Ratings based on 141 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Marseille

Très bel Hotel , très bien situé

Posted Dec 9, 2014
Pros: Réception parfaite
La vue exceptionnelle était un peu gâchée par des travaux juste devant l'Hotel. Dommage .
Comment from Hotel Management
Dec 10, 2014 by Gladis, Hotel Management
Dear Martine Greetings from Grand Hyatt Hong Kong. Thank you for your complimentary feedback. We agree with you that the harbour view from our guestroom is stunning. Appreciate your understanding re construction outside the hotel. Thanks again for choosing to stay with us. We look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications
3 out of 5
Recommended
for Everyone
by A verified travelerfrom SvH

Good location

Posted Nov 17, 2014
Wonderful staff doing their utmost at all times to provide service. The hotel shows its age and the interiors tired and run down. Uncomfortable beds. Dysfunctional and poor lighting system. Restaurants very good and first class choice mended. Service slow. Hotel suffers from vicinity to conference centre being overrun by short term day trippers becoming a bit like a bus station. Spa staff very friendly but lack experience in massage skills. Taxi waiting time very long but understandable because of long central demo shutdown
Comment from Hotel Management
Nov 26, 2014 by Gladis, Hotel Management
Dear Valued Guest Thanks for taking the time to share your recent experience with us. Glad that you are generally satisfied with our service and restaurants, and thanks for your feedback with regards to the massage experience and old room. We hope that you can experience our newly designed guestroom on your next visit, that the room is more intimate, comfortable and functional. Thank you again for choosing us. We look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Posted Oct 21, 2014
A very well furnished hotel and close to many sites (Star ferry, Central and Admiralty). Good recently refurbished rooms with great view of the harbor
Comment from Hotel Management
Nov 7, 2014 by Gladis, Hotel Management
Dear Ron Thank you for taking the time to share your recent experience. Pleased to learn that you enjoyed your stay in our newly designed Grand Deluxe Harbour Room. Thank you again for choosing to stay with us. Look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications
5 out of 5
Recommended
for Business Travelers
by AKfrom 日本

落ち着いたホテル

Posted Sep 11, 2014 on Hotels.com
ビジネスでの滞在でしたが、落ち着いていていいホテルです。
Comment from Hotel Management
Nov 29, 2014 by Gladis, Hotel Management
Dear AK, Thank you for choosing to stay with us in this business trip. We are delighted to know that you enjoyed the stay. We look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications
4 out of 5
Recommended
for Shopping
by ファロfrom グランドハイアット

従業員がテキパキ

Posted Sep 8, 2014 on Hotels.com
アメリカ系のシェラトン、ヒルトン、ハイアットは使いやすいし自分自身慣れているので今回もグランドハイアットを選びましたが、やはり心地よかったです。ただショッピングに行くには、毎回タクシーで出かけるので不便かもしれません。しかし眺めもいいし来年も泊まりたい。
Comment from Hotel Management
Nov 15, 2014 by Gladis, Hotel Management
Dear ファロ Thank you for taking the time to share your experience. We are delighted to know that everything had gone well and our staff make you a pleasant stay. We will certainly keep it up, and to deliver beyond your expectations. We look forward to welcoming you back again in the near future. Kind regards Gladis Young Director of Marketing Communications
Comment from Hotel Management
Nov 15, 2014 by Gladis, Hotel Management
Dear ファロ Thank you for taking the time to share your experience. We are delighted to know that everything had gone well and our staff make you a pleasant stay. We will certainly keep it up, and to deliver beyond your expectations. We look forward to welcoming you back again in the near future. Kind regards Gladis Young Director of Marketing Communications
5 out of 5
Recommended
for Business Travelers
by Billiefrom Australia

Service is good have 5 stars hotel standard

Posted Sep 4, 2014 on Hotels.com
I enjoyed my stay this because Grand Hyatt is very good and the staff is very professional.and sea view room is quite good. Near WanChai have a lots of location resturant and shops.good for visiting.
Comment from Hotel Management
Nov 15, 2014 by Gladis, Hotel Management
Dear Billie Thank you for sharing your feedback of your stay. Happy to know that you had enjoyed your stay and visited good restaurants and shops nearby. We are appreciative of your compliments for the professional service of our staff. It is our honour to have you as our guest. Look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications
Comment from Hotel Management
Nov 15, 2014 by Gladis, Hotel Management
Dear Billie Thank you for sharing your feedback of your stay. Happy to know that you had enjoyed your stay and visited good restaurants and shops nearby. We are appreciative of your compliments for the professional service of our staff. It is our honour to have you as our guest. Look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications
5 out of 5
Recommended
for Couples
by 원 석from 서울

친절한 직원들

Posted Sep 3, 2014 on Hotels.com
하버뷰의 객실에서 편안하게 잘 쉬고 잘 지냈습니다. 직원들이 너무 친절하시고 기분이 매우 좋았습니다.
Comment from Hotel Management
Nov 15, 2014 by Gladis, Hotel Management
Dear원 석 Thank you for staying with us and sharing your recent experience. Delighted to know that you had an enjoyable stay in our harbour view room. We appreciate your compliments for our staff, we will share with the team. We look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Dubai

Comfortable Expo-friendly and five star

Posted Sep 1, 2014
Pros: Thoroughly attentive staff who provided excellent service, great location, excellent view, good quality room and good facilities
Cons: N/A
Location: Convention centre at the door step, lots of bars, eating places, shopping close by, ferry terminal (the best way to cross the bay) a 5 minute walk.
Grand Hyatt's are generally nice places to stay in any country and this one didn't disappoint. The staff were incredibly courteous and attentive. I was upgraded to a room with a better view (being a panoramic view from the island towards TST across the harbour, very nice indeed) upon check-in. The hotel is being upgraded at the time of this writing so there were a few things closed for renovation but that was a minor inconvenience given the good range of choices within.The hotel is quite literally atop the convention centre so accessing that was very easy (my primary reason for being in Hong Kong) and the location is an easy 5 minute walk to the ferry station, well serviced by taxis and a short walk to the older streets of Wan Chai or a 5 minute taxi trip to Causeway Bay's shopping areas.
Comment from Hotel Management
Sep 4, 2014 by Gladis, Hotel Management
Dear Rob Thanks for staying with us and taking the time to share your experience. Delighted to receive your compliments regarding our views and service. Glad that you had the chance to explore the heritage of Wanchai and the vicinity. Thanks for your understanding of our renovation project. We hope to bring you a brand new experience and continue to exceed your expectation. Look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications
5 out of 5
Recommended
for Getaway With Friends
by LEEfrom SEOUL

아늑한 휴식, 그리고 훌륭한 야경

Posted Aug 28, 2014 on Hotels.com
서비스가 너무 좋았고, 하버뷰 객실의 전망이 너무 좋았습니다. 침대도 너무 편안해서 여행에서 쌓인 피곤을 모두 풀어주는 듯한 느낌이였습니다. 얼리 체크인도 편하게 이루어졌고, 다음번 홍콩을 방문하더라도 그랜드 하얏트에 머무를 예정입니다.
Comment from Hotel Management
Nov 1, 2014 by Gladis, Hotel Management
Dear LEE Greetings! Thank you for sharing your experience regarding your recent stay. Happy that you enjoyed the room and the harbour view. We look forward to welcoming you back again soon. Kind regards Gladis Young Director of Marketing Communications
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Luxurious hotel near multiple destinations

Posted Aug 26, 2014
Pros: The amenities, warm staff, and comfortable bedding.
Location: Wan Chai district is a few blocks away where you can find some nice pubs and restaurants. A Starbucks is close to hotel.
My wife and I enjoyed the warm reception as soon as we drove up to the hotel entrance. Our plane arrived very early, so we were able to enjoy a full buffet breakfast prior to check-in time. The staff delivered our luggage immediately to the room and offered immediate suggestions on how to commute to Kowloon sans the traffic. The exercise room was topnotch, pool area immaculate and the Waterfall Bar was perfect for evening nightcaps. The bedding was extremely comfortable, shower was equipped with the "rain-head" which extended my time in their by twenty minutes. There are speakers in the bathroom to enjoy some jazz while dressing. Daily newspaper is delivered and bottles of water are plentiful which added a nice touch.
Comment from Hotel Management
Sep 2, 2014 by Gladis, Hotel Management
Dear Rodney Thank you for staying at Grand Hyatt Hong Kong. Delighted that you had a warm welcome and enjoyed the room. Appreciative of your compliments regarding our concierge service, 24-hour fitness studios. We can’t agree with you more that the pool area is a hidden gem of this city oasis. Again, thank you for choosing to stay with us. We look forward to welcoming you back soon. Kind regards Gladis Young Director of Marketing Communications