Ratings based on 163 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Sep 21, 2014
Overcharged me for international phone calls and argued with me about the charges for over half an hour. Finally got them to reverse the charges after staff questioned whether I knew 1) how to operate a phone and 2) if I knew how to keep track of time. They had good intentions but did made the process much more painful then it needed to be. Otherwise, hotel room was fine, the food is good, and everything was clean.
Comment from Hotel Management
Sep 27, 2014 by Hans Loontiens, Hotel Management
Dear Guest Please accept our sincerely apologies for the billing error and thank you for taking time to share your comments. Warm regards Hans Loontiens General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to the Convention Centre

Posted Sep 15, 2014
Despite being given a room with two single beds when we requested a double we were very impressed with the quality of this hotel.It is next to the conference centre which was very convenient for work. The harbour view from our room was superb.The staff and room service were highly professional. We came back to find that our laundry had even been hung in the wardrobe! The only real negative was the building work,which was still going on at 1.30 am one Sunday morning!
Comment from Hotel Management
Sep 17, 2014 by Hans Loontiens, Hotel Management
Dear Guest I am happy that you enjoyed your overall stay. We are sorry that a queen bedded room cannot be arranged for you due to high occupancy. Please let us know if you would prefer a garden view room which is quieter but you do lose the fabulous Harbour view for your future visits. Sincerely Hans Loontiens General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Vancouver, Canada

Very nice hotel, ideal for HK Convention Centre

Posted Sep 9, 2014
Pros: Great service on the club floor. Very nice breakfast and afternoon "tea" , drinks, etc.. Also excellent swimming pool, nice fitness centre, etc..
Cons: Would like it if Club Floor rooms were a little larger.
Location: Ideal for any events at the HK Convention Centre.
Stayed on a club floor, with great service/staff. Included afternoon tea/snacks and excellent breakfast, which makes it well worth the extra cost, especially if 2 guests in a room. Only small issue was that the room was a little small...a colleague stayed in a "regular" room on a lower floor and his room was significantly larger.
Comment from Hotel Management
Sep 16, 2014 by Hans Loontiens, Hotel Management
Dear SP Your kind remarks about our club floor and hotel facilities are greatly appreciated. You may prefer to choose our Suite which is larger than the standard rooms. We look forward to welcoming you back. Sincerely Hans Loontiens General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Pleasant introduction to HK

Posted Sep 8, 2014
Pros: Nice , clean, efficient and helpful staff.Walking distance to MTR (Public transport)
Location: Convention center and harbor
The check in was efficient and staffs were helpful.The room was maintained well and lobby facilities were excellent.The breakfast had good variety .Overall, we were looked after well during our short stay.
Comment from Hotel Management
Sep 17, 2014 by Hans Loontiens, Hotel Management
Dear AF It is good to know that you have been taken care well and have a pleasant stay with us. We look forward to take care of you again soon. Sincerely Hans Loontiens General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2014
I was attending a conference, the hotel is ideally situated with access to the conference centre from the hotel lobby, it is also close to an MTR station (WanChai), there some good restaurants around the area, and a laundry close by, the staff are friendly and helpful.
Comment from Hotel Management
Sep 2, 2014 by Hans Loontiens, Hotel Management
Dear Guest Thank you for staying with us. Your kind remarks about our location and neighborhood are greatly appreciated. We look forward to your return soon. Sincerely Hans Loontiens General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Perfect location & great hotel.

Posted Aug 12, 2014
Lovely hotel with a luxury feel. Loved the open lobby & harbour view room was amazing to wake up to. Relaxing yet amidst the exciting hustle of HK.
Comment from Hotel Management
Aug 15, 2014 by Hans Loontiens, Hotel Management
Dear Guest Glad that you like the hotel’s surroundings and facilities. Please revisit soon. Sincerely Hans Loontiens General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel

Posted Aug 2, 2014
Great service, great location. Would definitely go back. Pool was great and morning buffet was outstanding. Room was clean and well kept
Comment from Hotel Management
Aug 5, 2014 by Hans Loontiens, Hotel Management
Dear Guest Thank you for your kind remarks about the hotel location, guestroom, service, breakfast buffet and pool… We look forward to welcoming you again in the near future. Sincerely Hans Loontiens General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London, ON

Exceptional Hotel

Posted Jul 6, 2014
Pros: Everything!
Fantastic location, 5 min. from Star Ferry, and 5 min. on the overhead walkway to MTR Wan Chai Station. Large clean rooms overlooking Victoria Harbour and Kowloon. We arrived early and were able to check in at 7AM! We also asked for a late check-out due to a night flight and they gave us till 8PM!! The entire staff were very polite, friendly and professional. If you are a Marriott Rewards member try to get on the club level - free breakfast, dinner and cocktails - well worth the extra you might pay for these suites. The hotel gym is state of the art and has everything you need including as much bottled water as you like. The hotel pool is beautiful over-looking Victoria harbour and surrounded by a lush garden area. We were there in July with temperatures in the 30's so wanted a cool dip - but the water was very warm - still nice though. Nothing bad to say about this hotel. There is a 7/11 right next door for snacks and beer. If you are there for three days - purchase the 3-day unlimited MTR/Airport Express Octopus Card - it is great value - and you can go everywhere. You will not be disappointed with this hotel.
Comment from Hotel Management
Jul 18, 2014 by Hans Loontiens, Hotel Management
Dear Barb Thank you for sharing your wonderful experience with our club lounge and recreation facilities – we love food and fitness too. See you again soon. Best regards Hans Loontiens General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from HK

Clean and very good hotel staff.

Posted Jul 6, 2014
The location, the hotel staff, air-conditioning and the cleaniness of the room were very good (excellent). However, the carpet and the furniture were old. I would stay there again - cleaniness and AC in HK are more important to me than carpet and furniture.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 8, 2014 on Hotels.com