Ratings based on 350 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bedford, Tx

Posted Feb 26, 2015
Pros: Location, condition, staff, eminenties.
Location: Anything you need is convenient.
I am still in house due to weather and my dad's health issues. My stay has been very comfortable. I will be returning to Hot Springs in a few days and will consider staying here again if the rates are in line with my budget. Will probably need two rooms on return.
3 out of 5
by A verified traveler

Several small issues

Posted Feb 17, 2015
Pros: Comfortable bed and pillows.
Cons: Walls are too thin, put seals on adjoining room doors, put something in bathroom to set belongings on.
Upon arrival we were happy with the room, but shortly thereafter, the people in the room next door also checked in. The walls are paper thin and you could hear every word they were saying, even at a normal conversational volume (unfortunately most of the time they didn't keep it at a normal level). Also, they were smoking (even though I believe it was a non-smoking room) and the smoke came right underneath the adjoining door. Additionally, the television worked when we first got there, then got frozen on one channel and wouldn't do anything (even power off). After multiple attempts of unplugging and holding in the power button for a hard restart, we gave up. It wasn't a big enough deal for us to call the Front Desk. The bathroom was quite large, but there wasn't anywhere to set your bag, a curling iron, etc. Not a huge deal, but an inconvenience. One last thing - we left our room and returned nine hours later and our door was not shut. I'm positive that I pulled it to and jiggled the handle on our way out that morning (because that's my habit at hotels, and my husband saw me do it). Fortunately nothing was missing or out of place. On the bright side, the bed and pillows were very comfortable. I would stay here again if necessary, but I'll look at other options first.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Memphis TN

Excellent room

Posted Jan 22, 2015
Pros: Everything about the room was absolutely wonderful.
Location: Location was really good and close to everything
Our room was absolutely perfect and plan on staying there again the next couple of months...it was the best room we have stayed in for a long time... was so pleasant and the bed, pillows everything in it was unbelievable.. was so extremely excited.. the check-in person was most helpful... thanks again for a wonderful stay..
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Shreveport La.

Holiday stay

Posted Jan 2, 2015
Pros: Clean
Cons: Free breakfast would be nice.
Location: Great location!
Very nice hotel. Clean room but charge extra for everything.
5 out of 5
Recommended
for Everyone
by A verified traveler

No greeting during check out

Posted Dec 29, 2014
The desk clerk was not friendly at all during check out. Friendly as in acknowledging I was a guest checking out. She did not say a word to me as if I was someone in her way and she was upset I came to the counter. The hotel rooms were clean and very comfortable.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Nov 21, 2014 on Hotels.com
4 out of 5
Recommended
for Families
by Ericfrom Springdale, AR

Great room at a great price

Posted Nov 15, 2014 on Hotels.com
We were there just one night for a cross country meet so we really didn't get use out of the kitchen, but the room was very nice. Only draw back was with our short stay, a breakfast would have been nice, but that is not that kind of hotel.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Nov 11, 2014 on Hotels.com
5 out of 5
Recommended
for Couples
by Mandy

This traveler left a rating score only Posted Nov 10, 2014 on Hotels.com
2 out of 5
Recommended
for Couples
by Tommyfrom Killen Al.

Hot springs

Posted Nov 4, 2014 on Hotels.com
Over all i rate this 7 out 10. Need a breakfast bar eatery.