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Reviews of Embassy Suites by Hilton Hot Springs Hotel & Spa

3.5 out of 5
Embassy Suites by Hilton Hot Springs Hotel & Spa
400 Convention Blvd, Hot Springs, AR

Reviews

8.2

Very Good

Rating 10 - Excellent. 717 out of 1356 reviews" "
Rating 8 - Good. 291 out of 1356 reviews" "
Rating 6 - Okay. 174 out of 1356 reviews" "
Rating 4 - Poor. 93 out of 1356 reviews" "
Rating 2 - Terrible. 81 out of 1356 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Rachel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
This is an older hotel in need of attention. Our room had stains on the carpet and shower curtain. Kitchenette sink has a faucet in need of repair and a slow drain. Bathroom has damage to the baseboard level tile. In terms of cleanliness, the shower curtain had a nasty mildew smell, there was soap residue on the soap tray in the shower. We had booked a room for four people and only 3 towels were provided. We were turned away for service at the hotel restaurant because the kitchen was "backed up." There is very little parking on the hotel property. They charge you $10 a day for parking regardless, and you have to tell them to take it off your bill at checkout if you had to park elsewhere and walk, which we did. I would not stay here again.
Stayed 2 nights in Apr 2024
Response from GM on Apr 9, 2024
Dear Rachel, Thank you for sharing your feedback with us. Please accept our sincere apology for our service and accommodations that weren't up to your expectations or our high standards. Your comments will enable us to improve our guest experience. We appreciate you sharing your experience and hope for an opportunity to deliver a better stay in the future. Sincerely, Mark Lyons, GM

8/10 Good

Denene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and easy access to many restaurants
Stayed 2 nights in Mar 2024
Response from GM on Apr 4, 2024
Dear Denene, It is fantastic to see that you had an enjoyable stay at our Embassy Suites. Our location is typically one of the most celebrated aspects of the hotel in our guest reviews, so it is great that you agree. On behalf of the entire team here, thank you for your business and please come back soon. Best, Alan Sims, GM

10/10 Excellent

Donnie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay. All of the staff were so courteous and were quick to take care of our needs.
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Donnie, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Alan Sims, GM

10/10 Excellent

Erin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!!
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Erin, We are delighted to receive your positive feedback and wish to express our sincerest gratitude. We sincerely hope that you consider us as your preferred choice for any future plans and we look forward to serving you again soon. Best, Alan Sims, GM

6/10 Okay

Victoria

Traveled with partner
rooms are very old and in need of renovation.
Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Dear Victoria, I’m sorry that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Alan Sims, GM

8/10 Good

Brandei

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in Mar 2024
Response from GM on Mar 20, 2024
Dear Brandei, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Alan Sims, GM

6/10 Okay

romy

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staff was just really phoning it in this round. Negative attitudes. Slow moving. Not helpful. Closed breakfast bar 20 mins earlier than advertised. We called at bedtime for an extra blanket and they said they would bring it up. It never came.
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear romy, Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Alan Sims, GM

8/10 Good

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the breakfast. Food didn’t look good. There was limited seating and no forks. We decided to eat breakfast out while we stayed there. Everything else was great
Stayed 2 nights in Mar 2024
Response from GM on Mar 19, 2024
Dear Marc, We are grateful for your feedback and glad to hear that you had a good stay overall. However, we apologize that you did not find our breakfast appealing and that your overall impression was not up to your expectations. Your honest feedback helps us improve and enhance the experiences of our future guests. We appreciate your time and hope to have another chance to host you in the future. Best, Alan Sims, GM

10/10 Excellent

clara, Russellville

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Considering it was check in time, a holiday weekend they had only 1 person working at the front desk checking guest in. There was a very ling line a long wait in line. I felt bad for the front desk clerk.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear clara, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear about your arrival experience. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Alan Sims, GM

10/10 Excellent

Rubi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
Dear Rubi, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Alan Sims, GM

10/10 Excellent

Ethan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Dear Ethan, It’s nice to hear from you! I sincerely appreciate your recognition of our outstanding service. It was a pleasure to host you, and we can’t wait to welcome you again. Best, Alan Sims GM

6/10 Okay

Michele, Irving

Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Dear Michele, Thank you for choosing to stay with us. We appreciate you taking the time to review our hotel and we look forward to providing you with an even better experience next time you're in the area. Sincerely, Alan Sims, GM

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
The proximity to the convention center.
Stayed 3 nights in Mar 2024
Response from GM on Mar 15, 2024
Dear Phillip, Thank you for choosing our hotel and for taking the time to write a review. We are thrilled to learn that you had an enjoyable stay and that our location was convenient for your travel plans. It was our pleasure to host you, and we look forward to welcoming you back soon. Best, Alan Sims GM

6/10 Okay

Travis

Disliked: Cleanliness, staff & service, amenities
Let me start by saying our family usually stays at Embassy’s if they’re available. This one, unfortunately is at the bottom of the list. We got in at 1pm, not expecting our room to be ready, it wasn’t. Came back at 5pm to a line that was about 10 people deep. Finally got to the desk, room STILL not ready. Claimed they were short staffed in housekeeping. (This is THE theme of this hotel). So I got right back in the 10 person check in line again. (Only 2 people checking people in) Carla was the wonderful lady that I got this time, she made sure our room was ready. Big shout out to her. Clarification, The people that were working were very hard working & pleasant!! I believe the problem is with management. Positive: we booked a corner suite & it was huge. I read reviews before we arrived that the hotel was dated & after staying here, I concur! We had an ant infestation in ours. For fear of having to wait for a new room we would just smush them everytime we saw them. I know mgmt reads these, so, head on up to Rm 704 on the counter above fridge, you’ll see them along the wall. Breakfast was equally as frustrating as check in. They had 1 chef cooking omelets for the whole hotel. Again, they worked as hard as they could. But, come on, get at least 2 back there! And don’t come at me with the red, green & yellow busy times. We were there at 7am one morning & 8:20 the next. Same issue both times. I could keep going but I’m out of characters! Easy fix! Mgmt!!!
Stayed 2 nights in Mar 2024
Response from GM on Mar 14, 2024
Dear Travis, I'm sorry to hear that you had to wait for an extended period to access your corner suite and that you encountered pests during your stay. Please know that we take any issues of pests very seriously and I have taken note of your concerns. In addition, I apologize that your breakfast experiences were not up to our usual standards. We would love to have the opportunity to better serve you in the future, however, if you do decide to explore other properties within our brand, we have several wonderful hotels that may be more to your liking. Thank you for staying with us. Sincerely, Alan Sims GM

6/10 Okay

Trishia, Coralville

Traveled with family
Disliked: Staff & service
Close to downtown Hot Springs but needs an update, ESPECIALLY in previous smoking rooms. We were told the hotel has been all nonsmoking for five years, but the room we stayed in smelled very strongly of cigarette smoke. Unfortunately there were no rooms available for a change, and it was very evident they were understaffed for the spring break week. A single employee was checking it multiple groups while also trying to run the small shop, and respond to other guest concerns. Breakfast was very very slow with mediocre selection due to multiple options being out. Generally have really liked our stays with Embassy Suites, but would not return to this location.
Stayed 2 nights in Mar 2024
Response from GM on Mar 17, 2024
Dear Trishia, We appreciate your taking the time to share a review about your recent stay. We genuinely apologize for the experience you had, as it does not align with our high standards. We have carefully noted all your valuable comments. Your feedback is important to us as it enables us to monitor and enhance our total guest experience. We appreciate your patronage, and we sincerely hope to have the chance to regain your confidence in our commitment to delivering exceptional service and a comfortable stay. Sincerely, Alan Sims GM

10/10 Excellent

Chip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
Dear Chip, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Alan Sims, GM

10/10 Excellent

Eric

Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
Dear Deborah, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Alan Sims, GM

8/10 Good

Jenny, Alton

Traveled with group
Liked: Staff & service
This was a family friendly hotel for a reasonable budget. Our room smelled stale and was quite dusty such as layer of dust on tv and hairy sediment on lampshades. Sink in kitchenette had a greasy film. Tile on bathroom wall was broken and some parts missing and tub had black stains. Bathroom floor has rust spots. Carpet felt gritty and dirty. 2 of the outlets didn’t seem to work. Also, the window was cloudy and smeared. We went to the pool to find one towel available for 2 of us to use.
Stayed 2 nights in Feb 2024
Response from GM on Feb 21, 2024
Dear Jenny, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Alan Sims GM

10/10 Excellent

dona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Great service!!!
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear dona, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Alan Sims GM

6/10 Okay

Jim

Traveled with partner
Liked: Cleanliness, staff & service
No housekeeping done in room. Restaurant closed. Limited breakfast choices.
Stayed 2 nights in Feb 2024
Response from GM on Feb 15, 2024
Dear Jim, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Alan Sims GM

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and very kind
Stayed 1 night in Feb 2024
Response from GM on Feb 15, 2024
Dear Jamie, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Alan Sims GM

10/10 Excellent

Christina

Stayed 1 night in Feb 2024
Response from GM on Mar 27, 2024
Dear Christina, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Alan Sims, GM

10/10 Excellent

Musa

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
Dear Musa, We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests loved their experience. Thank you for staying with us. Best, Alan Sims GM

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Dear Pam, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Alan Sims GM

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We always like to stay at Embassy suites. However, this property looks old. The carpeting and the window treatments are in need of replacement. The staff was wonderful and breakfast is very good.
Stayed 1 night in Feb 2024
Response from GM on Feb 8, 2024
Dear Lori, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay, and we continue to seek new ways to impress. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. Thanks again, and we look forward to your next visit. Best, Alan Sims GM

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! It is very convenient for the convention center.
Response from GM on Feb 7, 2024
Dear James, It is wonderful to hear that you enjoyed your stay and the level of service we provide as well as our location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Alan Sims GM

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at desk and cleaning lady We’re excellent
Stayed 1 night in Feb 2024
Response from GM on Feb 7, 2024
Dear Jacob, Thank you for taking the time to write. I'm happy that our service made for an enjoyable stay. A return visit is the best compliment! Best, Alan Sims GM

10/10 Excellent

nelson

Stayed 3 nights in Jan 2024
Response from GM on Feb 28, 2024
Dear nelson, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Alan Sims GM

10/10 Excellent

Kelda

Liked: Cleanliness, staff & service, property conditions & facilities
We really appreciated that there were enough staff to do excellent work, and they seemed rested, had senses of humor, and just didn't seem stressed out. I paid the same amount for a different hotel last month elsewhere, and there were clearly not enough staff and they were all stressed, so the hotel was messy and non-functional in all sorts of ways. Not here
Stayed 2 nights in Jan 2024
Response from GM on Feb 4, 2024
Dear Kelda, Thank you very much for taking the time to share your experience with us. I am thrilled to hear that our friendly and helpful team members made such a favorable impression and made a difference in your stay! I look forward to sharing your positive feedback and hope we can welcome you again soon. Best, Alan Sims GM

10/10 Excellent

Virgil

Stayed 1 night in Jan 2024

2/10 Terrible

Mark

Stayed 1 night in Jan 2024
Response from GM on Mar 25, 2024
Dear Mark, We apologize for failing to provide you with a pleasant stay during your visit. We value your feedback and look forward to the chance to enhance your experience on your next trip. Thank you for choosing to stay with us. Sincerely, Alan Sims, GM

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice. Only bad thing was the top sheet on top of comforter had dried food on top of it other than that the stay was great! Thank you!
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear Amber, Although there were some flaws, I'm pleased to hear that you had a great stay. Thank you for taking the time to share your positive feedback with us and other potential travelers. We hope to have the opportunity to provide you with an impeccable experience on your next visit. Best, Alan Sims GM

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Loved the cooks on staff cooking omlets for breakfast! All for free!
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear Michael, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Alan Sims GM

10/10 Excellent

Aaron

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great amities.
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Dear Aaron, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Alan Sims General Manager

10/10 Excellent

Pratap

Stayed 1 night in Jan 2024
Response from GM on Mar 27, 2024
Dear Pratap, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Alan Sims, GM

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for my father and me.
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Dear Shannon, We are incredibly grateful you took the time to leave us a review! We love to hear that our guests are happy with their experience! On behalf of the entire team, thank you for your feedback; we hope to have the opportunity to host you again soon. Best, Alan Sims General Manager

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very understaffed due to holiday- that is understandable and excused. But the place has been very VERY neglected!! Have stayed here many times, this will be the last.
Stayed 1 night in Dec 2023
Response from GM on Jan 25, 2024
Dear Maria, Our goal is to surpass our guests' expectations, so I apologize that we fell short during your recent visit. Thank you for taking the time to leave your feedback, and we hope to have the chance to make your next experience with us more enjoyable. Sincerely, Alan Sims General Manager

6/10 Okay

Kelcee

Stayed 1 night in Jan 2024
Response from GM on Jan 21, 2024
Dear Kelcee,We appreciate your choice to stay with us. We aim to exceed guests' expectations, so we regret that your visit was satisfactory rather than exceptional. We hope for the opportunity to host you again in the future, where we will strive to provide you with a truly outstanding experience.Sincerely,Alan SimsGeneral Manager

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Absolutely love staying here when we travel to Hot Springs.
Stayed 2 nights in Jan 2024
Response from GM on Jan 16, 2024
Dear Karen,We take great pride knowing you love staying with us! Thank you so much for your patronage and your feedback. We always strive for improvement with the expectation that your next stay will be even better. Please come see us again soon. Best,Alan SimsGeneral Manager

8/10 Good

Tammy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok
Stayed 3 nights in Jan 2024
Response from GM on Jan 17, 2024
Dear Tammy,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just ok. We appreciate the feedback and hope to host you again.Sincerely,Alam SimsGeneral Manager

10/10 Excellent

Blanca

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so nice and friendly! Room were clean! You were given a complimentary alcoholic drink during happy hour!
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Dear Blanca,Our staff is delighted when our guests are happy! We are thrilled to hear that you had a wonderful experience and enjoyed every aspect of your stay at Embassy Suites by Hilton Hot Springs. Thank you for sharing this kind review, and please feel free to come back and visit us anytime we can be of assistance.Best,Alan SimsGeneral Manager

6/10 Okay

Jeong

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staffs definitely need a training. Haven't seen any staff greeting to the hotel guests even at the front desk or willing to assist the guests. They don't say 'Good morning' or 'How can I help you', instead just looking at the phone by which I was surprised. Hot breakfast ready to order is a great try to serve the guests better but if the staff is not trained nor friendly, just buffet style will be better for the guests not feeling uncomfortable by ordering what I would like to have. Great building & clean room, but unprofessional staffs even though it is not a busy season.
Stayed 2 nights in Jan 2024
Response from GM on Jan 10, 2024
Dear Jeong,Our top priority is to offer excellent hospitality, and I deeply apologize for not meeting your expectations. Our staff is usually known for their outstanding service, so I regret that we failed to deliver up to your standards, leading to your overall negative experience. Thank you for sharing your feedback with us as it helps us improve our services and positively impact future guests' experiences. We hope to have the opportunity to welcome you again in the future.Sincerely,Alan SimsGeneral Manager

6/10 Okay

waleed

Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear waleed,Thank you for choosing to stay with us. We appreciate your feedback and look forward to your next visit.Sincerely,Alan SimsGeneral Manager

10/10 Excellent

Gregory

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Gregory,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Alan SimsGeneral Manager

10/10 Excellent

Kemper

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend
Stayed 2 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear Kemper,Thank you for your kind comments. I am thrilled you had a great weekend at our Embassy Suites. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon.Best,Alan SimsGeneral Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Jan 11, 2024
Dear David,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Alan SimsGeneral Manager

10/10 Excellent

Chasity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Chasity,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Alan SimsGeneral Manager

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad smell in room
We checked in for New Years weekend with no problem and was assigned a room on 2nd floor. Out window view was the backside of a large A/C unit outside. We requested to be moved, and were Moved to 9th floor. When we entered room, it smelled of raw sewage. We told staff 3 times of the problem, and finally, a guy was sent up to “clean” the bathroom. About 30 minutes later, another janitor came up with some “spray” to mask the scent. After thise 2 events the room was good Until night number 2…the room Began to smell like sewage, again. It wasnt as bad as first night. We told staff about the same issue and checked out To be fair, this is not our first stay here and have never had a problem like this before. It was New Years weekend and staff did best they could. But hotel, according to them, was full and no other rooms were available. We would probably stay here again due to breakfast in mornings and proximity to downtown.
Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear James,First and foremost, we are humbled to earn your continued patronage; thank you! I am disheartened to learn your most recent visit fell short of exceptional. Please accept my sincere apology for the maintenance issue you experienced and any inconvenience we caused. We value you as our loyal guest and look forward to delivering the same comfortable and convenient stay you have come to expect from us.Sincerely,Alan SimsGeneral Manager

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dallas visitor
We stayed 2 nights and the staff was great, very accommodating. I wish the omelet station line will move faster. It’s a 15 min wait. They need to put out more snacks at the social hour, kept running out. The solar blinds need to close better to prevent light from coming thru
Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Samuel,On behalf of our entire team, I would like to thank you for choosing us. It's wonderful to know that your overall stay was enjoyable! We appreciate your valuable feedback, as it allows us to monitor and enhance the total guest experience. We look forward to hosting you again, as we always strive for improvement with the expectation that your next visit will be even better!Best,Alan SimsGeneral Manager