Ratings based on 191 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2014
Free room upgrade, incredible view from 87th floor. Easy access to everywhere on metro. Mall right in the building. Busy hotel, but good value for money in Hong Kong.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom california

Central to all

Posted Sep 8, 2014
Pros: Room and view
Cons: The check in process
Location: Everything you can think of to do in right there next to the hotel.
Great hotel very pleased with the service and the room. Big room beautiful view. Only issue was the check in time it took over 35:00min to get checked in.
3 out of 5
Recommended
for Everyone
by A verified traveler

Lobby was like an airport waiting room

Posted Aug 10, 2014
We stayed there in August 2014 for 3 nights. The lobby is jam packed with about 50 people standing and sitting around every minute of the day making entry and exit unpleasant. The indoor pool was closed but the outdoor one was very nice. The room was fine if a bit small. They only left 2 towels though we had made reservation for 4 people. The hotel is in a great location for food and shopping for Tsuen Wan. We had one very rude reception attendant offset by other nicer staff at the pool. We paid a premium for the view and nicer room so didn't think it was worth it. But I a regular room is ok if you don't mind the crowds.
2 out of 5
Recommended
for Families
by PHfrom San Francisco

Nice views but poor service and quality

Posted Jul 23, 2014 on Hotels.com
The rooms have nice views but the cleanliness and the quality is sorely lacking. There is mold and mildew in the shower. The toilet smelled. The linen and bedding are worn with holes in them. We had booked with 3 persons in the room and had to call for another set of towels everyday. They only provided 2 everyday. There is no bell service at lobby entry. You have to deal with your own luggage. It's definitely not a good value for the price charged.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom singapore

Gd hotel for those with family and babies.

Posted Jul 12, 2014
Nice view of hotel.big bed and spacious room.toilet is huge and my two babies can shower in the bathtub together
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Havant, Hants, UK

Friendly, efficient and very comfortable

Posted Jul 10, 2014
Great stay in extremely efficient, comfortable and friendly hotel. Nothing was too much trouble for the tall, English chap who checked me in and he directed us to the best tourist destinations with absolute precision. Highly recommended!
5 out of 5
Recommended
for Everyone
by A verified traveler

Quick business trip to Hong Kong

Posted Mar 24, 2014
Pros: location and amenities very nice.
Cons: Bath robes would be nice. Mini bar was not stocked.
I had a lovely room on the 77th floor with an unexpectedly spacious and modern room. The view was breathtaking. Overall fantastic experience - very pleased!
4 out of 5
Recommended
for Getaway With Friends
by ML Wongfrom Singapore

Nice hotel but not the wifi connection

Posted Mar 16, 2014 on Hotels.com
Link to shopping complex but nothing much to see. Wifi connection in hotel lobby cant make it!! Stayed 3 nights, but only managed to get connected on day of arrival. Hotel should improve on this. Large hotel, so always crowded with hotel guests.
5 out of 5
Recommended
by Mikefrom Palo Alto

Nice!

Posted Jan 6, 2014 on Hotels.com
The hotel is very nice. Price is very reasonable. Location is OK, close enough to the subway to get to main attractions. It would be even better if they can provide free wifi in the rooms.
4 out of 5
Recommended
for Everyone
by tonyfrom uk

Wel placed hotel close to public transport

Posted Jan 5, 2014
Pros: Located right near to 2 underground stations on different lines so giving plenty of choices on getting around. Good view out into the harbour.