Ratings based on 360 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Missouri

Easy Access to Highway, Not trapped on the Strip

Posted Mar 23, 2015
Pros: Kitchen and separate bedroom was nice.
Cons: Sound deadening between room could have been designed into the structure better. It may have been the connecting room feature which may ahve been the
Location: Branson, what eles needs to be said.
Nice facilities, off the beaten worn path. Enjoyed my stay, did not use the amenities that one should when staying in a resort atmosphere like this one. My days was planned out ahead of time to the fullest.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Missouri

Fabulous Hotel Next to the Lake

Posted Feb 23, 2015
Pros: Everything, Location, View - inside and out!
Cons: softer mattress
Location: the whole of Branson is maybe 5 minutes away as well as Hollister!!
Everything was wonderful, clean, fully stocked and functional, friendly staffed. Simply Wonderful!!
Comment from Hotel Management
Mar 12, 2015 by westgate_customercare, Hotel Management
Thank you so much for choosing Westgate Branson Lakes Resort at Emerald Pointe! We’re so thrilled to hear our staff was able to exceed your expectations and you found everything to your liking. We hope to see you again soon! Sincerely, Idalise
4 out of 5
Recommended
for Business Travelers
by Jamesfrom Georgia

Wish we woulda had a lake view

Posted Dec 4, 2014 on Hotels.com
it was a good stay but we were told we would have a lake view room and did not receive it! There were plenty of lake view rooms available however we were told they were all booked!
Comment from Hotel Management
Feb 28, 2015 by GuestRelations, Hotel Management
Thank you for sharing your experience with us. We are thrilled to hear you had a “nice” stay. On the other hand, it’s very unfortunate we weren’t able to meet your request for a lake view. We have a limited amount of lake views and sometime we can become fully booked due to its high demand. It would be our pleasure to have you visit again the next time you're in Branson. Annie
Comment from Hotel Management
Feb 28, 2015 by GuestRelations, Hotel Management
Thank you for sharing your experience with us. We are thrilled to hear you had a “nice” stay. On the other hand, it’s very unfortunate we weren’t able to meet your request for a lake view. We have a limited amount of lake views and sometime we can become fully booked due to its high demand. It would be our pleasure to have you visit again the next time you're in Branson. Annie
1 out of 5
Recommended
for Families
by A verified traveler

Horrible

Posted Dec 2, 2014 on Hotels.com
This Hotel is horrible, I actually checked my family out one day early. I will not be returning to this hotel EVER. The noise was unbelievable, the fitness center consisted of a few dilapidated tread mills - that's it! I travel each and every month and I have never stayed at a place like this.
Comment from Hotel Management
Feb 28, 2015 by GuestRelations, Hotel Management
It’s very unfortunate we weren’t able to meet your expectations at the Westgate Branson Lakes at Emerald Pointe Resort. All of our guests are entitled to experience a vacation of a lifetime when they visit our Resorts. Please keep in mind our quiet hours are between 10pm and 6am and we encourage all of our guests and owners to advise our front desk if they are experiencing disturbance. We regret that your accommodations weren’t able to be met at our onsite fitness center. However we are always looking for areas of improvement and your review will be shared with our resorts management team. Although we weren’t able to meet your expectations on this visit we would love another opportunity to exceed. Sincerely, Annie
1 out of 5
Recommended
for Couples
by Garyfrom Jacksonville

Nice condos, but needs some repairs.

Posted Nov 14, 2014 on Hotels.com
View was magnificient. The tile in the kitchen and bathroom was cracked and broken. Had to get towels just to tolerate it. The walls are very thin because you can hear everything upstairs and on the sides. Woke us up at 5 a.m. On vacation! The condos are nice except for these two issues. The bed slept great. Like i said, the view is wonderful. It is a drive from Branson but it gets you away from the crowd.
Comment from Hotel Management
Feb 28, 2015 by GuestRelations, Hotel Management
Thank you for your feedback. We are thrilled to know that you slept great in our comfortable beds and thought the view from your villa was “magnificent”. Thank you for bring the kitchen and bathroom issues to our attention as we are always looking for areas of improvement. Your review will be shared with our Resort management to ensure this issue is situated for future visitors. On the other hand, please accept our apologies for the noise filtration you experienced during your stay. We are currently working close with management to get this issue situated. It would be our pleasure to have you as our guests again! Annie
3 out of 5
Recommended
for Couples
by A verified traveler

hotel review

Posted Nov 11, 2014 on Hotels.com
Very pretty place but the bed was very hard and the walls must be very thin because we could here the people besides us and ubove us.
Comment from Hotel Management
Jan 17, 2015 by Lissy, Hotel Management
We appreciate you visiting the Westgate Branson Lake Resort at Emerald Pointe. We are truly sorry for any inconvenience caused by the noise filtration into your room from surrounding units and for the discomfort of the bed. Your feedback will be passed along to our management teams for further review as we are always looking for ways to improve upon the service and accommodations we provide. It would be our pleasure to have you as our guest again. Sincerely, Anja
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice like an apartment

Posted Nov 10, 2014
Nice leather couch, fully stocked kitchen, full fridge/ freezer, washer dryer in room.. King bed seperate, 2 HD tvs, DVD player... Awesome.. Only complaint walls a little thin, kinda noisey...
Comment from Hotel Management
Dec 30, 2014 by WestgateGuestRelations, Hotel Management
Thank you for choosing the Westgate Branson lakes at Emerald pointe Resort. We are delighted to read that you enjoyed your in room amenities. We strive to ensure all of our guests and owners feel at home away from home on their vacation. Please accept our apologies for the noise disturbance you experienced during your stay. The next time you’re in town; we would love to exceed your expectations once again. Annie
3 out of 5
Recommended
by A verified traveler

Longest Check-in time I've incurred in all my trav

Posted Oct 22, 2014 on Hotels.com
Stay was good. But I should say I was dissatisfied in the check-in and check-out procedures, and the time it took to process. The Condo/hotel is in a
Comment from Hotel Management
Jan 17, 2015 by Lissy, Hotel Management
Allow us to apologize for any issues that you experienced during the check-in and out. We understand that your time is valuable and we will continue to work on a smoother check-in/out process. We hope that you will visit us again in the future, giving us the opportunity to provide you with a wonderful vacation experience. Sincerely, Anja
1 out of 5
by A verified travelerfrom Holland, Mi

Outdated decor

Posted Oct 21, 2014
Very outdated decor. Horrible sofa bed. Springs poking out. Helpful manager. We checked out early.
Comment from Hotel Management
Nov 7, 2014 by WestgateCustomerCare, Hotel Management
Thank you for posting a review about your stay. We are sorry to hear of the issues with the sofa bed but happy to hear you found the manager to be helpful. We hope to exceed your expectations in the future. Sincerely, Anja
1 out of 5
Recommended
by Pam Higginsfrom Branson

My first review ever.

Posted Oct 14, 2014 on Hotels.com
We had two condos and in both of them we could clearly hear the conversations in the adjoining rooms. We were told we would have a lake view, we ended up with our condos facing a cement wall below ground level. They advertise pillow top mattresses, but we had two hard old mattresses.
Comment from Hotel Management
Jan 17, 2015 by Lissy, Hotel Management
First, we would like to thank you for taking the time to share your experience at the Westgate Branson Lakes Resort at Emerald Pointe. It was disappointing to read that you did not fully enjoy your stay due to the location of your unit. Was the issue addressed by the front desk? Although your stay was not 100% perfect, we hope you will stay with us again. Sincerely, Anja