Ratings based on 168 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to all the action

Posted Oct 19, 2014
Pros: the central position on the island and easy access to Kowloon
Location: Close to Causeway Bay and Ferry to Kowloon. Very central.
This is a very central hotel that is easy to get to on the subway and also close to the ferry building. The area is like a bomb site at the moment with all the construction going on along the waterfront but didn't effect us too much.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2014
very frendly front desk. good cafe. overall it is an excellent place to stay even it is super expensive
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Nice hotel, very close to the convention center

Posted Oct 18, 2014
Nice hotel, very close to the convention center.while room is small. Close to the ferry if you wanna to go to Kowloon
4 out of 5
Recommended
for Business Travelers
by A verified traveler from mexico

The best location for convention

Posted Oct 17, 2014
Pros: very nice open pool and beautilful view of Hong Komg bay,
Cons: Bigger rooms
Location: HKECC just a door asay. With many ways to move around Hong Kong by any mean, ferry, metro, taxi and buses. sushi , starbucks, 7 eleven, very close.
Been just one door away of the HKECC makes this hotel a great choice. With many ways to move around Hong Kong by any mean, ferry, metro, taxi and buses, all these a few steps. I been staying for 10 years now, Renassaince continuosly renews and mantenance is excellent,
5 out of 5
Recommended
for Everyone
by A verified traveler from HK

Lovely pool and hotel

Posted Oct 6, 2014
Every one was nice and friendly to us the hotel was lovely and clean. I would recommend this hotel to my friends
Comment from Hotel Management
Oct 10, 2014 by Hans Loontiens, Hotel Management
Dear stephanie&abby Your kind remark on our hotel service is greatly appreciated. Thank you for your recommendation. We look forward to seeing you again soon. Sincerely Hans Loontiens General Manager
3 out of 5
by A verified traveler

Posted Sep 21, 2014
Overcharged me for international phone calls and argued with me about the charges for over half an hour. Finally got them to reverse the charges after staff questioned whether I knew 1) how to operate a phone and 2) if I knew how to keep track of time. They had good intentions but did made the process much more painful then it needed to be. Otherwise, hotel room was fine, the food is good, and everything was clean.
Comment from Hotel Management
Sep 27, 2014 by Hans Loontiens, Hotel Management
Dear Guest Please accept our sincerely apologies for the billing error and thank you for taking time to share your comments. Warm regards Hans Loontiens General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to the Convention Centre

Posted Sep 15, 2014
Despite being given a room with two single beds when we requested a double we were very impressed with the quality of this hotel.It is next to the conference centre which was very convenient for work. The harbour view from our room was superb.The staff and room service were highly professional. We came back to find that our laundry had even been hung in the wardrobe! The only real negative was the building work,which was still going on at 1.30 am one Sunday morning!
Comment from Hotel Management
Sep 17, 2014 by Hans Loontiens, Hotel Management
Dear Guest I am happy that you enjoyed your overall stay. We are sorry that a queen bedded room cannot be arranged for you due to high occupancy. Please let us know if you would prefer a garden view room which is quieter but you do lose the fabulous Harbour view for your future visits. Sincerely Hans Loontiens General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Vancouver, Canada

Very nice hotel, ideal for HK Convention Centre

Posted Sep 9, 2014
Pros: Great service on the club floor. Very nice breakfast and afternoon "tea" , drinks, etc.. Also excellent swimming pool, nice fitness centre, etc..
Cons: Would like it if Club Floor rooms were a little larger.
Location: Ideal for any events at the HK Convention Centre.
Stayed on a club floor, with great service/staff. Included afternoon tea/snacks and excellent breakfast, which makes it well worth the extra cost, especially if 2 guests in a room. Only small issue was that the room was a little small...a colleague stayed in a "regular" room on a lower floor and his room was significantly larger.
Comment from Hotel Management
Sep 16, 2014 by Hans Loontiens, Hotel Management
Dear SP Your kind remarks about our club floor and hotel facilities are greatly appreciated. You may prefer to choose our Suite which is larger than the standard rooms. We look forward to welcoming you back. Sincerely Hans Loontiens General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Pleasant introduction to HK

Posted Sep 8, 2014
Pros: Nice , clean, efficient and helpful staff.Walking distance to MTR (Public transport)
Location: Convention center and harbor
The check in was efficient and staffs were helpful.The room was maintained well and lobby facilities were excellent.The breakfast had good variety .Overall, we were looked after well during our short stay.
Comment from Hotel Management
Sep 17, 2014 by Hans Loontiens, Hotel Management
Dear AF It is good to know that you have been taken care well and have a pleasant stay with us. We look forward to take care of you again soon. Sincerely Hans Loontiens General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2014
I was attending a conference, the hotel is ideally situated with access to the conference centre from the hotel lobby, it is also close to an MTR station (WanChai), there some good restaurants around the area, and a laundry close by, the staff are friendly and helpful.
Comment from Hotel Management
Sep 2, 2014 by Hans Loontiens, Hotel Management
Dear Guest Thank you for staying with us. Your kind remarks about our location and neighborhood are greatly appreciated. We look forward to your return soon. Sincerely Hans Loontiens General Manager