Ratings based on 167 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom HK

Nice harbour view room

Posted Jan 23, 2015
Pros: Nice and modern room.
Cons: Service of front desk is very good. However, staff at entrance should greet incoming and outgoing guests, a smile will do.
Location: Definitely the ferry.
Harbour view is fantastic. Room cleaning service is good and helped to tidy up my clothes. Comfortable bed and good toilet sound system (so I can listen to TV programmes.
Comment from Hotel Management
Jan 26, 2015 by Gladis, Hotel Management
Dear Denny Thanks for taking the time to share your experience. Glad that you enjoyed the room. Appreciate your compliments of our service, we will convey to the team. Thanks again for staying with us. We look forward to welcoming you back. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Business Travelers
by Michaelfrom Aarhus

Very nice

Posted Jan 16, 2015 on Hotels.com
Very nice hotel, very nice room. To bad the bed and toilet, had long black hairs on the floor in the toilet and on the bed sheets. It's a small detail, so I dident complain, two days in, the hair was still in the toilet floor. A bigger issue, was the internet. There is an included internet nad my laptop, did say it was connected to the internet. But, I dident manage to surf. log and pass was correct. If I went to Google, a warning just came, that this was a very unsecure line and what I did would be monitored. Trying to go to Facebook, Facebook blocked the acces and a note popped up, saying: They managed to stop a potentiel hacker from taking my login and password. (This might not be the hotels fault, but China internet policy. I'm not sure though.) Day 3 internet was really needed, surveillance or not, I wanted to ask desk for help. Tried to phone from room, but dident connect, after trying several buttons, I gave up. Still, it is a very nice hotel, very nice view, very nice service, I would stay there again.
Comment from Hotel Management
Mar 28, 2015 by Gladis, Hotel Management
Dear Michael Thanks for taking the time to share your recent experience. Appreciate your compliments on the view and service. We regret to learn about the inconveniences that you have experienced. We will assure a pleasant stay with good internet connection on your next visit. Again, thanks for choosing to stay with us. We look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Business Travelers
by Chungfrom Melbourne

Great renovation

Posted Jan 12, 2015 on Hotels.com
There is construction across the road which can be quite loud. The newly renovated rooms are great and very comfortable.
Comment from Hotel Management
Mar 21, 2015 by Gladis, Hotel Management
Dear Chung Greetings. Thank you for your kind feedback. Pleased to see that you have enjoyed our newly designed guestroom. Appreciate your understanding with regards to the construction outside the hotel. It has been our pleasure to have your as our guest, look forward to welcoming you back again soon. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Families
by A verified travelerfrom 沖縄

すばらしいホテル

Posted Jan 8, 2015
Pros: スタッフは最高。それ以外でもいい面はたくさんあった。部屋もお風呂もきれいで清潔。最上階からの眺めがとてもよくそこで食べる朝食は格別だった。
Cons: これは改善できることではないかもしれないけど、ホテルのエントランス(車寄せ、タクシー乗り場も含めて)が少し狭い感じがした。
Location: 最寄の駅からでも少し遠いのはちょっと残念。でも香港ではタクシー料金が安いので移動に不便や不都合は感じなかった。
なんと言ってもスタッフの対応がすばらしい。親切で丁寧、誰にでも満面の笑顔で接する態度には感心させられた。数年前、中国の他の都市に行った時にはあまり感じられなかったこと。もともと香港がそういう土地柄なのか中国全体が変わってきたのかよくわからないけど、今回はいい印象を抱いた。
Comment from Hotel Management
Jan 14, 2015 by Gladis, Hotel Management
Dear Takuya Thanks for taking the time to share your stay experience. Delighted to know that you have enjoyed your stay and our service. We truly value your support for Grand Hyatt Hong Kong. Look forward to welcoming you back soon. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Families
by Joon Hofrom Korea

excellent service, warm welcome

Posted Jan 8, 2015 on Hotels.com
very much friendly staffs. It was great experience of warm service.
Comment from Hotel Management
Mar 21, 2015 by Gladis, Hotel Management
Dear Joon Ho Greetings. Thanks for your compliments of our staff and service. It is our honour to have you as our guest. We look forward to welcoming you again soon. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and great experience

Posted Jan 7, 2015
Nice hotel also close to the Golden Bauhinia square,convention center.
Comment from Hotel Management
Jan 15, 2015 by Gladis, Hotel Management
Dear Valued Guest Greetings. Thanks for sharing your experience with us. You are right that the hotel provides easy access to the convention centre and attractions nearby. Glad that you have enjoyed the stay. We look forward to welcoming you back soon. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Families
by sewonfrom 서울

호텔은 최고..

Posted Jan 6, 2015 on Hotels.com
호텔 내부는 정말 좋았으나 전경이 아직도 공사중인 부분이어서 소음도 있고 조금은 불편함. 그러나 홍콩의 야경은 정말 좋았습니다.
Comment from Hotel Management
Mar 21, 2015 by Gladis, Hotel Management
Dear sewon Thanks for taking the time to share your recent experience with us. Delighted to know that you enjoyed the view from the room. Thanks for your understanding with regards to the construction. We limit the noisy work to 10:00 AM and 5:30 PM Mondays to Fridays only in order to minimise the inconveniences to guests. We hope to welcome you back again soon. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2015 on Hotels.com
5 out of 5
by Allan Cornishfrom New Zealand

Posted Jan 1, 2015
Pros: Staff, Breakfast and renovated room.
Cons: Construction site across the road
Location: Perfect
Facilities: Top of the line; Value: Great deal, Great room incl breakfast; Service: Outstanding; Cleanliness: Spotless;
Comment from Hotel Management
Jan 1, 2015
Dear Mr Cornish Thanks for taking the time to share your complimentary feedback with us. Delighted to learn that you had enjoyed the time at our hotel. It???s our honour to have you as our guest. We look forward to welcoming you back very soon. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong
5 out of 5
Recommended
for Families
by Alifrom Stockholm

Best service and management

Posted Dec 28, 2014 on Hotels.com
We stay Tre days at Hayatt in Hong Kong. There was 3 problems! 1. We booked 2 adults and ane child, they Didn't have that booking 2. They had renovation and it was noise we didn't get this information from hotel.com 3. technical problems at the room. Unfortunately they couldn't fix the problem but they managed it well. We weren't happy change the room at 2 AM in morning. Mr Brian was very professional and helpful that is why we give HAYATT all are recommendations.
Comment from Hotel Management
Feb 28, 2015 by Gladis, Hotel Management
Dear Ali Thanks for taking the time to share your feedback. Regret to learn the problems that you have pointed out, but glad that the team is able to manage well. Hotels.com is duly informed about hotel’s renovation, and the clause is available on Hotels.com website. Appreciate your compliments on Brian and team, we will convey to him. Thanks for recommending Hyatt, it’s our pleasure to have you as our guests. Look forward to welcoming you back soon. Kind regards Gladis Gladis Young Director of Marketing Communications Grand Hyatt Hong Kong