Ratings based on 161 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
for Business Travelersby Elizabethfrom PA
Nice stayPosted Dec 22, 2014 on Hotels.com
The room was clean and the staff was very helpful and friendly.
for Familiesby NORAfrom orchard park ny
awesome experiencePosted Dec 19, 2014 on Hotels.com
wonderful visit... will for sure visit again
for Everyoneby A verified traveler
Would recomendPosted Dec 16, 2014
Pros: very nice people
Cons: DOOR KEYS..
Location: Huge shopping Mall and Movie theater as well as many restaurant choices
Everything was decent, except every day for 3 days I had to have my door keys updated.. a bit of a pain but learned after the second time to just stop on my way to the room rather than come back down to the lobby. They had no explanation..Other than that It was good.
for Familiesby Donaldfrom Cape Coral Florida
NO complaints herePosted Dec 16, 2014 on Hotels.com
Friendly helpful staff. very nice place to stay.
for Couplesby A verified traveler
Posted Dec 12, 2014 on Hotels.com
for Couplesby Tracy
Posted Dec 5, 2014 on Hotels.com
for Personal Eventby Jamiefrom NY
Great hotel and locationPosted Dec 5, 2014 on Hotels.com
Great hotel and location
for Personal Eventby Carissafrom Ridgway
Careless mistakesPosted Dec 1, 2014 on Hotels.com
Lots of things went wrong! When I checked in I was given keys that did not work, went back down to have them fixed, once they were fixed they worked but I walked into a room that was occupied. I then went back down stairs and was given a different room, I asked if they had a list of restaurants that would deliver and was given one. When I called the first number it was a lady on a cell phone, I thought I dialed wrong so I tried again and got the same lady. The next place was no longer in business. So..... I went out to dinner even though I was tired and just wanted to relax and order take out. When I got back, I went to the vending machine to purchase a bottle of water and it was sold out. I went to the front desk and asked if there was vending anywhere else in the hotel. I was told there was a vending machine on the 2nd floor that had water.... It didn't!
for Familiesby A verified traveler
Posted Nov 28, 2014 on Hotels.com
for Couplesby tracyfrom New York City
The best Holiday Inn Express ever!Posted Nov 24, 2014 on Hotels.com
Excellent stay, everything was perfect. The best of all the places we stayed on our 5 day road trip.