Ratings based on 202 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Broken Bow, Oklahoma

Very impressive.

Posted Oct 12, 2014
Pros: Everything!
Location: It was very easy to get to from either exit 5a or exit 4.
We were in Hot Springs for a weekend wedding traveling with my parents, both of whom are not in great health. Access to our rooms was simple and not a strain on either of them. The morning staff, Lindsey and Debbie were kind enough to let us stay in the room as long as possible to allow my parents time to rest before the big wedding. Both of them were very impressed with the breakfast buffet....with Daddy saying it was the best he had ever seen. My husband and I were impressed with the cleanliness of our room. Spotless and without the cleaning fluid smell that you usually find. Also, the sheets did not have that bleached scent. I would highly recommend this place to anyone and when we go to Hot Springs again, it will be my first and only choice.
2 out of 5
by A verified travelerfrom Starkville, Ms

Unprofessional

Posted Sep 23, 2014
One clerk checked in someone else under my reservations. I asked another clerk for an Ethernet cable to connect my laptop in my room and she all but threw a box full of various types of cables at me and told me to look for myself. I stayed calm because I knew i would be writing this post.
5 out of 5
Recommended
by Annfrom Memphis

Posted Aug 8, 2014 on Hotels.com
This was a one-night stop but would choose this hotel for a longer visit. Even though it is not within walking distance to race track or park, it is close to many restaurants and to track and park. Clean and updated. Good wifi.
4 out of 5
Recommended
for Everyone
by kathyfrom okc

Not bad

Posted Jun 9, 2014
Hotel was nice. Only had a few issues. First, the shower curtain was moldy at the bottom. Second, they had some group of kids there, they made a lot of noise and ran up and down the halls. Had to call the front desk, They got it taken care off immediately.
5 out of 5
Recommended
for Getaway With Friends
by cathyfrom hot springs

Posted Jun 9, 2014 on Hotels.com
clean and comfortable….staff very friendly and accommodating.
5 out of 5
Recommended
by Clintonfrom LA

Good location.

Posted May 30, 2014 on Hotels.com
The staff was very friendly.
4 out of 5
Recommended
by Heatherfrom Australia

Clean & tidy

Posted May 24, 2014 on Hotels.com
Staff welcoming. Rooms a generous size & clean. A not further from the hot springs part of town than we thought.
2 out of 5
Recommended
for Business Travelers
by Ritafrom Texarkana

Restless night

Posted May 23, 2014 on Hotels.com
It was a terrible night for me. There was a wedding party that was intoxicated and loud. Also, a large group of graduating seniors that were excited and running up and down halls. If I would have slept, it would have been the perfect hotel. It was too loud. I specifically asked for a quiet room.
5 out of 5
Recommended
for Families
by Dianafrom Hot Springs

Great Staff & Hotel

Posted May 20, 2014 on Hotels.com
I was very happy with everything about my stay. The hotel staff was great. They were very pleasant and made you feel welcome from the time you walk in to the time to you check out. When I say staff, I mean everyone who worked at the hotel who we encountered was very friendly. The room was perfect and the indoor pool and hot tub were perfect for me and my 6 year old after an exhausting day at the Warrior Dash. The only thing to keep in mind, if you are looking for a quiet day poolside, this may not be your cup of tea because it is an indoor pool. This means the noise will amplify. This was fine for me since I had a kid contributing to the noise.
5 out of 5
Recommended
by A verified traveler

Great place to stay

Posted May 20, 2014 on Hotels.com
The breakfast was hot and fresh. The buffet was very clean. The ladies at the desk were very nice, greeted us warmly, provided us with a map for various restaurants to try while in town. Enjoyed the stay!