Ratings based on 1,093 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jakarta

Hotel Terbaik di Hong Kong

Posted Jul 11, 2015
Hotel yang tepat ketika saya ingin pergi menuju disneyland dan menuju ke airport. Semua kemewahan dan kenyamanan standard Novotel memang termasuk terbaik. Sayang sekali wifi gratis hanya disediakan di lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canberra Australia

Very comfortable, clean and welcomming.

Posted Jun 23, 2015
Pros: In a very good location, friendly and welcomming
Cons: The breakfast bread was dry.
Location: Very good location, lots of shopping, close to transport and cablecars.
I had a very pleasent stay. It was in a very good location, central to shopping and transport. I felt very comfortable there.
Comment from Hotel Management
Jul 3, 2015 by NCGHK, Hotel Management
Dear Helen, Thank you so much for the amazing review and comments. I am very happy that you felt comfortable and had a very pleasant stay. We look forward to welcoming you back the next time you visit. Daniel McKeown Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2015
Pros: Convenient location with ample shopping and dining
Cons: Gluten free options for meals
This was our second stay and was great. Great amenities and friendly staff
Comment from Hotel Management
Jun 19, 2015 by NCGHK, Hotel Management
Dear guest, Thank you for your review of your recent stay, it is very much appreciated. Hope to see you again the next time you visit Hong Kong. Daniel McKeown Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from KOREA

공항에서 가까움

Posted Jun 13, 2015
굳이 침사추이나 센트럴에 숙소를 원하지 않는다면 최고의 선택 시티게이트 아울렛도 호텔과 연결되어 있고 MTR역도 붙어있어 이동도 편리
4 out of 5
Recommended
for Everyone
by A verified traveler from Markham

Nice hotel and good location

Posted Jun 8, 2015
Pros: Location
Cons: Free internet in the room
Location: shopping and good choice of restaurant to eat near-by
We like the location and it was easy to go the mall near by for shopping and meals.
Comment from Hotel Management
Jun 19, 2015 by NCGHK, Hotel Management
Dear Stephen, I am delighted to read that you liked the location and overall enjoyed your stay. Hope to see you again soon. Sincerely, Daniel McKeown Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very happy with this hotel

Posted Jun 6, 2015
Pros: The front desk staff was very professional and friendly. The room was spacious. The hotel décor was nice. The restaurant staff was wonderful.
Location: Hotel was connected to outlet mall which was very convenient. Ride the cable car to Giant Buddha.
Traveled by myself in Hong Kong for the first time. Hotel was clean, staff was very pleasant and helpful. Free shuttle to and from airport was a great bonus.
Comment from Hotel Management
Jun 19, 2015 by NCGHK, Hotel Management
Dear Guest, Thank you for such a great review and inspiring words. I am happy that you made good use of the complimentary shuttle and enjoyed your stay. Daniel McKeown Resident Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Berkeley, CA

The pool is great for the weather, but the room...

Posted Jun 4, 2015
The pool is very nice. It's a good temperature for Hong Kong weather, eye pleasing, not too many people use it, at least on a weekday. There's a lifeguard on duty too. The staff was very professional and helpful. BUT... the rooms need dehumidifying.. STAT. It isn't just a damp feeling in the room, but a smell of mold and mildew that is pervasive and you just can't get away from it. I'm sure it's because of the humid weather, so the cleaning people can't really do that much, but other hotels I've stayed at did not smell this overpowering. The location is close to the airport (with a free hotel shuttle), so that's handy. There's outlets attached to the hotel and Disneyland is close as well.
Comment from Hotel Management
Jun 30, 2015 by Daniel McKeown, Hotel Management
Dear Guest, Thank you for your review of your current stay. I have noted your comments regarding the humidity. We have a very extensive program to battle the Hong Kong humidity and will endeavor to improve this program to ensure it does not effect our guests. I am happy that you made good use of the complimentary shuttle the hotel provides. Hope to welcome you back soon. Kind regards, Daniel McKeown Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Posted Jun 2, 2015
Pros: Informative staff in front lobby, polite shuttle driver and bus boy. Good cleaners. Life guards on duty at pool side is friendly as well.
Cons: Need more upbeat people at the dinning area.
Location: 360 - worthwhile visiting.
Clean and comfortable. Expensive. Close to airport with free shuttle every 15 minutes. Could minimize a lot of time/effort in taking flights out. Excellent choice of the food offered in buffet breakfasts. Close to 360, a must-go touring site! Close to market and a mall. Cannot commend on the reasonableness of prices of commodities carried. A market is a nice place to visit too - a lot of local vegetable, fruit and food for sale. A very economical food court for those who opt for economy. A post office nearby. Location wise, very nice!
Comment from Hotel Management
Jun 5, 2015 by NCGHK, Hotel Management
Dear Salina, Thank you for taking the time to review your recent stay at Novotel Citygate. I am delighted to read the you were able to use the complimentary shuttle bus the hotel provides. You are certainly right! The Ngong Ping 360 Cable Car is a must to do when visiting Hong Kong. Hope to see you again soon. Daniel McKeown Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great location for a short 1 or 2 day stopover.

Posted May 28, 2015
Pros: Location, Location, Location
Cons: Quiet happy with the hotel and staff
Location: Great locaiton for access to the airport, shopping complex next door, MRT & Disneylands close also
Arrived very early at the hotel. The staff did there best to accomodate an earlier check in. As it was the easter holiday, the hotel was fully booked. The staff member advised I could use the gym area to access the showers (a joy after a long flight). Being next to the shopping complex is great, also close to MRT station and Disneyland. Enjoyed my stay at the hotel
Comment from Hotel Management
Jun 5, 2015 by NCGHK, Hotel Management
Dear DIana, I am very happy to hear the front office team did there utmost best to accommodate your early arrival. Thank you for highlighting the great location of the hotel in relation to transport links and great places to see. Thank you again for taking the time to review your stay, and we all hope that we are able to welcome you back soon. Kind regards, Daniel McKeown Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from l

適合親子一起的飯店

Posted May 27, 2015
大廳有兒童遊戲區,沒有很大但是孩子們都很喜歡。有提供嬰兒床,如果嬰兒床也能包含在每日清潔的部份就更好了!另外,客房清潔要再加強,