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Reviews of White Pines Inn & Suites

2.5 out of 5
White Pines Inn & Suites
2888 W Shore Drive, Holland, MI

Reviews

8.2

Very Good

Rating 10 - Excellent. 480 out of 1007 reviews" "
Rating 8 - Good. 289 out of 1007 reviews" "
Rating 6 - Okay. 119 out of 1007 reviews" "
Rating 4 - Poor. 74 out of 1007 reviews" "
Rating 2 - Terrible. 45 out of 1007 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Rick

Liked: Staff & service
Very average accommodations. Location was good. Good value. Service from staff was outstanding.
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Traveled with group
Liked: Amenities
Hotel was very clean. Nice refreshments available and good breakfast bar. Nickolas was a wonderful front desk host and helped guide us with suggestions around town.
Stayed 1 night in Apr 2024

8/10 Good

Tiffanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, the only thing I didn’t like was the bathroom sink was in the room and not in the bathroom
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property and where I stay when I'm in Holland
Stayed 1 night in Apr 2024

10/10 Excellent

Adam

Stayed 2 nights in Feb 2024

8/10 Good

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffand hod popcorn. Breakfast was minimal on some items.
Stayed 1 night in Mar 2024
Response from Doug Pollock General Manager on Mar 31, 2024
Thank you for taking the time to write a review, we appreciate the feedback.

6/10 Okay

Erin, Terre Haute

Traveled with family
Liked: Cleanliness, staff & service
The hotel was very affordable. The room was clean and had plenty of space for my family. The employees were extremely friendly! The downsides were that the pool was out of order and breakfast wasn’t great. The hotel was generally clean, but not modern.
Stayed 1 night in Mar 2024
Response from Doug Pollock General Manager on Mar 31, 2024
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize that during your stay with us our pool was out of order for maintenance. It has since been repaired and is open once again.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashleh Sosa General Manager on Mar 27, 2024
Thank you for the review. We appreciate the feedback.

4/10 Poor

Rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashleh Sosa General Manager on Mar 27, 2024
Thank you for the review, we appreciate the feedback. We apologize that your stay was not up to your expectations.

10/10 Excellent

Baltazar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms where really clean and the hot tub was nice.
Stayed 2 nights in Mar 2024
Response from Ashleh Sosa General Manager on Mar 25, 2024
Thank you for taking the time to write a review, we greatly appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future visits to the Holland area.

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little older property but pretty clean. Good value!
Stayed 2 nights in Mar 2024
Response from Ashleh Sosa General Manager on Mar 25, 2024
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future visits to the Holland area.

10/10 Excellent

Steven

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The price was good - but the room was over deodorized I am a migraine sufferer and it was very hard for me to be in the room the smell was SO STRONG! there was a little bit of mold around the soap dish in the shower and it was hard for me to get in and out of the tub for a shower as the bottom was super slippery and sloped in the middle. I overcame all that but when I used the ice machine on the first floor that is where I lost it. The amount of MOLD on that machine was overwhelmingly gross. I clean homes for a living and that is just not acceptable at all because there is NO way that could be overlooked if it was being checked. The pool was not heated either - we were looking forward to swimming - this was a night away from our home and kids and animals and we got to use the hot tub but not the pool. Also as we got out of the hottub some people came in with babies and put them in the hot tub with NO DIAPERS needless to say we didn't get back in after using it once. So sad
Stayed 1 night in Mar 2024
Response from Ashleh Sosa General Manager on Mar 24, 2024
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize that there were so many issues during your stay. We will use your review to ensure that no other guests have a similar experience.

6/10 Okay

Marissa

Traveled with family and small children
.
Stayed 3 nights in Mar 2024
Response from Ashleh Sosa General Manager on Mar 21, 2024
Thank you for the review, we appreciate the feedback.

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities
Property appears to be former Best Western Hotel. Staff were friendly, I liked the 24-coffee, hot chocolate, filtered water. I did not like that breakfast only went until 9:00 am. So keep that in mind. But met our needs and we would stay again.
Stayed 1 night in Mar 2024
Response from Ashleh Sosa General Manager on Mar 21, 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and that you would stay with us again for your future trips to the Holland area.

8/10 Good

Deb

Traveled with family
Liked: Amenities
While the location was great and close to shops and restaurants, there were a few unusual details in our room. We had the large room with the fireplace and whirlpool. It was odd to have the jacuzzi in an open space, a tiny bathroom and shower/tub and we could feel vibrations from the laundry below that made the floor shake. Our room key never worked (even after we had the front desk check it multiple times) and they had run out of sausage and hash downs by 8:15 am. When asked, we were told "a group of college boys" has cleaned them out by 7:30. If they were aware of having full capacity they also should have adjusted the breakfast amounts!
Stayed 2 nights in Mar 2024
Response from Ashleh Sosa General Manager on Mar 21, 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are sorry to heat that your stay was less than expected, and will se your review to ensure that no future guests have a similar experience.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for service
Stayed 1 night in Mar 2024
Response from Ashleh Sosa General Manager on Mar 16, 2024
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again on your future trips to the Holland area.

2/10 Terrible

Kayla

Stayed 1 night in Mar 2024
Response from Ashleh Sosa General Manager on Mar 12, 2024
Thank you for the review, we appreciate the feedback. We apologize that it seems you did not have an enjoyable stay with us.

10/10 Excellent

Joshua

Stayed 2 nights in Mar 2024

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a little older but still nice. And very affordable. Got the room with the fireplace. It had a lot of extra space.
Stayed 2 nights in Mar 2024
Response from Ashleh Sosa General Manager on Mar 12, 2024
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future trips to the Holland area.

10/10 Excellent

Renee

Stayed 1 night in Mar 2024
Response from Doug Pollock General Manager on Mar 31, 2024
Thank you for the review, we appreciate the feedback.

4/10 Poor

Ivan, Holland

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
I stay at this property often, me and my partner love the how friendly the staff is and how clean the rooms are but this stay was the worst ever! Shortly after getting checked in the the room while me and my partner were both changing someone entered our room, apparently the front desk assigned our room to someone else just after 30 minutes of us being there. After that we left out for the day and came back to the room and our room keys didn't work so we had to go all the way down to the front desk and get new keys. When we laid down for bed we noticed that a couple of the pillows had brown stains.
Stayed 2 nights in Feb 2024
Response from Ashleh Sosa General Manager on Mar 9, 2024
Thank you for taking the time to write a review, we appreciate the feedback. On behalf of the entire staff we would like to apologize for the poor experience you had this time at our facilities. We will use your review as a training tool to ensure that this does not happen to any other guests in the future.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Great room for the price. Will stay here again.
Stayed 3 nights in Feb 2024
Response from Ashleh Sosa General Manager on Mar 9, 2024
Thank you for the review, we appreciate the feedback.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashleh Sosa General Manager on Mar 9, 2024
Thank you for the review.

10/10 Excellent

Madison

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lovely people with great attitudes. The room was nice and smelled really good! 10/10
Stayed 1 night in Feb 2024
Response from Ashleh Sosa General Manager on Mar 9, 2024
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us on your future visits to the Holland area.

4/10 Poor

donald e

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to wait in the lobby for over 30 minutes before anyone showed up to the front counter. Even after calling several times, there was no one around.
Stayed 2 nights in Feb 2024
Response from Ashleh Sosa General Manager on Mar 9, 2024
Thank you for the review, we appreciate the feedback. We do apologize that you had a negative experience, and will use this review as a training tool to ensure that no future guests have a similar experience.

10/10 Excellent

Billy, spring lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be coming back to this place
Stayed 2 nights in Jan 2024
Response from Ashleh Sosa General Manager on Mar 9, 2024
Thank you for the review, we appreciate the feedback. We are happy tov hear that you enjoyed your stay with us.

10/10 Excellent

Christina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk was fantastic, the hotel is very clean and well maintained. We’re just staying for one night but for the price I paid I’m very impressed.
Stayed 1 night in Jan 2024
Response from Ashleh Sosa General Manager on Mar 9, 2024
Thank you for the review, we appreciate the feedback. We are happy tov hear that you enjoyed your stay with us. We hope that you choose to stay with us again for your future visits to the Holland area.

8/10 Good

Ronda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff super friendly. Great customer service. And nice place expect breakfast wasn’t that great. Used tarot tots for hash brown and didn’t even serve most of breakfast all the days. Or it was out of service. And entrance was plowed in the 3 days I was there and almost got stuck every time I left or came back
Stayed 4 nights in Jan 2024
Response from Ashleh Sosa General Manager on Mar 9, 2024
Thank you for writing a review, we appreciate the feedback. We are sorry to hear that you did not enjoy your stay with us, and will use this review as a training tool to ensure that no other guests have a similar experience.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed here only one night. Hotel recently opened under new name. Much of hotel seemed updated and smelled fresh. Room was clean and comfortable. Front desk staff was very friendly. Very nice, warm pool and hot tub. Breakfast had waffles and eggs, but not much else. Would compare this to a higher-tier hotel chain and would definitely stay again and for a longer period of time.
Stayed 1 night in Jan 2024
Response from Ashleh Sosa General Manager on Mar 9, 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us and we hope that you choose to stay with us again for your future visits to the Holland area.

8/10 Good

D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Pool and hot tub were awesome. I would suggest to go real early for breakfast. We arrived 1 hour before it was to end and they had almost nothing worth while.
Stayed 1 night in Jan 2024
Response from Ashleh Sosa General Manager on Mar 9, 2024
Thank you for taking the time to write a review, we appreciate the feedback.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
New ownership of an older hotel. In time I think they will make it much nicer as I doubt Ramada put much money into it over the years. Very nice staff and very nice pool area.
Stayed 1 night in Dec 2023
Response from Ashleh Sosa General Manager on Jan 13, 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are indeed working to improve our facilities, and we hope that you choose to return to our location on your future visits to the Holland area.

10/10 Excellent

Nichole

Stayed 1 night in Dec 2023
Response from Ashleh Sosa General Manager on Dec 30, 2023
Thank you for the review, we appreciate the feedback.

10/10 Excellent

Carol

Liked: Staff & service, amenities
The breakfast was great, pool looked inviting, room was ok but smelled like smoke, cigarettes, tub was dirty but cleaned it myself and it was so relaxing
Stayed 1 night in Dec 2023
Response from Ashleh Sosa General Manager on Dec 30, 2023
Thank you for taking the time to write a review, we appreciate the feedback. We are sorry to hear that your room was not up to our cleanliness standards. We will be using this review as a training tool to ensure that no future guests have a similar experience.

10/10 Excellent

marvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashleh Sosa General Manager on Dec 28, 2023
Thank you for the review, we greatly appreciate the feedback.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem is the tradesmen staying there feel they need to warm up their trucks at 5:30am in the morning. The temperature was never below freezing the three nights we stayed. Nov 13-14 2023.
Stayed 3 nights in Nov 2023
Response from Ashleh Sosa General Manager on Nov 18, 2023
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize that we were unable to meet and exceed your expectations.

6/10 Okay

John

Business traveler
Liked: Amenities
Bathrooms need work, strong smell of mildew. Bathroom had old soap and shampoo in bathtub.
Stayed 1 night in Nov 2023
Response from Ashleh Sosa General Manager on Nov 18, 2023
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize for not meeting and exceeding your expectations, and will be using this review as a training tool to ensure that no other guests have a similar experience.

8/10 Good

Diana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a little pricey for what you get, but overall stay was decent. The pool was warm, hot tub was nice. Friendly staff very helpful. Breakfast was good. Stayed two nights with my family of four. Beds are more of a Full instead of Queen size - but comfy.
Stayed 2 nights in Nov 2023
Response from Ashleh Sosa General Manager on Nov 15, 2023
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future visits to the Holland area.

6/10 Okay

Tracy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Fair
The folks that run this hotel are very nice. Room was clean. The front entry needs a scrub down (outside) There should be no smoking at the front door. Coffee needs better beans! Tasted old and bitter. Hotel is functional, carpet needs an upgrade. Overall it was ok.
Stayed 3 nights in Nov 2023
Response from Ashleh Sosa General Manager on Nov 15, 2023
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future visits to the Holland area.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have been busy renovating. Seems to be done and everything looks great.
Stayed 3 nights in Nov 2023
Response from Ashleh Sosa General Manager on Nov 15, 2023
Thank you for the review, we appreciate the feedback. We are happy that you enjoy the look of our newly completed renovations.

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ashleh Sosa General Manager on Nov 12, 2023
Thank you for the review, we appreciate the feedback.

8/10 Good

Antonio

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Ashleh Sosa General Manager on Nov 8, 2023
Thank you for the review, we appreciate the feedback.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Ashleh Sosa General Manager on Oct 31, 2023
Thank you for the review, we appreciate the feedback.

8/10 Good

Wonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers at the front desk were wonderful. And very nice and helpful
Stayed 1 night in Oct 2023
Response from Ashleh Sosa General Manager on Oct 31, 2023
Thank you for taking the time to write a review, we greatly appreciate the feedback. We are happy to hear that our staff went above and beyond for you during your stay with us.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023
Response from Ashleh Sosa General Manager on Oct 31, 2023
Thank you for the review, we appreciate the feedback.

10/10 Excellent

TRENT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!
Stayed 3 nights in Oct 2023
Response from Ashleh Sosa General Manager on Oct 26, 2023
Thank you for the review, we appreciate the feedback. We are happy to hear that our staff went above and beyond for you during your stay with us. We hope that you choose to stay with us again for your future visits to the Holland area.

6/10 Okay

Kim

Liked: Staff & service
My room needed a new bathroom update yesterday. There was visible mold in the shower area. The bathroom was set up for wheelchair access. There were no safety strips on the bottom of the shower floor. Showering became a safety issue as water sprayed outside the shower area and into the bathroom floor. While there was a drain in the floor, water did not flow towards the drain creating a potential hazard for anyone getting out of the shower. Corporate office needs to address ASAP. The staff was wonderful , friendly and available 24/7. I appreciated this.
Stayed 4 nights in Oct 2023
Response from Ashleh Sosa General Manager on Oct 26, 2023
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize for the issues you found in your room, and we are working diligently to update and upgrade our property, so no other guests have an experience like this. We do hope that you choose to stay with us again for your future visits to the Holland area.

8/10 Good

MARK A

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice.
Stayed 2 nights in Oct 2023
Response from Ashleh Sosa General Manager on Oct 26, 2023
Thank you for the review, we appreciate the feedback.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice staff, shame about the rest
Room smelt of old smoke, wasn’t cleaned for our entire stay and had to request for trash to be removed and for fresh towels and toilet paper. Swimming pool was lukewarm and not very clean.
Stayed 3 nights in Oct 2023
Response from Ashleh Sosa General Manager on Oct 26, 2023
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize that we failed to meet and exceed your expectations, and we will be using this review as a training tool to ensure that no future guests have a similar experience.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
90 % satisfaction
They had been doing some repairs. We had sloppy paint work , paint on the sinks and water faucets. Dirt on the toilet tank and bits of dried plaster or caulking on the floor in the bathroom and on the sink and counter near the vanity area. Looked like they did a grab bar repair on the wall by the tub. Not as good as all the Best Westerns I’ve stayed. However the staff were amazingly accommodating, polite, helpful, friendly. Made you feel as though we had known them for years. There was a sign that said pardon our mess as we upgrade. But there should be a discount if the rooms are not finished with repairs. Odor from the heating and cooling wall unit. They are older , and they usually don’t smell good in any hotel.
Stayed 2 nights in Oct 2023
Response from Ashleh Sosa General Manager on Oct 17, 2023
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize that the room was not up to the standards that we try to hold ourselves to, and we will be using your review as a training tool to ensure that no other guests have a similar experience.

8/10 Good

Keenan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that our room opened directly to the parking (easy unloading and loading). Jordan (front desk) was very helpful!
Stayed 2 nights in Oct 2023
Response from Ashleh Sosa General Manager on Oct 17, 2023
Thank you for the review, we appreciate the feedback.