Ratings based on 60 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby Nick from ATL
Best Hotel in Tsim Sha Tsui, Hong KongPosted Nov 22, 2013
for Everyoneby A verified traveler
Posted Nov 22, 2013
for Familiesby Jane from Kyoto Japan
Friendly and Welcoming Minus the RelativesPosted Oct 7, 2013
Pros: The staff. The comfortable bed. The pool (and staff). I like the rain-style shower head.
Cons: The lighting in the bathroom was terrible. How do you put makeup on in the dark? Women whose eyes are over 50 will have trouble with low lighting.
Location: As long as you have this nearby exit to the subway, that is all you need to get anywhere. Other than that, a hotel taxi was there and ready.
I was greeted and assisted at the airport. I was greeted by name at the door of the hotel even before checking in. Every single staff member was earnest, hardworking, professional, helpful and genuinely kind. Even phone inquiries were cheerful. The location was really great, only steps from one exit (of many) from the MTR. The supermarket in the basement of the K-11 mall next door was convenient. I highly recommend this hotel.
for Everyoneby Marie from Darwin
Really nice hotel in great area of KowloonPosted Sep 29, 2013
Check in on arrival was extremely fast and efficient, staff fantastic and helpful. Requested help with airline booking and conscierge staff were excellent and could not have done more to assist. Highly recommend this hotel.
for Personal Eventby Pinankk from Australia
Comfortable, Good Service, friendly staffPosted Aug 29, 2013 on Hotels.com
Stay was very Pleseant, the staff was very helpful and friendly, the breakfast in the cafe was really great with a decent options. the cafe staff walked me through the whole buffet explaining me, whats vegetarian and which I can eat. the reception staff was also very friendly and helpful. The hotel is a little hard to find, but still very comfortable and very close to any kind of transportation. overall really good experience.
for Everyoneby K.Riad from Cairo - Doha
Excellent hotel in the middle of everythingPosted Aug 19, 2013
Pros: Hospitable staff, great location, perfect rooms and very close to everything. the hotel is right on the tube station and 2 minutes from the main buses
Cons: They are excellent and I need them to keep this high quality always as it's the best I had seen and way better than other hotels in the city.
Location: Its in the middle of Nathans street where everything is surrounding us, 3 minutes from the sea shore and a great view on the harbour.
I loved the hotel, the staff are really polite and helpful, room is perfect with great view, location is amazing
for Familiesby Woon from Singapore
Posted Aug 12, 2013 on Hotels.com
Pleasant Surprise....gave a free birthday cake un-asked
for Familiesby Victor (Hyatt passport member) from Los Angeles
Great staff and service but fire the designersPosted Aug 9, 2013 on Hotels.com
Staff was awesome and were obviously always trying to make up for the worst hotel design ever. Main Street entrance has stairs so careful with luggage. Then you take an elevator to the 3rd floor to check in, after you walk around for awhile passing a resturaunt to only have to walk further through a big open lobby. I am not talking cool set up like the Grand Hyatt Shanghai but more like to cool for itself pointless complicated access. Hotel has great views of the island and the harbour but the desks in the room face the inside of the room so difficult to enjoy the view, bathrooms have wierd doors that open directly into the sleeping area but are not wide enough to actually walk through so you have to walk into the hallway as is traditional. Lastly the main light switch for the room is bedside so it is difficult to light the room when you enter. Bottom line is that this hotel staff is awesome but the functionality of the facility is beyond overly complicated. Don't stay here if you want simple and elegant.
for Everyoneby Jules & Mike from Australia
Five star beautiful hotelPosted Aug 9, 2013
Pros: The space and comfort of the room
Cons: Least favourite things - I don't have any
Location: Close to all transport
The hotel is in a great location close to MTR, ferries and shopping we thoroughly enjoyed our stay and would recommend this hotel to anyone
for Everyoneby A verified traveler
By convenient location in downtown TSTPosted Aug 5, 2013
Nice hotel. Rooms very modern. Bit pricey but overall very good