Ratings based on 105 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
63% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Monticello, Arkansas

Poor quality room

Posted Jul 31, 2014
The bed slept horribly and the air worked when it wanted to. I wish I had spent an extra $ 30 a night and stayed at a better quality hotel. I did not enjoy my stay at this hotel. However, there was a good side-breakfast.
3 out of 5
for Families
by A verified traveler from Central Texas

Disappointing for the price

Posted Jul 6, 2014
Pros: The location was good for what we had planned to do while in Hot Springs.
Location: Garvan Woodlands Gardens is awesome. Duck Boat ride was interesting.
The room was not as nice as the website photo had led us to believe. The toilet rocked because it was not tightened to the floor well enough--but it did not leak. Other places to stay nearby looked better on their exteriors.
5 out of 5
for Everyone
by A verified traveler

Great place in every way!

Posted Jul 5, 2014
Pros: Everything.
Cons: Not a thing that comes to mind.
Location: Not far from downtown to see Bathhouse Row
Clean, very nice employees, clean pool. Exceptional quality for the price.
2 out of 5
by A verified traveler from Georgia

Quality Inn should not have the name Quality Inn

Posted Jul 2, 2014
Pros: It had a good location to restaurants and things to do in the area.
Cons: Housekeeping needs to do their jobs. The staff need to be willing to help out and make you feel welcome at the hotel.
Location: The mall is nearby. The lake is close. Miniature golfing, movie theatres. Magic Springs is about 5 miles away. Downtown is about 4-5 miles away.
I would not recommend Quality Inn as a place to stay. The hotel is old and not well kept. The staff wants to do the smallest amount possible in order to help you. For example, we had a light bulb that was out in our room and they told us to come and get a new one. Housekeeping came and took our dirty towels but we had to call for them to bring new ones and clean the room. The pool is disgusting. It was not cleaned well, paint was chipping everywhere, very low quality. Even if you are not paying tons of money, you still deserve to have a quality hotel for vacation.
5 out of 5
for Shopping
by Todd from Little Rock

No issues whatsoever, great experience

Posted Jun 22, 2014 on Hotels.com
I will stay here again for sure. Friendly and helpful staff, clean room and great location!
2 out of 5
for Business Travelers
by Bill from Bentonville


Posted Jun 17, 2014 on Hotels.com
Stayed in this hotel 1 night. From the original check in until check out I had to have 4 new sets of keys. Each set would open the door only once and then junk. After settling in I found that there was "No Toilet Paper". Another trip to the service desk. In short this hotel is a $40 hotel for $107 a night. Not recommended!
3 out of 5
for Families
by Emily from Memphis

Alright for the Price

Posted Jun 10, 2014 on Hotels.com
This room was ok. It was in a great location, not far from everything we wanted to do. It was pretty clean and the service was great. The ice machine did not work though. Overall this was a good deal for a family weekend trip.
3 out of 5
for Getaway With Friends
by Sharica from Memphis

Posted May 27, 2014 on Hotels.com
The hotel was close to everything. Really great location. Service was great! Some of the furniture was kinda on the older side. But would stay again.
3 out of 5
for Couples
by Anthony from ar

Posted Apr 9, 2014 on Hotels.com
Overall stay was good! But the bed mattress was top hard didn't sleep well at all! And the water temp kept changing from hot to cold。。
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 3, 2014 on Hotels.com