“Great new hotel in Kowloon”
I travel 5-6 times a year to Hong Kong for business, have stayed at many different hotels. The Icon is my favorite. It's a new hotel owned by the local university. The Icon covers all the basics- good-sized rooms, very nice shower, TV has excellent range of channels. I like to exercise, and their gym is one of the nicest in Hong Kong. High quality cardio equipment.
I've stayed in both the executive floors and the regular rooms, and once had a suite. The suite was heaven, fantastic views of harbor, great bath with windows on two sides, spacious, just great.
Service is what sets the hotel apart. Employees are uniformly attentive and nice. On my most recent trip, my billfold with my passport, credit cards and cash was stolen when I crossed to Hong Kong from Shenzhen. I needed assistance getting a new passport, as my flight was in two days. The assistant manager immediately gave me contact info for the credit cards and US consulate, helped with the police report, and printed out the docs I had to take to the consulate for my new passport. She was outstanding.
The only negative about the hotel is that it is not as centrally located as it could be. It's about a 7-8 minute walk to the MTR. On the other hand, you can easily walk maybe 150 meters to the train station to go to Lo Wu (Shenzhen). And it's near many other hotels, so there are lots of restaurants to choose from within easy walking distance. Overall, I recommend the Icon, it's my favorite in HK.