Ratings based on 99 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wellington New Zealand

The W Hotel was stunning!

Posted Jul 27, 2014
One of the nicest hotels Ive had the pleasure of staying in! The pool was spectacular! The bed was devine! Probably one of the nicest beds, and bed linen Ive slept in! Spacious rooms, amazing views and you only had to jump on the MTR (airport train Shuttle) and it stopped below the W hotel. Id stay there again!
1 out of 5
by A verified traveler

Nice hotel with great pool... but terrible service

Posted Jul 22, 2014
Pros: modern room, pool on 76th floor
Cons: service quality
Our table was given away while we were getting our seconds during breakfast buffet. We were forced to move to another table carrying our own food and utensils. We did not even get an apology from the hostess at The Kitchen. After the move they didn't even bother to ask if we wanted coffee or tea that was taken away. Horrific service from a 5 star hotel.
5 out of 5
Recommended
for Couples
by Colin Miles from London

The W Hotel

Posted May 11, 2014 on Hotels.com
They could not do enough for us, they did not know we were on our honeymoon until we got there, but instantly upgraded our room and gave us champagne! The hotel was amazing with loads of gadgets in the room, the best being a free Hand Phone for you to usee whilst staying at the hotel with 3G, we used this to get around Hong Kong, it was a great little touch. Very modern and funky place to stay!
5 out of 5
Recommended
for Everyone
by lauren from melbourne

Great location

Posted May 3, 2014
Great hotel, expensive breakfast and buffet dinner though, would recommend to eat elsewhere
5 out of 5
Recommended
for Everyone
by A verified traveler

Very modern looking hotel

Posted Apr 27, 2014
Excellent hotel facilities and staff however, there was no free Wi-Fi in the rooms
4 out of 5
Recommended
for Business Travelers
by A verified traveler

good

Posted Apr 23, 2014 on Hotels.com
good
5 out of 5
Recommended
by Johnny Wong from Singapore

Best hotel I've stay so far

Posted Apr 12, 2014 on Hotels.com
Located just within the "Element" shopping mall, express train to airport, mins to famous shopping belt. Room with modern design, very comfortable bed & pillows, good sound system even from the TV.
4 out of 5
Recommended
for Business Travelers
by Andy from Melbourne

Fabulous and Wonderful!

Posted Mar 20, 2014 on Hotels.com
Great - but for the room rate should really make wi-fi a regular include
5 out of 5
Recommended
for Business Travelers
by Andy from Melbourne

Just special

Posted Mar 16, 2014 on Hotels.com
Really great again. Improvements - would have liked a welcome back greeting and for the room rate wi-fi should really be included in the rooms.
5 out of 5
Recommended
for Everyone
by Bev from Cadiff, UK

Über cool hotel in Kowloon

Posted Mar 3, 2014
We stayed here for my Nieces 21st birthday (along with my 8 year old Son.) From the moment we arrived the customer service was outstanding. We received a cake and birthday card to the room-a special touch, which was much appreciated. We had breakfast in the hotel most mornings and this was delicious with fabulous choice. We also had seafood buffet dinner, bar snacks and afternoon tea (with a modern twist!) The room and it's amenities were superb and quite possibly the most comfortable hotel bed I've ever slept in. All in all we fell in love with the W brand and look forward to experiencing more W hotels worldwide. However it is always that human element of amazing customer service which entices you back. W customer service is the best. The staff were professional, friendly and nothing was too much trouble for them. W for WONDERFUL!!!