Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
90% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tenafly NJ

Great location

Posted Oct 12, 2014
Pros: Location
Cons: Nothing particular
Location: 1 minute walk to Seven Eleven, 3 minutes walk to McDonald, which are open 24hours.
Hotel locates in the city center & 1 minutes walk to Seven Eleven, 3 minutes walk to McDonald.
3 out of 5
Recommended
for Everyone
by A verified traveler

hotel located in the heart of the HK

Posted Sep 28, 2014
Staff was so helpful. I couldn't catch my early morning flight if he didn't help me for the taxi
3 out of 5
Recommended
for Everyone
by A verified traveler from SG

Great location

Posted Aug 24, 2014
A small room, not what i was expecting having stayed at Citadines in Tokyo but very convenient to the Tsim Sha Tsui MTR and shopping.
Comment from Hotel Management
Aug 30, 2014 by Citadines Ashley HongKong, Hotel Management
Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in locations. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences.
4 out of 5
Recommended
for Getaway With Friends
by Ky from Australia

Great location

Posted May 28, 2014 on Hotels.com
The studio room fit 3 people comfortably and the room was cleaned to a good standard daily. It is in an excellent location - you are across the road from bars, restaurants and a 10 minute walk to the MRT platform. There is also great shopping a street away. The water pressure and hot water could've been a bit better, however it was adequate. The free wifi was excellent!
Comment from Hotel Management
Sep 20, 2014 by Citadines Ashley Hong Kon, Hotel Management
We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences.
Comment from Hotel Management
Sep 21, 2014 by Citadines Ashley Hong Kon, Hotel Management
We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences.
Comment from Hotel Management
Sep 15, 2014 by Citadines Ashley Hong Kon, Hotel Management
We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations the location. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences.
3 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient

Posted May 24, 2014
Location: Perfect location
The hotel was ver convenient but wasn't really that clean and some of the staff weren't exactly friendly.
Comment from Hotel Management
Sep 21, 2014 by Citadines Ashley HongKong, Hotel Management
We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences.
2 out of 5
by Ann from Manchester

City centre apartment in Tsim Sha Tsui, Hong Kong

Posted May 19, 2014
Pros: It's central and convenient loaction.
Cons: The general decor/repair and the layout of the apartment.
Location: Location fantastic - walking distance to the star ferry, two MTR stations, numerous shopping centres, cultural venues, restaurants and bars
I've stayed in Citedines apartments in both Nice and Paris and both were among the best apartments I have used - for facilities, equipment and overall comfort. So when I discovered Citedines was available in Hong Kong and specifically Tsim Sha Tsui I selected them without hesitation. The studio apartment was at best tired. Whilst the square footage was more than adequate the layout was badly designed making it appear cramped and awkward to use. The lifts often smelt strongly of smoke and there was no available communal area, normally a standard feature of Citedines. On the plus side the apartment block itself is very well/conveniently located just behind the Peninsula Hotel and there was no excessive noise at night.
3 out of 5
Recommended
for Overnight Stay Before Destination
by Amy from Singapore

Good location

Posted May 16, 2014 on Hotels.com
Service was average, the reception/hotel manager shows a black face during check-in. And another staff gave a direct "no" when we tried requesting for late checkout. Although it could be the hotel's policy for not allowing late checkout, I would appreciate if they could say it in a nicer way. The location is good, so that's the plus point and probably the saving grace for it.
5 out of 5
Recommended
for Business Travelers
by Billy G from Australia

8 day Business Trip - Everything was perfect

Posted May 8, 2014 on Hotels.com
I stayed at the Citadines for 8 days, late April/early May. I travel to Hong Kong two to three times a year and this was my first stay at the Citadines and it has been my best accommodation experience and I've stayed in some good hotels before. The hotel service was impeccable, the Studio Premier room was a large room relative to most hotels in HK, it was well appointed and I appreciated the kitchenette, it was cleaned perfectly each day, and the location is a tremendous draw card as Ashley Road would have over 30 restaurants and bars of all persuasions and it is a breeze to get to the MTR and Star Ferry and the major shopping areas. I honestly couldn't fault the Citadines and I'll be back later in the year.
Comment from Hotel Management
Sep 21, 2014 by Citadines Ashley Hong Kon, Hotel Management
We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations the location. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences.
4 out of 5
Recommended
for Overnight Stay Before Destination
by DL from San Diego

No early check-in

Posted Apr 26, 2014 on Hotels.com
After a 14 hr flight from LAX, we arrived at the hotel in Hong Kong around 9am and we were not able to get to our room til 2pm. Otherwise not a bad place.
3 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler from Washington

Cheap and good enough

Posted Apr 12, 2014 on Hotels.com
The hotel was in a great location. The bathroom and bed were very clean. The vinyl couch was a bit worn and the wall were very scuffed up. Our room had a kitchenette it was very clean. The people working at the hotel were very helpful. It was a fine place to stay if you plan to just sleep there and enjoy this expensive city.
Comment from Hotel Management
Sep 20, 2014 by Citadines Ashley Hong Kon, Hotel Management
We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences.