Outdoor pool

Reviews of Crowne Plaza Hong Kong Causeway Bay, an IHG Hotel

4.5 out of 5
Crowne Plaza Hong Kong Causeway Bay, an IHG Hotel
8 Leighton Road, Causeway Bay, Hong Kong

Reviews

9.0

Wonderful

Rating 10 - Excellent. 544 out of 953 reviews" "
Rating 8 - Good. 319 out of 953 reviews" "
Rating 6 - Okay. 61 out of 953 reviews" "
Rating 4 - Poor. 12 out of 953 reviews" "
Rating 2 - Terrible. 17 out of 953 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

anji

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great, very comfortable and convenient area
Stayed 3 nights in Aug 2023

10/10 Excellent

yin yin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024

8/10 Good

Mandy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, friendly & polite staff, very attentive housekeeping. Very clean & modern. Breakfast options for tourists perhaps a bit limited if you don’t like a cooked breakfast. Very conveniently located for central Causeway Bay, the MTR & tram. We would certainly stay here again!
Stayed 12 nights in Feb 2024

10/10 Excellent

Pierre, Abu Dhabi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 3 nights in Mar 2024

6/10 Okay

Evelyn

Traveled with family
Liked: Staff & service, amenities
I stayed at this hotel before the pandemic, and I gave it a 4 to 5 stars review back then. After 5 years, I came back to this same hotel but feel very disappointed! Obviously, the room is lack of maintenance: cracks on wall, molds appear on the ceiling, vacuum was not done thoroughly! No central heating, and smells of grease when central air is off! Crown Plaza, what had happened??
Stayed 9 nights in Feb 2024
Response from Terence Ng on Mar 8, 2024
Dear Evelyn,We would like to express our sincerest apologies for the disappointment you experienced during your recent stay at Crowne Plaza Hong Kong Causeway Bay. Your feedback is extremely valuable to us, and we deeply regret that we failed to meet your expectations.Please rest assured that we take your concerns seriously, and they have been shared with the relevant departments within our hotel. We are actively working on improving our services and addressing the issues you raised. Our team is focused on enhancing communication and coordination to minimize the chances of any future dissatisfaction among our esteemed guests.We genuinely appreciate your feedback, as it helps us identify areas for improvement and enables us to provide a better experience for our guests. We are fully committed to rectifying the current situation and ensuring that your next stay with us exceeds your expectations.Once again, we sincerely apologize for any inconvenience caused, and we hope for the opportunity to welcome you back in the future. It would be our pleasure to demonstrate the improvements we have made and provide you with a truly delightful and satisfying experience.Best regards,Terence NgAssistant Director of Front OfficeCrowne Plaza Hong Kong Causeway Bay

10/10 Excellent

HOONG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff has been very helpful.
Stayed 7 nights in Feb 2024

6/10 Okay

Ivy

Chinese restaurant is no good.
Stayed 1 night in Feb 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

zhenxing

Liked: Cleanliness, staff & service, property conditions & facilities
A nice good place to stay but the first night cleaning is not good as the rest of the stay
Stayed 4 nights in Jan 2024

8/10 Good

Barbara, Desoto

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and the bathroom very nice. The area is full of place to eat nearby. We booked their family room for 4 people ( two adults and two kids). We ended up with a king bed and a single bed. One of my kids had to sleep with us ( 7 yers old). I would have expected to have a bed brought to the room but there was no space. This was the smallest room we stayed in hong Kong. No views whatsoever either. Staff was very friendly and better than our previous HG hotel.
Stayed 3 nights in Dec 2023

8/10 Good

Tay Yiu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Fei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Race course view is great!
Stayed 3 nights in Dec 2023

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just one insident, my husband looking for a comfort room when we arrived at the hotel because he can not contain it anymore. but your staff instead told him to pee in his room. he is 67 years old hope you ask your staff to be mindful of those person with incontinence problem. thank you
Stayed 4 nights in Dec 2023

10/10 Excellent

Jeffry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Kok keong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and comfort stay
The hotel location is perfect not crowded yet 5 mins away from Causeway bay MTR or Time Square. Good location for shopping as well as eateries. Lobby is small but efficient. Taxi to Airport is about 40mins and I pay HK380 which is good travel deal for family carrying 4 big luggage. Overall the stay is great with good service from the hotel staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

Shuk Bing

Traveled with family
Liked: Amenities
Stayed 4 nights in Nov 2023

8/10 Good

peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

8/10 Good

Mariana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location cannot be beaten. Staffs are nice and helpful. Rooftop bar and swimming pool are nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Arnold

Business traveler
Great stay, the hotel is spotlessly clean and conveniently placed.Highly recommended.
Stayed 6 nights in Dec 2023

10/10 Excellent

John

Stayed 6 nights in Nov 2023

10/10 Excellent

Chun Hong

Liked: Cleanliness, staff & service, property conditions & facilities
The room is spacious and the view is great looking over the racecourse. Convenient location and the room is clean in general.

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Fairlen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service and pleasant stay!
Booked connecting rooms for family of 4 and check in was fast. Prior to arrival, put forth request for connecting rooms and response was almost immediate. Upon arrival, rooms were prepared and all requests met. Impressed with the hotel service and personnel. Very pleasant experience and family enjoyed stay. Location is excellent as near to malls and eateries. Highly recommend hotel to all
Stayed 5 nights in Nov 2023

8/10 Good

Edgar

ok
Stayed 1 night in Dec 2023

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Shuk Bing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, transportation, shopping, staff, dining and service
Stayed 5 nights in Nov 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great Location, staff friendly
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pleasant. There were 2 days without toilet flushing water and I have to pour water to the toilet tank. Should get some sort of compensation since this is considered a first class hotel and I did pay substantially for my stay.
Stayed 5 nights in Nov 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 feet ceiling. Spacious and clean.
Stayed 10 nights in Nov 2023

10/10 Excellent

Alice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No in room coffee machine,
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and good transport options.
This is a good hotel in a nice location on HK island. The staff are all very friendly and helpful. The room was very comfortable, with efficient Air-Con and had everything I needed.
Stayed 3 nights in Nov 2023

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, very nice, good area in the causeway

10/10 Excellent

Alice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I miss a in room coffee machine
Stayed 1 night in Nov 2023

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
A great experience with efficient service and a fantastic location and a large room . Great restaurants also and sufficient hotel gym. The only improvement would be the atmosphere of the rooftop bar and wine menu.
Stayed 7 nights in Oct 2023

8/10 Good

Wendy Heung-Wah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
central location
Stayed 6 nights in Oct 2023

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet, great place to stay. Just about 10 to 15 min walk to shopping. Staffs are friendly and helpful.
Stayed 10 nights in Oct 2023

10/10 Excellent

Pornthep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's spotless clean. health department clean! I felt home actually. wonderful stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jul 2023

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service
The property is a great location, however, for what you get it is a bit over priced.
Stayed 2 nights in Oct 2023

10/10 Excellent

Richard James

Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Stayed 2 nights in Sep 2023

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best spot in Causeway
My fave place in Causeway Bay. Always getting the star treatment here. Room is well maintained, clean and gas the best racecourse view which is quiet and calming. Housekeeping is thorough. Staff are so friendly. Check in is a breeze, no fuss. Walking distance to my shopping places and MTR.
Stayed 3 nights in Sep 2023

8/10 Good

Sewa Shiou-Hua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near Times Square and Causeway Bay MTR. Room was clean and spacious. Bathroom was large and included both tub and shower. Breakfast buffet was a good value and included made to order omelets.
Stayed 8 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023

8/10 Good

Ramamoorthy

Stayed 5 nights in Aug 2023

8/10 Good

Hi Man Frankie

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Mrs S M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hong Kong - handy location
Good Location, short walk to Times Square and Causeway Bay station, little longer walk to boat piers. Nice foyer area, Rooms clean and comfortable but not luxurious. Staff really helpful and obliging. Book breakfast ahead as otherwise very expensive.
Stayed 3 nights in Jul 2023

8/10 Good

Ying

Stayed 2 nights in Jul 2023