Ratings based on 338 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Paper Thin Walls

Posted Sep 2, 2014
We weren't able to sleep due to the sounds coming from other rooms. We could hear the stomping of others above us, people talking (at a normal level) in the room next to us, closing doors, clinking sounds coming from the vents, etc. In addition, the bathroom and bedroom were very small. The online pictures and description of the hotel are very misleading.
2 out of 5
by A verified traveler from Springfield, MO

Time share - not a resort hotel

Posted Aug 27, 2014
Pros: nice sized room
Cons: sound proofing. don't ask people multiple times if they want to listen to your time share promotion.
Location: There is nothing to do near by. You are several miles from restaurants, stores or activities. They do have a pool.
This is a Time Share, not a resort hotel. Very disappointed, we could hear every step and much of the conversation of the people in the unit over ours. Internet said there was fishing access --it's very limited, obscure, and hard to reach. Check in is at 4 pm and check out at 10 a.m. rather unreasonable for an area that is very remote. Take your own breakfast, snacks, etc. unless you want to spend all your time in town. There are several pools and the rooms are more spacious than a hotel but we were approached by sales people at least 3 times in the first few hours. Not my idea of a relaxing getaway.
Comment from Hotel Management
Aug 29, 2014 by WestgateGuestRelations, Hotel Management
Thank you so much for your feedback. We’re sorry to hear you had issues with the internet as well as experiencing noise from the neighbors. Our resort appreciates your feedback, as we are always looking for opportunities to address any areas of improvement and growth opportunities. Our staff certainly works hard to assure our guests are having a relaxing stay. We sincerely hope to have the chance to welcome you back, and we wish you all the best on your future travels. Sincerely, Idalise
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Table Rock Lake

Posted Aug 2, 2014
Condo was very nice - screened in porch was nice addition. Loved the view of the lake. Just wished that we could have boat right on the water next to room.
Comment from Hotel Management
Aug 3, 2014 by WestgateGuestRelations, Hotel Management
Thank you for sharing your vacation experience with us. We are delighted to hear that everything from our beautifully appointed rooms to our beautiful views. We hope to surpass your expectations again during your next visit! Ray
3 out of 5
by A verified traveler from St. Louis

Great View but .........

Posted Jul 14, 2014
Pros: The views
Cons: updating the units and adding isulation/sound proofing to the walls.
We were so excited pulling into the community, the views were unbelievable. The staff was very pleasant but when we made it to the room it was in need of updating. It was clean but has not been updated at all. tape was holding up some of the wallpaper in the bathroom and another area was peeling. Even though it needed updating we were still excited about staying there until the neighbors in back of us seemed like they were staying in our unit with us. The walls have no insulation at all and must be paper thin. I mean I could hear there conversations they were having and they were not yelling except for the screaming child that woke us up every morning. I actually thought I had another child and had forgetten !!!! This was very disappointing. I read previous reviews but thought surely it couldn't be that bad since I stayed at another resort by Westgate in Orlando and was very happy. Unfortunately because of this we would not stay there again.
Comment from Hotel Management
Aug 3, 2014 by WestgateGuestRelations, Hotel Management
Thank you for your review! We couldn't be happier to hear about how much you loved your view from the property. We truly appreciate you taking the time to describe your full experience on our property. We take your feedback very seriously and will be using your comments to improve our service in all areas. We hope to welcome you back on your next vacation in Branson. Ray
3 out of 5
by A verified traveler

Just ok

Posted Jul 4, 2014
Let's start by saying nice hotel. We liked all that the room had to offer but we payed extra money for a lake view room and we feel as if we did not get that. There were to many trees in the way of that. If you looked to the side of the trees it was great though. Great for family's not honeymoons
Comment from Hotel Management
Jul 16, 2014 by WestgateGuestRelations, Hotel Management
Thank you for your feedback on the Westgate Branson Lakes Resort at Emerald Pointe. We appreciate your comments as we are always looking for areas to progress. Guest satisfaction is our top priority. We hope that you will give us the opportunity to go beyond your anticipations in the future. Sincerely, Anja
3 out of 5
Recommended
for Everyone
by mike from alabama

Hot in June

Posted Jun 16, 2014
Pros: Location
Cons: Should have been moved to another unit when we first start to have problem with A/C .
Location: Great location near lake
A/C unit stop working was given box fans in the month of June.
Comment from Hotel Management
Jun 24, 2014 by WestgateGuestRelations, Hotel Management
Thank you for your review. We apologize for the issues you experienced during your stay and for any inconveniences they may have caused. We have taken note of each matter you have had and will pass them on to the appropriate members of our staff. Thank you for bringing these issues to our attention. Guest satisfaction is out top priority and we regret that we fell short during your stay. The issues you experienced are very rare and we do hope that you will allow us another opportunity to exceed your expectations. Vic
3 out of 5
by Family of 5

Quick trip to SDC

Posted Jun 14, 2014
Wood floors, leather couches and interesting decor. Unusual activity setup....nothing much within close proximity to the rooms.
Comment from Hotel Management
Jun 24, 2014 by WestgateGuestRelations, Hotel Management
Thank you so much for your feedback! We are pleased you enjoyed your stay with us. Please come back to stay with us again! Ray
5 out of 5
Recommended
for Getaway With Friends
by Sarah Edgar from Arkansas

Beautiful location

Posted Jun 10, 2014 on Hotels.com
Had a wonderful time at a fantastic condo!
Comment from Hotel Management
Jul 24, 2014 by GuestRelations, Hotel Management
Thank you for your review and calling your unit “fantastic”. We are happy to know that you were able to enjoy our facilities. We hope that you will visit us again soon. Sincerely, Katrina
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted May 20, 2014 on Hotels.com
The suite was very clean. The resort staff was very nice and helpful. The area of the resort was beautiful.
Comment from Hotel Management
Jul 24, 2014 by GuestRelations, Hotel Management
Thank you for your kind words! We’re pleased to know you found our resort beautiful and clean, and our staff was exceptional. We look forward to welcoming you back on your next visit to our area. Sincerely, Katrina
5 out of 5
Recommended
for Families
by Roxie from Dennis, Kansas

Quiet but not very convenient.

Posted May 20, 2014 on Hotels.com
Away from the hustle and bustle of Branson, but not very convenient (we were aware of this when booking). We were only at the room to sleep because we were so busy with activities but it was very clean and comfortable and worth the stay for the price (although it was a bit outdated). The staff was very friendly but they talked us into a timeshare presentation that lasted an hour longer than they promised. We would likely stay there again, maybe at the Woods Resort instead of Emerald Pointe, just to be a little closer to everything. Overall, we really enjoyed the stay. The view of Table Rock Lake was awesome and quiet!
Comment from Hotel Management
Jul 24, 2014 by GuestRelations, Hotel Management
Thank you so much for letting us know about your experience. It goes without saying the amount of gratitude we feel when reading that you plan to return to one of our resorts as the result of a great stay. Our goal is to provide a vacation that is both relaxing and enjoyable. Thank you again for choosing Westgate for your vacation and we look forward to having you back very soon! Sincerely, Katrina