Ratings based on 359 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vegas

Affordable excellence

Posted Jul 24, 2014
Very nice. Food prices ridiculously high.friendly and helpful staff. Excellent spa. Emma was the best.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Close to the centre

Posted Jul 2, 2014
Very close to centre of Sha Tin only a 10 - 15min walk to train and bus station. Train station is in a shopping centre called New town plaza, you can also go through sha tin plaza to get there. Lots of choices to choose from for food however most are quite pricey. Would definitely recommend the moon river restaurant good food, service and good prices.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel rooms are clean and with standard facilities

Posted Jun 29, 2014
Pros: Rooms are relatively spacious.
Cons: Could be more organised in arrangement of our rooms to be near each other of next to each other.
Location: Hotel is by a river and can have nice walks along. Restaurants and supermarket are near by. Large retail shopping centre 5 minutes bus ride away.
The negative points for our stay is that we booked two rooms for two separate periods of stay but for both stays they cannot organised for our two rooms to be near each other.
4 out of 5
Recommended
for Couples
by Chris from Melbourne, Australia

Nice hotel with conveniences...

Posted Jun 29, 2014
Pros: Convenience to public transports and space away from the congestion of city life in Hong Kong.
Cons: Not much to add other than it serves what we expected...a very easy and trouble free experience
Location: I can put this into a perspective If you are from Melbourne Australia...Sha Tin suburb is like Oakleigh...major shopping places us has New Town Plaza.
Not knowing Hong Kong at all, Regal Riverside was further from the hustling and bustling of Hong Kong metropolis life BUT thanks to Hong Kong terrific public transportation infrastructure, the hotel is a terrific location...the bus stop is right at your doorstep...you can go anywhere at your convenience and at a small price too...for example, we took the airport bus only costing $HK 23 each, we took the bus to Central (Macau Ferry) for just $HK 16 each. The train stations are just 10 mins away...all in all , we had a very nice experience at Sha Tin...
4 out of 5
Recommended
for Everyone
by john from kansas

love this location

Posted Jun 18, 2014
Pros: quiet location. close to the MTR
Cons: check in a bit smoother
Location: along the river. nice walk to the sha tin MTR
quiet, great local place to eat around. really enjoyed
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 16, 2014
Staff were very friendly and helpful. Room was great, only thing was the mattress was a little too firm for my taste.
4 out of 5
Recommended
for Everyone
by Mike from Calgary, AB

Cold & Cozy

Posted Jun 15, 2014
Pros: The location is great. The area is not too crowded, but still have access to transportation and shopping center.
Cons: Need more accurate air conditioning.
Location: Shatin shopping center just a 10-15 minutes walk away. If you want food, you don't even need to leave the residential area.
The bedroom certainly looks different from the photos provided. It was a tiny room enough for one queen size bed and a bathroom. Overall, it was a nicely decorated room, neat and tidy with mirrors all over the wall. On the first night, the was a smell issue with the bed sheet along with the blanket. The odor emitted is not due to the bed sheet was not washed, it's actually a damp odor after a piece of clothing has been washed, but didn't get properly dried out. That is understandable consider the weather climate condition in Hong Kong. My concern was the room service could not provide me with a blanket, only the bed sheet could be change. Another issue was the air conditioning was freezing. I had the temperature adjusted to 24 degree celsius (75F), but air condition was still blowing hard, ALL NIGHT ALONG. To make it worst, the air vent was aiming directly on to my bed. That gave me a little cold in the morning.
5 out of 5
Recommended
for Families
by C S Tan from Hong Kong

Comfortable but rather inconvenient location

Posted Jun 14, 2014
Pros: Clean and spacious rooms. Reasonable price for a great stay. Nice scenery especially at night. Book a room facing the river for the best view!
Cons: Staff could be more exposed to traveller equipment such as vacuum packaging (we use it to save space but they have not heard of it before).
Location: Location and travelling time was rather inconvenient as we only stayed for a short time. Not much to do nearby.
Clean and spacious hotel with nice room designs. However, the location is a little inconvenient as tourists need more time to travel to city locations by public transport (it can take up to 1 hour from hotel to the city centre), hence not recommended for those who only wish to stay in Hong Kong for a short period and wish to shop a lot in city centre areas. Recommended for those who don't mind extra travelling time as service is great and rooms are very comfortable.
5 out of 5
Recommended
for Everyone
by dung from stoke-on-trent, uk

got complimentary upgrade!

Posted Jun 12, 2014
Pros: the free internet access in the room after such a simple query about the access!
Cons: free internet anywhere in the hotel
Location: 15 min walk to Shatin MTR and New town plaza. 15 min walk to The Star Seafood Restaurant - great food on an old boat that is now fixed to the river
on check-in, i queried about how to access the internet in the room. they advised that it would normally cost $160 a day but they would be able to give me a free upgrade into one of their I-Club room on the 15th Floor as this would give me free internet during my stay in the room. i was very pleased with this and it definitely enhance my stay experience! please note that as the rooms on the 15th floor are more modern, they are slightly smaller than the superior rooms. On the plus, it had an excellent riverside view which makes up for the smaller room. i was extremely satisfied with this stay
3 out of 5
by Simon from Canada

transportation is good and convenient

Posted Jun 10, 2014
Pros: transportation
The lady, who checked in hotel for me at front desk, was impolite.