Ratings based on 507 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Ana, CA

Great hotel in Kowloon

Posted Feb 23, 2015
Pros: Total attention to detail. Hot tea & fresh fruit on arrival; travel adapters in the room. Unbelievable service.
Cons: Nothing. This place is closer to perfect than any place I've stayed!
Location: The hotel is near so much... great food, night scenes, outdoor markets and a ferry ride away from Hong Kong island!
Holy cow, what can I say! Probably the best hotel I've every stayed at. The staff goes out of their way to make sure you're taken care of and the rooms are beautiful. Pricey, but I think worth it. We finished off our 3 week scuba trip to Indonesia with a 2 night stop at Shangri-La. When I had been to HK many years ago, I used to walk by the hotel. When I saw it pop up on my search I decided to give it a try. I had completely forgotten to include travel power adapters for HK... no problem, the room came with 2. Wi-Fi was strong and fast. Our first night we were greeted with hot tea and fresh fruit. The room was exceptionally clean without a flaw anywhere. Attention to detail was incredible. I only had breakfast at the hotel, but it was great, with a huge selection. When I had a flight problem, my friends & I couldn't find a way to contact the airline. The concierge got me in touch almost immediately (although she said I was just lucky!). Beds were comfortable, just a bit on the firm side for me, but I like my beds soft. Very quiet. I would stay there again in a second. I am not a shill for this hotel, they just offered the ultimate in hotel comfort and service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Hotel near MTR

Posted Feb 12, 2015
A truly 5 star hotel! Highly recommended! Super friendly staff and superb service. ;)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Great place for business

Posted Feb 2, 2015
Excellent exec floor. Meeting rooms were included in the room rate. Staff are simply outstanding; they just couldn't do enough. Great hotel!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Upgraded the room and had the most fantastic stay

Posted Feb 1, 2015
Pros: Staff and service
Cons: Gym and pool.
Location: Hotel has the best location easy to explore the city from the hotel, near Metro and near ferry and bus operators
Fantastic panorama view from the room, FAB afternoon tea, better than Ritz in London. Top service, top hotel and location.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Zürich, Switzerland

Very nice hotel with very comfortable rooms!

Posted Jan 31, 2015
Pros: The comfort and the location
Cons: Th willingness of the stuff to offer options for an upgrade.
Location: Fantastic walks on the promenade along the water - having view on the entire HK skyline. Really beautiful! Great shopping around!
The hotel is located in the heart of Kowloon close to shopping, sea, and in front of the fantastic HK Skyline, which is impressive by night. Very good restaurants nearby, especially the Oyster-Bar/ Restaurant at Sheraton (5 min walk from Shangri-La)
5 out of 5
Recommended
for Everyone
by A verified traveler

top

Posted Jan 27, 2015
alles top, service klasse. zentral gelegen (klar in Kowloon). alles geklappt.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Botswana

Good view of harbour from the room.

Posted Jan 13, 2015
This hotel is wee located on the harbour side. Also the biggest advantage is the metro station located at 2 mts walk. Very good room size and friendly staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Gold Coast, Australia

great HK option

Posted Jan 13, 2015
real attention to detail in the service and facilities. I met the hotel manager and singled out two particularly impressive frontline staff to him - Tina in guest services and Michael in the Horizons Lounge - and he knew them both by name! an impressive property.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 岡山県

MTRの出口やプロムナードにも近いロケーション

Posted Jan 11, 2015
Pros: バスルームが大理石貼りで、小さめですがバスタブが付いていたのがよかったです。 アメニティも香りがよく、メイク用の拡大鏡に照明がついていたり細かい配慮に満足でした。 女性に受ける理由がわかりました。
Location: ホテルの裏側に回って歩道橋を渡ると、海岸沿いの遊歩道がすぐです。 正面エントランスからMTRの出口が近いのは助かりました。
きめ細やかなサービスや、ロビーに一歩入った瞬間の豪華さは、さすがでした。 フルーツやお茶も十分な量が用意され、ベッドの寝心地も申し分なく、よく眠れました。 宿泊第一日目が誕生日と連絡していたら、チョコレートのプレゼントが置かれていて嬉しかったです。 室内も広く、また泊まりたいと思いました。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom scotland

Nice hotel,will stay next time

Posted Jan 11, 2015
The canteen is too late to open.overall is high standard for everything