Ratings based on 53 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Bala from Singapore

Located very convenient to visit exhibitions

Posted Apr 4, 2014
Pros: Everything
Cons: Very difficult to find short comings !
Location: Shopping in Central and Pacific Place and the nightlife in Wanchai if someone dares to.
The best in terms of location and service for businessmen attending trade exhibitions in HK. The Grand club for club rooms is fantastic with great views,relaxing ambience and friendly staff. Close to HK station to get to airport quickly.
Comment from
Jan 8, 2014
Dear Bala Greetings! Thanks for sharing your recent stay experience with us. We are truly appreciative for your compliments regarding our rooms and service. Great to know that you had an enjoyable stay. We look forward to welcoming you back soon. Kind regards Gladis Director of Marketing Communications Grand Hyatt Hong Kong
4 out of 5
Recommended
for Everyone
by A verified traveler

Day room after a cruise

Posted Mar 19, 2014
Pros: The check in staff were great - giving us our room immediately we arrived at 10am
Cons: Some steam rooms
The hotel is in a great location to finish-up a Far East cruise and spend the last day in Hong Kong. The only negative is the lack of a steam room complex - just a dry sauna. This, and an excellent gym, is all on the 11th floor - so not as exciting as the complex in, say W Hotel. The hotel doesn't technically offer a day room rate - but they were able to give us our room at 10am - and we left around 9pm for the airport. Could not have been better.
Comment from
Jan 25, 2014
Thank you for taking the time to share your experience with us. We hope you had a pleasant stay at our hotel and the days in Hong Kong. Well noted your feedback with regards to the recreational facilities on the 11th floor, we thank for your kind understanding. Once again, it’s our honour to have you as our guest. We look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications
4 out of 5
Recommended
for Everyone
by mice comfortabl from r

Comforte

Posted Mar 17, 2014
It is a nice hotel to stay at comfortable good location clean with friendly staff
Comment from
Jan 19, 2014
Dear mice comfortabl Thank you for taking the time to share with us your experience. Grateful that you had a pleasant stay at the Grand Hyatt Hong Kong. We will share your compliments to our associates. We look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications
5 out of 5
Recommended
for Everyone
by Hyoung from Seoul

Very good location !! nice hotel for travel

Posted Mar 11, 2014
Pros: Very good service at Club lounge
Very good location !! nice hotel for travel and business trip in HK
Comment from
Jan 13, 2014
Dear Hyoung Greetings. Thank you for your positive comments. We truly appreciate your support. Look forward to welcoming you back. Kind regards Gladis Young Director of Marketing Communications
5 out of 5
Recommended
for Everyone
by cbc789 from hkg

One of the best hotels in HK

Posted Feb 12, 2014
Stayed four nights and enjoyed every minutes of this wonderful hotel. Excellent service all around. Highly recommend.
5 out of 5
Recommended
for Everyone
by Johnny Edward from Springfield, MO

Nice Hotel with Magnificent harbor view

Posted Feb 7, 2014
Pros: Harbor view
Cons: The room needs to be reneovated since it is dated.
Location: Starbucks and 7 eleven are closed by.
We booked this hotel for our vacation during the Chinese new year. I was with my family visiting Hong Kong to enjoy sightseeing and shopping. The room was big considering Hong Kong standards. Hotel staff were supported especially the concierge. They helped me to reserve for restaurants and cheacked sightseeing directions. The room service was extremely good, and tidy up the room twice a day. The harbor view room worth the addition in price. On the other side, the hotel is not close to MTR station since it needs 10 to 15 minutes walk. Though, it is perfect option for business since it is closed to convention center. Overall, we enjoyed our stay at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2014
5 out of 5
Recommended
for Everyone
by Sanjay from Australia

Impressive hotel overlooking Victoria Harbour

Posted Jan 5, 2014
Pros: Brilliant location & Extremely warm & professional staff
Cons: Facilities in the room were prettty basic for the room price.
Location: Ferry ride to Tsim Shai Tsui with phenomenal photo-ops of HK & Kowloon skyline, Ferry to Macau & loads of shopping & dining opportunities everywhere.
With breathtaking views of Victoria Harbour from Harbour View rooms, situated a brief ferry ride away from the shopping & museums of Tsim Shai Tsui (Kowloon) & close to Exhibition Centre & other amenities it is a glamorously comfortable place to stay. Has a great variety of dining options & the ambience is very aesthetic & pleasing to the eyes. The staff were extremely helpful & attentive and the rooms luxurious. However the room during the brief stay needed maintenance twice for minor yet inconvenient things & the construction in the neighbourhood was a minor irritant due to the noise quotient.
5 out of 5
by Olga

This traveler left a rating score only Posted Jan 2, 2014
5 out of 5
Recommended
for Everyone
by Ron from Vancouver

Grand Hyatt is still Grand - under Construction!

Posted Nov 29, 2013
Pros: Staff is very professional and courteous. No "stuckup" attitude you find in other 5* hotels.
Cons: Renovations are happening and will disturb you if you are trying to sleep in. Starts at about 9am.
Location: Star Ferry is the best way to get to TST and is only about a 10 mins walk away. Walk over to Wan Chai and there are many eateries.
1st time staying here but usually stay at the Hyatt Regency (K11) in TST since I had a few meetings on HK Island. The hotel is a bit out of the ways from MTR but it's a nice change. It's about 10 mins from the Star Ferry and about 20 mins from the MTR station (Wan Chai). Taxi is easy and does not cost a lot. The staff and the hotel is great! Very professional and courteous. Nothing to complain about. Had the buffet on the ground floor restaurant and on the terrace. Both were exceptional...really, I am not a big fan of buffet anywhere but this was a 5* buffet. Not cheap though - from $600 to $800 (HKD) per person. Pamper yourself and try it, you won't regret it. The room was large as I asked for a king size bed room. It is North Amercian sized so this is rare for HK. I was on a floor that is still waiting to be renovated but I actually enjoyed the old style decor - i.e. gold faucets, marble floors, etc. Another person I was travelling with had a room on the renovated floor, nice and modern. If you have a chance, get the room with the Harbour view...it's one of the BEST views anywhere in the world. I was lucky as the smog was not that bad during my stay. The services and amenities are expensive but this is the Grand Hyatt, where foreign dignitaries stay all the time. Overall, it is a 5* hotel with everything to back it up.