“we will stay again”

comfortable beds, pillows, and sitting area. Extremely clean and the staff were all very friendly and approachable. Location couldn't be better. We were able to walk to shops and restaurants and attractions.

“service”

Everything was great, Staff very helpful and friendly. Very eager to help.

“Great place”

Shocked at the value for the hotel. Everything exceeded our expectations.

“Very Nice”

My daughter and I were traveling to a competition at the convention center. The hotel staff was polite, courteous and extremely helpful. We arrived after the hotel restaurant had closed, but the front desk staff gave us directions to a small corner about a block away that had several restaurants. We were very satisfied with our room and will definitely stay at the Austin on our next trip to Hot Springs.

“Austin at Hot Springs”

Hallway to our room was warm. When we got to our room, the a/c was not working. We called the desk and a hotel employee came up and had a/c working in 5 minutes. Older hotel, but service was good. We were on the 13th floor and had an awesome view of Hot Springs and the surrounding hills...beautiful!

“Good but not great”

The hotel is older and needs some renovation and newer amenities. The room was clean, minus the old carpet that just needs to be replaced, and the toilet and tub looked new, air conditioning worked great, staff was courteous and friendly. The hotel itself just needs a major remodel, some floors were stinky and maintenance kept the room with the vending machines unclean, the rooms had older flooring, furniture, tvs and lacked convenient wall plugs. The parking is far away from the hotel, but they do offer valet for a small fee, which was fine for the trouble. The location is of course the best part which is practically attached to the expo center, and 2 blocks from bathhouse row and the downtown area.

“best locations”

best location...need more luggage carriers...only has 4 for hotel!!!!!!!!!!!!

“Nice Hotel”

I really enjoyed my stay at the Austin. My husband and I were comfortable. The location was great walking distance to the downtown area. It is an old hotel but well kept. The room had a smell but we figured it was from being so old. Once we turned the air down we didnt even notice it anymore.

“Business travel”

Nice hotel, clean and comfortable room. The hostess at the restaurant was a bit rude. I went to see if I could look at the menu around 730pm and she told me that the kitchen was closed. All the signs that I saw said it was open until 8pm. Other than that, the staff was very helpful.

“Nice, not fancy!”

The rooms were nice, but nothing luxurious. It was what I expected for the price. The food in the restaurant was excellent, but the dining room was in need of an upgrade. Hotel staff was helpful and friendly. I recommend this hotel for business travel due to it's location to the convention center.