Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Best Western Of Hope

2.5 out of 5
Best Western Of Hope
1800 Holiday Drive, Hope, AR

Reviews

8.4

Very Good

Rating 10 - Excellent. 205 out of 415 reviews" "
Rating 8 - Good. 134 out of 415 reviews" "
Rating 6 - Okay. 43 out of 415 reviews" "
Rating 4 - Poor. 17 out of 415 reviews" "
Rating 2 - Terrible. 16 out of 415 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Wes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older property. Comfortable for a night stay. Close to town. Very nice staff and a good breakfast
Stayed 1 night in Apr 2024
Response from Dionna-front desk clerk on Apr 17, 2024
Thank you for staying at our hotel. Please come back and stay us again. Have a blessed day Mr Wes.

8/10 Good

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly fine place.
Stayed 1 night in Mar 2024
Response from Dionna-front desk clerk on Mar 29, 2024
Good morning Ms. Ruth thank you for staying with us. Please come and stay with us again. Have a blessed day and Happy Easter!

8/10 Good

Chris

Stayed 2 nights in Mar 2024
Response from Dionna-front desk clerk on Apr 15, 2024
Dear Mr. Chris, thank you for staying at our hotel. Thank you for the positive feedback. Please come and stay with us again. Have a blessed day!

2/10 Terrible

Beverly

Traveled with family
Disliked: Cleanliness
Anyone can walk up to your door. U enter your room outside. Did not feel safe
Stayed 3 nights in Mar 2024
Response from Dionna-front desk clerk on Mar 18, 2024
Mr. Beverly I'm so sorry that you did not enjoy your stay. However, you can always come back and stay with us again to have a better experience. Have a blessed day!

10/10 Excellent

Evelyn

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from Dionna-front desk clerk on Mar 7, 2024
Ms. Evelyn thank you for staying at our hotel. Please come and stay with us again. Have a blessed day!

10/10 Excellent

Benjamin

Liked: Amenities
the clerk was very friendly and accommodating the room is clean. inwould stay here again
Stayed 1 night in Feb 2024
Response from Dionna-front desk clerk on Mar 7, 2024
Mr. Benjamin thank you for staying at our hotel. Please come and stay with us again. Have a blessed day!

2/10 Terrible

Jaquavious

Stayed 1 night in Feb 2024
Response from Dionna-front desk clerk on Mar 29, 2024
Good morning Mr. Jaquavious, Im sorry you did not have a good experience at our hotel. Please come back and stay with us again and give us another chance to make the next ecperience a great one. Have a blessed day and Happy Easter!

8/10 Good

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for travel needs
Stayed 1 night in Feb 2024
Response from Dionna on Feb 16, 2024
Thank you for staying at our hotel. Please come back again. Have a blessed day!!

8/10 Good

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Easy to get to, comfortable bed, it was clean just older. Had separate dinning building, but was big & roomy. Good breakfast options, pancakes, waffles, fruit, muffins, biscuits & gravy, sausage, yogurt, juices, etc.
Stayed 1 night in Jan 2024
Response from Jennifer Galceran, GM on Feb 5, 2024
We are so thrilled that you enjoyed the great selection of breakfast items. We hope that it will inspire you to come see us again, soon!

4/10 Poor

Mary

Liked: Staff & service, room comfort
Disliked: Cleanliness
The good news- breakfast was very good. Bed was comfortable and management was very responsive. The bad news- table and night stands had not been wiped down and were dirty. Bathroom was very small and very worn and dated.
Stayed 1 night in Jan 2024
Response from Jennifer Galceran, GM on Feb 1, 2024
We are so sorry that you a disappointing stay with us. We are so sorry that the room was not cleaned sufficiently. Since your review we have had a chance to speak to our housekeeping staff about the areas that need more attention.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy Environment
Hotel stay was nice . Staff was very kind when I came to check in. My only complaint is if you need to sleep in it’s impossible. Housekeeping starts dragging around the loudest carts at 8AM outside & you hear them til noon.
Stayed 1 night in Jan 2024
Response from Jennifer Galceran, GM on Feb 5, 2024
I'm so sorry that housekeeping woke you up during your stay with us. Since your review, we have since replaced the wheels on all the carts. We appreciate your feedback. Please come back to stay again, soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice old hotel
Stayed 1 night in Jan 2024
Response from Jennifer Galceran, GM on Feb 1, 2024
Thank you so much for great review. We are so glad that you enjoyed your stay with us. Please come back to see us again soon.

10/10 Excellent

Melody

Stayed 1 night in Dec 2023
Response from Dionna on Jan 4, 2024
Thank you for staying with us. Please come back and stay again. Have a blessed day and a prosperous new year!!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Jennifer Galceran, GM on Dec 11, 2023
Thank you so much for your great review! We hope that you will come back to see us again, soon!

4/10 Poor

Amanda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
While we booked a non-smoking room, there was only a single smoking room available when we arrived. The room smelled very strongly of smoke. Our clothing and hair reeked of it when we left. The toilet did not work properly. And the room was next to some sort of machine/work room, so it was very loud from equipment and talking starting at 5 am. Breakfast was decent. Desk staff is nice!
Stayed 1 night in Nov 2023
Response from Jennifer Galceran, GM on Dec 1, 2023
I'm so truly sorry for any inconvenience, sometimes when booking online the reservation does not come through as it should. Or it will say smoking in small letters on the booking site, which is why, sometimes people accidentally do book the smoking rooms. Normally we would definitely exchange the room type for a non smoking room, but that day, unfortunately, we were booked to compacity which is why we had to go with what your reservation came through as. I'm truly so so sorry for any misunderstanding. I do appreciate you still staying with us, even though it was not the room, for you. Thank you so much for your review, we are glad you had a good breakfast and staff experience. Please give us another chance to serve you in the future. Have a blessed day.

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Road trip stop in Hope, Arkansas. Always hopeful we ll find something decent. This hotel was beyond. The bed was clean and comfy w plenty of pillows. The shower was spectacular. Plenty od pressure and hot water! The only suggestion would be to not scrimp on shampoo/conditioner. Other than half filled bottles, room was fabulous!
Stayed 1 night in Nov 2023
Response from Jennifer Galceran, GM on Nov 29, 2023
We are so grateful that you enjoyed your stay with us. We truly try to keep all of our guests happy. Please come see us again, soon!

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin process was very easy and efficient. Staff was friendly and the room was very clean!
Stayed 1 night in Nov 2023
Response from Dionna on Nov 27, 2023
I'm so glad that your experience with us was a very good one. Please come back and stay with us again. Have a blessed day and Happy Holidays!!

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dionna on Nov 20, 2023
Thank you for staying at our hotel. I am happy glad you enjoyed your stay. Please come back and stay with us again. Have a blessed day and have a Happy Thanksgiving!!

10/10 Excellent

Lori

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front office staff, easy check in. Room was very clean & beds comfortable. Ice machine, snack machine, & laundty all in working order.
Stayed 1 night in Nov 2023
Response from Dionna on Nov 20, 2023
Thank you for choosing our hotel to stay. I am happy glad you enjoyed your stay with us. Please come back and stay with us again if you are ever in our neck of the woods. Have a blessed day and have a Happy Thanksgiving!!!

2/10 Terrible

Rick

Stayed 1 night in Nov 2023
Response from Jennifer Galceran, GM on Dec 11, 2023
We are so sorry that you did not have a good stay here at best western hope. We hope that you will give us another chance to serve you.

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not stay again.
Very convenient location BUT this hotel is super outdated. Unfortunately our AC unit wasn't working when we arrived. Also, there was a dirty wash cloth in the bathtub. They moved us to a new room but the smell was so bad we actually chose to sleep without ac instead!! Lots of road traffic noise from construction also. AND the frig didnt work so we lost all of our leftovers. Terrible!The breakfast lady was SUPER nice and the selections were very good.
Stayed 1 night in Nov 2023
Response from Dionna on Nov 16, 2023
I do apologize that your experience with us was not so great. However I do want you to come back and stay with us again. Have a blessed day.

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my expectations. Room was very clean.
Stayed 1 night in Nov 2023
Response from Jennifer Galceran, GM on Nov 6, 2023
We are so glad you enjoyed the clean room during your stay. We hope that you will come back to see us again, soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jennifer Galceran, GM on Nov 6, 2023
We are so glad that you gave us 10 out of 10! We hope that you will come back to see us again, soon!

10/10 Excellent

Edward

Stayed 1 night in Oct 2023
Response from Jennifer Galceran, GM on Oct 31, 2023
Thank you so much for your wonderful rating! We are so glad that you enjoyed your stay with us. Please come back to see us again, soon!

10/10 Excellent

Bethany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and safe
Clean comfortable and great breakfast. I always stay here when passing through. Plenty of parking for a big vehicle. Easy access and always quiet and safe
Stayed 1 night in Oct 2023
Response from Jennifer Galceran, GM on Oct 31, 2023
Thank you so much for your great review! We are so glad that you enjoyed your stay! Please come back to see us again, soon!

10/10 Excellent

nathalie J

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Just stayed over night. I had what i like clean, good beds and a great full breakfast. The staff were extra friendly also. Highly recommend!!!
Stayed 1 night in Oct 2023
Response from Jennifer Galceran, GM on Oct 17, 2023
Thank you so much for your great review! We are so glad that you enjoyed your stay. Please come back to see us again, soon!

2/10 Terrible

Cristobal

Stayed 1 night in Oct 2023
Response from Jennifer Galceran, GM on Nov 6, 2023
We are so truly sorry for any problems that you experienced during your stay with us.

6/10 Okay

Rachael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jennifer Galceran, GM on Oct 17, 2023
Thank you so much for staying at our hotel. We are so glad that you enjoyed your stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean, our beds were very comfy, the staff was very friendly, and the hot breakfast was very tasty. What more do you want???
Stayed 1 night in Oct 2023
Response from Jennifer Galceran, GM on Oct 13, 2023
Thank you so much for leaving a great review! We are so glad that you enjoyed the clean room, comfy beds and friendly staff. We hope that you will come back to see us again, soon!

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jennifer Galceran, GM on Oct 13, 2023
Thank you so much for your great review! We are so glad that you enjoyed your stay with us. Please come back to see us again, soon!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jennifer Galceran, GM on Oct 5, 2023
Thank you so much for your great review! Please come back to see us again, soon!

8/10 Good

Colleen

Stayed 1 night in Sep 2023
Response from Jennifer Galceran, GM on Oct 31, 2023
Thank you so much for staying with us! We hope that you will come back to see us again, soon!

10/10 Excellent

Jeannette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome little hotel at a reasonable price.
Awesome place. Service and breakfast was excellent. Reasonable charge to have my dog with me. Would stay again for sure.
Stayed 1 night in Sep 2023
Response from Jennifer Galceran, GM on Oct 5, 2023
Thank you so much for your wonderful review! We love that you enjoyed breakfast and were able to have a nice stay with your pet. Please come back to see us again, soon!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jennifer Galceran, GM on Oct 5, 2023
Thank you so much for your wonderful review! We are so glad that you stayed with us. Please come back to see us again, soon!

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, beds comfortable, breakfast great, staff wonderful. Highly recommend here if you are needing an overnight rest and a good shower!
Stayed 1 night in Sep 2023
Response from Jennifer Galceran, GM on Sep 28, 2023
We are so glad that you enjoyed the beds, breakfast and staff here with us. We hope that you will come back to see us again, soon!

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Jennifer Galceran, GM on Sep 28, 2023
Thank you for your great review!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked easily online. The hotel was older but well maintained and room very clean. Had a wonderful breakfast in a building out back. Would definitely stay there again
Stayed 1 night in Sep 2023
Response from Jennifer Galceran, GM on Sep 28, 2023
We are so glad that you had an easy online booking experience! I'm so excited that you noticed the care that we put into the property. We hope that you will come stay with us again, soon!

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Jennifer Galceran, AGM on Sep 28, 2023
Thank you so much for your great review! We appreciate your business! please come back to see us again, soon!

10/10 Excellent

Robbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Jennifer Galceran, GM on Sep 11, 2023
Thank you so much for your wonderful review!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk very helpful and Nice
Stayed 1 night in Sep 2023
Response from Jennifer Galceran, GM on Sep 11, 2023
Thank you so much for your wonderful review! We are so glad that you had a great stay! Please come back to see us again, soon!

6/10 Okay

Heath

Disliked: Cleanliness, property conditions & facilities
Very noisy property.
Stayed 1 night in Aug 2023
Response from Jennifer Galceran, AGM on Aug 28, 2023
We are so sorry for any inconvenience during your stay with us.

10/10 Excellent

Pat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and great breakfast
Stayed 1 night in Aug 2023
Response from Jennifer Galceran, AGM on Aug 28, 2023
Thank you so much for your great review!

10/10 Excellent

Nicolette

Stayed 1 night in Aug 2023
Response from Jennifer Galceran, GM on Sep 11, 2023
Thank you so much for your wonderful review! We are so glad that you enjoyed your stay with us.

6/10 Okay

Christopher

Liked: Staff & service
Stayed 4 nights in Aug 2023
Response from Jennifer Galceran, AGM on Aug 15, 2023
Thank you so much for staying with us. Be safe in your travels. Please come back again, soon!

2/10 Terrible

meagan

Stayed 1 night in Aug 2023
Response from Jennifer Galceran, GM on Sep 4, 2023
We are so sorry that you did not enjoy your experience with us. Please reach out to me, I would like to know what you did not like about your stay so that we can make it better next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Clean and comfortable. Furnishings are worn but room was clean and bright.
Stayed 1 night in Aug 2023
Response from Jennifer Galceran, AGM on Aug 15, 2023
Thank you so much for staying with us, and leaving us a great review! We hope that you will come back to see us again, soon!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and safe stay!
Wonderful stay. CLEAN!!! Had everything I needed and then some. Bed was perfect! Easy check in. Easy parking. James at the front desk was seriously the best ever! Would definitely recommend and stay here again.
Stayed 1 night in Aug 2023
Response from Jennifer Galceran, AGM on Aug 15, 2023
We are so glad that you enjoyed your stay with us! We hope that you will come stay with us again, soon! Be safe in your travels!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great choice in Hope AR.
The staff was helpful, the room clean, the bed comfortable, the price reasonable, and the breakfast was great. What else could you ask for?
Stayed 1 night in Jul 2023
Response from Jennifer Galceran, AGM on Aug 3, 2023
Thank you so much for the great review! Please come back to see us again, soon!

4/10 Poor

Brittany, Green Bay

Disliked: Cleanliness, amenities, property conditions & facilities
So many dead beetle type bugs all over the floor. Plus numerous outlets did not work. When I brought it up all they said was they would have maintenance check it out.
Response from Jennifer Galceran, AGM on Aug 3, 2023
I am so truly sorry that you had problems in your room. We did get maintenance to look at the outlets in that room, it appears a breaker had blown and caused several outlets to not work. I am grateful that you brought it to our attention so that we could get it fixed right away. We also contacted pest control about the beetles.

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
James checked me in when I arrived. I was greeted with a smile and he processed my information quickly. He let me know where my room would be , what time breakfast was and where it was located , where I could park , the wifi password , and the hours we could use the pool. In the morning we ate breakfast and it was amazing. Everything was fresh. Our rooms and the grounds were very clean. We slept well. We are looking forward to stopping at this hotel on our return trip back home.
Stayed 1 night in Jul 2023
Response from Jennifer Galceran, AGM on Jul 31, 2023
Thank you so much for your great review! We hope that you will come back to see us again, soon!