Ratings based on 2,612 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2015
員工服務好,英語程度很高。 惟大堂昏暗燈光令人不舒服,酒店設計較舊,完全不想多留,但只是轉機或早機睡一晚就無辦法。但客房光猛,很大。
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2015
the location is perfect but the room need to be refurbished
5 out of 5
Recommended
for Everyone
by A verified traveler

Mein Zimmer war mit Seeaussicht, oben, sehr schön

Posted Aug 2, 2015
Pros: Ich hatte Glück mit meinem Zimmer zu Meer und hoche Etage. Verbindung direkt mit Flughafen paar Schritte wunderbar, jeder von Personal hilft positiv.
Location: Flughafen Hong Kong. Sie können da gut essen für entsprechendes Geld.
für mich, wenn ich mehr modern Standard kenne, war in diesem Hotel die Innenraumausstattung nicht mehr so modern wie heutiges Modern-zustand in der Welt ist, trotzdem war angenehm. Ich mag die chinesische Mentalität mehr als die westliche Menschen sind und wenn etwas nicht ganz genau abläuft dann das ist für mich unten diesen Menschen kein Problem, z. B. Ventilator des frischen Luft in Zimmer wollte ich ausschalten, ich ruf Hotel-dienst, kam eine Frau, sie hat mir gezeigt wie auszuschalten, aber sie wusste nicht mehr wie wieder ich einschalten könnte, sie rief kein Dienstpersonal mehr und kam weg, für eine Nacht war es mir egal, aber ich konnte da kein Fenster für frische Luft aufmachen. Die Dusche mit der veralteten Badewanne da könnte für mich bessere Bedeckung haben, damit Wasser auf den Boden nicht läuft. Aber war Internet Eingang da mit den richtigen Kabel und ich hatte mein Laptop und ich konnte gut die Internetseiten benutzen, da sie nicht geblockt waren, das hat mich in der anderen Problematik gerettet.
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

perfect location for tansit

Posted Aug 2, 2015
Pros: location
Cons: friendliness at check in desk. I understand some guest can be demanding, and causes frustration. However, it shouldn't affect your professionalism.
Location: airport, disney, cable car
right at the airport, no bus no transfer at all. stored my luggages after check out to visit disneyland (a train ride away), and came back to use their shower before our next flight. love the view of my room, airplanes landing right in front of you with out hearing any noise!
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel located in Airport

Posted Aug 1, 2015
Pros: The location very near the airport.
Cons: The staff can be better.
Location: Airport.
I booked the hotel since I have flight in the early morning, it is in the airport, you need to walk about 5 minutes to reach the check-in counter.
Comment from Hotel Management
Aug 3, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your experience with us during your recent stay. We're delighted that you had a pleasent stay at the Regal Airport Hotel. The hotel is within close proximity to the Hong Kong International Airport and it is a reletively short walk to our main entrance. Please let us our reservations department know if you will be Hong Kong and we would be delighted to book your future stay. With warm regards from the Asia's Most Exciting City! John Girard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Attached to the Airport

Posted Aug 1, 2015
You can't get lost. Never have to go outside for a taxi. Wonderful staff, beautiful rooms, very quiet, comfortable bed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, Florida USA

Good location for travelers in HK.

Posted Jul 27, 2015
Pros: Excellent restaurants and facilities within the hotel.
Cons: No complaints.
Location: Citygate Mall, aerial cable cars to mountaintop Bhuddist shrine, Disney are all very near.
Enjoyed the stay, including nearby attractions. I like the Citygate Outlet Mall which is nearby. The room was excellent and the hotel is adjoined to the airport which allowed me to easily catch my early morning flight.
Comment from Hotel Management
Jul 30, 2015 by General Manager, Hotel Management
Thank you for sharing your experience of your recent stay at the Regal Airport Hotel. We're delighted to receive your kind words about our hotel location and enjoyed staying at our hotel. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We will be most honored if we could once again be of service to you on your next visit to Hong Kong. With warm regards from the Asia's Most Exciting City! John Girard General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

OK for 1 night layover

Posted Jul 22, 2015
Stayed on Club floor. When I walked into the Club lounge that evening, Caucasian staff member first words "room number" No "welcome, good evening, how are you, let me show your our facility etc" ...need training. Front desk also somewhat Robotic.
Comment from Hotel Management
Jul 24, 2015 by General Manager, Hotel Management
Thank you for sharing your recent experience at the Regal Airport Hotel. We apologize that you do not feel the most welcome on the day of your arrival. We understand that every guest should feel the utmost hospitality throughout their stay especially on their day of arrival and we're deeply embarrassed that it did not happen. Please rest assure that we will continue to place utmost priority on training and that the appropriate department has been notified. We will be most honored if we could once again be of service to you on your next visit to Hong Kong. Please let our reservation department know if you happen to travel to Hong Kong on your next visit. With warm regards from the Asia's Most Exciting City! John Girard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from 東京

空港直結の便利なホテル

Posted Jul 21, 2015
Pros: 便利さ。チェックインの簡素化。すぐにエアポートエクスプレスで、荷物を持たず出掛けられる。
Cons: 特にありません。
Location: ディズニーランド、ゴンビン、アウトレット。
カートを押しながらチェックインできます。エクスペディアさんの予約の紙を持っていけば、 何の心配もいりません。安全なホテルです。
3 out of 5
Recommended
for Everyone
by A verified traveler

Stopover en route to UK.

Posted Jul 18, 2015
Pros: Closeness to the airport.
Cons: Check in. You need more staff on the desks.
I thought the stand in line while waiting to check was far too long. Otherwise the stay was OK.
Comment from Hotel Management
Jul 20, 2015 by General Manager, Hotel Management
Thank you for sharing your recent stay at the Regal Airport Hotel. We're excited that you had pleasent stay with us. Please accept our sincere apologizes for not having the ability process our check in queue faster. Rest assure that we have placed the utmost priority on training and developing our associates to ensure that they are always able to check in our guests in a timely manner. If you happen to find yourself in Hong Kong in the future, please let our reservations department know. With warm regards from Asia's Most Exciting City! John Girard General Manager