Ratings based on 59 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, California, USA

Incredible harbour and city view!

Posted Jul 8, 2014
Pros: Staff are courteous and very welling to assist in anyway to make our stay comfortable, and they are extremely attentive. Comfortable big room.
Location: Not much one can walk to around the hotel - the whole purpose of it being tucked away from the crowd. ~ 15 minutes by taxi to Causeway Bay, Soho etc.
Nicely tuck away from the crowd, and it is easy to get to via all mode of transportation. Staff are excellent, and the breakfast buffet is great! Pool has a few life guards on duty when it is open, hence, it is wonderful for children to swim and play. Magnificent view of the harbor and the city. Our 11 year old twins and I absolutely enjoyed our 5 days stay there! We will definitely go back.
Comment from Hotel Management
Jul 10, 2014 by Gladis, Hotel Management
Dear World Traveler Thanks for staying with us and taking the time to share your experience. Delighted to know that you and the family enjoyed the escape in a tranquil urban sanctuary. We appreciate your compliment on our staff, the harbour view, breakfast and the pool. We look forward to welcoming you and the family again soon. Kind regards Gladis Director of Marketing Communications Grand Hyatt Hong Kong
4 out of 5
Recommended
for Everyone
by TR from new york

Nice but....

Posted Jun 30, 2014
Pros: nice room, staff
Cons: training and knowledge of hotel
I would have rated all excellent except for 2 things, we were jetlag and hungry after 21 hours flight , was told by trainee that Chinese restaurant was still open at 330pm even I questioned twice , . we went up with excitement found out that it was close during lunch time. during our stay we were in newly renovated room. which is really nice, but water dripping from the ceiling during the rain . housekeeping was really nice about it and have it fix right away with apology letter. but it was inconvenient to us with housekeeping and engineering in our room , while we were trying to sleep because of jetlag.
Comment from Hotel Management
Jul 2, 2014 by Gladis, Hotel Management
Dear TR Greetings from Grand Hyatt Hong Kong. Thank you for taking the time to share your recent experience. We appreciate your compliments of our newly renovated room. Noted your dissatisfaction with regards to the service and room defects, we appreciate your kind understanding. Once again, thank you for staying with us, it is our honour to have you as our guest. Look forward to welcoming you back soon. Kind regards Gladis Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jun 21, 2014
Pros: Everything
The hotel area is very nice and the staff were friendly and helpful. It is located in the city center. I definetly recommend this hotel.
Comment from Hotel Management
Jun 25, 2014 by Gladis, Hotel Management
Dear Honeymooners Greetings! Thank you for staying with us and sharing your recent experience. Glad to receive your compliment on our service and the team. It is our honour to have you as our guest and your recommendations. We look forward to welcoming you back soon. Kind regards Gladis Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Everyone
by JK from NL, Canada

Room with a view

Posted Jun 10, 2014
Pros: View, location, staff attention. Will seek out this hotel again.
Cons: Carpet transition was frayed, otherwise a really nice hotel.
Location: Short walk to Causeway Bay high end shopping, street market, dozens of coffee shops, dozens of Omega and Rolex shops, sightseeing at the Peak area.
Memorable stay; outstanding view of Victoria Harbour day and night. Walkable to the Peak and Causeway Bay areas. Close to subway station. Professional staff. Excellent steakhouse and outstanding gourmet buffet at the poolside grill. New gym equipment.
Comment from Hotel Management
Jun 16, 2014 by Gladis, Hotel Management
Dear JK Warm greetings. Thank you for taking the time to share your recent stay experience with us. We truly appreciate your encouraging comments. Hope that you will revisit Grand Hyatt Steakhouse or The Grill on your return or explore other restaurants of ours. We look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Everyone
by Jo from Bangalore

Excellent hotel overlooking Victoria Harbour

Posted May 19, 2014
Pros: Everything - exudes 5 star ambience in every aspect. I had a harbour room so enjoyed fantastic views of the beautiful Victoria Harbour and HK skyline.
Cons: Nothing I can think of.
Location: Perfect location, overlooking Victoria Harbour, walking distance to HKCEC, Wan Chai ferry pier, MTR station, eateries and coffee shops.
I had a wonderful experience staying at The Grand Hyatt and enjoyed its proximity to places of interest, MTR station, Ferry pier, eateries and coffee shops which is an immense help, without having to worry about such small but important factors.
Comment from Hotel Management
May 22, 2014 by Gladis, Hotel Management
Dear Jo Greetings! Thanks for devoting the time to share your experience. Delighted to know that you had a pleasant time with us, we appreciate your compliments on the views of the guestroom. Great to learn that you spent good time exploring Wanchai and the proximity places. We look forward to welcoming you again soon. Kind regards Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Couples
by Peter from South Korea

Tip Class Hotel

Posted Apr 21, 2014
Pros: The Customer service.
Cons: The privacy blind in the bathroom should be made of thicker block-out material.
Location: It is walking distance to the Ferry and just short taxi rides to the MTR and other locations.
The hotel staff were the most helpful and friendly I have experienced in all the times I have stayed in hotels. First rate with help and advice, etc The hotel is a little pricey, but you get what you pay for, high standard and quality in service, food and amenities..
Comment from Hotel Management
Apr 23, 2014 by Gladis, Hotel Management
Dear Peter Thanks for choosing Grand Hyatt Hong Kong and sharing your experience with us. We are appreciative for your positive compliments of our staff and service. Glad that you were satisfied with the overall stay experience. It is our honour to have you as our guest, we look forward to welcoming you back soon. Best regards Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Everyone
by Bala from Singapore

Located very convenient to visit exhibitions

Posted Apr 4, 2014
Pros: Everything
Cons: Very difficult to find short comings !
Location: Shopping in Central and Pacific Place and the nightlife in Wanchai if someone dares to.
The best in terms of location and service for businessmen attending trade exhibitions in HK. The Grand club for club rooms is fantastic with great views,relaxing ambience and friendly staff. Close to HK station to get to airport quickly.
Comment from Hotel Management
Apr 8, 2014 by Gladis, Hotel Management
Dear Bala Greetings! Thanks for sharing your recent stay experience with us. We are truly appreciative for your compliments regarding our rooms and service. Great to know that you had an enjoyable stay. We look forward to welcoming you back soon. Kind regards Gladis Director of Marketing Communications Grand Hyatt Hong Kong
4 out of 5
Recommended
for Everyone
by A verified traveler

Day room after a cruise

Posted Mar 19, 2014
Pros: The check in staff were great - giving us our room immediately we arrived at 10am
Cons: Some steam rooms
The hotel is in a great location to finish-up a Far East cruise and spend the last day in Hong Kong. The only negative is the lack of a steam room complex - just a dry sauna. This, and an excellent gym, is all on the 11th floor - so not as exciting as the complex in, say W Hotel. The hotel doesn't technically offer a day room rate - but they were able to give us our room at 10am - and we left around 9pm for the airport. Could not have been better.
Comment from Hotel Management
Mar 25, 2014 by Gladis, Hotel Management
Thank you for taking the time to share your experience with us. We hope you had a pleasant stay at our hotel and the days in Hong Kong. Well noted your feedback with regards to the recreational facilities on the 11th floor, we thank for your kind understanding. Once again, it’s our honour to have you as our guest. We look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications
4 out of 5
Recommended
for Everyone
by mice comfortabl from r

Comforte

Posted Mar 17, 2014
It is a nice hotel to stay at comfortable good location clean with friendly staff
Comment from Hotel Management
Mar 19, 2014 by Gladis, Hotel Management
Dear mice comfortabl Thank you for taking the time to share with us your experience. Grateful that you had a pleasant stay at the Grand Hyatt Hong Kong. We will share your compliments to our associates. We look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications
5 out of 5
Recommended
for Everyone
by Hyoung from Seoul

Very good location !! nice hotel for travel

Posted Mar 11, 2014
Pros: Very good service at Club lounge
Very good location !! nice hotel for travel and business trip in HK
Comment from Hotel Management
Mar 13, 2014
Dear Hyoung Greetings. Thank you for your positive comments. We truly appreciate your support. Look forward to welcoming you back. Kind regards Gladis Young Director of Marketing Communications