Ratings based on 200 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Brenda

Quick layover in Hong Kong

Posted Apr 17, 2014
We had a 24 hr layover in Hong Kong and decided we wanted to stay someplace special. What a find! The hotel staff were unbelievably attentive and we ate lunch at their Chinese restaurant and dinner at their casual dining place. We don't usually eat on hotel properties, but these two restaurants were amazingly good and both with excellent service and food. We wished we could've stayed longer as it was such a special place with beautiful views off the city.
5 out of 5
Recommended
for Everyone
by Shar from london

Spacious room by HK standard, but the 90's deco

Posted Apr 14, 2014
Pros: Shops and restaurants are yards away, very beautiful harbour view from the hotel window. Family friendly!
Cons: No bath, only shower,
Location: Walking distance to MTR, Star ferry. Many shops, good choices of restaurants...
Convienent location, generous space, helpful staff. Good size gym, but small indoor pool.
4 out of 5
Recommended
for Everyone
by alan from Durham, UK

Not as good as expected

Posted Apr 7, 2014
Pros: Location & quality
Cons: Understanding even in a 5 star hotel value is important for your client. Double standards by staff is not a good advert.
Location: Great
At £270 for a twin room without breakfast and then to have a view of the side of an office bock 8-10 m from your window it was a big let down. Hotel room and facilities were as expected, in general staff were good although I was refused entry to the restaurant on a busy Saturday night with my son as he was not 18 and asked to take a table on the pavement outside (raining and off) at which point I went out of the hotel to eat - on the Sunday when the hotel was much quieter we were allowed to eat in the same restaurant!!!!!!
5 out of 5
Recommended
for Everyone
by glynis from manchester

Fantastic experience

Posted Apr 5, 2014
Fabulous staff, great hotel and wonderful facilities
4 out of 5
Recommended
for Everyone
by Hawraa from Dubai

Sound Insulation in rooms is poor

Posted Mar 16, 2014
Cons: Rooms are not shielded properly against sound.. so noise from other rooms could be heard easily and you could be deprived of sleep
Scent used in the Lobby will give you headache. I couldn't sleep easily because of poor sound insulation in the rooms...
4 out of 5
Recommended
for Families
by A verified traveler

nice harbor view hotel

Posted Feb 13, 2014
generally a nice hotel but not as expected as a 5 star class with following pros and cons: pros: really amazing harbor view if you could get one, nice hotel staff who put two twin beds together as soon as they found three guests stay in the room cons: too crowded in the lobby and feel not very well welcomed, not a luxury hotel experience
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Feb 4, 2014
Enjoyed every moment. Staff over and above expectations. All other aspects excellent.
5 out of 5
Recommended
for Everyone
by rick from Northampton UK

Hong Kong visit

Posted Feb 4, 2014
This was an excellent hotel from check in to check out. Rooms were beautiful and hotel so nice. All the staff were so friendly and very helpful. it is an ideal location to explore Kowloon and Hong Kong. When we checked out they presented my girlfriend with a birthday card and box of chocolates. This was truly an exceptional hotel.
5 out of 5
Recommended
for Everyone
by JA from toronto canada

Great hotel great service

Posted Jan 31, 2014
We love staying inTST. This hotel location was perfect. Close to MTR. Close to fancy restraunts. This side of TST is much quieter and less chaotic than Nathan rd. and no hawkers bothering you to buy suits! Use the boardwalk as a less crowded and scenic route to the star ferry. During business hours the boardwalk was practically empty!
5 out of 5
Recommended
for Everyone
by Earle from Boynton Beach, Fl

Beautiful and spacious rooms, 5 star location.

Posted Jan 26, 2014
Pros: Staff and luxury. Harbor view a must.
Cons: They did it all correctly.
Location: Great luxury malls nearby.
Excellent location, with helpful staff. Beautiful vies of harbor, near Starr ferry and Nathan Road. Rooms are comfortable with plush amenities.