The hotel and my experience rating was 10, until I used the shower. This issue I had was the height of the shower head (I stand 5'-5") and had to tip toe just to touch the shower head. All I could do was push on it to change the direction of the water flow; but could not adjust the selection of the jets. The second issue with the shower was the hot water.... there wasn't any. After a total running time of about 20 minutes the water warmed up to only slightly more than lukewarm, so there was no chance of a hot shower. Other than the shower everything else was great. I would not hesitate to stay again if I was passing through the area again.