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Rating 10 - Excellent. 71 out of 488 reviews" "
10 - Excellent
71
Rating 8 - Good. 130 out of 488 reviews" "
8 - Good
130
Rating 6 - Okay. 125 out of 488 reviews" "
6 - Okay
125
Rating 4 - Poor. 90 out of 488 reviews" "
4 - Poor
90
Rating 2 - Terrible. 72 out of 488 reviews" "
2 - Terrible
72
6.6/10
Cleanliness
7.2/10
Staff & service
4.6/10
Amenities
5.8/10
Property conditions & facilities
5.8/10
Eco-friendliness
Reviews
2/10 Terrible
shelly
Nov 30, 2021
Disliked: Cleanliness, amenities
Holes in the sheets. Hair no the sheets. The carpet was so nasty. Looked liked this building never had been cleaned ever!
Be wary of a motel costing less than a tank of gas
Toilet appeared to be new and the shower worked well and was clean. Shower curtain was curved out to keep the curtain from sticking in -- a good thing. The bed was moderately comfortable, but the sheets had numerous "pills" that made them feel like sandpaper. The most objectionable part of the room was that the carpet and the only easy chair were filthy. Perhaps they had been cleaned in the past, but they were so stained, you dared not walk on the carpet barefoot nor sit on the chair for fear of staining your pants. The people working there were friendly, but they need to get new carpeting and furniture, even if at Goodwill.
The staff was very to the point, no smiles. Not very welcoming. There was some very loud guest that sat outside all night. I could handle that; BUT this place was absolutely disgusting. I mean like don’t walk on the carpet without socks on disgusting. Bathtub was brown, tile floors sticky. Smoke stained walls. And the bedding was untouchable. Luckily I packed sheets because you never know. The air conditioning unit was so loud you could hardly hear anyone speaking, the room reeked of mildew. It was not pleasant at all. Please don’t stay here if you have children. It’s basically a biohazard.
Can't count on hotels.com for a promised reservati
I called motel in advance and they had no record of my reservation. So i tried calling hotel.com and it was a 5 hour wait to talk to soneone. I was already close to my destination after driving 4 hours, so i had to book in myself! Luckly he had empty rooms. So dissappointed in hotels.com
First off are power went out late that night an after two hours of know power I went online an booked a room for one night an I booked it at 1:30 am in the morning an was thinking are check out would be the following day after that and we'd get a good night's rest there since we got there early that morning and as soon as we got in our room the manager calls or whoever he was at the front desk calls the room and says oh by the way you'll have to check out and be gone by 11:00 and I said no I'll book my room for one night he says we'll send you booked it late we considered it as the following day not the same day so you all have to be out by 11:00 a.m. which gave us only we got there at like 2:30 so it only gave us like 4 or 5 hours or more so we were exhausted and there was bugs in the tub that was roaches crawling everywhere it was just it was dirty dirty and he was really rude was not friendly didn't smile or nothing when I came in.
The front desk was rude because we paid as he said so cheap and he was rude. It took all night to get a key to begin the door then when we got back from dinner we had a note on door telling us our door was open that he would reprogram the door tomorrow.
Verified traveler
Stayed 1 night in May 2021
6/10 Okay
Verified traveler
Traveled with partner
Jun 14, 2021
Disliked: Staff & service, amenities
The fact that we booked a king bed smoking we ended up with a damn full size bed and upstairs
Verified traveler
Stayed 1 night in May 2021
10/10 Excellent
Verified traveler
Business traveler
Jun 14, 2021
Liked: Cleanliness, staff & service
I put in a special request to be on the first floor and I did not have my credit card with me when I reserved the room. So I put in the notes that my approximate time of check in was 6-8 pm. The hotel was almost full so being I didn't guarantee it with a credit card I was sure my room was gone. To my surprise the kind gentleman had looked over all reservations and kept my room for me. He even had the air conditioner already on in my room!!! I think that is wonderful customer service.
Got bit by something and my face swole up. The desk clerk was not concerned at all. No refund or concern at all. The maintenance guy at least tried to help.
I reserved the room and when I got there they had given my room to someone else and blamed it on a “system update” leaving my family WITHOUT a room on Memorial Day weekend when everyone else was booked.
Very disappointed
Pool closed, breakfast closed, room smelled, spider webs, and bugs. Head board broken, wall paper falling down, curtains torn, small pillows, moldy frig,.....
It was horrible!! I walked in, and right back out. I could not even sit my bags down. Drove across the street and rented another room. Was not refunded either!!!
Brittany
Stayed 1 night in Apr 2021
4/10 Poor
Carlin P.
Apr 19, 2021
Disliked: Cleanliness
Somewhere to lay down
Opened a dresser drawer and there were rat droppings in it
Overall the room was great. It didn't have the cleanest looking carpet and there was baby hand prints on the picture above the bed. The bed was comfortable enough to get sleep done. And the room was big enough for a wheelchair. It did need a handicap bar in front of toilet.( To help pull oneself off the seat.)
Anyway, it's in a good location. Restraunts and convience stores within walking distance. Anyone looking for a place just to spend the night. I would recommend this hotel.
Tina
Stayed 2 nights in Jul 2020
6/10 Okay
Verified traveler
Business traveler, Traveled with partner
Jul 12, 2020
Disliked: Cleanliness
The location was fantastic. The bathroom was gross... the shower looked dirty, there was black mold on the caulking around the tub. Otherwise it was an ok motel.
I was on a trip from California to Tennessee and I stopped by Arkadelphia I was headed to Hot Springs and I booked a inexpensive property I thought at the economy in and
Verified traveler
Stayed 1 night in Jun 2020
8/10 Good
Verified traveler
Business traveler
Mar 3, 2020
Liked: Cleanliness, staff & service
Verified traveler
Stayed 3 nights in Feb 2020
8/10 Good
Verified traveler
Traveled with partner
Jan 4, 2020
Liked: Cleanliness
The room was nicer than ones I’ve booked in the past
The room smelled of smoke in a non smoking room. It was very cold, the heater was off and could not get it warm. There was no blanket, just a light bedspread. The towels were dingy and very thin and no soap to wash my hands. The evening clerk was very nice and the early morning clerk was very abrupt, almost rude. It was easy access from the freeway.
Verified traveler
Stayed 1 night in Dec 2019
6/10 Okay
Ashley
Nov 4, 2019
This was the strangest check in experience I've ever had. They said something like Hotels.com had purchased the reservation from Expedia, so although I'd prepaid, they ran someone else's credit card and wanted me to sign it (I refused).
The first room 102 had bed bugs!!! The second room 130 no bed bugs and the room appeared to be ok until I went to take a bath and the tub was filthy and when I called the desk she said the cleaning crew won’t be there until 9 am and I said I would be gone and I asked for cleaning supplies so I could clean and and she said she didn’t have any and when I asked for a refund she said no and you get what you pay for. This was the worst place I ever stayed at and even the manager wouldn’t help!! Oh yeah when I woke up in the am my cup of water had ants everywhere!! So gross.
Debbie
Stayed 1 night in Sep 2019
8/10 Good
Samantha
Aug 13, 2019
Liked: Staff & service
Disliked: Cleanliness
Room did its purpose. Nothing more.
We stayed for a long weekend. The room was cool although the bathroom was not so good. The door to the bathroom had water damage so it wouldn’t shut right. The sheets on the bed had holes in it and the bedspread was paper thin. The room served its purpose. A bed to sleep in.
Dilapadated. Poorly maintained. Lights with no bulbs. Wife slept in her clothes. Why didn't we leave. Not sure. We talked about it.
Verified traveler
Stayed 1 night in May 2019
6/10 Okay
Verified traveler
May 7, 2019
Liked: Staff & service, room comfort
Disliked: Cleanliness
Bug Bed
I was ok until I found a bed bug crawling on the bed. I put him in a cellophane and took him to the desk and the owner acted like I must carry bed bugs around.
The hotel is old, dirty and noisy. The middle-aged woman at check in was very nice, but the younger man behind the desk was downright rude.
The rooms are dated with holes in the walls and ceiling. The bathrub had mold growing along the grout.
But they are dog-friendly so that's a plus.