Seasonal outdoor pool

Reviews of Days Inn by Wyndham Oak Grove/Ft. Campbell

2.5 out of 5
Days Inn by Wyndham Oak Grove/Ft. Campbell
212 Auburn Street, Oak Grove, KY

Reviews

7.0

Good

Rating 10 - Excellent. 247 out of 928 reviews" "
Rating 8 - Good. 267 out of 928 reviews" "
Rating 6 - Okay. 198 out of 928 reviews" "
Rating 4 - Poor. 99 out of 928 reviews" "
Rating 2 - Terrible. 117 out of 928 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Marcos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to rest
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Marcos,We're glad to hear you found our hotel a good place to rest. If there's anything we could have done to improve your experience, please feel free to reach out to our management team. Thank you for choosing to stay with us!

2/10 Terrible

Roseline, Saint Paul

Traveled with family
Disliked: Property conditions & facilities
Rooms are dirty and smell. Non smoking room but smell very cigarette and old, have to open the open and turn on the fan for a good hour.
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Roseline,We are sorry to hear about your experience. We strive to provide a comfortable stay for all guests and appreciate your feedback for improvement. For any future concerns, please don't hesitate to contact our management team directly.

6/10 Okay

Iesha

Traveled with partner
Disliked: Amenities
Tv didn’t work
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Iesha, We apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly to address any concerns or issues encountered. Thank you for your feedback, it helps us improve our services for future guests.

10/10 Excellent

Whitney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Whitney,Thank you for sharing your feedback with us. We appreciate your comments and apologize for any inconvenience you may have experienced. Our team strives to provide excellent service, and we will address your concerns internally. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Whitney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Whitney,We appreciate your feedback about our staff and will share your kind words with them. Our team strives to provide exceptional service to all our guests. If you have any further comments or suggestions, please feel free to reach out to us directly. Thank you for choosing to stay with us.

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
packing boxes were piled up in front of the room
Stayed 2 nights in Mar 2024
Response from Manager on Mar 13, 2024
Hello David, We appreciate your feedback and regret any inconvenience caused by the boxes outside your room. Your comments have been shared with the team for further review and improvement. Please reach out to our management team directly to discuss this matter further. Thank you for bringing this to our attention.

10/10 Excellent

Haydee Alberti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the place is quiet and comfortable
Stayed 2 nights in Mar 2024
Response from Manager on Mar 7, 2024
Hello Haydee Alberti,We're delighted to hear that you found our hotel to be quiet and comfortable. Providing a serene environment is our priority for all guests. If there's anything else we can assist you with, please don't hesitate to reach out to us.

2/10 Terrible

Dustin

Business traveler
The staff was rude. Even though the room was paid they kept knocking at the door yelling GET OUT!!! The front desk was nice.
Stayed 4 nights in Jan 2024
Response from Manager on Feb 27, 2024
Hello Dustin, I'm sorry to hear about your experience with our staff. We appreciate your feedback and will address this issue internally to ensure better service in the future. Thank you for acknowledging the front desk team for their friendliness.

4/10 Poor

Kari

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was run down. It took 3 rooms to find one that was okay not good just okay. It was supposed to have breakfast but only had cereal and yogurt. I will not be staying there again and i won't be recommending it to anyone.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Kari, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with the appropriate teams for review. Our aim is to provide a comfortable experience for all guests, and we regret if this was not met during your visit. Thank you for bringing these issues to our attention.

4/10 Poor

Carolyn

Disliked: Cleanliness, staff & service, property conditions & facilities
You shouldn't rent rooms out till remodel is completely done! Our issues were: no chair, extra blanket,no clothes hanger,no hair dryer, tv control didn't work, bath tub was very slick/dangerous and no microwave in lobby for breakfast food items. My sister was in another room-she had bugs & no cable. Side chair was filthy unable to use.
Stayed 5 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Carolyn, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing concerning was that they need something better to lay on the floor in the bathroom. As the floor tile gets very slick from moisture after showering. Also the bed is very firm and when you get up off the bed or get back on it makes a loud clanging noise, assuming it is from the base in which the bed sits on as the bed seemed very high off the ground.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Tracy, Thank you for providing your feedback regarding your recent stay with us. We appreciate your observations about the bathroom floor and the noise from the bed. We understand that these aspects affected your overall experience and will share your comments with our team for review. We apologize for any inconvenience caused and assure you that we strive to continuously improve our guests' comfort.

4/10 Poor

Benjamin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Must smell coming from the ac unit. Bathroom tub floor was dirty and stained
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Benjamin, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you may have experienced. Our team will investigate the AC unit and address the issue to ensure a pleasant stay for future guests. We understand your frustration regarding the cleanliness of the bathroom tub floor and will work on improving our housekeeping services. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Chrystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Chrystal,We appreciate you choosing our hotel for your stay! If there is anything you would like to share about your experience, please don't hesitate to reach out to us. We value your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Armando,We're thrilled to hear that you had a fantastic stay with us! Our team works hard to provide exceptional experiences for our guests, and we're glad to see that we exceeded your expectations. We hope to welcome you back soon for another outstanding visit!

2/10 Terrible

Robert

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A typical motel along the highway but the condition of the room was absolutely terrible and should be taken out of service.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Robert,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your input and will address the concerns raised to ensure a better experience for future guests.

8/10 Good

Flora

Stayed 4 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Flora,Thank you for choosing our hotel for your stay. We appreciate your rating and we hope you had a pleasant experience with us. If you have any feedback or suggestions to share, please feel free to reach out to us directly. We value your opinion and we are always looking for ways to improve our services. We hope to welcome you back in the future.

10/10 Excellent

Beka

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Beka,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We hope to have the pleasure of welcoming you back in the near future!

10/10 Excellent

DOROTHY, PHILADELPHIA

Stayed 6 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello DOROTHY,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back in the future for another exceptional experience.

8/10 Good

Lindsey

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They do not have roll away beds like advertised but they are great for pets and a good night's rest.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Lindsey,Thank you for sharing your feedback on our hotel. We apologize for any inconvenience regarding the roll away beds. However, we're glad to hear that you found our facilities pet-friendly and enjoyed a comfortable stay with us. We appreciate your comments and hope to welcome you back in the future.

10/10 Excellent

Phynetta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Phynetta,We're delighted to hear that you had a wonderful stay at our hotel! We strive to provide exceptional hospitality to all our guests. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Donnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!, friendly
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Donnie,Thank you for choosing our hotel for your stay. We're thrilled to hear that you enjoyed your time with us and found our staff to be friendly. We aim to provide our guests with a great experience and it's wonderful to know that we succeeded. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Alberto Rafael

Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Alberto Rafael,Thank you for staying with us! We are delighted to hear that you had a fantastic experience during your stay. We hope to have the pleasure of welcoming you back soon for another wonderful stay.

8/10 Good

Mohammad

Response from Manager on Feb 15, 2024
Hello Mohammad, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Wendell

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Wendell,Dear guest, thank you for choosing our hotel for your recent stay. We appreciate your rating and would like to encourage you to reach out to us directly with any specific feedback you may have regarding your experience. We value your opinion and would love the opportunity to address any concerns you may have had. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Haydee Alberti

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like a place is quiet even now with it's in maintenance
Stayed 2 nights in Dec 2023
Response from Manager on Dec 7, 2023
Hello Haydee Alberti,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by our ongoing maintenance. We understand that a peaceful environment is important to you and we strive to ensure it at all times. Please let us know if you have any further comments or concerns to assist us in improving our services.

10/10 Excellent

Haydee Alberti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quiet and cozy
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Haydee Alberti,Thank you for your feedback on our hotel. We're glad to hear that you found our property quiet and cozy during your stay. Your comfort is our top priority, and we strive to provide a peaceful and relaxing environment for all of our guests. We look forward to welcoming you back again in the future.

10/10 Excellent

Jamy

Traveled with family
Liked: Amenities
Everything.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Jamy,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

6/10 Okay

linda

Traveled with family
Liked: Staff & service, property conditions & facilities
The beds were too high for us we had to use a chair to get in and when asked for a step stool we were told you had one and it was in service I didn't care for the night young lady that was on duty she didn't want to be helpful at all
Stayed 5 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello linda, Thank you for sharing your feedback with us. We apologize if the height of our beds did not meet your expectations. Regarding the step stool, we apologize for any inconvenience caused; we always strive to assist our guests as best as we can. We appreciate your insights regarding the staff member, and we will share this with our team for further improvement.

10/10 Excellent

Donnie

I love it !
Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Hello Donnie,Thank you for sharing your positive experience with us! We're thrilled to hear that you loved your stay at our hotel. It's wonderful to know that we were able to meet your expectations. We appreciate your kind feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Damian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Damian,Thank you for your exceptionally positive review! We are thrilled to hear that your stay exceeded expectations. Our team prides themselves on providing top-notch service and ensuring guest satisfaction. We appreciate your feedback and hope to have the pleasure of welcoming you back for another extraordinary experience in the future.

8/10 Good

Dianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Dianne,Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your stay. We apologize for any inconvenience you may have encountered and we will take your rating into consideration for future improvements. If you have any further concerns, please reach out to our management team directly.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Angela,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a great experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

2/10 Terrible

Mia

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
yes
Stayed 2 nights in Nov 2023
Response from Manager on Nov 11, 2023
Hello Mia, Thank you for sharing your feedback on your recent stay with us. We appreciate hearing about your experience and apologize for any inconvenience caused. Guest satisfaction is important to us and we will take your comments into consideration for future improvements.

10/10 Excellent

Donnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Donnie,Thank you for sharing your exceptional experience with us! We're thrilled to hear that you had a wonderful stay at our hotel. We are committed to providing outstanding service and it's gratifying to know that we exceeded your expectations. We truly appreciate your kind words and hope to welcome you back soon for another memorable stay.

6/10 Okay

Ricardo

Stayed 4 nights in Oct 2023
Response from Manager on Nov 9, 2023
Hello Ricardo, Thank you for sharing your feedback. We apologize for any inconveniences you experienced during your stay. Your satisfaction is important to us. We appreciate your comments and will use them to continually improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Kaitlyn

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We did not love the breakfast
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Kaitlyn,Thank you for sharing your feedback with us regarding your breakfast experience. We appreciate your input and will take it into consideration as we continue to improve our offerings for our guests. If you have any further concerns or suggestions, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 4, 2023
Hello Barbara,Thank you for taking the time to leave a review. We appreciate your positive feedback and are thrilled to hear that you had such a fantastic experience at our hotel. We strive to provide exceptional service and exceed our guests' expectations. We hope to have the opportunity to welcome you back in the future and create more wonderful memories for you.

10/10 Excellent

Cong

Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Cong,Thank you for your excellent rating! We are thrilled to hear that you had such a fantastic experience at our hotel. We look forward to welcoming you back soon!

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty
Response from Manager on Oct 18, 2023
Hello Sara, We apologize for any cleanliness issues you experienced during your stay. Please provide us with specific details about the areas that were not up to standards so that we can address them immediately.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff walking to a store near bye very clean
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Cindy,Thank you for your kind words! We're glad you had a pleasant stay with us and enjoyed the convenience of our location. We appreciate your feedback about our clean facilities.

2/10 Terrible

Sara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and smelt horrible I did not feel safe
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Sara, We apologize for the inconvenience caused. Our team will ensure a thorough cleaning and freshening up of the room for your next visit. Your safety and comfort are our top priorities.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and easy access.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Joan,Thank you for your feedback! We're glad you enjoyed the tranquility of our hotel and found the location convenient. We hope to welcome you back soon!

6/10 Okay

Kimberly

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Kimberly, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Please let us know how we can assist you further.

8/10 Good

Khaylon

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Calm and cool
Stayed 3 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello Khaylon,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We appreciate you taking the time to share your experience.

8/10 Good

Mirita

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Mirita,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Disappointed
Even though there were two of us, the clerk only gave us one room key, which I did not realize until I got to the room since it was in an envelope. We could not get the door to open, so I had to go back to the clerk and ask for help getting into the room and had to ask for an extra key. He opened the door. We left later and when we returned, neither key would work, so we had to get them reprogrammed. The exact thing happened the next day, because when we returned neither key would work and we had to get them reprogrammed.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 9, 2023
Dear Guest,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our room as well as our clerk. We hope to see you again in the future.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Amy,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Henry

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Multiple broken things
The bathroom door was broken, the top drawer under the television was broken, the top drawer in the dresser between the beds was broken. It was in very bad condition in there
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Henry, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

Adell

Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Adell,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

kelly

Traveled with family and small children
Liked: Amenities, property conditions & facilities
It was Avery nice stay
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Hello kelly,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to someday have another opportunity to host your stay.