Ratings based on 46 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.6 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby candais from saskatchewan
Posted Nov 21, 2013
Pros: The view
Cons: Better shower head, fix the television, free wi-fi but most of all great your guests with a lieu.
Location: Lovely location, view was stunning. Very close to waterfalls, botanical gardens, only hour drive to volcano national park.
I have mixed feelings about my stay at The Palms Cliff Inn. The building and view are great. The food was very good, the kitchen was wonderful in accommodating a food allergy. My problem is that for the price you pay I expected more. They did not greet you with a lieu (a detail that I was really looking forward too), you have to pay extra for Internet and the shower head was terrible. I have stayed in B&Bs at half the price and had a basket with bottles of water and cookies in the room. The little touches were just not here. Very disappointing.
for Couplesby Tim from SF Bay Area
Very nice B&BPosted Sep 26, 2013
Pros: Great views, comfortable room, nice ambiance.
Cons: Better WiFi signal in rooms.
The Palms is a very nice B&B with wonderful views over Onomea Bay. It's about 11 miles north of Hilo which we initially thought would be a an issue but was not. The room was comfortable and clean. Breakfast was cooked by owner, John, and was different each day we were there. John did a great job in the kitchen, serving fresh fruit, along with quiche one day and thick dutch style apple pancakes the next. Getting in and out of Hilo was easy, but do watch out for the Palms sign and driveway on the right - it's partially hidden at the end of a curve just past mile marker 13. If heading north and you see the sign for Akaka Falls you just past the driveway! Dining in Hilo is OK. It's a sleepy town without much going in past 9pm. We thought Pesto was good, the Hilo Bay Cafe was excellent (it's outside of town next to the Wallmart) and Ken's was the best family diner we've been to in ages! The King's Bath was good to visit, though it's on the "tourist route" and there was a couple of vans worth of people there. Off the "path" ... the pools at the end of the King's Landing was an excellent spot for a dip and the Long Ponds are a unique pair of natural lava pools fed by crashing surf (awesome on a calm day). All in all, a great experience and a very nice B&B.
for Couplesby A verified traveler
Great location just north of Hilo, priceyPosted Sep 11, 2013
Pros: Great location, secluded feel and right on ocean.
Cons: Price to include basics, such as breakfast (hence the bed AND breakfast), accessible Internet from the room, more flexible check in and bath robes....
Location: Great spot as is right on ocean (no beach though) and every room has a balcony facing the open ocean, just 10 min north of Hilo next to Akaka falls
Great location and view (beautiful ocean facing property) but that is about all you get. Everything is extra.... If you want breakfast or Internet (which is only available in the common room not you bedroom) you have to pay extra. Checking time is not very flexible, only from 3:00 to 5:00 pm, so better hope you travel arrangements fit into this tight window. We had to cancel/rearrange our plans to accommodate. The rooms are somewhat up to date, however, the feel is one of a mid range hotel room, not the bed and breakfast charm we have experienced at other similar establishments. This is fitting as the building (which has 8 rooms, all facing the ocean btw) was an add on to an older single family home and built for this "hotel" purpose. I would recommend as it was one of the nicer places to stay if your on the east side of the island and want a more secluded feel. It is also in a great location, just 10 min north of the airport and close to some great waterfall areas, Rainbow and Akaka falls to name a few.
for Couplesby Joanna from New York, NY
great location! great service!Posted Jul 29, 2013 on Hotels.com
We flew into Hilo and wanted a place to stay on the east side of the island so we could see the volcanoes and waterfalls before heading to the west side of the island. It was perfect! 1 hour to the volcanoes and 2 miles from Akaka waterfalls! Perfect! the place was gorgeous! sunrise was amazing from our lanai and everyone was very warm and welcoming. Sorry to have left so soon but enjoyed our night there immensely! Room was beautiful, bed was comfortable, everything was very clean, and the grounds are well manicured! Would highly recommend to anyone staying in the Hilo area!
for Couplesby A verified traveler from Texas
Posh, elegant Ivy League B&B for relaxed touringPosted Jul 11, 2013
Pros: LOVE the grounds, the house, the view, the breeze, the gourmet breakfast on the back porch watching the dolphins make their rounds 100 ft below.
Cons: Not having aircon is quirky. With so many other pluses, not a problem, but if you were hanging out in the room during the day it might be.
We stayed two nights as part of a Big Island circle tour, our other bases being Volcano and Kona. Palms was a good base for Hilo and Hamakua Coast touring. You can only get dinner in Hilo or at one place in Honoka'a but you can get lunch in any of several towns along the coast so plan accordingly. We drove up to Honoka'a for dinner and back, and along the way we visited Akaka Falls, drove the scenic back roads, and stopped at Laupahoehoe Point. We had a quick swim in Kolekole Park close by.
for Couplesby A verified traveler
Posted Jun 19, 2013 on Hotels.com
Posted Dec 1, 2012 on Hotels.com
I spent one night at this spot which is right on the ocean (20 feet from my room) in a second story room. The decore of my room was traditional Hawaiiana, done very well, with a modern bathroom, small refrigerator, and air conditioning. Everything worked well, the room was quiet and I was able to sleep with the door to the lanai open all night (just to hear the waves lapping the shore). I was in a rush the next morning, so I didn't sample the breakfast that is served and therefore can't comment on it. My stay was a fine experience and one I will repeat when I am on the Big Island again.
Recommendedby A verified traveler
Posted Sep 3, 2012 on Hotels.com
Wonderful and DisappointingPosted Aug 5, 2012 on Hotels.com
The setting is unsurpassed, an old mansion beautifully landscaped overlooking a gorgeous cove in the Pacific Ocean. The service was disappointing: no one told us about the 24-hr hot tub until we checked out (it was not even in their literature), the breakfast was not worth $15, the TV was an old set, strange for a nice place like this.
for Everyoneby dot from California, USA
A sad and disappointing experiencePosted May 10, 2012
Pros: the view is beautiful
Cons: the attitude of the owners
Location: horribly isolated
Our biggest complaint was the lack of any welcoming feeling. There were more "don'ts" than welomes. One must want a venue (beautiful view) that is isolated, with no TV and services. We were not aware that breakfast was not included because we used Expedia. Since there are no restaurants within 11 miles, that was a bit disconcerting. There was coffee in the room, but we were denied coffee by the sea on the patio unless we paid for breakfast. We found this very unfriendly. We asked for an extended checkout from the owner and she was rather "snotty" about it. We did finally receive it from the desk clerk who was charming. We would not return.