Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by MACHIKOfrom 東京

サービスはいいとは言えませんでした。

Posted Feb 5, 2015 on Hotels.com
ホテルの施設はよかったのですが、サービスが一貫して悪かったです。 レストランでもおしゃべりしていてなかなか来てくれなかったり、 フロントでコンシェルジュにレストランのことを聞いても「大みそかにこの辺のレストランもう一杯です」と言われたが、電話してみるといくつも空いていたり。最後には、朝食付きのプランで予約し、決済済みなのに、朝食の料金を請求され、説明してもフロントの男性を引き下がらず英語でまくしたてるので、「もっとゆっくりしゃべって」といったら、鼻で笑われました。最終的に彼の勘違いだと分かった手も一度も謝らりません。若いホテルスタッフが多く教育が行き届いていない感じがしました。
Comment from Hotel Management
Apr 11, 2015 by Gladis, Hotel Management
マチコ 様 平素は格別のご高配を賜り、厚く御礼申し上げます。 この度はグランド ハイアット 香港をご利用いただき、誠にありがとうございます。 また、弊社のサービスに関し貴重なご意見を賜り、重ねてお礼申し上げます。 レストラン予約情報に関する誤り、ならびに朝食のご請求に関し、 ご迷惑とご不便をおかけいたしましたことを深くお詫び申し上げます。 本件に関し関係部署内で共有し、今後このような不手際が無いよう、 サービス向上と改善に努めてまいる所存でございます。 今後とも変わらぬご愛顧を賜りますようお願い申し上げます。 グランド ハイアット 香港 従業員一同、マチコ様を再びお迎えできますことを 心よりお待ち申し上げております。 グランド ハイアット 香港 マーケティングコミュニケーションズ部長 グラディス ヤン
5 out of 5
Recommended
for Everyone
by A verified travelerfrom HK

Nice harbour view room

Posted Jan 23, 2015
Pros: Nice and modern room.
Cons: Service of front desk is very good. However, staff at entrance should greet incoming and outgoing guests, a smile will do.
Location: Definitely the ferry.
Harbour view is fantastic. Room cleaning service is good and helped to tidy up my clothes. Comfortable bed and good toilet sound system (so I can listen to TV programmes.
Comment from Hotel Management
Jan 26, 2015 by Gladis, Hotel Management
Dear Denny Thanks for taking the time to share your experience. Glad that you enjoyed the room. Appreciate your compliments of our service, we will convey to the team. Thanks again for staying with us. We look forward to welcoming you back. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Business Travelers
by Michaelfrom Aarhus

Very nice

Posted Jan 16, 2015 on Hotels.com
Very nice hotel, very nice room. To bad the bed and toilet, had long black hairs on the floor in the toilet and on the bed sheets. It's a small detail, so I dident complain, two days in, the hair was still in the toilet floor. A bigger issue, was the internet. There is an included internet nad my laptop, did say it was connected to the internet. But, I dident manage to surf. log and pass was correct. If I went to Google, a warning just came, that this was a very unsecure line and what I did would be monitored. Trying to go to Facebook, Facebook blocked the acces and a note popped up, saying: They managed to stop a potentiel hacker from taking my login and password. (This might not be the hotels fault, but China internet policy. I'm not sure though.) Day 3 internet was really needed, surveillance or not, I wanted to ask desk for help. Tried to phone from room, but dident connect, after trying several buttons, I gave up. Still, it is a very nice hotel, very nice view, very nice service, I would stay there again.
Comment from Hotel Management
Mar 28, 2015 by Gladis, Hotel Management
Dear Michael Thanks for taking the time to share your recent experience. Appreciate your compliments on the view and service. We regret to learn about the inconveniences that you have experienced. We will assure a pleasant stay with good internet connection on your next visit. Again, thanks for choosing to stay with us. We look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Business Travelers
by Chungfrom Melbourne

Great renovation

Posted Jan 12, 2015 on Hotels.com
There is construction across the road which can be quite loud. The newly renovated rooms are great and very comfortable.
Comment from Hotel Management
Mar 21, 2015 by Gladis, Hotel Management
Dear Chung Greetings. Thank you for your kind feedback. Pleased to see that you have enjoyed our newly designed guestroom. Appreciate your understanding with regards to the construction outside the hotel. It has been our pleasure to have your as our guest, look forward to welcoming you back again soon. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Families
by A verified travelerfrom 沖縄

すばらしいホテル

Posted Jan 8, 2015
Pros: スタッフは最高。それ以外でもいい面はたくさんあった。部屋もお風呂もきれいで清潔。最上階からの眺めがとてもよくそこで食べる朝食は格別だった。
Cons: これは改善できることではないかもしれないけど、ホテルのエントランス(車寄せ、タクシー乗り場も含めて)が少し狭い感じがした。
Location: 最寄の駅からでも少し遠いのはちょっと残念。でも香港ではタクシー料金が安いので移動に不便や不都合は感じなかった。
なんと言ってもスタッフの対応がすばらしい。親切で丁寧、誰にでも満面の笑顔で接する態度には感心させられた。数年前、中国の他の都市に行った時にはあまり感じられなかったこと。もともと香港がそういう土地柄なのか中国全体が変わってきたのかよくわからないけど、今回はいい印象を抱いた。
Comment from Hotel Management
Jan 14, 2015 by Gladis, Hotel Management
Dear Takuya Thanks for taking the time to share your stay experience. Delighted to know that you have enjoyed your stay and our service. We truly value your support for Grand Hyatt Hong Kong. Look forward to welcoming you back soon. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Families
by Joon Hofrom Korea

excellent service, warm welcome

Posted Jan 8, 2015 on Hotels.com
very much friendly staffs. It was great experience of warm service.
Comment from Hotel Management
Mar 21, 2015 by Gladis, Hotel Management
Dear Joon Ho Greetings. Thanks for your compliments of our staff and service. It is our honour to have you as our guest. We look forward to welcoming you again soon. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and great experience

Posted Jan 7, 2015
Nice hotel also close to the Golden Bauhinia square,convention center.
Comment from Hotel Management
Jan 15, 2015 by Gladis, Hotel Management
Dear Valued Guest Greetings. Thanks for sharing your experience with us. You are right that the hotel provides easy access to the convention centre and attractions nearby. Glad that you have enjoyed the stay. We look forward to welcoming you back soon. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Families
by sewonfrom 서울

호텔은 최고..

Posted Jan 6, 2015 on Hotels.com
호텔 내부는 정말 좋았으나 전경이 아직도 공사중인 부분이어서 소음도 있고 조금은 불편함. 그러나 홍콩의 야경은 정말 좋았습니다.
Comment from Hotel Management
Mar 21, 2015 by Gladis, Hotel Management
Dear sewon Thanks for taking the time to share your recent experience with us. Delighted to know that you enjoyed the view from the room. Thanks for your understanding with regards to the construction. We limit the noisy work to 10:00 AM and 5:30 PM Mondays to Fridays only in order to minimise the inconveniences to guests. We hope to welcome you back again soon. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2015 on Hotels.com
5 out of 5
by Allan Cornishfrom New Zealand

Posted Jan 1, 2015
Pros: Staff, Breakfast and renovated room.
Cons: Construction site across the road
Location: Perfect
Facilities: Top of the line; Value: Great deal, Great room incl breakfast; Service: Outstanding; Cleanliness: Spotless;
Comment from Hotel Management
Jan 1, 2015
Dear Mr Cornish Thanks for taking the time to share your complimentary feedback with us. Delighted to learn that you had enjoyed the time at our hotel. It???s our honour to have you as our guest. We look forward to welcoming you back very soon. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong