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Reviews of Hampton Inn Oak Grove Fort Campbell

2.5 out of 5
Hampton Inn Oak Grove Fort Campbell
164 Naomi Ln, Oak Grove, KY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 588 out of 811 reviews" "
Rating 8 - Good. 177 out of 811 reviews" "
Rating 6 - Okay. 29 out of 811 reviews" "
Rating 4 - Poor. 6 out of 811 reviews" "
Rating 2 - Terrible. 11 out of 811 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shane

Stayed 2 nights in Jan 2024

10/10 Excellent

Dana, Knoxville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ron mgr on Apr 19, 2024
Dear Dana,Thanks for the perfect score 10 out of 10. We hope to see you again soon.Ron HillisManager

8/10 Good

Jay, Arlington Heights

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff was very accommodating.
Stayed 1 night in Mar 2024
Response from Ron mgr on Apr 19, 2024
Dear Jay,Thank you for that nice comment. We hope to see you again soon!Ron HillisManager

10/10 Excellent

Teri

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone that worked at this property was really nice! The room was very clean and spacious and the bed was super comfortable! 10/10 we were more than satisfied with our stay at this property!
Stayed 2 nights in Mar 2024
Response from Ron mgr on Apr 19, 2024
Dear TeriThank you for your kind words and thanks for the perfect score 5 out of 5. We hope to see you again soon.Ron HillisManager

2/10 Terrible

Hailey

Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, felt safe and it was quiet!
Stayed 1 night in Mar 2024
Response from Ron mgr on Apr 19, 2024
Dear Lisa, Thanks for your response and thanks for the perfect score 5 out of 5. We hope to see you again soon.Ron HillisManager

8/10 Good

Gerri

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and easy parking. Friendly staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

Austin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great Best I have ever ate at a hotel bed was comfortable room was cozy
Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Friendly staff! Would recommend!
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit. Always on point. Thank you!
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ressie Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Great service. Ladies in breakfast very kind and helpful. Will stay here again.
Stayed 5 nights in Dec 2023

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and comfortable
Very clean and comfortable. Not a huge room but very good for an overnight stay.
Stayed 1 night in Dec 2023
Response from ron mgr on Dec 23, 2023
Dear Debbie,I apologize for the late reply. I like to thank you for the perfect score 10 out of 10. I hope in the near future if you are in need in hospitality. We can provide super clean and comfortable accommodations again for you.Sincerely,Ron HillisManagement

10/10 Excellent

Zach

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and hotel was clean.
Stayed 2 nights in Dec 2023
Response from ron mgr on Dec 23, 2023
Dear Angie,Thank you so much for your kind words we strive to make your visit a pleasant one and hope you will return soon.Kind Regards,Ron HillisManager

10/10 Excellent

Hans

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, was great for our family traveling over the holiday.
Response from ron mgr on Dec 23, 2023
Dear Hans,It's so great to hear that our hotel accommodations were great for you and your family. We hope to see you again if you are in the area.Ron HillisManager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Breakfast was good, service was excellent, i had no complaints. Just get out of Kentucky lol
Stayed 3 nights in Nov 2023
Response from ron mgr on Dec 23, 2023
Dear Anthony,We are so happy that your stay was excellent. We strive to provide this level of care to all our guests. Please come see us again if you are in the area.Sincerely,Ron HillisManager

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find.
Stayed 1 night in Nov 2023
Response from ron mgr on Dec 23, 2023
Dear Sandra,Thank you for taking the time to respond to the hotel survey and thank you for the perfect score 5 out of 5.Kind Regards,Ron Hillis Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally friendly staff and super clean, quiet hotel. Would stay here again for sure.
Stayed 2 nights in Nov 2023
Response from ron mgr on Dec 23, 2023
Dear Catherine,Thank you for responding to the survey. Its guests like you that energizes our staff with the great comments regarding your hotel stay. We hope to see you again.Sincerely,Ron HillisManager

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and not super expensive. Staff was friendly and the breakfast was good
Stayed 2 nights in Oct 2023
Response from ron mgr on Oct 27, 2023
Dear Jonathan,Thank you for the excellent rating of 5/5. We are pleased you were satisfied and hope to see you again!Kind Regards,Ron HillisManager

6/10 Okay

Jose

Liked: Staff & service, property conditions & facilities
Hotel is too expensive for the area. They also charged me $75 for my pet, whe it is a pet friendly. I’ve been at pet friendly hotels and this is the first time I’ve been charged for a pet.
Stayed 1 night in Oct 2023
Response from ron mgr on Oct 22, 2023
Dear Jose,We welcome you to call and book your reservation with Hilton whereas with the Hilton Honors Member Discount you save tremendously on our room rates. Our pet policy is for our friendly pets a nonrefundable deep cleaning to ensure our rooms are clean and sanitize. ThanmksRon HillisManager

6/10 Okay

Evan

Liked: Cleanliness
Disliked: Property conditions & facilities
Poor bathroom; mefiocre cleanliness.
Problems in bathroom: door did not fit properly into frame; door nevertheless slammed when let go; no place to hang wet towels; no secure footing in shower. Cleanliness was ok but less than stirling.
Stayed 1 night in Oct 2023
Response from ron mgr on Oct 27, 2023
Dear Evan,I like to apologize for the problems you incurred during your stay. I wish that you would have brought to our attention so that we could have changed your room or accommodated you in some way. Please the next time you are in the area please let us know. Please mention this email and we will give you are manager's discount on your room. We hope you will give us another chance to provide exceptional lodging.SincerelyRon Hillis Manager

6/10 Okay

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately the pool was closed and there were issues with the lock on our door. Also, no fan in bathroom and door wouldn't stay open so hard to get the steam out. Staff was nice and the room was clean.
Stayed 1 night in Oct 2023
Response from ron mgr on Oct 27, 2023
Dear Heather,I like to apologize about the pool being closed and your guest room issues. I wish you had brought it to our attention we would have made it right Unfortunately, strong winds from a tornado tore off the roof the pool area. I hope if you are in the area again let us know and we will give you a manager's discount.Sincerely,Ron HillisManager

10/10 Excellent

LEIGH

Stayed 1 night in Oct 2023
Response from ron mgr on Dec 23, 2023
Dear Leigh,Sorry for the late reply. Thank you for responding to the survey and for the perfect score 5 out of 5. We certainly appreciate it.We hope to see you again.Kind Regards,Ron HillisManager

10/10 Excellent

Skyler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating. The breakfast was one of the better hotel ones I’ve had. It was a short stay, but everything was great.
Stayed 1 night in Oct 2023
Response from ron mgr on Oct 27, 2023
Dear Skyler,Thank you for your wonderful comment and perfect score of 5/5. We strive to make your stay a pleasant one. We hope to see you again if you are in the area.Sincerely,Ron HillisManager

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and everything was spotless.
Stayed 1 night in Oct 2023
Response from ron mgr on Oct 27, 2023
Dear Jill,Thank you for that wonderful comment and a perfect score 5/5. We are happy you were pleased and hope to see you again soon.Sincerely,Ron HillisManager.

10/10 Excellent

ANGELO

Liked: Cleanliness, staff & service, property conditions & facilities
Very freindly staff and enjoyed the breakfast too!
Stayed 1 night in Oct 2023
Response from ron mgr on Oct 27, 2023
Dear Angelo,Thank you for responding to our survey giving us a perfect score 5/5. We hope to see you again soon.Kind Regards,Ron HillisManager

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, staff was pleasant. Pool was closed, which wasn't an issue, but also didn't line up with the message we received prior to arrival that stated it should have been opened.
Stayed 2 nights in Sep 2023
Response from ron mgr on Oct 27, 2023
Dear Ryan,Thanks for our perfect score. I do apologize for the miscommunication regarding the pool closure due to tornado strong winds. We hope you give us another chance next time you are in the area.Sincerely,Ron HillisManager

10/10 Excellent

Thomas

Everything was in good condition, and the employees were friendly and helpful.
Stayed 1 night in Sep 2023
Response from ron mgr on Oct 27, 2023
Dear Thomas,Thank you for our perfect score. We look forward to seeing you if you are in the area again.Kind RegardsRon HillisManager

8/10 Good

Shelli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was acceptable except for the toilet paper. I will gladly pay a few dollars more per night for some soft T paper. We stayed in 2 separate Hampton Inns a few hundred miles apart. It was the same at both facilities. The T paper was like using a fine grit sandpaper! Brutal! Please find another area to skimp. If we continue to use Hampton Inns in the future, we will be packing some Charman!! BTW the employees in Poplar Bluff KY and Oak Grove KY were 1st class folks very professional and kind. You can't train people to be kind it's just who they are. So, you hired well in KY. But seriously the T paper is a deal breaker. I think memo paper or notebook paper would be softer. I had a few pages of printer paper that I had printed my confirmation on. I was considering using that! If you would require the purchasing manager to use this product for a few days, he may spring for some Angel Soft! Sorry for the tough love.
Stayed 2 nights in Sep 2023
Response from Candace Nolen, FDS on Sep 5, 2023
Shelli,Thank you so much for feedback of your stay!We greatly appreciate your kind words about our hospitable staff, they will be delighted to hear they made your stay.We also thank you for bringing the sandpaper quality of our TP to our attention. With such descriptions we knew this big business was in need of serious help! Management will be placing an order for better quality TP. It's guest like you that help implement change and keep our behinds out of trouble! We appreciate your review and hope you choose to stay with us again soon!Sincerely,

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 3 nights in Sep 2023
Response from ron mgr on Oct 27, 2023
Dear Michelle,Thank you for your wonderful rating of our hotel. We strive to make your hotel stay as fresh and clean as possible.Sincerely,Ron Hillis Manager

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location
Good service. Had to travel a bit to a restaurant, but convenient to highway. AC was loud.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Lorie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property. The staff was extremely friendly.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Theresa

Stayed 4 nights in Jun 2023

8/10 Good

Marianne Joyce

Business traveler
Liked: Cleanliness
Nice and clean
Stayed 1 night in Jul 2023

10/10 Excellent

Amy

Stayed 1 night in Jun 2023

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
very clean and nice room lady at the counter in the evening was very friendly and helpful only complaint is we didnt see anything on google or travelocity about there being a extra fee for our dogs
Stayed 1 night in Jun 2023

10/10 Excellent

Nakita

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great and the staff was awesome.
Stayed 1 night in Jun 2023

10/10 Excellent

DENNIS, Tallahassee

Stayed 1 night in Jun 2023

10/10 Excellent

WANDA

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. Everyone I encountered had a smile on their face. I was bummed he pool was shut down during my stay.
Stayed 6 nights in May 2023

2/10 Terrible

Crystal

Stayed 1 night in May 2023
Response from ron mgr on Jun 3, 2023
Dear Crystal,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback score on board, and we will strive to make improvements accordingly.Kind Regards,Ron HillisManager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beat
It was ok we totally enjoyed ourselves and will stay again
Stayed 2 nights in May 2023

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conert/Casino getaway
This Hampton Inn was right off the interstate and convenient to everything. Had a great short weekend trip. If I come this way again, will definitely stay here again.
Stayed 1 night in May 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023