Ratings based on 36 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
2nd stay and would stay againPosted Nov 12, 2013
Pros: The pool and Sauna was very welcome after a day walking round Liverpool. Also good breakfast and friendly staff
Cons: Layout of room 56 also dining area for guests when there is a function on could be a little better.
Location: We visited the 100 statues on Crosby beach, Cavern Club and Albert Dock in Liverpool. Also Shopping in Chester & walked across Pontcysyllte Aqueduct.
We had room 56 this time we stayed. It was very large but not used to best advantage I feel. Large king size bed made by pushing 2 singles together which was fine but only 1 side had bedside cabinet also TV was on the dressing table to the side so you may get a stiff neck watching it whilst laying down. 1st morning the breakfast was full buffet continental and full English as there was a football team staying and students. The 2nd morning was a served cooked breakfast if wanted together with buffet continental breakfast. There was a wedding party on the 2nd night we stayed. This did cause a bit of a mix up with our table reservation for that evening as they also had a party of students staying. They did apologise profusely and gave us a nice bottle of Pinot Noir at the house wine price (£10 off). Also even though we could hear the wedding party it did not disturb us.
for Everyoneby Bren the Pen from Liverpool, Merseyside, UK
Would Stay AgainPosted Jul 21, 2013
Lovely elevated view, would stay again, staff efficient and friendly and prices, e.g. bar are very reasonable. Great breakfast. Great stay.
for Business Travelersby A verified traveler
Posted Jun 12, 2013 on Hotels.com
Recommendedby Pikelock from Glos
Overall better than some comments might suggestPosted Jun 7, 2013 on Hotels.com
The room was a good size, clean and comfortable - although obviously not brand new, I don't subscribe to the view that the hotel was tired, it seemed fine to me . Although fairly close to the A55, good double glazing ensured a quiet night. Digital flat screen TV worked fine with plenty of channels (not some snowy cobbled up system using old analogue TV sets and a strange but limited set of channels). Food was good and dinner reasonably priced. A lot of water pressure behind the shower/bath even though the room was upstairs which is always helpful. The hotel has a (warm) indoor swimming pool and a sauna - if I was them I would add a jacuzzi.
for Personal Eventby Keith from Crawley
AcceptablePosted Jun 5, 2013 on Hotels.com
A little bit noisy on weekends as function rooms are used. Very good buffet breakfast hot or cold. Would use again as location was good for us.
for Business Travelersby A verified traveler from SPRINGFIELD HOTEL
Posted Jun 3, 2013 on Hotels.com
Hotel a little dated. Food good. Service good
for Personal Eventby Chas from Merseyside
In need of an updatePosted May 27, 2013 on Hotels.com
The room was clean but the decor was quite outdated, the toilet was leaking and I reported this but it was not fixed properly and I was not offered a change of room. The breakfast buffet was adequate although the stocks were in need of replenishing but no staff took the initiative. Although the hotel is quite small there are lots of staff but they do not appear to be busy working or attending to guests.
for Personal Eventby A verified traveler
ConvenientPosted May 8, 2013 on Hotels.com
Receptionist was really welcoming & friendly - was there for a private party on a Sat evening. The late evening barman was rather grumpy & extremely reluctant to serve us drinks even though we were residents. Hotel is beginning to look a little tidy and could do with a bit of a spruce up along the corridors and entrance.
for Couplesby A verified traveler
Posted May 1, 2013 on Hotels.com
for Business Travelersby Ken G
Handy locationPosted Jan 21, 2013 on Hotels.com
Looked good from the outside when I arrived, but once you step inside, you see another old tired hotel. desperately needing some TLC. The food was excellent, although the service could have been better.