Ratings based on 2,150 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
95% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2015
Check in was too late at 1730 hours. The reason was room not ready despite booking 2 months in advance.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Large room even for US standard

Posted Jun 28, 2015
The room is big and comfortable. It is slightly old. Good location even though it is a bit of a walk to the Shatin Railway station. Taxi, bus and mini buses are all available in front of the hotel. The problem I have is it only allows 2 devices to connect to wifi. If you book directly then they allow 4.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2015
価格の割にはお得感のあるホテルでした。 夕方にチェックインしましたが沢山の人がいたにも関わらず、 フロントの対応が早く、それほど待たされる事も無くスムーズでした。
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

The hotel needs a big renovation to keep 4-Star

Posted Jun 27, 2015
Pros: 20% off the menu price inside the hotel to all room guests.
Cons: Big renovation to keep up to 4-Star hotel standard. The hotel is old style and worn out.
Location: 10-15 minutes walk to the railway station or 5 minutes by bus. Many local restaurants and shops around the hotel.
I booked and paid online for a Family Triple Room (3 signle beds room). I was not happy with their staff Tiffany who assigned us a Twin Room (2 single beds+sofa bed but it was too short for my 18-yrs-old son) for our 6 nights stay. I went down to the reception and queue up again to request to change it to a Family Triple Room I booked and paid for. Another staff Albert was very nice and upgraded our room to a Family Quadruple Room for our 6 nights stay. We all were happy with the upgrade room, thank you for Albert. Check in time was taken almost an hour - too slow. The Family Quadruple Room is spacious for 3-4 adults but it really needs a big renovation to reach 4-Star hotel standard, the bathroom has no ventilation (i.e. all steam remains inside the bathroom after the shower each time) and the door deadlock was broken. Hotel is not at ideal location to tourists who do not familiar with Shatin. We had to take a bus or mini bus to and from the Shatin station each day. Hotel does not provide a free shuttle bus between railway station and hotel. Hotel restaurants are good and reasonable price. 20% off the menu price to all hotel guests which is very nice. Food is tasty. There are many local restaurants and shops around the hotel. Overall, it is not bad hotel because of the competitive rate. I would come back again and recommend it.
3 out of 5
Recommended
for Everyone
by A verified traveler from china

Posted Jun 20, 2015
床單有污漬,要求更換於30分鍾內完成,可以接受。😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😜😜😜😁😁😁
4 out of 5
Recommended
for Everyone
by A verified traveler from 日本

便利。

Posted Jun 12, 2015
Pros: ロケーションと価格。
Cons: デポジット料金を徴収される(これは問題ない)が、チェックアウトの際に追加請求が無いのでOKOKと言って、レシートを返却してくれない。後で請求が来たことは無いが若干不安になる。
Location: とにかく便利。また住宅街なので静かである。ホテルの裏手には気軽に入れる中華レストランが多数あり飲茶なども楽しめる。空港へもホテルの前からA41のバス(HK$23.1)で乗り換えなし。MTR沙田駅も徒歩圏内。日系スーパーや日本食レストランもある。
フロントの手際が以前より良くなってチャックインの際に並ぶ時間も短くなりました。部屋も改装されてから設備が良くなった。希望を一つだけ言うと、シャワーが固定式で不便である。
5 out of 5
Recommended
for Everyone
by A verified traveler from tokyo

ホテルの周りに団地向けのいろいろな店があり、日本料理も数件ある。

Posted Jun 9, 2015
駅から離れている以外は問題なし。コストパフォーマンスが良い。特に問題が見つからない。衛生,たいおう、サービス合格。
2 out of 5
by A verified traveler

中心街から、遠い。

Posted Jun 7, 2015
Pros: 綺麗
Cons: 朝食を、付けて欲しい。
Location: 中心街から、遠い。
ホテル自体は、部屋が狭い事と、朝食が付いていない事以外は、問題ありませんでした。 ただ、中心街から、かなり遠い事だけが、難点です。
4 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Pleasant and fit for purpose hotel

Posted Jun 6, 2015
Pros: The location the gym and the price
Cons: Customer service has a lot to be desired
Location: New town plaza for shopping
Stayed here before and last visit was not so good so gave it a second chance This time I had my eyes open more and was not holding my breath but the staff have not changed they do not seem to want to help you much apart from wanting to get into a que I visited with friends and family this time the rooms were fit for purpose but my nephew who had his credit card swiped for the 1000hkd which is standard for deposit was taken and was given no notice and eplaination of why. After three to four emails they finally replied saying it was their mistake and would take two weeks to refund
4 out of 5
Recommended
for Everyone
by A verified traveler

性價比好

Posted Jun 2, 2015
酒店離沙田港鐵站一段距離要乘車约五分鐘,店內中餐館食物性價比好,酒店附近亦都有唔同飯店和餐廳, 每次嚟香港都係住麗豪,一方面係因為對城門河嘅環境一直都好鍾意。另一方面係麗豪嘅價錢同對應嘅星級數可以話性價比高,住得舒服又唔會話好貴。絕對第一選擇。