Ratings based on 607 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
74% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travelerfrom Bern, KS

Nice retro hotel. We stay there every year.

Posted Apr 14, 2015
The hotel staff is very helpful. The hotel is from the 20s or 30s so don't expect it to be state of the art. However, we stay there every year for the Arkansas Derby. It is charming and suits are needs. The restaurant in the hotel is also very good!
1 out of 5
by A verified travelerfrom Oxford MS

Hostile in Hot Springs

Posted Apr 11, 2015
This is the kind of place you expect to stay at while backpacking across Europe. Not a single picture on the walls of the room, no air whatsoever, ( was handed a box fan and told to open the window... On the 7th floor) asked for a refund within 20min of arrival... Five days and 7 phone calls later (from Expedia) the manager was still unavailable to authorize a refund... Expedia did a one time courtesy and extended their own refund ($467.00). Thanks Expedia! I'll be using you again for sure!
3 out of 5
by A verified traveler

The potential is there ...

Posted Apr 7, 2015
Pros: Location - it was quiet the night of our visit and the convenience to hiking & bathhouse row was fantastic. The price was very good.
Cons: The lobby was interesting but dark. I don't know what the other rooms look like but ours felt very dated.
Location: I already mentioned the convenience to the historic bathhouses & the park. This is a real plus.
The location of this hotel is fantastic. Wifi was available. The room we stayed in was quite dated, however. The old bedspreads should go. I wouldn't recommend this hotel for someone who likes modern conveniences like a microwave & fridge in the room.
4 out of 5
for Everyone
by A verified travelerfrom KC, Missouri

I love the historical nature of the hotel.

Posted Apr 6, 2015
Pros: All the cool history of the place.
Cons: Better televisions, carpets and beds.
Location: Nice. Within walking distance of a lot of things.
A nice stay in a cool, eclectic place. I do think it could use a little renovation and upgrading, but I do hope it maintains its historical touches.
3 out of 5
for Everyone
by A verified travelerfrom Springfield MO

You get what you pay for!

Posted Mar 29, 2015
Once inside the lobby it looks very promising. We booked online for 2 nights. Once you get off the elevator (on the second floor at least) you feel as if you've stepped into a different building. Everything is painted white, floor to ceilings as if it was a old hospital. Our room was adjacent to the kitchen hood ventilation so we had that noise, our room ended up having plumbing issues so we were moved to the third floor which was sooo much better. The 2 floor R rooms we saw need a total make over. If you stay, hope you get the third floor, 100% better and worth staying in. Close walking distance from the shops.
3 out of 5
for Everyone
by A verified travelerfrom Kansas City

Historic Hotel

Posted Mar 28, 2015
This is an old restored hotel. I have stayed here twice. Some rooms are very small with old but clean fixtures and furnishings. No frig or microwave in rooms. Staff was polite and helpful. Not fancy if that is what you are used to. Very good Italian restaurant in hotel. Guests of hotel get 20% discount. Hot Springs mountain with hiking trail right across the street. Very close to bath house row and prominade walkway.
4 out of 5
for Everyone
by A verified travelerfrom Fair Grove

Older eccentric hotel

Posted Mar 17, 2015
Pros: Room was quite, couldn't hear other guests.
Met my expectations. Good downtown location. Restaurant food was good.
4 out of 5
for Everyone
by A verified travelerfrom fort worth texas

Vacation Trip, stopped by on way to Branson

Posted Mar 16, 2015
Pros: Staff was very nice, old type setting but all worked very well. Good location, walking distance from town.
Cons: Had lady bugs all over the bathroom, said they were dropped there for insect control. Didn't bother us but might some folks.
Location: Right close to old downtown, walking distance to park, shops and food areas. We went walking, ate out and returned without even getting in our car.
Very Old Hotel with antique fixtures but very neat, reminded you of the old days. We enjoyed the atmosphere and would stay again. If u want all modern, this is not your place but for a different type experience its really good.
5 out of 5
for Everyone
by A verified travelerfrom Fayetteville

Awesome Staff..

Posted Feb 16, 2015
Pros: Staff and Cosmopolitan 20's décor.
Cons: Nothing...don't want it to be like the box hotels.
Location: Hot Springs is history to the Max...Horse racing is Tops!!
Absolutely loved this old historic hotel..didn't fail us! Best thing was how nice the staff treated us...made us feel special and appreciated!
4 out of 5
for Everyone
by A verified travelerfrom Quitman

Staff very pleasant, helpful and accommodating.

Posted Feb 16, 2015
Pros: Closeness to downtown, parking was good
We had a very pleasant stay. Whenever we needed anything the staff got it for us and we did not have to wait.