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Reviews of MK STAY(formerly HOTEL MK)

3 out of 5
MK STAY(formerly HOTEL MK)
11 Changsha Street, Mongkok, Kowloon

Reviews

6.0
Rating 10 - Excellent. 62 out of 930 reviews" "
Rating 8 - Good. 264 out of 930 reviews" "
Rating 6 - Okay. 308 out of 930 reviews" "
Rating 4 - Poor. 175 out of 930 reviews" "
Rating 2 - Terrible. 121 out of 930 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Sek

Disliked: Cleanliness
Stayed 5 nights in Jan 2024

10/10 Excellent

Kum Fai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in on a Saturday 6 Jan took a long time because rooms were ready. Staff were very nice but as a while this operation should be improved on
Stayed 3 nights in Jan 2024

4/10 Poor

Richard

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023

6/10 Okay

Andreas

Stayed 1 night in May 2023

8/10 Good

Angel

Traveled with partner
Liked: Cleanliness, staff & service
Room, bed and bathroom are clean. Pillows are too flat. Wish there were more hooks and hangers available for hanging clothes.
Stayed 2 nights in Apr 2023

8/10 Good

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Hang Lim

Stayed 1 night in Sep 2022

8/10 Good

yeung

Business traveler
Liked: Cleanliness, staff & service
Stayed 18 nights in Apr 2020

6/10 Okay

SINGH

Stayed 2 nights in Mar 2020

8/10 Good

EakNaRak, Bangkok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Marketplace, Very Convenience. Many Restaurant and Convenience Stores Around.
Stayed 3 nights in Dec 2019
Response from arthur chan on Jan 11, 2020
Thank you for staying with us. We hope to serve you in near future.

10/10 Excellent

YIU MAN RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice in Hong Kong
Located in the centre of Kowloon peninsula. Visited many times and still my favourite choice in Hong Kong. Easy to arrive by taking Airport Bus A21 and the location is just less than 5 minutes walking distance from Mongkok or Yau Ma Tei metro station then you may go everywhere in the territory. Rooms are renovated and more comfortable. Staff are friendly, help and considerate. Price is fair and value for money.
Stayed 2 nights in Oct 2019
Response from Arthur CHAN on Nov 23, 2019
Thank you for staying with us. We hope to serve you in near future.

10/10 Excellent

YIU MAN RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Arthur CHAN on Nov 23, 2019
Thank you for staying with us. We hope to serve you in near future.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel.
There were major renovations underway while I stayed but the newly refurbished rooms are very nice clean and very functional. Great location in the middle of Nathan Rd. Would definately stay there again.Will be great when the upgrade is completed.
Stayed 1 night in Jun 2019
Response from arthur chan on Jul 12, 2019
Thank you for staying with us. We are so pleased hearing from you that you are satisfactory of our renovated rooms. Thanks for your encouraging and support, we hope to serve you in near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to the MTR and a lot of good areas.
Stayed 8 nights in May 2019
Response from Arthur CHAN on Jun 4, 2019
Thank you for staying with us. We hope to serve you in near future.

10/10 Excellent

YIU MAN RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Arthur CHAN on Jun 4, 2019
Thank you for staying with us.We hope to serve you in near future.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Arthur CHAN on Jun 4, 2019
Thank you for staying with us.We hope to serve you in near future.

4/10 Poor

Hwee Keng

Disliked: Cleanliness, property conditions & facilities, room comfort
Location is good but room area unexpected narrow
Stayed 3 nights in Apr 2019
Response from Arthur CHAN on May 1, 2019
Thank you for staying with us. We suggest you to reserve our Executive Room or SUPER Deluxe Room next time which they are bigger size among all room types. There are more amenities such as wardrobe, chair, table, fridge…etc. We hope to serve you in near future.

6/10 Okay

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Currently undergoing renovations (April 2019) and thus noisy during the day. Carpet was very worn, curtains slightly too small to block light, bathroom has awkward layout (folding door blocks access to sink when open).
Stayed 1 night in Apr 2019
Response from Arthur CHAN on May 1, 2019
Thank you for staying with us.Noisy problem will be resolved after renovation is completed. Besides, please provide us your booking number which we can improve the room amenities. We hope to serve you in near future.

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price - location and Hotel service.
It was great service on our arrival right through until we left The room was clean and tidy, bathroom / shower area was nice and clean serviced daily. We had the usual shampoo body soap towels clean of course changed daily. The location was good only a few meters back from the main road and close to Ladies market and walking distance to the other ones. Also lots of fast food and great restaurants nearby with all tastes available.
Stayed 3 nights in Mar 2019
Response from Arthur CHAN on Apr 13, 2019
Thank you for staying with us.We hope to serve you in near future.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel MK service
I booked the twin bedrooms three months in advance. However, I did not get the room which I requested once I check-in. Staffs said no twin bedrooms available. Said no and no. They did not care on what you book via Hotel.com. Regarding this, you have to fight for the room that you requests. I complaint and ask for meeting the hotel manager. Finally, staffs said "OK. I will give twin beds for you this time". I learnt that actually, staffs have the twin bedrooms but they rarely give to customers who book online. They prepare twin bedrooms and sell to walk-in customers.
Stayed 5 nights in Mar 2019
Response from Arthur CHAN on Mar 26, 2019
Thank you for staying with us. Please be informed all the bedding request is subject to our availability and this has been showed in all booking agents. If we are shortage of twin bed rooms, we will assign you to double bed rooms. In your situation, we tried hard to allocate the twin bed to you which it was not check-in yet. It is incorrect to say the twin bed is only for walk-in purpose.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, this is a good hotel if you’re going to be in Mong Kok. Room is small but has everything you need. Near Mtr station, grocery store close by, many restaurants, as well as drop off laundry shop. Staff was helpful. Only downside was al the construction noise from 9 to 5 pm. Would stay again though given its proximity.
Stayed 5 nights in Mar 2019
Response from Arthur CHAN on Mar 26, 2019
Thank you for staying with us. Our renovation will take about few months and it will be finished as fast as we can. We hope to serve you in near future.

4/10 Poor

Verified traveler

Disliked: Cleanliness
Rooms very very small and exposed pipes etc in the bathroom
Stayed 3 nights in Mar 2019
Response from Arthur CHAN on Mar 26, 2019
Thank you for staying with us. We are now taking renovation to all rooms and the pipes are no longer be exposed. They will be hidden so that the bathroom is tiny and clean. We hope to serve you in near future.

2/10 Terrible

Verified traveler

Stayed 4 nights in Mar 2019
Response from Arthur CHAN on Apr 13, 2019
Thank you for staying with us.We hope to serve you in near future.

8/10 Good

Chuan Boo

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019
Response from Arthur CHAN on Mar 11, 2019
Thank you for staying with us. We hope to serve you in near future.

8/10 Good

Sook Chu

Liked: Cleanliness, staff & service
Good service n very convenient location
Stayed 3 nights in Feb 2019
Response from Arthur CHAN on Mar 11, 2019
Thank you for staying with us. We hope to serve you in near future.

6/10 Okay

Siu Ling

Stayed 1 night in Feb 2019
Response from Arthur CHAN on Feb 23, 2019
Thank you for staying with us. We hope to serve you in near future.

6/10 Okay

Verified traveler

Stayed 2 nights in Jan 2019
Response from Arthur CHAN on Feb 2, 2019
Thank you for staying with us. We hope to serve you in near future.

8/10 Good

Muhammad

Liked: Cleanliness, staff & service
Small
The room and toilet are small. They will never change our bedsheet unless we call and request for it. By just putting the indicator to clean my room is not enough. Overall the hotel is fine.
Stayed 6 nights in Jan 2019
Response from Arthur CHAN on Feb 2, 2019
Thank you for staying with us. Please be informed our housekeeping staffs may help to change your bedsheet once per two days. We do follow your request once you want to change it everyday. We hope to serve you in near future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t book this hotel again very small room and heater need waiting 20 min other ppl bath.....
Stayed 4 nights in Jan 2019
Response from Arthur CHAN on Feb 2, 2019
Thank you for staying with us. Please be informed most of our water heaters have to be switched on and wait for 20min except SUPER Deluxe Room. Their water heaters are newer and spend less time. We hope to serve you in near future.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2019
Response from Arthur CHAN on Feb 2, 2019
Thank you for staying with us. We hope to serve you in near future.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
One street away from NATHAN blvd. Bathroom is very clean. Bed sheet seems never clean. Signs of uses, stains, hairs are visible through out the bed sheet and bed cover. You only get about 5 mins of continuous hot water then you need wait at least 10 min for water to heat up again. Very small and tiny bathroom.
Stayed 2 nights in Jan 2019
Response from Arthur CHAN on Jan 18, 2019
Thank you for staying with us. We will reflect this issue to our housekeeping team for improvement. We hope to serve you in near future.

10/10 Excellent

YIU MAN RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Arthur CHAN on Jan 18, 2019
Thank you for staying with us. We hope to serve you in near future.

10/10 Excellent

YIU MAN RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Arthur CHAN on Jan 18, 2019
Thank you for staying with us. We hope to serve you in near future.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
It's a motel
The rooms are terribly small, we actually paid to upgrade our room to the largest executive room after we slept in the small room for 1 night. The bathroom in the smaller room is so small i could hardly turn while showering. I had to use the window ledge to hold toiletries and toilet paper. Bed is passable but pillows are so bad I had a stiff neck the whole time on my trip. There's very little storage space too and is more like a motel than hotel. Some staff were helpful, others gave the air of "cannot be bothered". Location is the only plus.
Stayed 4 nights in Dec 2018
Response from Arthur CHAN on Jan 18, 2019
Thank you for staying with us. We suggest you to reserve our Executive Room or SUPER Deluxe Room which are more spacious than other room types. We may also reflect the cleaning issue to our housekeeping team for improvement.We hope to serve you in near future.

4/10 Poor

Ho Yeung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Arthur CHAN on Jan 4, 2019
Thank you for staying with us. We hope to serve you in near future.

2/10 Terrible

R, US

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient location; however, our room was not as expected based on the photos and reviews. The bathroom had exposed pipes, the room condition did not look well maintained or very cleanly, and the bed was not comfortable. The lobby itself looked trendy and up kept, but the room was not of the same standard.
Stayed 1 night in Dec 2018
Response from Arthur CHAN on Dec 19, 2018
Thank you for staying with us. We suggest you to reserve our Deluxe Room(newly-renovated) next time.The rooms are fashion oriented and the pipes are hidden. We hope to serve you in near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom does not have any shower curtain but overall condition was good. Bed size was good for a couple and room amenities were fine too.
Stayed 2 nights in Dec 2018
Response from Arthur CHAN on Dec 19, 2018
Thank you for staying with us. We hope to serve you in near future.

6/10 Okay

Joao

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2018
Response from Arthur CHAN on Dec 19, 2018
Thank you for staying with us. We hope to serve you in near future.

6/10 Okay

Tang

Stayed 4 nights in Nov 2018
Response from Arthur CHAN on Dec 5, 2018
Thank you for staying with us. We hope to serve you in near future.

2/10 Terrible

Ken, Bangkok

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed is rock hard, cannot sleep on it. Great location though
Stayed 3 nights in Nov 2018
Response from Arthur CHAN on Dec 5, 2018
Thank you for staying with us. We hope to serve you in near future.

8/10 Good

Yan, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money in central MongKong distract. Hotel can be reached from airport on the A21 bus and its in walking distance of MongKong MRT. The bed mattress is quite hard (assuming this is standard Asian preference). My husband and I travelled with two backpacks which pretty much took over all the available flood space.
Stayed 4 nights in Oct 2018
Response from Arthur CHAN on Nov 22, 2018
Thank you for staying with us. We suggest you to reserve our Executive Room or SUPER Deluxe Room as their bed mattress is different from normal rooms. We hope to serve you in near future.

8/10 Good

WING T., Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2018
Response from Josephine Lam on Nov 16, 2018
Thank you for sharing your positive comments and we are glad that you enjoyed your stay. Look forward to seeing you again in soon future

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always NICE
Nice concenient and simple
Stayed 1 night in Nov 2018
Response from Kenny Chan on Nov 13, 2018
Welcome to receive your feedback, we are appreciated. We are happy to serve you! Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Kenny Chan on Nov 13, 2018
We will address it dirctly.

2/10 Terrible

Chow Leng Suan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most hotel check out time 2pm n few hotel can extend for 1hr,we late for an hr n charged 100hk extra,explain to staff we took 1hr to search MK hotel but still penalty.
Stayed 1 night in Oct 2018
Response from Arthur CHAN on Nov 9, 2018
Thank you for staying with us. Our staffs should have mentioned the check-out time to all our guests which is 1200noon. Also, there are different check-out time for other hotels. We try to provide you flexible check-out time if you have request.We hope to serve you in near future.

10/10 Excellent

Michael Ho Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Arthur CHAN on Jul 6, 2018
Thank you for staying with us. We hope to serve you again in the near future.

10/10 Excellent

Traveller, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay n good location
Small but expected. Location is good! Lot of restaurant around. Near under ground rail. Like everywhere else, walking distance to everything u need!.
Stayed 1 night in Jun 2018
Response from Hotel MK on Jun 19, 2018
Thank you for staying with us. We are glad to know that you generally satisfied your stay with us. We hope to serve you again in the near future.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
MK hotel review
1) Location --> I've give 5 star for this due to just 3 min from bus stop to hotel that so easy and 7 min from MTR (Mongkok). 2) Room --> Room was too small with 2 bed, I'm not recommended MK hotel to people who are height more than 170 cm. bed is too short 3) Bathroom --> Very small and door was made from laminate material that wrong installation, it's inside out. it's crazy that people outside can see inside. .
Stayed 3 nights in May 2018
Response from Arthur CHAN on Jun 7, 2018
Thank you for staying with us. Please noted that the length of bed size is 6 feet therefore is long enough for a person lying on. Besides, we have taken note of your comments on bathroom door. We will inspect the door see whether installed properly.

6/10 Okay

doris, singapore

location, easy access to anywhere and airport
location, no comments of room as this is standard of HK
Stayed 3 nights in May 2018
Response from Arthur CHAN on Jun 5, 2018
Thank you for staying with us. We are glad to know that you generally satisfied your stay with us. We hope to serve you again in the near future.

8/10 Good

Jon, Guangzhou, China

Liked: Staff & service
It's Okay.
This is a no-frills, 3-star hotel that I have stayed in many times when I visit Hong Kong for a night or two on weekends. Hotel prices in HK fluctuate a lot and it could often get very expensive. I like Hotel MK because it's often in the low mid-range. I don't look for much since I just need a bed to sleep in that's not a hostel. The only problems that I have is that there is no heat in the winter so it can get cold and the beds are not soft. It's uncomfortable for side sleepers. The best things about this place is the location. MTR and Langham Place are very close. I also like the gritty neighborhoods of Mong Kok and there are a lot more locals in the area than in Tsim Sha Tsui or Central. I would recommend this place if you are just looking for basic accommodation.
Stayed 1 night in May 2018
Response from Hotel MK on May 16, 2018
Thank you for staying with us. We are glad to know that you generally satisfied your stay with us.We will definitely review all the issues for our future improvements. We hope to serve you again in the near future.