located on the main road, good for a stopover.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
West coast
Perfect weather made for an enjoyable stay
Stayed 2 nights in Sep 2020

8/10 Good

Alexander

Stayed 1 night in Mar 2020

6/10 Okay

Igor

Disliked: Room comfort
Nice for one night stay
Location is good and staff is nice. The isolation in really bad, we heard our neighbors talking and packing. They woke us up. not bad for a one night stay
Stayed 1 night in Feb 2020

10/10 Excellent

Tracey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Sue

Traveled with partner
Liked: Cleanliness, staff & service
Basic; clean, tidy and poky. Ok at a pinch. Would visit this chain of motels again only if better motels were unavailable.
Stayed 1 night in Feb 2020

10/10 Excellent

Danielle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good one!
Hotel very well located!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was fine just a little dated but clean & what I expected
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, good kitchen, easy parking.
We had two bed rooms in the unit so it was very comfortable for three of us.
Stayed 1 night in Dec 2019