Ratings based on 2,601 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, Florida USA

Good location for travelers in HK.

Posted Jul 27, 2015
Pros: Excellent restaurants and facilities within the hotel.
Cons: No complaints.
Location: Citygate Mall, aerial cable cars to mountaintop Bhuddist shrine, Disney are all very near.
Enjoyed the stay, including nearby attractions. I like the Citygate Outlet Mall which is nearby. The room was excellent and the hotel is adjoined to the airport which allowed me to easily catch my early morning flight.
Comment from Hotel Management
Jul 30, 2015 by General Manager, Hotel Management
Thank you for sharing your experience of your recent stay at the Regal Airport Hotel. We're delighted to receive your kind words about our hotel location and enjoyed staying at our hotel. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We will be most honored if we could once again be of service to you on your next visit to Hong Kong. With warm regards from the Asia's Most Exciting City! John Girard General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

OK for 1 night layover

Posted Jul 22, 2015
Stayed on Club floor. When I walked into the Club lounge that evening, Caucasian staff member first words "room number" No "welcome, good evening, how are you, let me show your our facility etc" ...need training. Front desk also somewhat Robotic.
Comment from Hotel Management
Jul 24, 2015 by General Manager, Hotel Management
Thank you for sharing your recent experience at the Regal Airport Hotel. We apologize that you do not feel the most welcome on the day of your arrival. We understand that every guest should feel the utmost hospitality throughout their stay especially on their day of arrival and we're deeply embarrassed that it did not happen. Please rest assure that we will continue to place utmost priority on training and that the appropriate department has been notified. We will be most honored if we could once again be of service to you on your next visit to Hong Kong. Please let our reservation department know if you happen to travel to Hong Kong on your next visit. With warm regards from the Asia's Most Exciting City! John Girard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from 東京

空港直結の便利なホテル

Posted Jul 21, 2015
Pros: 便利さ。チェックインの簡素化。すぐにエアポートエクスプレスで、荷物を持たず出掛けられる。
Cons: 特にありません。
Location: ディズニーランド、ゴンビン、アウトレット。
カートを押しながらチェックインできます。エクスペディアさんの予約の紙を持っていけば、 何の心配もいりません。安全なホテルです。
3 out of 5
Recommended
for Everyone
by A verified traveler

Stopover en route to UK.

Posted Jul 18, 2015
Pros: Closeness to the airport.
Cons: Check in. You need more staff on the desks.
I thought the stand in line while waiting to check was far too long. Otherwise the stay was OK.
Comment from Hotel Management
Jul 20, 2015 by General Manager, Hotel Management
Thank you for sharing your recent stay at the Regal Airport Hotel. We're excited that you had pleasent stay with us. Please accept our sincere apologizes for not having the ability process our check in queue faster. Rest assure that we have placed the utmost priority on training and developing our associates to ensure that they are always able to check in our guests in a timely manner. If you happen to find yourself in Hong Kong in the future, please let our reservations department know. With warm regards from Asia's Most Exciting City! John Girard General Manager
5 out of 5
Recommended
for Families
by A verified traveler from Chicago

Pleasant hotel next to the airport

Posted Jul 8, 2015
Pros: Walking distant to the airport
Cons: Unlimited devices that could be log into hotel wifi
5-7 minutes walk to the hotel from arrival hall. Check in was a breeze. You can log on to wifi with only two smartphone/ tablets in the room. If you have more than 2 devices you have to use the lobby wifi which gives you only 30 minutes of free wifi for each devices used. After that you have to wait for 12 hours to be able to log in again. The best is to walk to the airport which gives you unlimited wifi. Room was comfortable for transit passengers like my family of 4. Overall,it was a nice hotel .
Comment from Hotel Management
Jul 15, 2015 by General Manager, Hotel Management
Thank you for staying with the Regal Airport Hong Kong Hotel. We appreciate that you took the time to share about your experience with us during your recent stay especially about our Internet experience. Rest assure, we have placed great priority on the point you raised about having more than 2 devices in the room for Wifi accessibility. We thank you for your comments and suggestions as they are beneficial in supporting our improvement efforts. With warm regards from Asia's Most Exciting City! John Girard General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

夜着、朝発に最適

Posted Jul 7, 2015
22時台の到着、10時台の出発には最適なホテルです。 空港近くにはノボテルとマリオットもありますが、徒歩ですぐ着き、ベットに倒れこめるのはここだけです。 朝発でもホテルをゆっくり出、チェックインに向かうことができます。 WiFi無料は○ですが、水回り(特に浴槽周辺)にカビが目立つのは大いなる×、これは改めていただきたいです。
2 out of 5
by A verified traveler from Hong Kong

假的五星級酒店

Posted Jul 7, 2015
Pros: 只有近香港機場這一點
牆身及大門有滲水痕跡,亦見殘舊、沖廁水不足、最難以相信的是電視仍是沒麗音雙語的又舊又細的電視。房間有問題叫職員要等20多分鐘才出現。
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Jul 5, 2015
niceee hotel, close to airport. it is expensive..if they can lower the price that would be good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Watching planes taking off

Posted Jul 5, 2015
Nice staff and nice facilities. Many stores in vicinity.
Comment from Hotel Management
Jul 8, 2015 by General Manager, Hotel Management
Thank you for choosing the Regal Airport Hotel. Thank you for your kind words on staff and facilities. We take pride on making your stay comfortable as best as possible. If you plan to stay in Hong Kong in the near future, please let our reservations department know. With warm regards from Asia's Most Exciting City. John Girard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Great club floor

Posted Jul 2, 2015
Pros: Convience to terminal
Cons: Cannot think of anything to improve
Location: Great airport hotel with good places to eat in the terminal
Great airport hotel. So easy to get to terminal. Great club floor.