Ratings based on 193 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Awesome! As expected.

Posted Jul 27, 2015
Pros: The staff were efficient, prompt, courteous, and polite.
Cons: Not a thing
Location: Shopping, Victoria Peak
The location of the hotel is great, the staff fantastic, the restaurants and bars - world class. It met and exceeded expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Switzerlsnd

Great renovated rooms at an all time favorite hote

Posted Jul 10, 2015
Pros: Staff, rooms, facilities, location... this hotel has it all!
Location: whatever you are up to in HK...
The Grand Hyatt HK has always been one of my favorites! Now with the newly renovates rooms it has even become better...
Comment from Hotel Management
Jul 13, 2015 by grandhyatthongkong, Hotel Management
Dear C Thank you very much for your positive review. I am very glad to hear that you had enjoyed the newly designed guestroom. It has been our honor to be considered Grand Hyatt Hong Kong as your all time favorite hotel, we feel proud of it. Thank you again for the compliments. We look forward to welcoming you back again soon. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

窓からのハーバービューが素晴らしいホテル

Posted Jun 20, 2015
改装後のハーバービューが素晴らしいきれいなお部屋は、スタイリッシュ且つハイテクで快適な滞在ができました。
Comment from Hotel Management
Jul 7, 2015 by grandhyatthongkong, Hotel Management
Dear Kathy Thank you for your compliments on our newly designed guestroom, we are very happy that you enjoyed it. We look forward to welcoming you back. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong
4 out of 5
Recommended
for Everyone
by A verified traveler from O

プールやSpa施設が充実。

Posted Jun 19, 2015
こちらのホテルはプールやspa施設が充実しておりゆっくりホテル内にてもリフレッシュする事が出来て長期滞在にもオススメです。
Comment from Hotel Management
Jul 7, 2015 by grandhyatthongkong, Hotel Management
Dear まり Thank you for staying at Grand Hyatt Hong Kong. We are appreciative of your compliments on the outdoor swimming pool and the Plateau Spa. It is great that you had thoroughly enjoyed the service and facilities at the hotel, and I certainly agree to stay longer to experience what we have to offer. Again, thank you very much for your positive feedback. We look forward to welcoming you back soon. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong
3 out of 5
Recommended
for Couples
by A verified traveler

A very disppointing weekend

Posted Apr 27, 2015 on Hotels
The whole hotel was surrounded by a huge construction site - noisy & ugly sight...
5 out of 5
Recommended
for Couples
by Linda from Central California, USA

Hyatt luxury in glittering Hong Kong

Posted Apr 16, 2015 on Hotels
This is a luxury stay that we really needed after a 14 hour flight from San Francisco. The hotel is in the Convention Center, so it's a bit corporate, but once inside, pure heaven. The staff has been well trained to offer friendliness, courtesy, and we're very helpful. We were exhausted, but Vanessa at the front desk made check-in easy. The restaurant had very tasty offerings and the portions were huge. We loved the room, especially the large comfortable bed and very private bath. I'd stay here again, without question. It was our first time in Hong Kong, and the busy area was confusing, but we managed to get to the hotel from the airport by using the train and a courtesy bus which dropped us just a one minute walk away from our hotel.
Comment from Hotel Management
Jun 20, 2015 by grandhyatthongkong, Hotel Management
Dear Linda Thank you very much for choosing to stay with us for your first time visit in Hong Kong. We are delighted to hear that you had a luxury yet comfortable stay with us. Thank you for your kind words to Vanessa, she is thrilled to hear that she had made your day. We greatly appreciate your compliments on the restaurants and the guestrooms, glad that you enjoyed it. In the event that you may return this summer, you may enjoy a total relaxation in the outdoor pool and be one of the first to experience the new equipment in our 24-hour fitness studios. We look forward to welcoming you back in not too distant future. Your sincerely Philip Yu General Manager Grand Hyatt Hong Kong
4 out of 5
Recommended
for Business Travelers
by Abdurrahman from köln

super hotel

Posted Apr 14, 2015 on Hotels
Bestens gelegen
Comment from Hotel Management
Jun 20, 2015 by grandhyatthongkong, Hotel Management
Dear Abdurrahman Thank you for choosing to stay at Grand Hyatt Hong Kong. We are pleased to learn that the hotel is the best location for your trip in Hong Kong. We look forward to welcoming you back again soon. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong
5 out of 5
Recommended
for Families
by A verified traveler

Best service of any hotel I've stayed in

Posted Apr 13, 2015 on Hotels
Returned last weekend from a single-night staycation with my husband at the Grand Hyatt Hong Kong and experienced without doubt the best service of any hotel I've stayed in. From the moment of checking-in where Kelly was doing everything possible to make my wife and I welcome, right through to our last drink of our stay where Kit's attentiveness and perfect service at the poolside bar and grill was a major highlight of the stay, the whole experience was first-class. Room and amenities were excellent, had a fantastic night's sleep and free nespresso! The dinner buffet was standout with the freshly pan-fried foie gras, the breakfast equally good with pick-your-own blend of fresh juices -- ABC! apple beetroot carrot! Bar a couple of minor grumbles like no spare toilet tissue and a slight problem getting our gold passport points accumulated, the service was without doubt the best feature of the whole hotel. Kudos to the management and the wonderful staff who were always there to assist. Final note to Kit by the pool who has been at the Grand Hyatt 10 plus years and is a shining example of the fine hotel staff. Thanks all for a wonderful stay - will be back!
Comment from Hotel Management
Jun 20, 2015 by grandhyatthongkong, Hotel Management
Dear Valued Guest A very warm welcome back. Thank you for choosing to stay with us for your staycation. It is thrilled to learn you had experience the exceptional service, from the moment of checking-in to the dining experience you had in our restaurants. I am delighted to hear that the team took good care of you and your wife that make your stay memorable. I have shared your kind words to Kelly and Kit, the team is appreciative of your compliments. We have also taken note of your comments regarding the toilet tissue and gold passport points, we sincerely apologize for the convenience caused. Again, we appreciate your time to share your experience. We look forward to welcoming you back again very soon. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Mar 19, 2015 on Hotels
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Mar 10, 2015 on Hotels