Ratings based on 492 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Botswana

Good view of harbour from the room.

Posted Jan 13, 2015
This hotel is wee located on the harbour side. Also the biggest advantage is the metro station located at 2 mts walk. Very good room size and friendly staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Gold Coast, Australia

great HK option

Posted Jan 13, 2015
real attention to detail in the service and facilities. I met the hotel manager and singled out two particularly impressive frontline staff to him - Tina in guest services and Michael in the Horizons Lounge - and he knew them both by name! an impressive property.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 岡山県

MTRの出口やプロムナードにも近いロケーション

Posted Jan 11, 2015
Pros: バスルームが大理石貼りで、小さめですがバスタブが付いていたのがよかったです。 アメニティも香りがよく、メイク用の拡大鏡に照明がついていたり細かい配慮に満足でした。 女性に受ける理由がわかりました。
Location: ホテルの裏側に回って歩道橋を渡ると、海岸沿いの遊歩道がすぐです。 正面エントランスからMTRの出口が近いのは助かりました。
きめ細やかなサービスや、ロビーに一歩入った瞬間の豪華さは、さすがでした。 フルーツやお茶も十分な量が用意され、ベッドの寝心地も申し分なく、よく眠れました。 宿泊第一日目が誕生日と連絡していたら、チョコレートのプレゼントが置かれていて嬉しかったです。 室内も広く、また泊まりたいと思いました。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom scotland

Nice hotel,will stay next time

Posted Jan 11, 2015
The canteen is too late to open.overall is high standard for everything
5 out of 5
Recommended
for Everyone
by A verified traveler

部屋が広く快適

Posted Jan 11, 2015
部屋が広く くつろげて スタッフの対応も素晴らしかったです。 赤ちゃん連れでしたが 気づかい頂き快適に過ごせました。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Amazing HK hotel

Posted Jan 9, 2015
Fantastic hotel, great service and helpful staff. Right next to the Metro station as well. Definite thumbs up
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 中国湖北省

地下道の利用で便利なホテル

Posted Jan 4, 2015
香港に来たらこちらに宿泊すると決めているほど便利で過ごしやすいホテルです。隣のビルに日本食材が売っているので、海外駐在組の我が家は日本食材の調達にも便利です。浴槽のあるお部屋が1フロアに2部屋で眺めも悪いのが難点ですが、朝食はシャングリラホテルらしくどれも美味しいです。特にお味噌汁は海外のホテルなのに出汁がしっかりしていました。子供2人(小学生と幼稚園)をツインベッドをくっつけて寝れば問題無く快適に過ごせました。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tokyo

繁華街に近い高級ホテル

Posted Jan 3, 2015
Pros: ラグジュアリーな部屋の造り。
Cons: レセプションでの割り込みや行列のコントロールがいまいち。
繁華街や駅に近く、観光の拠点としてはバッチリ。ホテルのすぐ前が香港島の夜景を楽しむ絶好のポイントである。一方で香港島を中心としたビジネス向けの滞在には向いていない。ホテルの部屋は広く、バスルームもリッチ。
5 out of 5
Recommended
for Everyone
by A verified traveler

I can't recommend this hotel enough

Posted Dec 23, 2014
Unbelievably attentive staff without being obtrusive. The best breakfast I have ever eaten. Also the location is fantastic as is the links back to the airport.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney, Australia

An Island of calm in this non-stop city.

Posted Dec 16, 2014
Pros: The welcoming feeling from the moment we entered and the level of service we received until our departure.
Location: It is ideally located by the harbour in Kowloon a short distance from everything including the Star Ferry terminal for the trip to Hong Kong Island
We left a cruise which arrived earlier than check in time - the staff checked us in and had us wait in the Lobby Restaurant, which has a wonderful view of the passing parade of Hong Kong Harbour until the first room became available, then came and took us to our room to which our luggage had already been delivered. This was probably the most hassle free early check in experience we had ever had. This theme of exceptional service continued for our entire visit. I could go on with many instances but will only give one further - on our first night we had a very good waiter in Café Kool Restaurant and when on our final night before heading to the airport we dropped in for a light snack he remembered that my wife had had soup on the first visit and made a recommendation of another soup without being asked.