Ratings based on 504 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Jun 24, 2015
got billed about $1200 for a 3 day visit Should of been less then $600 from expedia
3 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Decent

Posted Jun 23, 2015
There aren't a lot of options in Hot Springs. I stay here several times a year because I have to be in Hot Springs regularly. I often arrive after dark and the lot is always full. I have to park in a poorly lit satellite lot across the street in a bad neighborhood. Once again I asked for a non smoking room and I got one but it reeked of cigarette smoke. I think I may be done with this place. A one please thanks so much
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok hotel but expected more

Posted Jun 22, 2015
Pros: The staff was friendly and somewhat helpful
Cons: See above
Location: Good location
Overall the stay was just ok. I was disappointed in the cleanliness - the chairs in atrium were dirty and needed cleaning; the carpets throughout the hallways, in my room and atrium area needed vacuuming; the price was too high although I booked late. Will I stay here again. Probably but only because there are no other decent options.
2 out of 5
by A verified traveler

Posted Jun 15, 2015
staff was rude upon check in and check out. room was wrong room to start with 4 people in room asked for additional towel and shampoo in morning and reception said we would have to get it from house keeping and it never came.
4 out of 5
Recommended
for Everyone
by A verified traveler from Graceland

Great breakfast. Great location

Posted Jun 15, 2015
Pros: Location to local attractions and restaurants great.
Cons: New carpets.
Avoid a room near the elevators. Very loud there at times
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville

Great Amenities

Posted May 30, 2015
Location: Close to Bath House Row and located within the National Park.
We had a great stay at this hotel. The free breakfast, early evening reception, spa, pool and shuttle to destinations within 3 miles made this a very nice hotel to stay in. The rooms were roomy and clean and staff was friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ill

Posted May 25, 2015
Pros: Amenities.
Cons: Furniture in sitting area was worn discolored and uncomfortable.
Overall the experience was fine, room cleaned every day. complimentary breakfast and evening beverages were nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Wonderful stay in Hot Springs!

Posted May 13, 2015
Embassy Suites is always a favorite for me as far as hotels :) They have a great free breakfast and the rooms are spacious and comfortable with really friendly staff. Hot Springs Embassy Suites did not disappoint and lived up to my expectations! We had a great vacation and great night sleep :) Thanks again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Corvette Weekend

Posted Apr 20, 2015
Cons: Wifi needs to be available in the rooms.
I was very disappointed when I discovered there was no free wifi available in the rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice spring break getaway with pool

Posted Mar 30, 2015
We loved this hotel, EXCEPT for the fact that housekeeping seemed to do very little to our room when they visited after our first night's stay. The beds were made, but none of the complimentaries (coffee, tea, toiletries) were re-stocked. Also, there was not bedding in both rooms for the provided hide a bed.