Ratings based on 302 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Jimmy from Melbourne Australia

Grand but BLANK

Posted Apr 19, 2014
Pros: The staff is friendly and obliging.
Cons: Unfortunately, it is let down by some outdated WiFi policy. I had to contact the hotel to cancel a pending charge on my credit card.
We spent 5 nights at this hotel after our trip to Japan. This is the first time we stayed at that hotel. We were attracted by the fact that it is one of the few hotels in North Point/Quarry Bay that is served by Airport Express Shuttle buses. We were first impressed by the lobby which is huge and grand BUT unfortunately Bare and COLD. The trouble with the big lobby is the emptiness, which renders it to a huge sound box. We were alarmed by the noise that came from a noisy party when we checked in. Luckily, there was no more noisy problem during our stay. We were informed at check-in that only 2 devices can be used to access the free Wi-Fi. Otherwise, a daily charge of HKD$130 will apply. However, to our surprise, we were told on our second day of stay that each room can have only devices REGISTERED. While we had 2 mobile phones and 1 labtop, we took care that only 2 devices were used at ANY ONETIME. We were told by the check-in staff that we will be charged $130 since we had 3 devices registered. I explained that this is not the way it was explained to me at check-in time. The supervisor in charge, Ernest, was nice enough to promise me that charge will be reversed. I had stayed at many hotels in the world and I must admit this is the first hotel that imposed restriction on the number of devices on free WiFi, especially in view of the fact that it was supplied by 3G, another company in the Li Kingdom.
4 out of 5
Recommended
for Everyone
by Miguel Angel from Monterrey

Hong Kong fair

Posted Apr 18, 2014
Hotel staff very good. Room very small even with upgrade room. Cleaness ok. Buffet breakfast few food options. And menu food taste bad.
4 out of 5
Recommended
for Everyone
by Maktar from Bangi

nice hotel, easy access to MRT

Posted Apr 16, 2014
Pros: near to the public transport facilities.
very good hotel, near to MRT station (Fortress Hill) and have a free shuttle bus from the hotel to Hong Kong Central station for Airport Express Train. The only negative point is the surrounding due to a new facility (?new hotel) under construction. Overall is PLEASING.
5 out of 5
Recommended
for Everyone
by Cara from Kitchener, Canada

Babymoon

Posted Apr 12, 2014
While a bit away from the hustle and bustle, hotel is nice and close to fortress hill Subway stop. Recommend upgrading to the Harbour Club as it is well worth the extra dollars for the perks that come along with it. Hotel staff was so kind and attentive and rooms were of modern design and well cleaned. We'd love to come back one day.
5 out of 5
Recommended
for Everyone
by A verified traveler

My Stay

Posted Apr 7, 2014
Pros: Great location
Location: Close to subway.
Excellent stay. Second time visit the same hotel. Did not disappointed again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 1, 2014
Very good I enjoy the hotel. Good price. The people where so kind.
4 out of 5
Recommended
for Everyone
by jes from van bc

Good location

Posted Mar 28, 2014
Good area. Close to mtr and lot of restaurant. Walked home from causeway all the time. The rooms r a bit old but still kept good. Bathroom is good Staff is great
5 out of 5
Recommended
for Everyone
by Paul from Bangkok

Best stay in Hong Kong ever

Posted Mar 28, 2014
I have been to Hong Kong several times before, but I never had such a pleasant experience as at this hotel. The room was simply beautiful: tastefully decorated, spatious (which is not always the case in HK) and very clean. The bed was extremely comfortable and the view on the harbor added a charming touch to my stay - though constructions seem to be ongoing on the other side of the street, and those may obstruct the view in the future. The icing on the cake, however, was the hotel staff, which was the most helpful and kind I ever encountered in Hong Kong. I am definitely going back, and would highly recommend the place to everyone heading to HK, either on a vacation or on a business trip.
4 out of 5
Recommended
for Everyone
by VIKI

good hotel but not that place

Posted Mar 24, 2014
Pros: They really maintain it new hotel .
Cons: Break fast they offered you which can order and that ake too long time.
Location: Sea view n less then 5 mnutes walking to mtr what else you need >??
Great hotel thet treat like real expedia elite customer. All good just i not stay in that area.
5 out of 5
Recommended
for Everyone
by Aussie couple from Gold Coast Australia

Excellent hotel with very professional staff.

Posted Mar 20, 2014
Pros: The inclusions such as breakfast, afternoon tea, cocktails from 6pm till 8pm and free internet were just the icing on the cake.
Cons: Hard to suggest anything
Location: The hotel is close to the MTR station of Fortress Hill. Walk the streets to capture the vibrant culture of the locals who go out of their way to help.
Arrived early (9.00am) expecting to just leave our luggage in storage but we were offered a complementary breakfast and lounge accommodation on the 41st floor whilst they attended to our room. We were in our room on the 39th floor by 10am. Checkout is not until 5pm. We were made to feel "special" which probably had to do with the room rate we paid but it was worth it. The view over Victoria Harbour to Kowloon was magnificent spoilt only by the fog or smog. We ate "in" (room service) on both nights. Chinese set menu the first night was excellent and the next night the Thai green chicken curry was the best we have ever had.