Ratings based on 156 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom HK

Nice harbour view room

Posted Jan 23, 2015
Pros: Nice and modern room.
Cons: Service of front desk is very good. However, staff at entrance should greet incoming and outgoing guests, a smile will do.
Location: Definitely the ferry.
Harbour view is fantastic. Room cleaning service is good and helped to tidy up my clothes. Comfortable bed and good toilet sound system (so I can listen to TV programmes.
Comment from Hotel Management
Jan 26, 2015 by Gladis, Hotel Management
Dear Denny Thanks for taking the time to share your experience. Glad that you enjoyed the room. Appreciate your compliments of our service, we will convey to the team. Thanks again for staying with us. We look forward to welcoming you back. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Families
by A verified travelerfrom 沖縄

すばらしいホテル

Posted Jan 8, 2015
Pros: スタッフは最高。それ以外でもいい面はたくさんあった。部屋もお風呂もきれいで清潔。最上階からの眺めがとてもよくそこで食べる朝食は格別だった。
Cons: これは改善できることではないかもしれないけど、ホテルのエントランス(車寄せ、タクシー乗り場も含めて)が少し狭い感じがした。
Location: 最寄の駅からでも少し遠いのはちょっと残念。でも香港ではタクシー料金が安いので移動に不便や不都合は感じなかった。
なんと言ってもスタッフの対応がすばらしい。親切で丁寧、誰にでも満面の笑顔で接する態度には感心させられた。数年前、中国の他の都市に行った時にはあまり感じられなかったこと。もともと香港がそういう土地柄なのか中国全体が変わってきたのかよくわからないけど、今回はいい印象を抱いた。
Comment from Hotel Management
Jan 14, 2015 by Gladis, Hotel Management
Dear Takuya Thanks for taking the time to share your stay experience. Delighted to know that you have enjoyed your stay and our service. We truly value your support for Grand Hyatt Hong Kong. Look forward to welcoming you back soon. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and great experience

Posted Jan 7, 2015
Nice hotel also close to the Golden Bauhinia square,convention center.
Comment from Hotel Management
Jan 15, 2015 by Gladis, Hotel Management
Dear Valued Guest Greetings. Thanks for sharing your experience with us. You are right that the hotel provides easy access to the convention centre and attractions nearby. Glad that you have enjoyed the stay. We look forward to welcoming you back soon. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Marseille

Très bel Hotel , très bien situé

Posted Dec 9, 2014
Pros: Réception parfaite
La vue exceptionnelle était un peu gâchée par des travaux juste devant l'Hotel. Dommage .
Comment from Hotel Management
Dec 10, 2014 by Gladis, Hotel Management
Dear Martine Greetings from Grand Hyatt Hong Kong. Thank you for your complimentary feedback. We agree with you that the harbour view from our guestroom is stunning. Appreciate your understanding re construction outside the hotel. Thanks again for choosing to stay with us. We look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications
3 out of 5
Recommended
for Everyone
by A verified travelerfrom SvH

Good location

Posted Nov 17, 2014
Wonderful staff doing their utmost at all times to provide service. The hotel shows its age and the interiors tired and run down. Uncomfortable beds. Dysfunctional and poor lighting system. Restaurants very good and first class choice mended. Service slow. Hotel suffers from vicinity to conference centre being overrun by short term day trippers becoming a bit like a bus station. Spa staff very friendly but lack experience in massage skills. Taxi waiting time very long but understandable because of long central demo shutdown
Comment from Hotel Management
Nov 26, 2014 by Gladis, Hotel Management
Dear Valued Guest Thanks for taking the time to share your recent experience with us. Glad that you are generally satisfied with our service and restaurants, and thanks for your feedback with regards to the massage experience and old room. We hope that you can experience our newly designed guestroom on your next visit, that the room is more intimate, comfortable and functional. Thank you again for choosing us. We look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications
5 out of 5
Recommended
for Business Travelers
by A verified traveler

perfect

Posted Nov 13, 2014 on Hotels.com
perfect
5 out of 5
Recommended
for Business Travelers
by A verified traveler

perfect

Posted Nov 11, 2014 on Hotels.com
perfect!
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Nov 7, 2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by A verified traveler

Första parkett

Posted Oct 27, 2014 on Hotels.com
Utmärkt läge, bra resturang(er) Härligt Poolområde
Comment from Hotel Management
Jan 10, 2015 by Gladis, Hotel Management
Dear Valued Guest Thank you for sharing your experience with us. We appreciate your compliments of our location and restaurants. Glad that you enjoyed the time in the pool area. Hope you had a pleasant stay with us. Look forward to welcoming you back. Kind regards Gladis Young Director of Marketing Communications
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Posted Oct 21, 2014
A very well furnished hotel and close to many sites (Star ferry, Central and Admiralty). Good recently refurbished rooms with great view of the harbor
Comment from Hotel Management
Nov 7, 2014 by Gladis, Hotel Management
Dear Ron Thank you for taking the time to share your recent experience. Pleased to learn that you enjoyed your stay in our newly designed Grand Deluxe Harbour Room. Thank you again for choosing to stay with us. Look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications