Ratings based on 322 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Renaissance Hotel Hong Kong

Posted Feb 27, 2015
Pros: Close to lots of activities, great views, excellent staff and services
Great hotel, fabulous view with harbour view rooms Close to Ferry and MTR - made it very easy to move around. Staff was extremely helpful and hotel was very nice. Great experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles

Very good hotel, good location

Posted Jan 24, 2015
Good value for your money, conveniently located next to HK convention center, good food and nice staff.
Comment from Hotel Management
Jan 28, 2015 by Hans Loontiens, Hotel Management
Dear JH We are happy that you found our hotel convenient with great service and good food. Please return soon. Sincerely Mark Darwin Resident Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Excellent location

Posted Jan 15, 2015
Location: Straight walk through to MTR taking only 5 mins.
Excellent hotel in brilliant location. Staff very professional and helpful in every way. Fast laundry service. Lovely breakfast buffet with everyone catered for. Room superb view overlooking harbour but lack of space. No drawers for clothes Mirrors only in bathroom. Top class gym and swimming pool.
Comment from Hotel Management
Jan 20, 2015 by Hans Loontiens, Hotel Management
Dear Charlotte We are delighted to learn that you enjoyed your overall stay with us especially with your breakfast, gym and the pool experience. Looking forward to welcoming you back and serving you again in the near future. Best regards Hans Loontiens General Manager
2 out of 5
by A verified travelerfrom Guildford, UK

Very expensive for what you get

Posted Jan 14, 2015
Pros: Good harbour view.
Cons: Value for money, privacy in bathrooms.
We stayed here for two nights in January to break up a trip back from Australia. We had stayed in a different hotel in Kowloon on the way out, which was much better quality and value for money. The room was very small for the equivalent of £250 a night. In fact, the hotel was generally very expensive - food, drinks etc. As others have said, there was a window between the bathroom and main room with only a venetian blind for privacy. Not what I would expect for the price. There is a building site right in front of the hotel, the noise started about 8am and went on until 11pm while we were there. It was audible in the room even though we were on the 25th floor. This is part of a major building project and looks set to be there for at least the next few months. The hotel's location is fairly central but, to be honest, it's easy enough to get around the island and Kowloon so that didn't outweigh the negatives for us.
Comment from Hotel Management
Jan 23, 2015 by Hans Loontiens, Hotel Management
Dear Farringtons Thank you for your comments on Expedia. We are sorry to learn that you felt our pricing was generally expensive. We always strive to offer competitive rates in line with similar category hotels in the area. We also regret to learn that you were inconvenienced by the nearby roadwork noise. Our garden view rooms are not affected by exterior noise being located on the opposite side. Sincerely Mark Darwin Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Stands the test of time

Posted Jan 14, 2015
Pros: Great location - easy access to train and ferry.
Location: Most activities were a decent walk or easy metro/ferry ride away (peak, cool restaurant area, shopping).
Well positioned and high quality hotel. Only disappointment was the large scale construction work between the hotel and harbour - detracting from our water view.
Comment from Hotel Management
Jan 23, 2015 by Hans Loontiens, Hotel Management
Dear Guest Thank you for sharing your feedback. We regret to learn that you were inconvenienced by the nearby roadwork noise. Our garden view rooms are not affected by exterior noise being located on the opposite side. Sincerely Mark Darwin Resident Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Luxemburg

Sehr gutes Hotel, relativ zentral gelegen

Posted Jan 12, 2015
Pros: Super Aussicht mit 'Harbour view' Zimmer Die Strar Ferry ist in naechster Naehe
Location: Sehr gutes Hotel, relativ zentral gelegen Die Strar Ferry ist in naechster Naehe
Sehr gutes Hotel, relativ zentral gelegen Super Aussicht mit einem 'Harbour view' Zimmer. Unbedingt eines der oberen Stockwerke anfragen! Die Strar Ferry ist in naechster Naehe
Comment from Hotel Management
Jan 14, 2015 by Hans Loontiens, Hotel Management
Dear Paul Thank you for your kind remarks about the fabulous harbour view and good location. We look forward to your re-visit. Sincerely Hans Loontiens General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, not so pleasant diningroom staff

Posted Jan 8, 2015
We had a great stay in the hotel. The breakfast restaurant staff was not polite and felt like they just want ua to get out. One morning we were not even offered coffee.
Comment from Hotel Management
Jan 10, 2015 by Hans Loontiens, Hotel Management
Dear sandor We regret that our Cafe’s services did not meet your expectations. We have reinforced quality training for the whole Cafe Team. Please accept our apologies for any unpleasant experience caused. Many thanks for your valuable comments, which will definitely lead to further development for our ambassadors and services. Warm regards Hans Loontiens General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seoul

전반적으로 모두 괜찮음

Posted Jan 8, 2015
Pros: - 호텔의 시설 - 직원분들의 친절함 - 청결함
Cons: 공사가 얼른 마무리되면 좋을 것 같습니다.
Location: 완차이역에서 가까우므로 완차이역 근처의 시장을 구경할 수도 있고 근처 코즈웨이베이나 센트럴에가서 쇼핑, 맛집 탐방 등을 할 수 있을 것입니다.
전반적으로 호텔의 시설이 깨끗하고 직원분들도 친절하여 좋았습니다. 위치도 지하철역과 페리터미널 모두 가까워 교통도 편리하였습니다. 한가지 단점이 있다면 호텔 바로 근처에서 공사중이라 조금 시끄러울수 있다는 것입니다. 그것만 빼면 모두 좋았습니다.
Comment from Hotel Management
Jan 9, 2015 by Hans Loontiens, Hotel Management
Dear Hi We are delighted that you like the hotel facilities and service. We regretted that you were disturbed due to outside Harbour construction noise. Please contact us directly if you would prefer a garden view room which is quieter but you do lose the fabulous Harbour view. We look forward to hearing from you. Yours sincerely Hans Loontiens General Manager
3 out of 5
by A verified traveler

Hotel at the harbour

Posted Jan 5, 2015
Pros: Location is great to visit Hongkong.
Cons: Staff is friendly, hotel is a little run down.
Location: Wan Chai, Soho, Peak and Kowloon easy to access.
Rooms are clean, carpet in corridors are dirty. Noisy at nights. Small room for almost 400 USD / night. Not worth the money.
Comment from Hotel Management
Jan 7, 2015 by Hans Loontiens, Hotel Management
Dear Guest Thank you for your comments in Expedia. We have reinforced quality training for our Housekeeping Team to ensure the corridor’s carpet is clean. Further, we greatly appreciated your understanding due to room size constraint. Please accept our apologies for any unpleasant experience caused. If you were disturbed due to the outside Harbour construction noise, please let us know if you would prefer a garden view room which is quieter but you do lose the fabulous Harbour view. Sincerely Hans Loontiens General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2015
Hotel staff is first rate. Location very convenient. Price reasonable.
Comment from Hotel Management
Jan 5, 2015 by Hans Loontiens, Hotel Management
Dear Guest Thank you for your kind remarks in hotel service, location and pricing. We look forward to your next visit. Sincerely Hans Loontiens General Manager