Ratings based on 1,051 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Great location for a short 1 or 2 day stopover.

Posted May 28, 2015
Pros: Location, Location, Location
Cons: Quiet happy with the hotel and staff
Location: Great locaiton for access to the airport, shopping complex next door, MRT & Disneylands close also
Arrived very early at the hotel. The staff did there best to accomodate an earlier check in. As it was the easter holiday, the hotel was fully booked. The staff member advised I could use the gym area to access the showers (a joy after a long flight). Being next to the shopping complex is great, also close to MRT station and Disneyland. Enjoyed my stay at the hotel
4 out of 5
Recommended
for Everyone
by A verified travelerfrom l

適合親子一起的飯店

Posted May 27, 2015
大廳有兒童遊戲區,沒有很大但是孩子們都很喜歡。有提供嬰兒床,如果嬰兒床也能包含在每日清潔的部份就更好了!另外,客房清潔要再加強,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2015
It's close by the Airport! Since it's on top of the subway, so transportation is convenient! With all the shops nearby, there is plenty of shopping & eating.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney Australia

Classy Hotel Near Airport, Shops and MTR

Posted May 21, 2015
Pros: The assistant manager, Eugene , welcomed us personally. Being a fellow Australian our families had a lot in common. A quality hotel at a good price.
Cons: The towels could be more fluffy. The food at breakfast could be more varied. Eat in the premium lounge at breakfast for a quieter option.
Location: Disneyland and the 6km cable car are near to the hotel. So it proved to be a great location. The MTR allows you to get to any part of Hong Kong.
On arrival we were offered the premium package of an upgraded higher level room, late check out and premium lounge facilities. This was well worth it as flights to Australia always leave late in the evening. As a "lay over" to recover from jet lag it was great. We took advantage of the nearby MTR and travelled into Hong Kong itself for a browse and some shopping, although the brand name factory outlets are nearby for bargain hunters. Disneyland, MTR station and the 6km cable car are near to the hotel. So it proved to be a great location. We will definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Nice hotel close to the airport.

Posted May 20, 2015
Pros: Location near airport
Cons: Room could be bigger.
Location: near airport and shopping center.
Good hotel. Room a little bit too small. Hotel conveniently located adjacent to a big shopping center. Nice view yto the ocean.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney, Australia

Excellent hotel

Posted May 19, 2015
Pros: Everything, especially ease of access from HK airport, good views from upper rooms, excellent staff and comfortable rooms.
Location: Within Citygate shopping centre, close to the cable car to the Bhuddist temple, easy access to trains into city.
We have stayed here many times whilst en route through Hong Kong. Our experience has always been excellent, very comfortable rooms, especially on the executive floor. We love that you can check in early in the morning after a long flight from Europe.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane

Great for a short stay

Posted May 16, 2015
Pros: The swimming pool was spectacular. The breakfast was also excellent.
Cons: I still can't understand why hotels charge for wifi and don't provide it free for guests. Suggest at the very least first hour free would be handy.
Location: Shopping and MTR are adjacent.
I was on my way via Hong Kong to China, and needed to stay overnight near the airport while waiting for my connecting flight. The Novotel was very handy, with a free shuttle bus every 15 minutes, and very comfortable. Located above the Citygate shopping complex, it had everything necessary for a short stay. I would definitely come here again.
Comment from Hotel Management
May 19, 2015 by DM, Hotel Management
Dear Craig, The whole team was delighted to read such great feedback. We certainly look forward to welcoming you back the next time you visit Hong Kong. Kind regards, Dan McKeown Resident Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Subic

conveniently close to airport

Posted May 8, 2015
Pros: coffee machine in room and free internet
Location: next to shopping mall
excellent hotel located next to shopping mall. breakfast not included in expedia package
Comment from Hotel Management
May 14, 2015 by Dan McKeown, Hotel Management
Dear Guest, Thank you for such great feedback. We are all delighted that you found the hotel excellent and enjoyed the location in relation to the famous Citygate shopping mall. Sincerely, Dan McKeown Resident Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

Great hotel

Posted May 4, 2015
Nice hotel. Lovely courteous staff close to airport. Free shuttle
Comment from Hotel Management
May 14, 2015 by Dan McKeown, Hotel Management
Dear Guest, The team was delighted to read your comments about the staff. I am also delighted that you got to make use of the complimentary shuttle bus. We look forward to welcoming you back the next time you visit Hong Kong. Kind regards, Dan McKeown Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent checkin staff

Posted May 2, 2015
Wanted piece of dry toast because i was unwell but needed to eat something. Caused bit of an issue. Got 4 pieces of toast and butter and jam...which i said i did not want. It cost me 16 dollars for my toast.
Comment from Hotel Management
May 5, 2015 by Dan McKeown, Hotel Management
Dear Guest, Thank you for your feedback regarding your stay. I have debriefed my team with your comments regarding your breakfast delivery and I hope that you were feeling better for flight home. Kind regards, Dan McKeown Resident Manager