Ratings based on 454 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Wellington, New Zealand

Fantastic setting beside the harbour

Posted Nov 13, 2014
Pros: This hotel knows how to look after its guests and has the wow factor for views and décor.
Cons: We can't fault it in any direction.
Location: Complimentary shuttle every half hour to the heart of Kowloon -10-15 minute ride. Promenade walk beside the harbour. Local shopping.
This hotel really treats their guests as first priority. The staff were all very pleasant and helpful and made us very welcome. We arrived at 9am and check-in is listed as 2pm but the hotel staff were able to have a room ready for us by 11.30am. It was on a non-smoking floor as requested, but there had obviously been a smoker in the room and we were immediately given another room, an upgrade, with larger room and harbour view. Loved the room but we couldn't adjust the air-conditioning. We reported it next day and it was attended to immediately but still a problem the next night. We were asked if we would like to change rooms and were offered another lovely room which we accepted.
Comment from Hotel Management
Nov 28, 2014 by Manager, Hotel Management
Dear Fabi, Thank you for staying with us and your valuable comments. We always seek to provide a flawless and memorable stay to our every guest. We hope it didn't cause you much inconvenient on the room changes. We have noted your preference from this visit and shall ensure the room for your next visit will be well arranged. Hope to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

First time to Hong kong

Posted Nov 13, 2014
Pros: Top class staff
Location: The shuttle bus worked well so being 10 mins out of town was not an issue.
Not too much in the near neighbourhood but nice walk along the promenade. Upgraded to Club and worth it.
Comment from Hotel Management
Nov 28, 2014 by Manager, Hotel Management
Dear guest, Thank you for staying with us. Hope you've enjoyed the environment and the breezing promenade outside the hotel. Perhaps we can suggest some local restaurants to you around the hotel on your next visit to further enhance your staying experience!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Awesome hotel

Posted Oct 30, 2014
Pros: Staff & location
Location: It's away from the city so it's unique location for going into city or shopping in Kowloon area. Close to top quality tailors, bars & restaurants.
This hotel is in a great location for the view of Hong Kong Island. Food and service just great. Courtesy bus and concierge the best ever.
Comment from Hotel Management
Nov 28, 2014 by Manager, Hotel Management
Dear guest, Thank you for your lovely review. Great to learn you've enjoyed in all these aspect and look forward to seeing you next time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel - plus free shuttle bus

Posted Oct 28, 2014
Had a Harbour Club room - if you time things right it really helps make your money go further. Breakfast, afternoon tea and then early evening drinks (wine by the bottle is expensive in Hong Kong) together with tea/coffee and soft drinks throughout the day and free wifi - well worth the extra paid. Breakfasted once downstairs in the main breakfast restaurant and, although a little more choice of breakfast items, preferred the 19th floor Harbour Club.
Comment from Hotel Management
Nov 28, 2014 by Manager, Hotel Management
Dear guest, Thank you for your review and highlighting the value of the Harbour Club. Hope you've enjoyed our Harbour Club services and look forward to seeing you soon!
3 out of 5
by A verified travelerfrom san francisco

Ok hotel, but not for that price!

Posted Oct 27, 2014
Pros: outside & the lobby was very nice!
Cons: rooms!
Location: not a very good location! you must take a taxi or bus out! your in the middle of no where!
outside looks great, but when I got my room... I was very disappointed! it was ok, nothing wrong with room but it seen very old! don't get me wrong! if you are paying for that price, You should get a nice room.
Comment from Hotel Management
Nov 28, 2014 by Manager, Hotel Management
Dear Milton, Thank you very much for bringing your valuable comments to our attention. We will certainly look into this and hopefully giving you a more pleasant stay for your next visit!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom london

A good quality hotel in a quieter area of the city

Posted Oct 21, 2014
Great views of the harbour if you take a harbour view room.You need the hotel mini bus to get to the centre of the city as it is a half hour walk away otherwise. The area around the hotel is ok but not blessed with any really good restaurants. Hotel staff very friendly and helpful. Good in house restaurants and a good fitness centre.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Fantastic hotel

Posted Oct 21, 2014
Been going to hongkong for the last 5 years 1st time stayed here the experience was great
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Room with a view.

Posted Oct 19, 2014
Pros: It was quality. Rooms are dated but still have a lot of class. I had a suite with 2 bathrooms and a living area with a mini kithen
Cons: New carpets. But its not something that has to be done.
Location: Its central. Great views.
I have to say. They say that Hong Kong have very tight hotel rooms. This hotel stands out all on its own. The room was 1000 sq ft. Wow. The rooftop pool was amazing. The gym the restaurant. I could live in this hotel. And its a short cab ride to the central square. You will not be disappointed.
Comment from Hotel Management
Oct 21, 2014 by Manager, Hotel Management
Dear K, Thank you very much for your wonderful review and recommendation. Yes, Harbour Grand Kowloon has been well-known for the room size versus most same grading hotels in town. I believed the room you've experienced was one of the higher category suite. Trusted you've enjoyed as much as our rooftop swimming pool, gym and restaurants. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new zealand

Best hotel of our trip

Posted Oct 15, 2014
This hotel is well worth the money! We booked for a harbour view room and so glad we did as the view was amazing. Staff were so friendly and attentive, the pool was amazing and we had the best time here! If we go back to Hong Kong we will definatley stay here again. This hotel was the last on a list of about 7 we stayed at on our trip to Europe (this was our stop over on way home) and I can easily say it was the most enjoyable, cleanest, best facilities and service. Book here you will not regret it!
Comment from Hotel Management
Oct 21, 2014 by Manager, Hotel Management
Dear Libby, Thank you very much for your wonderful and lovely review. Indeed, the harbour view room is THE most popular room type here at the hotel. It has undoubtedly one of the best angles overseeing the famous Victoria Harbour of Hong Kong. We hope you've had an amazing journey, not just at the hotel, but also at other destinations! Once again, it is our pleasure to have you staying with us and look forward to welcoming you in the nearest future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wellington, NZ

Lovely hotel with wonderful views.

Posted Oct 1, 2014
Pros: Everything
Location: Can walk along waterfront into Nathan Rd, Whampoa shops are nearby as are other restaurants.
A beautiful scent greets one on entry to hotel lobby. Wonderful rooms, clean, great views, awesome breakfast, nice setting.
Comment from Hotel Management
Oct 21, 2014 by Manager, Hotel Management
Dear Natalie, Thank you for your wonderful review. We are glad to have you staying with us and hope you've had a pleasant journey to Hong Kong. We very much look forward to seeing you again.