All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Dionna-front desk clerk on Mar 29, 2024
Good morning Ms. Ruth thank you for staying with us. Please come and stay with us again. Have a blessed day and Happy Easter!
8/10 Good
Chris
Mar 23, 2024
Chris
Stayed 2 nights in Mar 2024
Response from Dionna-front desk clerk on Apr 15, 2024
Dear Mr. Chris, thank you for staying at our hotel. Thank you for the positive feedback. Please come and stay with us again. Have a blessed day!
2/10 Terrible
Beverly
Traveled with family
Mar 17, 2024
Disliked: Cleanliness
Anyone can walk up to your door. U enter your room outside. Did not feel safe
Beverly
Stayed 3 nights in Mar 2024
Response from Dionna-front desk clerk on Mar 18, 2024
Mr. Beverly I'm so sorry that you did not enjoy your stay. However, you can always come back and stay with us again to have a better experience. Have a blessed day!
Response from Dionna-front desk clerk on Mar 7, 2024
Ms. Evelyn thank you for staying at our hotel. Please come and stay with us again. Have a blessed day!
10/10 Excellent
Benjamin
Feb 25, 2024
Liked: Amenities
the clerk was very friendly and accommodating the room is clean. inwould stay here again
Benjamin
Stayed 1 night in Feb 2024
Response from Dionna-front desk clerk on Mar 7, 2024
Mr. Benjamin thank you for staying at our hotel. Please come and stay with us again. Have a blessed day!
2/10 Terrible
Jaquavious
Feb 11, 2024
Jaquavious
Stayed 1 night in Feb 2024
Response from Dionna-front desk clerk on Mar 29, 2024
Good morning Mr. Jaquavious, Im sorry you did not have a good experience at our hotel. Please come back and stay with us again and give us another chance to make the next ecperience a great one. Have a blessed day and Happy Easter!
Thank you for staying at our hotel. Please come back again. Have a blessed day!!
8/10 Good
Shirley
Traveled with partner
Jan 14, 2024
Liked: Cleanliness, staff & service, amenities
Easy to get to, comfortable bed, it was clean just older. Had separate dinning building, but was big & roomy. Good breakfast options, pancakes, waffles, fruit, muffins, biscuits & gravy, sausage, yogurt, juices, etc.
Shirley
Stayed 1 night in Jan 2024
Response from Jennifer Galceran, GM on Feb 5, 2024
We are so thrilled that you enjoyed the great selection of breakfast items. We hope that it will inspire you to come see us again, soon!
4/10 Poor
Mary
Jan 12, 2024
Liked: Staff & service, room comfort
Disliked: Cleanliness
The good news- breakfast was very good. Bed was comfortable and management was very responsive. The bad news- table and night stands had not been wiped down and were dirty. Bathroom was very small and very worn and dated.
Mary
Stayed 1 night in Jan 2024
Response from Jennifer Galceran, GM on Feb 1, 2024
We are so sorry that you a disappointing stay with us. We are so sorry that the room was not cleaned sufficiently. Since your review we have had a chance to speak to our housekeeping staff about the areas that need more attention.
Hotel stay was nice . Staff was very kind when I came to check in. My only complaint is if you need to sleep in it’s impossible. Housekeeping starts dragging around the loudest carts at 8AM outside & you hear them til noon.
Verified traveler
Stayed 1 night in Jan 2024
Response from Jennifer Galceran, GM on Feb 5, 2024
I'm so sorry that housekeeping woke you up during your stay with us. Since your review, we have since replaced the wheels on all the carts. We appreciate your feedback. Please come back to stay again, soon!
Response from Jennifer Galceran, GM on Dec 11, 2023
Thank you so much for your great review! We hope that you will come back to see us again, soon!
4/10 Poor
Amanda
Traveled with partner
Dec 1, 2023
Liked: Staff & service
Disliked: Cleanliness, amenities
While we booked a non-smoking room, there was only a single smoking room available when we arrived. The room smelled very strongly of smoke. Our clothing and hair reeked of it when we left. The toilet did not work properly. And the room was next to some sort of machine/work room, so it was very loud from equipment and talking starting at 5 am. Breakfast was decent. Desk staff is nice!
Amanda
Stayed 1 night in Nov 2023
Response from Jennifer Galceran, GM on Dec 1, 2023
I'm so truly sorry for any inconvenience, sometimes when booking online the reservation does not come through as it should. Or it will say smoking in small letters on the booking site, which is why, sometimes people accidentally do book the smoking rooms. Normally we would definitely exchange the room type for a non smoking room, but that day, unfortunately, we were booked to compacity which is why we had to go with what your reservation came through as. I'm truly so so sorry for any misunderstanding. I do appreciate you still staying with us, even though it was not the room, for you. Thank you so much for your review, we are glad you had a good breakfast and staff experience. Please give us another chance to serve you in the future. Have a blessed day.
Road trip stop in Hope, Arkansas. Always hopeful we ll find something decent. This hotel was beyond. The bed was clean and comfy w plenty of pillows. The shower was spectacular. Plenty od pressure and hot water! The only suggestion would be to not scrimp on shampoo/conditioner. Other than half filled bottles, room was fabulous!
Christina
Stayed 1 night in Nov 2023
Response from Jennifer Galceran, GM on Nov 29, 2023
We are so grateful that you enjoyed your stay with us. We truly try to keep all of our guests happy. Please come see us again, soon!
Thank you for staying at our hotel. I am happy glad you enjoyed your stay. Please come back and stay with us again. Have a blessed day and have a Happy Thanksgiving!!
Friendly front office staff, easy check in. Room was very clean & beds comfortable. Ice machine, snack machine, & laundty all in working order.
Lori
Stayed 1 night in Nov 2023
Response from Dionna on Nov 20, 2023
Thank you for choosing our hotel to stay. I am happy glad you enjoyed your stay with us. Please come back and stay with us again if you are ever in our neck of the woods. Have a blessed day and have a Happy Thanksgiving!!!
2/10 Terrible
Rick
Nov 18, 2023
Rick
Stayed 1 night in Nov 2023
Response from Jennifer Galceran, GM on Dec 11, 2023
We are so sorry that you did not have a good stay here at best western hope. We hope that you will give us another chance to serve you.
Very convenient location BUT this hotel is super outdated. Unfortunately our AC unit wasn't working when we arrived. Also, there was a dirty wash cloth in the bathtub. They moved us to a new room but the smell was so bad we actually chose to sleep without ac instead!! Lots of road traffic noise from construction also. AND the frig didnt work so we lost all of our leftovers. Terrible!The breakfast lady was SUPER nice and the selections were very good.
Jennifer
Stayed 1 night in Nov 2023
Response from Dionna on Nov 16, 2023
I do apologize that your experience with us was not so great. However I do want you to come back and stay with us again. Have a blessed day.
Clean comfortable and great breakfast. I always stay here when passing through. Plenty of parking for a big vehicle. Easy access and always quiet and safe
Bethany
Stayed 1 night in Oct 2023
Response from Jennifer Galceran, GM on Oct 31, 2023
Thank you so much for your great review! We are so glad that you enjoyed your stay! Please come back to see us again, soon!
Our room was very clean, our beds were very comfy, the staff was very friendly, and the hot breakfast was very tasty. What more do you want???
John
Stayed 1 night in Oct 2023
Response from Jennifer Galceran, GM on Oct 13, 2023
Thank you so much for leaving a great review! We are so glad that you enjoyed the clean room, comfy beds and friendly staff. We hope that you will come back to see us again, soon!
Awesome place. Service and breakfast was excellent. Reasonable charge to have my dog with me. Would stay again for sure.
Jeannette
Stayed 1 night in Sep 2023
Response from Jennifer Galceran, GM on Oct 5, 2023
Thank you so much for your wonderful review! We love that you enjoyed breakfast and were able to have a nice stay with your pet. Please come back to see us again, soon!
We booked easily online. The hotel was older but well maintained and room very clean. Had a wonderful breakfast in a building out back. Would definitely stay there again
Jesse
Stayed 1 night in Sep 2023
Response from Jennifer Galceran, GM on Sep 28, 2023
We are so glad that you had an easy online booking experience! I'm so excited that you noticed the care that we put into the property. We hope that you will come stay with us again, soon!
10/10 Excellent
Eddie
Sep 16, 2023
Liked: Cleanliness, staff & service, room comfort
Eddie
Stayed 1 night in Sep 2023
Response from Jennifer Galceran, AGM on Sep 28, 2023
Thank you so much for your great review! We appreciate your business! please come back to see us again, soon!
Response from Jennifer Galceran, AGM on Aug 28, 2023
Thank you so much for your great review!
10/10 Excellent
Nicolette
Aug 21, 2023
Nicolette
Stayed 1 night in Aug 2023
Response from Jennifer Galceran, GM on Sep 11, 2023
Thank you so much for your wonderful review! We are so glad that you enjoyed your stay with us.
6/10 Okay
Christopher
Aug 14, 2023
Liked: Staff & service
Christopher
Stayed 4 nights in Aug 2023
Response from Jennifer Galceran, AGM on Aug 15, 2023
Thank you so much for staying with us. Be safe in your travels. Please come back again, soon!
2/10 Terrible
meagan
Aug 11, 2023
meagan
Stayed 1 night in Aug 2023
Response from Jennifer Galceran, GM on Sep 4, 2023
We are so sorry that you did not enjoy your experience with us. Please reach out to me, I would like to know what you did not like about your stay so that we can make it better next time.
Wonderful stay. CLEAN!!! Had everything I needed and then some. Bed was perfect! Easy check in. Easy parking. James at the front desk was seriously the best ever! Would definitely recommend and stay here again.
Monica
Stayed 1 night in Aug 2023
Response from Jennifer Galceran, AGM on Aug 15, 2023
We are so glad that you enjoyed your stay with us! We hope that you will come stay with us again, soon! Be safe in your travels!
So many dead beetle type bugs all over the floor. Plus numerous outlets did not work. When I brought it up all they said was they would have maintenance check it out.
Brittany
Response from Jennifer Galceran, AGM on Aug 3, 2023
I am so truly sorry that you had problems in your room. We did get maintenance to look at the outlets in that room, it appears a breaker had blown and caused several outlets to not work. I am grateful that you brought it to our attention so that we could get it fixed right away. We also contacted pest control about the beetles.
James checked me in when I arrived. I was greeted with a smile and he processed my information quickly. He let me know where my room would be , what time breakfast was and where it was located , where I could park , the wifi password , and the hours we could use the pool.
In the morning we ate breakfast and it was amazing. Everything was fresh.
Our rooms and the grounds were very clean. We slept well. We are looking forward to stopping at this hotel on our return trip back home.
Connie
Stayed 1 night in Jul 2023
Response from Jennifer Galceran, AGM on Jul 31, 2023
Thank you so much for your great review! We hope that you will come back to see us again, soon!