Ratings based on 600 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
74% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travelerfrom Fair Grove

Older eccentric hotel

Posted Mar 17, 2015
Pros: Room was quite, couldn't hear other guests.
Met my expectations. Good downtown location. Restaurant food was good.
4 out of 5
for Everyone
by A verified travelerfrom fort worth texas

Vacation Trip, stopped by on way to Branson

Posted Mar 16, 2015
Pros: Staff was very nice, old type setting but all worked very well. Good location, walking distance from town.
Cons: Had lady bugs all over the bathroom, said they were dropped there for insect control. Didn't bother us but might some folks.
Location: Right close to old downtown, walking distance to park, shops and food areas. We went walking, ate out and returned without even getting in our car.
Very Old Hotel with antique fixtures but very neat, reminded you of the old days. We enjoyed the atmosphere and would stay again. If u want all modern, this is not your place but for a different type experience its really good.
5 out of 5
for Everyone
by A verified travelerfrom Fayetteville

Awesome Staff..

Posted Feb 16, 2015
Pros: Staff and Cosmopolitan 20's décor.
Cons: Nothing...don't want it to be like the box hotels.
Location: Hot Springs is history to the Max...Horse racing is Tops!!
Absolutely loved this old historic hotel..didn't fail us! Best thing was how nice the staff treated us...made us feel special and appreciated!
4 out of 5
for Everyone
by A verified travelerfrom Quitman

Staff very pleasant, helpful and accommodating.

Posted Feb 16, 2015
Pros: Closeness to downtown, parking was good
We had a very pleasant stay. Whenever we needed anything the staff got it for us and we did not have to wait.
2 out of 5
by A verified travelerfrom texas

Don't get me wrong.

Posted Jan 28, 2015
Pros: Restaurant, Lobby area and was clean.
Cons: I don't know. They probably just need more business, but in Hot Springs , its probably as good as its gonna get.
Location: Its just my annual trip to the horse race track for 2 days.
I enjoyed the historic aspect of the hotel. The lobby, the restaurant (only open dinner but very good), stayed Sunday night, we were the only guest in this place! I saw only one staff member. Next day. Monday morning, no coffee , no services. Drove downtown for a cup of coffee and brought back for me and the wife. It really almost felt like we were totally alone in the entire 8 story hotel . Very strange experience. I felt safe. I guess if ya don't have the business, this is the best you can do. I asked my wife if the lady bugs all over the room bothered her and she said no. At one time I counted 18 on the walls.
2 out of 5
by A verified travelerfrom Mabelvale, AR

Stay away!

Posted Jan 13, 2015
Pros: It was clean
Cons: Everything...don't put someone in a room that is not completely remodeled.
Wish I could show pictures to describe..for heat we had a space heater. Went to eat supper expecting to return to a warm room. No, the breakers had to be flipped back on. So all outlets did not work, so no heat no tv. Took about 30 minutes to get back on. Called and requested money back after 20 minutes, but assured they were working on the problem. The space heater didn't get above 60 degrees all night. No shower head, no drain in shower...Oh! and when you turn on the shower, don't even think about using the cold water, just turn on the hot. Our knob turned and turned and turned. Without the cold water on it got warm. When you look up at the ceiling..it appeared to have a stain that looked like a outline of a body. My suggestion is to spend just a little more and have all the comforts you need!
4 out of 5
for Everyone
by A verified travelerfrom Oklahoma

Quaint and Historic

Posted Dec 14, 2014
I've been to better, but the place is old. Al Capone and FDR stayed there back in the day. Overall, my room was small, but the bed slept well. Space heaters are present in the wintertime. The resturant, in the lobby, was excellant. Probably, the biggest plus is your within walking distance of downtown Hot Springs, a top ten historic downtown area. Great place for the price!
4 out of 5
for Personal Event
by Jamesfrom Irving, TX

Nice bargain, clean, comfortable

Posted Dec 1, 2014 on Hotels.com
The hotel was a good bargain for the price. If you are used to fancy it isn't that but it is a neat older building that isn't like all the other cookie cutter places in the price range. The staff was courteous and competent. The location was great. The selection of cable channels was lean but you shouldn't go somewhere to sit around and watch cable anyway (and it did have some pay channels). All in all, I plan to stay there again.
2 out of 5
for Couples
by Dennisfrom Villa Rica, Ga

Park Hotel

Posted Nov 27, 2014 on Hotels.com
Disgusting. No food available. Bugs on the walls. Smoky smell in hallways
4 out of 5
for Everyone
by A verified travelerfrom Shreveport, Louisiana

great restaurant on main floor

Posted Nov 24, 2014
Great experience in a hotel that preserved the turn of the 20th century look. All wood work exposed freshly painted offers an overall clean well maintained look. Excellent location in the heart of Hot Springs historic district and to the hiking trails to the mountain next to the hotel. For a person who is looking for traditional look good service clean environment and excellent location park hotel met all these requirements.