Ratings based on 210 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

PERFECT CHOICE

Posted Jul 26, 2014
STAFF ARE VERY ACCOMODATING AND FRIENDLY. NICE VIEW FROM THE ROOM. CLEAN ROOM AND SPACEOUS
1 out of 5
Recommended
for Everyone
by A verified traveler

good location to tour

Posted Jul 25, 2014
good location to tour and center of downtown. but only one not good feeling with bad smell in the hotel room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Hotel

Posted Jun 27, 2014
Pros: Rooms, service, Food.
Cons: Pool and gym facilities.
Staff was super effective friendly. Food was great. Not cheap but you get what you pay for.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai, U.A.E

Very Good hotel in Kowloon, perfect for Tourists..

Posted Jun 21, 2014
Pros: nice facilities, very good breakfast spread, close to all the shopping, facing the harbor river...etc
Cons: swimming pool is just a bit small, but I am not complaining as I spent more time in the steam room and sauna
Location: shopping, restaurants, bars, fast food, underground rail station
We enjoyed this hotel so much that we ended by staying an extra night, so close to all the shopping areas, restaurants and bars. The hotel is facing the harbor which is also great to go for a walk or a jog at night. This hotel also has a great Breakfast buffet which lots of options for vegetarians. Must place to visit and stay when in Kowloon. A
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai, U.A.E

Great Hotel in Kowloon, perfect for Tourists...

Posted Jun 21, 2014
Pros: Very Close to shopping mall, in hotel buffet breakfast is awesome as it has many options for vegetarians and a wide spread with healthy fresh food.
Cons: Swimming pool is small but health center facilities are great
Location: Close to Shopping, nice restaurants, some good bars nearby
Overall experience at the Shangri-La Kowloon was really good, we enjoyed our stay and would like to come back to this hotel next time we are in Hong Kong, This hotel has a fantastic breakfast buffet spread which we enjoyed a lot as vegetarians it has a lots of things to select from bagels to Dosa's. The health and fitness center is great with steam/sauna/jacussi/ small swimming pool. During our stay, as we were overlooking the harbor/river, we got to see the Dragon Boat Festival Race right from our balcony.
5 out of 5
Recommended
for Everyone
by helen from cairns australia

Beautiful hotel

Posted Jun 20, 2014
Pros: Everything
Cons: A small matter but I have an allergy to perfumes ect and there seems to be a sort of smell like a perfumed spray in the foyer .so I stayed away .
Location: Stroll along the waterfront shopping and theatres
Loverly hotel with old world graciousness clean, comfortable huge bed what a view!!! Reminded me of the Waldorf in New York
1 out of 5
by Jasen from San Francisco, CA

Good location and thats it...

Posted Jun 19, 2014
Pros: The lobby and that is it!!
Cons: EVERYTHING! The staff and the out dated rooms!!
Location: Visit the tallest bar in the Ritz Carlton. The Hong Kong movie walk of fame is nearby. The Kowloon shopping area is also nearby to get your suits.
Was looking forward to staying at the famous ShangRi La and was completely disappointed with my stay. When I booked the reservation, I requested for 3 things, a harbor view, two twin beds and non-smoking. When I arrived, I was told we had the harbor room but only a king bed and smoking. And that other rooms will not be available until the next day, not a great start... Walking into the room it was quite spacious with a nice view of the harbor but the putrid smell of cigarette buds was overwhelming, YUCK! Then we had to wait awhile for a roll away bed, just not the impression I was hoping for considering the price we had to pay to stay there. The room itself is very dated, the cable TV was unwatchable due to static in their cable lines. The bathrooms were clean but felt like 1980's caesars palace. The rooms are due for a long overhaul and update. The lobby is probably the nicest thing about the hotel. I wrote an email to the GM about my stay since he initially contacted me. He said he was going to comp me another night by sending a voucher but I never received it. Goes to show you the customer service is not up to par from the top down. There are plenty of other hotels in the area, if you have the money to stay at the Ritz Carlton or W Hotel, they would probably be the better option. If you happen to across the bay, I would highly recommend Mira Moon, its a newer chic hotel but the staff is top notch and the rooms and amenities are first class.
5 out of 5
Recommended
for Everyone
by Simon from San Francisco

Great Place for a Home Away from Home.

Posted Apr 23, 2014
Pros: Security is fantastic. Even the elevators need the room key to activate the floor selection, let alone there were many security staff in the lobby.
Location: Shopping, shopping, and shopping.
Every thing positive. The place, the staff, and the stay - all superb experience.
5 out of 5
Recommended
for Everyone
by Brenda

Quick layover in Hong Kong

Posted Apr 17, 2014
We had a 24 hr layover in Hong Kong and decided we wanted to stay someplace special. What a find! The hotel staff were unbelievably attentive and we ate lunch at their Chinese restaurant and dinner at their casual dining place. We don't usually eat on hotel properties, but these two restaurants were amazingly good and both with excellent service and food. We wished we could've stayed longer as it was such a special place with beautiful views off the city.
5 out of 5
Recommended
for Everyone
by Shar from london

Spacious room by HK standard, but the 90's deco

Posted Apr 14, 2014
Pros: Shops and restaurants are yards away, very beautiful harbour view from the hotel window. Family friendly!
Cons: No bath, only shower,
Location: Walking distance to MTR, Star ferry. Many shops, good choices of restaurants...
Convienent location, generous space, helpful staff. Good size gym, but small indoor pool.